Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,769 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked return taxi online from faro airport to Albufeira, collection was ok despite driver being 10-15 mins late. On return trip- the driver landed at hotel the morning before we were to leave, rang me at 5:30 am to wondering where I was and I informed him he had incorrect date. He said ok and left. I then received a text saying they would collect at 5:30 the following morning as agreed. The following morning no taxi showed and when I contacted them they told me they had no vehicle available. I then had to get another taxi company to collect me, nearly missed flight and this taxi charged €63 for the journey. When I contacted suntransfers later that day I was told that they would not refund me the money and the case is closed. USE ANOTHER TAXI COMPANY- THIS CROWD ARE A JOKE! there are plenty more companies so use one of them would be my advice”

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Posted 6 months ago

“I had the pleasure of traveling with this transfer company, to which I want to thank for the proven professionalism, punctuality, quality cars, good drivers and pleasant communication, etc..! Well done👏 I will always call on your services when I have the opportunity and I highly recommend you♥️”

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Posted 6 months ago

“On time. Efficient. Reliable. Excellent service.”

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Posted 6 months ago

“I have canceled my transfer on July 26, 2.5 weeks in advance before the planned transfer date and still haven’t gotten a refund for it. Sent 10 emails, spent time on the Whatsup chat, called with 0 result. To my question to provide a bank statement a months ago - only promises to do it asap with no actions. Absolute scam”

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Posted 6 months ago

“There was nobody at the airport to collect us when we arrived. We ended up waiting about 40 minutes for our driver. While taxis were pulling away every 5 minutes. We flew into Alicante also the desk where we finally found was very badly marked.”

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Posted 6 months ago

“1 hour waiting for the car ( with just the representative), terrible experience. I will never book this again. I'd better get a cab.”

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Posted 6 months ago

“I watched an interview on the much anticipated ifsmarket investment and i made the initial deposit, minimal investment of $257,000 USDT. Following that, I received a constant stream of calls from this broker, who attempted to get me to spend more money in the next and subsequent rounds in order to double my profits. Ultimately, I invested USDT $444,000 in all before entirely losing interest in him. He stopped answering my calls and emails when I insisted on withdrawing my investment after six months. I attempted to contact everyone and ask for assistance in order to get my money back, but I was unable. I want to express my sincere gratitude to the entire staff at theresachin recovery group for their readiness to assist me in getting my money back. even though my case didn't meet their minimal standards. Thanks to theresachin 1 2 1 2 (at) g m a i l . c o m, call/whatsapp + 1 2 3 4 3 0 0 1 5 4 4. I can now rest easy knowing that these con artists will start to hear a hissing sound that becomes louder every day.”

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Posted 6 months ago

“Programamos una hora de salida, y nos la modificaron, por más que solicitamos y llamamos no nos la modificaron, nos tuvieron esperando en el aeropuerto 8 horas con una persona con PMR. Es una pena que no puedan ayudarnos”

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Posted 6 months ago

“So perfect”

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Posted 6 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 6 months ago

“Avevo il volo da Rodi (Grecia) alle 17 e ho prenotato la corsa del bus alle ore 12 (con largo anticipo, da Haraki . Mi arriva la conferma che il bus passava alle 9 del mattino, di conseguenza ho chiesto gentilmente se potevano posticipare l'arrivo del bus alle 12, se no avrei annullato la corsa/prenotazione. Niente da fare perchè mancavano 24 h dall'arrivo del bus, quindi non ho avuto neanche il rimborso .... mai più!”

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Posted 6 months ago

“This is an excellent company. Drivers were on time with clearly visible and readable name cards. The drivers are very friendly and engage in pleasant conversation. They help with bags and are very patient. I will always use these guys when I am in Dubrovnik”

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Posted 6 months ago

“Cafaqa dir”

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Posted 6 months ago

“Amirreza Amirreza Mai più Ho prenotato tramite sito per 24/08 aeroporto Dalaman in bodrum per trasferimento a hotel aqua in Marmaris, arrivo aereo era alle 3:00, dopo l'arrivo non c'era nemmeno ombra di driver, tutti passeggeri hanno trovato loro driver e sono andati, in aereporto siamo rimasti io e mia moglie, come si sa non ci sono numeri da contattare l'unico modo mandare messaggi tramite whatsapp, dopo mezz'ora di chat infine operatore mi avvisa che gestore locale non ha trovato nome e numero del volo, invece io avevo inviato tutto correttamente, infine mi chiede di prendere taxi! Un tragitto che doveva costare 45$ tramite loro mi é costato 100$, che dire qualsiasi servizio che costa poco c'è motivo, secondo me se non volete rovinare vostra vacanza evitate Suntransfers per spostamento! Date of experience: August 24, 2024”

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Posted 6 months ago

“Was45000loan”

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Posted 6 months ago

“Antalya Auf dem Hinweg war unser Fahrer nicht da, so dass nach ca. 20min ein anderer Fahrer eingesprungen ist, dieser hat dann nach knapp einer Stunde Fahrzeit die von den Bummelbussen bekannte 15 min. Pause an den Tankstellen gemacht, also genau dass was wir vermeiden wollten. Auf dem Rückweg, sind wir trotz Buchung eines VIP Shuttles mit einem normalen 9sitzigen Kleinbus abgeholt worden. Ganz klare Abweichungen zur beschriebenen Leistung.”

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Posted 6 months ago

“We arrived at Haneda airport expecting to see a driver holding a card with our name on it. No card no driver. We eventually found the driver by accident. Still no card. Even though we told the driver the name of the hotel on three occasion, the same as on our paperwork he took us to the wrong hotel. I told him this is not our hotel and he insisted it was. Wrong. He unloaded our bags and drove away. It cost 3700 yen (about $35) for a taxi to take us to our hotel. I will be happy to receive a refund of the taxi fare, I have a receipt. Not a good start to a holiday.”

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Posted 6 months ago

“After a No Show. I decided to the company a second chance! The pick up and transfer was good. However, return pick up was unacceptable. We had a premium minibus booked and we had a standard, dirty van. The driver brought his son with him who sat in the front seat with no seat belt on. The driver drove to the airport on his mobile phone for at least 75% of the journey. I felt the safety of my family was gravely as risk. He expected a tip but all I could give was a recommendation to drive without his phone!! Extremely disappointed and will never use the company again”

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Posted 6 months ago

“Fantastic Service, I have been using Suntransfers for a number of years now and can not fault them. Driver is always there waiting and ready to go, same for the return journey, never a delay. Always friendly helpful drivers. Used them in Aug in Portugal, delighted with the service.”

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Posted 6 months ago

“Had a taxi booked for 07.45 this morning didn’t turn up so sent a message asking where it was .Told me it would be 10 minutes waited for 20 minutes then tried calling and texting no reply. Had to book a last minute taxi for double the price and only just made our flight.So I would never use this company ever again.”

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Posted 6 months ago

Suntransfers.com is rated 4.6 based on 11,769 reviews