Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“refund processed, check with bank and nothing . called them and recieved another email again saying refund being processed but could take any amount of time to be done , called them again to be told that they couldnt refund back to my card because of the time period , recieved another email asking for my bank details and after supplying that got yet another email claiming refund would be made , well guess what still no refund. no i am not saying they will not transfer you but should you have to cancel and ask for a refund be aware they dont”

Helpful Report

Posted 3 years ago

“ordered child seat … after asking for it staff came to install a seat, but it wasn’t even properly secured. Driver told me it wasn’t possible to.. He just made it look like it was…! This was a serious threat to a baby… -driver was late, rude and had a terrible driving style…NEVER EVER AGAIN”

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Posted 3 years ago

Helpful Report

Posted 3 years ago

“Professional scammer service. I made a booking 2 days before travel. They confirmed and took my money, but nobody came to pick me up at the airport. Nobody answered their contact number either. I had to pay a taxi. Do not use this service. ps - they did not return my money.”

Helpful Report

Posted 3 years ago

“Hello, I booked a taxi at the airport of south Tenerife, for which I handsomely paid around 100 euros. For some reason, at 8pm from the airport, there were no buses going to the largest city of the island. I arrived and there was no one. I spoke to other taxi drivers from Suntransfer and they said that they had their own clients, that no one was going in my direction and that SunTransfer always overbooks. I called the number on my invoice--one number was not working. No answer. I wrote. No answer. I spent the next 2 hours asking people at the airport, asking taxi drivers, asking at information. Tired after a long journey, I ended up waiting until 11pm to get another taxi, which cost me an additional 124 euro. I have never in my life been in a situation of ordering a taxi and no one coming. My first night was ruined. It wasn't just a question of getting reimbursed, but the anxiety and the boredom of it. The audacity of it. I would like to contact someone who is accountable, but cannot seem to find any name. Can anyone provide me with an email? I'd be much obliged. Thanks, Barbara”

Helpful Report

Posted 3 years ago

“I waited from 12:45 until 1:30 for a 1:00 pick up. Because the driver never arrived I had to take a taxi to the airport to make my flight. Calls to the so-called service centres went unanswered. An appeal for a refund was brushed off. A representative for Suntransfers said that the driver was there and couldn't find me--in a giant, sparsely attended courtyard. These people are lying. They lifted 64 euros off me and did not deliver any service. If you like giving "donations" to profit-making companies like Suntransfers, throw you money away. Their operations reflect poorly on the tourist industry on Gran Canaria. Given this conduct you should be very careful when travelling there.”

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Posted 3 years ago

“Går inte att ändra ett förprogrammerat datum på hemsidan!!!!”

Helpful Report

Posted 3 years ago

“Before you decide to use this service, you need to consider how much your time is worth. My pick up at the airport was not bad as the there was only a 20-25 minute wait before my driver arrived. There was someone to greet me and let me know that I would need to wait, which I thought was very good. However, the pick-up from my hotel was far too early and I arrived at the airport 4.5hrs before my flight. This was a short haul flight from Larnaca to Heathrow so I needed to be there two hours at most. In hindsight, I would rather have paid the extra and had the extra 2.5 hours by the pool at my hotel than to have wasted all that time in the airport.”

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Posted 3 years ago

“Return journey from Krakow - fine no problems - the great service I expect. Journey from Krakow airport to Krakow - nightmare - scammed. Some con going on - our details passed by our supposed driver to someone else - as were those of 4 other travellers from Cardiff. Outcome was rather than 2 private taxis we were directed by the con artist to an unmarked minibus. Took us to Krakow and then said we owed them a lot of cash. They got nothing from any of us. If you encounter the same ignore any calls from your supposed driver (ours was Dominic - unfortunately for him he left a picture on Whatsapp - I am 99% sure he was driving the fraudsters minibus) - instead immediately call Suntransfers Polish office (I tried but couldn't get through) - let them fix their problem out. Do not get into any unmarked minibus - I have used Suntransfers many times - apart from this escapade and one other I have been perfectly happy. However this has been their last chance - what I want is stress free travel - this was stress filled travel - if it happens again that will be the last time I use them.”

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Posted 3 years ago

“Great experience - was met as we exited Seville Airport arrivals. Very obliging friendly driver, we stopped at a cafe en route to get some food. Car very clean with all Covid protocols. Would use again as it took all the hassle out of getting bus & train.”

