Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.59

4.6 Rating 11,783 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Journey from the airport fine. 4 passengers and cases fitted in one car as requested. Pickup from hotel to the airport abysmal. Car not big enough for the same 4 passengers and cases and was told I would have to book a separate taxi and pay myself. Will not use this company again.”

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Posted 6 months ago

“Welding man”

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Posted 6 months ago

“We had a transfer for the day of the date. At the last minute they tell us that the vehicle that we had to pay for a taxi was not available, but they did not refund what we had already paid for. They made us wait about 2 hours and they didn't come looking for us, we had to go by taxi, the people who worked there laughed in our faces and made fun of us because we were from another country. In addition to scammers they are racist.”

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Posted 6 months ago

“I got transfer Antalya to Alanya there and back. The way there was terrible since they made us wait 20 min and then another 20 and another and we waited for 2 hours to get our shuttle. The Back way was even worth. I had no information about the time I’ll be collected from the hotel. I claimed it the day before and after chasing I got a message that at 15pm i will be picked up. The day of departure I got a call from the reception at 13:40 asking to go down for my shuttle. What? It was supposed to arrive at 15 not 13:40. The driver refused to wait and I had to be ready in 10 min. Terrible timing. Won’t suggest to anyone of you don’t wanna ruin your vacation!!!!!”

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Posted 6 months ago

“Fiz uma viajem A Malta com a minha filha, quando no dia de vir embora, estava como habitualmente a porta do Hotel à hora marcada, para ir para aeroporto de volta para casa. Quando recebo uma mensagem e vários telefonemas, em que a Suntransfers e o seu motorista não ia buscar ao Hotel. Estava numa rua paralela ao meu Hotel em que as separava era um lanco de escadas para subir com cerca de 20 ou mais degraus. Minha filha que é menor danificou a sua mala, partiu uma roda. Fiz a devida reclamacão a Suntransfers que se prontificou a resolver a situacao. A resolucão vou da primeira vez fazer um credito de 8 euros, e da segunda vez fazer um credito no valor de 26,34 Euros. Gostaria de saber aonde adquiro uma mala com esse valor, pois nada teria acontecido se o motorista fosse conforme eu paguei ir buscar a porta do Hotel. Isto e uma falta de etica , para não falar na falta de educação do motorista, causando danos morais e materiais. Deixo aqui o meu comentario para que maes que viajem sozinhas com filhos menores terem a dignidade de optar por outra empresa. Não se responsabilizam por nada, quando algo corre mal. Muita publicidade, avaliacoes mas na hora de prestar um bom serviço ao cliente e mantar a fidelização do mesmo para futuras viagens não se responsabilzam por nada.”

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Posted 6 months ago

“Die Hinfahrt war in Ordnung, aber die Rückfahrt war furchtbar! Es geht um den Transfer am 16.09.24 vom Seher Resort und Spa zum Flughafen Antalya. Der Fahrer kam um 7 Uhr an und ging erst einmal auf die Toilette. Ok, kein Problem, er war ca. 10 Minuten dort. Später wurde mir klar, dass er wohl versucht hat, sich etwas aufzufrischen, um nicht so müde zu sein. Wir sind etwa 40 Minuten in Richtung Flughafen Antalya gefahren, und ich musste ihn zweimal an den Schultern rütteln, weil er fast eingeschlafen ist! Ich habe ihn daraufhin gefragt, ob er zu müde sei, und er antwortete mit "JA". Er hat sich ins Gesicht geschlagen und fuhr dann weiter. Das ist empörend! Wir waren mit einem kleinen Kind unterwegs und wirklich gestresst! Ich hoffe, dass der Fahrer entlassen wird. Ich werde Ihre Dienstleistungen nicht mehr in Anspruch nehmen und würde Ihre Firma auch niemandem weiterempfehlen. Schönen Tag noch.”

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Posted 6 months ago

“We have booked with you a second time this holiday as we were impressed with the first time with you. This time around was a complete opposite experience. From the minute we step foot off the plane it was horrible. Not only did we have to wait almost an hour for the driver, I had to run around trying to get contact with someone to help. Once I found the girls in the kiosk office they told me he should be with us within 6 minutes. He was not. I then had to query again. Finally in comes our driver…. Trudges us through the back end of the airport behind the building and behind all the buses. What a gruff man he was. The personality of a rock. I asked if I could have a sip of my water after reading the no drinking or eating sign in his car. I figured water would be ok. Well it was not. He rudely told me to wait 25 minutes till I got to the resort. I was absolutely parched after a long flight and wait for him. Horrible experience. We sat so uncomfortable in the car I could have cried. Once I reached the hotel, I immediately cancelled our car back to the airport for fear it would be another bad experience. Not to mention the car was a less classy than what we had been expecting from photos. Dirty and smelly. Shameful.”

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Posted 6 months ago

“Failed to provide pickup at end of holiday. After waiting and calling for nearly two hours had to use local taxi. Were continually told taxi was 10 mins away.”

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Posted 6 months ago

“I travelled from Canada to barcelona and was left waiting no one called me and then I got an email saying saying driver left , now they are telling me I have to wait 30 days for a response”

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Posted 6 months ago

“A repülőgépünk késett, ezért nem értünk oda a találkozási pontra. A nevünk jól láthatóan ki volt írva az ilyenkor szokásos helyen. Profin intézték a szállításunkat. Köszönjük a sofőrnek a segítőkészségét.”

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Posted 6 months ago

“The service was excellent, and on time. George and Anastasis our drivers to and from our villa where so kind . I cannot recommend them high enough.”

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Posted 7 months ago

“Booked shuttle transport for 6 September from Faro to Albefaro booked return trip for 20 th September paid 40euro they did not turn up Terravision they are agents for service here they did not receive any transfer for us we e mailed them 2 no response I have lost my 40 euro so I am just letting you all now we had to get Taxi from Airport that was 65euro so be warned0⁰”

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Posted 7 months ago

“Have used these a couple of times and they are always on time and really polite drivers,even when your plane ends up delayed and they are waiting about and the cars are first class thank you.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“Booked return taxi online from faro airport to Albufeira, collection was ok despite driver being 10-15 mins late. On return trip- the driver landed at hotel the morning before we were to leave, rang me at 5:30 am to wondering where I was and I informed him he had incorrect date. He said ok and left. I then received a text saying they would collect at 5:30 the following morning as agreed. The following morning no taxi showed and when I contacted them they told me they had no vehicle available. I then had to get another taxi company to collect me, nearly missed flight and this taxi charged €63 for the journey. When I contacted suntransfers later that day I was told that they would not refund me the money and the case is closed. USE ANOTHER TAXI COMPANY- THIS CROWD ARE A JOKE! there are plenty more companies so use one of them would be my advice”

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Posted 7 months ago

“I had the pleasure of traveling with this transfer company, to which I want to thank for the proven professionalism, punctuality, quality cars, good drivers and pleasant communication, etc..! Well done👏 I will always call on your services when I have the opportunity and I highly recommend you♥️”

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Posted 7 months ago

“On time. Efficient. Reliable. Excellent service.”

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Posted 7 months ago

“I have canceled my transfer on July 26, 2.5 weeks in advance before the planned transfer date and still haven’t gotten a refund for it. Sent 10 emails, spent time on the Whatsup chat, called with 0 result. To my question to provide a bank statement a months ago - only promises to do it asap with no actions. Absolute scam”

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Posted 7 months ago

“There was nobody at the airport to collect us when we arrived. We ended up waiting about 40 minutes for our driver. While taxis were pulling away every 5 minutes. We flew into Alicante also the desk where we finally found was very badly marked.”

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Posted 7 months ago

“1 hour waiting for the car ( with just the representative), terrible experience. I will never book this again. I'd better get a cab.”

Helpful Report

Posted 7 months ago

Suntransfers.com is rated 4.6 based on 11,783 reviews