Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver was very rude and aggressive. We were kept waiting for no reason as he counted and re-counted the passengers. A third party had to translate before the driver finally agreed to transport us back to the airport. We were very anxious about missing our flight and when the journey eventually started the driver went at such speed it made for a very uncomfortable drive. Very bad customer service :-(.”

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Posted 5 years ago

“Awful service. The drivers turned up on time to take us back to the airport but refused to take our party of 17 people at first. We had lengthy discussions and they eventually took us on what can only be described as a hair raising journey - thank heavens for seat belts is all I’ll say. Drivers were rude and aggressive, I would not recommend using this company to transfer ever again!!”

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Posted 5 years ago

“Great company, the service was superb”

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Posted 5 years ago

“We would never recommend using this company. We booked a family trip to Chicago for 3 nights & booked for a car to pick us up from the airport to take us to our hotel & again for the return trip 3 days later. The car arrived to pick us up at the airport. The return trip was another story. We booked for the car to pick us up at the hotel for 05:45 he didn’t arrive. We Spoke to the company via live chat because when we called the number on the booking confirmation it directed us to their website to use the live chat.They were sure the driver was there even though he wasn’t answering his phone when they were calling him.There were cars coming & going from the hotel but none were for us. My wife even went knocking on the stationary cars to ask the drivers but no one was there for us. In the end we had to get an uber otherwise we would of missed our flight back to the UK. Suntransfers agreed to pay for the uber upon receiving the receipt. Back home we sent the receipt & also asked them to refund half of the €242.oo back as they never fulfilled their contract. They paid back £105.00 and no refund for the Uber. They practically told us on email that that was all they were going to do. We have lost out on the unaccounted $60.oo that we had to pay to get to the airport in time for our flight. We would never use them again the whole service was absolutely disgusting they’re only interested in taking your money.”

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Posted 5 years ago

“The transfer driver was not at the airport on arrival. Other sun transfer drivers said they were not ours and abandoned us. Had to call UK to get help (which they did) but unacceptable customer service.”

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Posted 5 years ago

“Easy to book. There on time. Helpful and reliable. Help with luggage. Drivers both friendly and polite.”

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Posted 5 years ago

“I was going to India and did not want to take any chances at a really busy and chaotic airport as a woman alone. Although I paid more for sunseekers services then I would getting a taxi at the airport, it was worth every penny as it completely took the stress out of my travel and I knew that somebody was going to meet me on my arrival and the same on my departure. All the drivers were on time, polite and friendly and on departing India, my driver went to a lot of trouble to find a trolley for my luggage when he dropped me off. I was grateful for that and the help that I received”

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Posted 5 years ago

“Always use Sun Transfers when they are available in Europe. Never had a single issue in all the times I have used them, and their service has never been other than excellent”

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Posted 5 years ago

“I have used sun transfers numerous times now and have never had any issues with them at all .”

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Posted 5 years ago

“Both Transfers 12 seater mini bus used for 2 people which was not ideal . Howard”

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Posted 5 years ago

“Easy to use, great drivers and would highly recommend.”

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Posted 5 years ago

“I am very satisfied with your services!”

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Posted 5 years ago

“We have used Suntransfers on many holidays and find them very reliable and very competitive prices”

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Posted 5 years ago

“Quick easy and efficient”

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Posted 5 years ago

“Drivers on time and polite, driving was very good Vehicles in good condition.”

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Posted 5 years ago

“Very good service. Driver was delayed because much traffic and the company give me an telephone call about this problem and informed me that the driver would arrive within 10 minutes. Nice service.”

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Posted 5 years ago

“Our party of four older ladies were extremely pleased with the quality of service and ease of using Suntransfers . Com”

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Posted 5 years ago

“Excellent service have used Suntransfers in several countries and service is the same”

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Posted 5 years ago

“Very good service, taxi to the resort and a mini bus to the airport.”

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Posted 5 years ago

“Even though our flight was delayed for over an hour the driver was there when we landed. On return journey drivers was there on time. Excellent service”

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Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews