Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great transfer with suntransfer from airport to the hotel.Usually I take the transfer from the company where I book my vacation,but this year I saw that is quite expensive but with suntransfer (prive) it was around the half of the price.My flight was 40 min late but still the driver was waiting for us. You get a message from then 1 day before the departure with all the things that you need to know like time,location..etc..is easy peasy”

Helpful Report

Posted 5 months ago

“RUBBISH company with ridiculous automated systems. RUBBISH non-existent customer services. Booked a transfer in Portugal, they auto-emailed me to add gps. Added GPS and they sent me a voucher. THEN auto-emailed (or not, who knows) me again after a few hours saying add GPS AGAIN. I cancelled and explained to them that I cannot rely on them like this and certainly am not going to keep adding GPS coordinates every few hours when they have already issues me with the Voucher. They sent the normal cancel within 48 hours, even though I booked within 48 hours and cancelled a few hours later when they messed me around. Their rep refused to fix this and refund me. Sort your systems out and be nicer to customers who genuinely wanted to use you and keep using you. I will NEVER use you again because I don't trust your systems or customer services.”

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Posted 5 months ago

“Paid for a return transfer, waited 1 hour for driver and no show. Contacted via WhatsApp and was told to make my own way. What a sham, bunch of thieves, would not recommend and would never use again. How companies get away with this is beyond me. Zero integrity.”

Helpful Report

Posted 5 months ago

“Badly let down and very concerned about exploitative business behaviour 10 Aug 2024 Sadly we are one of the almost ten percent of Sun Transfers customers to be badly let down. We booked a premium transfer from Faro to Alvor for 105 Euros, significantly more than the equivalent taxi fare. The van that collected us was a badly damaged Renault transit converted to take seats. It was filthy, very smelly and the air con wasn't working so we spent the 45 minute trip with the windows open on a motorway. Not the comfortable start to our family holiday we hoped for. More worrying than these first world problems was the fact the driver, who was embarrassed to say the least reported he was paid 5 Euros for the trip. If this is true then not only are Sun Transfers charging top rates for third rate service, they are also grossly exploiting labour in one of the poorer parts of Europe. Reprehensible on both fronts and best avoided. Use a taxi from Faro, they are clean, air conditioned and good value for money.”

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Posted 6 months ago

“Pick up at Madrid Airport was smooth and easy. I was not picked up from the Marriott bonvoy and waited 20 minutes past the pickup time before I engaged a taxi as I was concerned about my time with an international flight. I texted twice about a refund through the automated service. First time no reply at all. Second time I received and automated reply that it would be checked out. No reply. No refund. Not happy as I travel alone and I am 74 years old.”

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Posted 6 months ago

“I give one star because I have to, if I could, it would be 0 On July 14th, I had booked your service from Alicante airport to Benidorm and due to a delay in the flight, they refused to transport me without giving me any alternative. On my return, on July 28th, they arranged the collection location and time over the phone and they didn't show up, they called me to say they were in another location, I promptly went to the indicated location and when I got there it had already started. I tried to call and the phone was off The employees are very rude people I feel ripped off by this company and I don't recommend it to anyone. At the airport there are super affordable hourly bus services.”

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Posted 6 months ago

“Airport Antalya-Side,driver was there before agreed time,ride was smooth and safe!Driver was very polite and kind!Best recommendations !We will always book sun shuttle in future!Best regards Sasa Zulfic”

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Posted 6 months ago

“Never again!”

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Posted 6 months ago

“Driver was absolutely terrible. Nearly crashed many times and he was half an hour late. 6 of us in the minivan and the van had multiple dents in it and was always on his phone. Wouldn’t recommend”

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Posted 6 months ago

“Terrible company to deal with! Booked my transfers from Girona to lloret through them, my flight was two hours delayed I had contacted suntranfers in the live chat(print attached to show) I was told that someone would be waiting for me but no! When I landed in Spain I went to form2 balcony as suntranfers handed my booking to them and was told nothing could be done and I had to claim with Ryanair! I am trying to get my refund since and they don't even answer the phone. Ryanair won't pay any compensation unless the flight is delayed three hours or more! So basically this company is ROBBING me 30euros! In the end had to get a taxi! Awful, never again! It's like a scam into my eyes, an easy way to make money! Suntranfers delegates to form2, form2 points out to ryanair and Ryanair says there's nothing they can do about it! What an easy way to steal money!”

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Posted 6 months ago

“Brilliant service as always. Whenever we go abroad we book suntransfers. This was our first trip since covid but they are still as reliable as always. Great customer service , friendly drivers, very reliable, great price. Highly recommended *****”

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Posted 6 months ago

“The worst experience ever! Arrived to Tenerife, found terminal. No driver because he waited for me.and 3 kids but due to passport checks we was in the cue over 1 hour. They said is nothing what they say can do. No refund no apologies. Not recommended at all!”

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Posted 6 months ago

“Fraud company avoid at all time I came to dalaman and there didn’t come to pick me up and took my money fraud company avoid at all time”

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Posted 6 months ago

“Flight arrived on time but passport control delayed us coming through to meet our private transfer. We called Suntransfers customer service to let them know. The driver left and they wouldn't reschedule and as it wasn't their fault they will not refund any of the £150 we paid for the transfer.”

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Posted 6 months ago

“My HP Spectre laptop was stolen by the driver assigned to us on Friday 26th July 2024 in Barcelona. During the taxi ride, my laptop was placed securely in the pocket behind the passenger seat (photo evidence available and already provided to sun transfers). Upon arrival at the Barcelona Cruise port, we empted the taxi of all our suitcases and before we could double check to make sure we hadn't forgotten anything, the taxi driver drove away. We called the company to alert them immediately. They claim he did not see it and he does not have it. They have refused to give us the driver's number to ask directly. We showed them evidence in photos and videos that we playfully took while in the vehicle, not knowing they will come in handy. Yet they claim it was never in the car. They are clearly an orchestrated crime syndicate otherwise they will support us in getting this laptop back. Both Sun Transfer and their local partners have been dismissive and uncooperative. The service was booked from the Barcelona airport to Barcelona Cruise Port.”

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Posted 6 months ago

“Perfekt, all in time, great experience in chania -july.”

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Posted 6 months ago

“I have waited some time before posting this review as I do not normally like to write negative reviews of any company, on the premise they may have been having an off day. Having said that I am very disappointed with the service we received from Suntransfers on our holiday to Spain in June, and have decided that I should advise others of what we experienced – especially as “As a company resolutely focused on Customer Service, please be assured that we take such matters very seriously” is what the company states on its correspondence. Before I start on this year’s unfortunate events, I must say that we used the company last year in Tenerife and had excellent service. This prompted us to use the Suntransfers again this year for our recent holiday. We were booked to be collected from Malaga airport and taken to our rental villa in Cala de Mijas, arriving on a BA flight from London Heathrow on a Saturday morning in June. Our flight from London was delayed by about twenty minutes, which meant we were slightly late landing at Malaga, and coincided with the arrival of a couple of other flights from the UK. We immediately joined a long snaking queue for UK passport control. This queue took over an hour before we were through to luggage collection and finally able to exit the terminal and go to the appointed pick up point just outside the terminal. Having waited some time at this pick up point we had a voicemail message pop up on my mobile phone – but the noise of planes etc. meant it was impossible to hear what had been said. At 12.53 we contacted the local office and were told that our driver had left at 12.21. We asked what we should do and were told to get a taxi and obtain a receipt. We did as instructed and paid euros 68 (plus tip) to one of the airport taxis. We then emailed Suntransfers to advise what had happened and receive a response from “Customer Services” stating the following: “Our driver informed us that he had been waiting for you at Málaga airport since the plane had landed at 11:21 but for some reason, you were not able to locate each other. We then proceeded to call the phone number provided on your booking voucher (+44 07788447829) but were unable to make contact. At 12:21 o'clock we authorised the driver to leave. When we received a call from you at 12:53 (32 minutes later), unfortunately, the driver had already left the airport and could not go back. Our services include a multi-lingual Customer Service team, available 24/7 to assist you during your journey and standard generous waiting times are included in the price. However, in our Terms and Conditions we explain that if the driver cannot locate you a reasonable time after the landing time of the flight, we will try to reach you on the phone number provided during the booking process. Unfortunately, if the phone number provided is incorrect, if there is no or poor connection, or if we can only leave a voicemail, we have no way of knowing if you have arrived at the airport and if you still need the service. The driver can only wait for a prudent amount of time and if no contact is made on your side, he will leave and the transfer will be forfeited. Please also note that the confirmation voucher states that Wait time: The driver will wait up to 60 minutes and monitor your flight for delays. We believe it is fair to expect you to contact us in a timely manner and in this case, a refund is not due. We responded pointing out that we found it very strange that the driver arrived at the airport to collect us at the time we landed. There would be no way under normal circumstances, let alone at a time when getting through passport control was taking so long (I assume this is a fairly regular occurrence and should have been on the radar of the local company). We explained that the level of noise within the airport, and at the Lighthouse meeting point – which we went to as soon as we were able to collect our luggage, was such that we could not hear what the phone calls were saying – all three passengers had a go at listening and failed. Even taking this into consideration there was no way we could have disembarked and passed through passport control and baggage collection in the hour the company allocated us. We believe it is naïve of a transfer company to even consider this as satisfactory . As a result of the response we had received from Suntransfers, we were understandably nervous about our pick up for our return journey to Malaga airport. On the day of our return we were obliged to ring the local office twice as our collection time (9.25 am) had been and gone, and in fact our driver did not turn up until almost 9.45 – despite the local office telling us he was “just round the corner”. Apparently he had been given the wrong address. Having said that, our driver was charming and very efficient. We have no criticism of him at all. Notwithstanding this, there is no way we will use Sunteransfers again for any future holidays. Not only were we left out of pocket, but the tone used in the replies to our emails to Suntransfers was brusque verging on rude. As a company professing to be “resolutely focused on Customer Service I, and the fellow members of my party feel they have a long way to go to even approach satisfactory Customer Service.”

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Posted 6 months ago

“Thiefs out off business these motherfuckers put they own. Review with there own people beware I have heard it from one off the workers”

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Posted 6 months ago

“Worst transfer company I have used. Our flight got delayed with 35 minutes. As we were waiting at the baggage pick up they called me asking were we are. I explained the situation and said we would be there shortly. After we get out we can't see the driver so I call them back and then responds we were to slow and the driver had left. Now they won't even repay us saying it's our own fault.”

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Posted 6 months ago

“We travelled back from Crete ,and we had a booking for a return minibus from our hotel to the airport for a group of 12 . The original pick up time order was 1330 , a day before yesterday evening I received a message from the airline company about our flight being delayed , instead of departure on 1635 , the new time was 1950 so I immediately contacted the chat to make the changes accordingly . The representative said that the local office is closed (around 2000) so he can't assist with this ( not something you would expect when you mention 24hr customer service ) and I needed to contact the day after around 9 and so I did . The representative checked and said that due to the last min change there is no availability and suggested me to cancel the booking or get to the airport 6 hour before departure time. no alternative was offered or even an attempt to solve this issue and as same goes for the refund. The only solution of the rep was wait with kids in the airport 6 hr ahead of time I have to say that I am shocked and disappointed from the level of service provided , as a company that claim to have such a high ranking in tripadvisor and trustpilot and etc I would expect better service , I choose to order due to the promise of free cancellation ,24hr customer service and etc .”

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Posted 6 months ago

Suntransfers.com is rated 4.6 based on 11,764 reviews