Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,768 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have booked suntransfers twice now, both times in Marbella. Both times everything went very well except for the pick-up time back to the airport. Both times around 10 min. too late, which isn't a disaster but they could be more punctual. Apart from this perfect service!”

Helpful Report

Posted 11 years ago

“All transfers were met on time. The transfer from the Airport was in a mini bus which had clearly seen better days but was still acceptable. No dialogue with the drivers which I guess was due to the language barrier but both got us safely to our destinations. Good Service”

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Posted 11 years ago

“I have used your service previously and basically I am happy with the service you provide. However on this occasion I was surprised that a mini bus turned up to transport wife and self.”

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Posted 11 years ago

“calling to get a late booking code was the only part that made booking skightly tricky”

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Posted 11 years ago

“We were delighted with your company and the drivers were excellent. Our only minor comments would be that he arrived 15 minutes early for our return trip which meant we had to rush a little and there was no booster seat for the return trip. However, we'd certainly use your company again.”

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Posted 11 years ago

“Had to amend the booking due to Hotel moving us to their sister Hotel half a mile away. (Driver went before we discovered note on the door we didn't blame him)Contaced customer services in Cyprus twice because of mix up with name On both occasions I was dealt with both professionally and in an extremely friendly manner Would not hesitate in using your services again. Just a thought that maybe drivers should make sure customers get their bags through the doors before driving off. Thanks again for a great service.”

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Posted 11 years ago

“Perfectly happy with service which was on time and the drivers were friendly, the return taxi wasn't in the best condition, but I would happily use this service again and recommend to friends.”

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Posted 11 years ago

“Good, but back of mini bus was cold on return journey Calpe to Alicante Airport”

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Posted 11 years ago

“Our transfers from and to Las Palmas airport were executed efficiently and on time,although on the return the driver did not come into the hotel reception to help with suitcases as expected.Vehicles were pristine and comfotable.”

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Posted 12 years ago

“The service was good. the taxis turned up on time. The first one was fairly modern but no car seat (which I paid extra for) was available and the driver was on his mobile phone for most of the journey ( a bit scary). The return journey the taxi was a lot older. Again no car seat and again the driver spent most of the journey on his mobile. presume the law in Slovenia is different from England. Apart from that we were happy with the service and would book your company again. Thanks”

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Posted 12 years ago

“our pick up at the airport was fine. the return from the hotel was late but we recieved a call explaining why the driver was late. overall the service was very good despite being a little late on the pick up.”

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Posted 12 years ago

“While the site quoted English speaking the English level was limited. Additionally, I was not asked for my voucher. Otherwise a good service”

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Posted 12 years ago

“The driver when I arrived was very nice and helpful. But the driver on my departure was not very friendly towards us”

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Posted 12 years ago

“Great service except the driver was 30 minutes early. Not so much of a problem because we were prepared but this meant a long wait at the airport.”

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Posted 12 years ago

“Pick up from Barcelona airport was 10 - 15 mins late ( our flight arrived early but thought this would have been tracked). However pick up from hotel to airport on return journey was exactly on time.”

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Posted 12 years ago

“Arrived in Dubai, driver was waiting for us in arrivals hall, good transfer to cruise terminal, but no conversation from driver. Return journey driver was exactly on time, vehicle was in poor state and not very tidy, exhaust needed attention. On the the whole, average value for money, but cannot fault punctuality.”

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Posted 12 years ago

“Overall our experience with sun transfers was very simple. However, the driver was late collecting us and would have been a better experience if I had received a text message to say he was on the way. This would have taken the anxiety away of not knowing if we were to be colleted at all.”

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Posted 12 years ago

“This the second time we have used your services. Everything worked well although the car which collected us from the airport was of a lower standard than the others. Both drivers were pleasant, courteous and helpful”

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Posted 12 years ago

“Great transfers by two very nice guys. only let down was we booked a 12 seater to transfer us all but a 8 seater & a 4 seater turned up hence we had to spilt our party up. not the end of the world but would have been nice to be notified. over all very good service and would use again.”

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Posted 12 years ago

Suntransfers.com is rated 4.6 based on 11,768 reviews