Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EMPRESA DESONESTA. Reserver 2 transfers no Mexico. Não compareceram em nenhum dos 2. Perdi tempo e dinheiro, tive que pegar táxi ruim e caro. Não reembolsam o prejuízo. Evite esta empresa. Sequer existem juridicamente. Procurei um CNPJ no Brasil e não existe.”

Helpful Report

Posted 2 years ago

“I booked last summer from palma de mallorca to magaluff and no drivers at the arrival. Yesterday from krakow airport to the center and no drivers again. Theyrefund but it s happened mpre than once..so I ll look for other companies from now on”

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Posted 2 years ago

“Hello be careful of this company. I booked this for transfer from Barcelona airport to cruise port. Did not see the driver at airport. Got email from cpany saying driver left and I should call immediately. NO NUMBER INCLUDED IN EMAIL!! FINALLY FOUND A NUMBER ON THEIR WEBSITE, RECORDING IN SPANISH AND NO ONE ANSWERED!!! WEBSITE WOULDN'T ALLOW CANCELLATION EVEN THOUGH I BOUGHT PROTECTION.JUST GO THE AIRPORT AND GET TAXI FROM OUTSIDE. LET'S STOP THE EXTORTION.”

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Posted 2 years ago

“Do not use this company! I booked a transfer in Malta and despite receiving booking confirmation and my money being taken, on arrival the taxi company had not received the booking (which they told me was a regular occurrence) so I had to pay again and wait for a taxi to become available. 3 weeks later after calling and email correspondence I have yet to receive a refund.”

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Posted 2 years ago

“Driver was late picking us up and was no help putting our luggage in his vehicle. In the pouring rain he proceeded to drive wildly through the streets and 80 on the expressway. So glad we made it to the airport without an accident. The worst service that I have ever experienced. Will not recommend or use this service again.”

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Posted 2 years ago

“Rekommenderas ej. Oproffsiga och opålitliga. Den bokade taxi kom aldrig. När vi ringde sa dem bara att de hade ingen bil.”

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Posted 2 years ago

“On time and very courteous and professional and safe driver who was there to receive us exactly at said place and on time . Excellent service . We booked from USA for trip from Malaga airport to our destination in Seville, Spain . Highly recommend this company”

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Posted 2 years ago

“This was a good company pre-covid, but now it is awful. Our ride from the Tel Aviv airport to Haifa was very bad. The driver had no sign and made no effort to find my party of eight. When I finally found him and asked him if he was our driver he refused to give me a straight answer. He said he called my number but did not have my number on his phone. He also spent the whole trip talking on his cell phone. The trip from the Civitavecchia to the airport was worse because the pickup never happened. The ship was supposed to port at seven in the morning but was late. I was contacted at 7:10 by Suntranfers to let me know the driver would only wait 20 minutes. I explained that we were queued up ready to get off as soon as the ship cleared customs. I was called again at 7:25 to tell me the driver was leaving, the ship had not yet cleared customs, I explained that I need to get my party of 8 to the airport and it included 2 80 year olds. She did not care and said the driver was leaving. The driver never bothered to contact me, again. We were at the front of the port by 7:30 and the driver was gone. I have no proof he was ever there. I hired a local van for over twice the amount Suntransfers charged me and got my family to the airport. Now these creeps are refusing to give me my money back. Useless!!”

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Posted 2 years ago

“We have used Suntransfers for years and always a great service, however we booked and paid for a transfer from Malaga City to the Airport, less than 24hrs before pick up received an email with an alternative pickup point due to road closure, this was a 20 minute walk with cases we found a closer pick up point with parking available, contacted Suntransfers requesting new pick up point and they refused, we cancelled and were told cancellation was less than 48hrs, no refund, even though they change the booking pick up point, will not use again or recommend. Terrible service, a simple refund would have resolved the issue.”

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Posted 2 years ago

“Sim foi.primeiramete cheguei a Paris as 00 do dia 04/10. Tive que tomar um taxi por minha conta., pois o transfer.nao.estava no local Mesmo tendo feito a denucia a empresa , ninguém tomou atitude nenhma. Denunciei o nome o motorista Pheng, gastei U& 164.00 para ser levada (quase jogada poiso mororita nem fex z a gentileza de me ajudar a buscarmo terminal de embarque) e buscada ate o aerporto e até agora nao tive nenhuma satisfaçãoda minha reclamação VIAJO DENTRO DO POSSOVEL!! Mas NUnCA MAIS RECOMENDAREI ESSA EMPRESA. SERVIÇO PESSIMO”

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Posted 2 years ago

“Driver left port 45 minutes after cruise ship arrived leaving us stranded. Refused to return and refused a refund.”

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Posted 2 years ago

“Exceptional. Actually works well. Reasonably priced & courteous driver.”

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Posted 2 years ago

“DO NOT BOOK WITH SUNTRANSFERS. We booked and paid $600 four months before our trip, for a minivan transfer from MXP to Cinque Terre (3 hour drive). We got an automated text text when we landed-our flight was on time- that said driver was at door 10 outside customs. We went straight there. I texted back we were there- no response. The driver did not show. No one answered the emergency numbers (other than a recording) nor responded to texts. Other members of our group checked all over the airport - he was not there! After an hour of waiting, with no communication, we arranged other transportation. After two hours, they called me and said we would get a refund. Now, a month later, they have emailed me that the driver said he was there, so SUNTRANSFERS refuses to refund. Very unprofessional company. Don’t take the chance—use another company.”

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Posted 2 years ago

“My flight was late - I called in plenty of time for them to delay my pick up but did nothing. Told me it was my problem, and that I would have to pay another $125. WHAT? When I got to the airport I paid less than $100 to another company and the driver was fabulous! I will NEVER use Suntransfers again. They told me to write in and they would consider giving me a refund, but they NEVER responded. BAD SERVICE!”

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Posted 2 years ago

“Used Suntransfers for a family holiday in Abu Dhabi. Booked 4 transfers in total. Driver was waiting at airport and happy to wait whilst a quick pcr test was done. Travelling with small kids needing car seats and booster was no trouble at all. Family arriving on different day had the same excellent service. Pick up for return to airport we had 2 mini vans. On time. Same driver we had met previously and great service again! Compared to other quotes it was good value too! Would definitely use again!”

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Posted 2 years ago

“We arrived around 30 minutes late, on arrival, no transfer waiting, had to get a taxi to resort. Had a second booking for my daughter to join us a week later, tried to amend booking to accommodate her delayed arrival due to family circumstances, apparently unable to as no available transfers for the same time the following day. Very, very poor, not at all happy, Will obviously never use Suntransfer again given both parties experience.”

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Posted 2 years ago

“I Emailed this company on Monday To tell them to collect me at a different location, they said the got the email and every thing was perfect, 8oc was the pick up time but they never arrived,wouldn't ever use them again Niall Ireland”

Helpful Report

Posted 2 years ago

“Having used this company for several years since 2010 in several places, often more than once each year including Menorca, Ibiza, Croatia, even New York, I have previously been happy with this company, hence my repeated bookings. Even though I have found the quality of the vehicles they use to have deteriorated over the years, not the luxury vehicle I have paid for, broken air-con etc, but I have stuck with them as they have always shown up on time and done the job. However all this has changed since they completely messed up our last transfers in Ibiza in August. The taxi for our return transfer was sent to the wrong hotel meaning we had to get another taxi to the airport. The same issue had affected my daughter’s transfer a few days earlier. I should have been more alert and predicted the problem, as they tried to take her to the same wrong hotel on her incoming transfer. Luckily because she knows the resort well, she was able to tell them where to take her. More fool me for thinking this was an isolated incident. It wasn’t and both our return transfers were affected in the same way. After chasing them for 2 months they have acknowledged that the mistake was entirely theirs with our transfer and agreed a refund for me, but are refusing to refund my daughter and have accused her of not contacting them at the time of the problem. This is completely untrue. She sat on hold to their emergency number for 20 minutes and when she finally got through, their customer services agent cut off the call before she could explain the problem. They are accusing her of lying about this. I have today sent a screenshot of the call log showing that we did indeed contact them at the time of the problem, both to their UK and Spain numbers. They are also accusing her of giving incorrect hotel details in her original complaint even though I have proof of the bookings and have sent additional proof that the hotel is both an Insotel and TUI hotel, but that it is one hotel and they they sent the taxi to a completely different hotel! Their customer service is appalling, incompetent and actually quite rude in their tone (apart from one guy named Alex, who has, in fairness, been very responsive). In general not replying to emails for days and originally weeks on end (certainly not within the 20 working days they said they would respond), putting the phone down on us when we tried to report the issue in the first place and above all continuing to accuse us of lying. What a decent company would do is acknowledge and accept that they were in the wrong, give a full refund and offer an incentive to use them in the future. We’re heading back to Ibiza next week and will just be getting a normal taxi from the airport at a fraction of the price. The “service” is over-priced and poor value and it is clear they don’t value retaining long-standing customers. After years of loyal custom we have been treated appallingly and at this point, would never use this company again.”

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Posted 2 years ago

“Picked up at Barcelona airport but driver seemed to get lost in the city, constantly fiddling with satnav and we were dropped off in a lane instead of the pre arranged point. Nobody showed up for the return and calls to the helpline are a waste of time. Had to get a local taxi ( not easy in Barcelona on a Friday evening) or we would have missed our flight home. One other observation, what reputable company thinks a bit of grass on a busy junction with nowhere for vehicles to stop is a good idea for a pick up point ( grass in front of Delegacion de Defensa) If you want reliable transport in Barcelona use Suntransfers at your peril !!!”

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Posted 2 years ago

“It only takes a min to read their FB page to see all the horrible reviews. I booked Suntransfer for a pick up at the Barcelona airport - travelling with my 3 friends from Toronto. The driver never showed up and I was unable to get through on their "24/7 customer service" line. It kept redirecting me to their online site - which was not helpful. Eventually we had to take a taxi to our destination. I reached out to Suntransfers for a refund, the eventually replied 5 months later to say that they are unable to give me a refund because they believe a driver was there. At this point i believe this could be a complete SCAM.”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,764 reviews