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Posted 3 years ago

“Waiting at the Port just got off of Norwegian no one here to pick us up been waiting almost 30 minutes no one here to pick us up”

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Posted 3 years ago

“very efficient, collected at airport on time and at resort on return journey. driver friendly and helpful giving us a lot of local information whilst in transit. vehicle was in good condition and large enough for our requirements. have used suntransfers before and will use them again. never had any problems on any trips. recommended.”

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Posted 3 years ago

“Booked a transfer from Dubai Airport to Palm for 2 adults, 3 children and suitable size people mover. They provided a clown car barely capable of making the journey, not enough room so we had to book separate taxi. No child seat as paid for. Call them, explain and no call back, email them wait 4 weeks and get told no refund as I should have called them. Just a dreadful service all round”

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Posted 3 years ago

“As said on trustpilot and tripadvisor do not use this company any problems are your fault not theirs.So guess what they keep your money say they have investigated what a load of hogwash.93 euros for no service not bad little number if you can get it.And again steer clear.”

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Posted 3 years ago

“We booked a car from Seville Airport to Cadiz on 28/10/21. The driver spoke some English and my husband spoke some Spanish and we managed to converse for the whole journey. On the day we travelled, they were working on Seville Airport, which meant the driver had a long wait for us to exit security. He was very patient and we enjoyed our journey with him. Fortunately, we had the same driver for our return journey and, again, the service was great. Would definitely recommend this company, as we have used them before and have always had good service.”

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Posted 3 years ago

“This is a scam. Do not book. Left us stranded in Mexico for 2 hours after an 11 hour flight and had to take another taxi in the end as they did not show up. Reported this scam to the police. They will take your money and leave you stranded .”

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Posted 3 years ago

“El servicio fue pésimo. Llegamos 11:45am a NY, el servicio nos recogería 12pm. Luego de constantes comunicaciones con el call center de SunTransfers, quienes no podían indicarnos ni la placa ni la marca del auto que nos recogería, logramos ubicar al conductor a las 12:50pm, que esperaba en la comodidad de su auto, no se acercó con ningún cartel a buscarnos. Recomiendo seriamente usar Uber o similar, no conviene no saber donde está tu conductor, esta empresa nos decía que el auto estaba en el paradero de recojo C, y eso no era cierto.”

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Posted 3 years ago

“Der Fahrer ist nicht gekommen, trotzdem ich eine Stunde am vereinbarten Treffpunkt gewartet habe. auch der Versuch über ihre Servivezentrale funktionierte nicht. entweder ging keiner ans Telefon, oder ich wurde einfach weggedrückt. es war kein weiterer Ansprechpartner zu erreichen. Auf meine Reklamation wurde nicht reagiert. Ich warte bis heute noch auf Rückerstattung Ich kann nur vor dieser Firma Warnen”

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Posted 3 years ago

“Appalling service. Do NOT book with this company. Booked transfer for student daughter travelling from student accommodation in Spain to Barcelona airport as had heavy bag and first time travelling alone. Sun transfers confirmed the booking which was made weeks in advance. On the morning of travel, they did not turn up. I phoned them from the Uk and they told me they had made an admin error and the driver was in a completely different place an hour away. They then rang my daughter (by now soaked in the rain) to phone for a local cab, which she did. However, she did not have money to pay for it. They told her to stick it on a credit card. She had already told them she was an 18 year old student travelling alone and she doesn’t have a credit card and only a little cash (she’s a student). Everything had been paid for in advance and as a student on the last day or the month, she did not have the EUR 70 in her account to pay for the local cab!!! They then rang me and told me to transfer the money which I had already explained to them, takes several hours from my GBP account to EUR. They told her to get in the cab anyway…but that I’d now have to sort it out as there was nothing they could do. Eventually I managed to transfer to an old GBP account of hers and she was able to pay on that (luckily she had the card with her). They did not apologise or show any support. One lady we spoke to tried a bit but didn’t really care. The other was just rude and implied that it was irresponsible to travel without a certain amount of cash!! They have not called back to apologise or check she has safely got to Barcelona and been able to pay. They just told her yo email the receipt from the taxi to them and they should be able yo reimburse it. Do not use this company.”

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Posted 3 years ago

“After an overnight flight we were so happy to arrangement this service to transfer to Sintra. He was there waiting and given that it was rush hour and we were going on 24 hours with next to no sleep, we were very happy to see the sign with our name and let him drive. We felt very safe and were dropped off at the door. The last thing we wanted to do after leaving the airport was get a train to a train to a bus followed with a bit of a walk, or even waiting for a taxi or uber with the thousands of others (customs was well over an hour). Definitely worth it!”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews