Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver is very helpful on everything and direct us to the right place safely”

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Posted 7 years ago

“Great service, prompt and professional driver. Definitely will again use in future. Thanks”

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Posted 7 years ago

“Previous experiences(12+transfers)with family. Suntransfers are value for money friendly and reliable.”

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Posted 7 years ago

“The two pickups that I had were spot on time to the minute, and both drivers were helpful in loading the cases.”

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Posted 7 years ago

“I have now used Suntransfers numerous times and in various countries. Each time they have been very reliable and courteous. Would definitely recommend them!”

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Posted 7 years ago

“Very efficient and courteous service at a reasonable price.”

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Posted 7 years ago

“We ordered the taxi from home, some days before our trip. After maybe 2-3 days they e-mailed us back and wanted another 10$ because the address was a bit further out than their webpage anticipated. Luckely we received that e-mail just before we left our home, otherwise we wouldn't have seen it before it was too late. We paid the extra money. The taxi driver was waiting for us when we arrived, but had to help others first, so we waited approx. 15 minutes for him (and we were ok with that). But when finally heading towards the car with us, he stopped to answer his cell phone and got into a 10 minutes long conversation with someone. We stood there, in the parking lot and in the burning sun (+30 Celsius), with all our luggage, waiting (again)... When he was done, we discovered that the car was a very old and small car, it looked like it was a Ford Escort from the 80's. Since it was parked in the sun, it was burning hot inside, and it didn't seem to have an AC. Since the car was so small, it was hard to fit the luggage (only 2 normal luggages). The seatbelts didn't work (!) and during the entire trip to the hotel (in this car that was hotter than a sauna) the driver was on his cell phone yelling something about that the car was running out of fuel any second. The ride two weeks later, when going home, was a much better experience. It was a big, clean, modern car with AC. Very nice. If you make contact to Suntransfers service desk via e-mail, be sure to e-mail them at least 1-2 days before you are going. We sent them a question via e-mail 6 hours before our trip, and they didn't reply until the next day. So be aware of that and call them instead. In the e-mail I also asked them to make sure that we would get a vehicle with AC, working seatbelts and enough fuel to get us to the airport and explained that the trip to the hotel had been a night mare. They never addressed that in any way. So, long story short, the trip to the hotel was a nightmare and the Suntransfers didn't even bother to answer the complain about it, or apologize for it. So, no, I cannot recommend this company and we will never travel with them again.”

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Posted 7 years ago

“Fantastic service. Would definitely use again.”

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Posted 7 years ago

“internet booking was very simple and the service requested was provided without a hitch”

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Posted 7 years ago

“Courteous, efficient - a really great experience with Suntransfers”

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Posted 7 years ago

“From booking to pickup and arrival at our destination the service was of the highest standard. Will book again.”

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Posted 7 years ago

“On time, decent and suitable vehicle and professional driver.”

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Posted 7 years ago

“Driver waiting for us at the terminal with a clear name board. Very pleasant and knowledgeable on way to hotel. Return driver was very prompt and very helpful. Would definitely use them again.”

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Posted 7 years ago

“Smooth online booking, driver on time and helpful”

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Posted 7 years ago

“Have used them numerous times a year for many years. Never been late - normally early - always helpful and polite. Would happily recommend to anyone!”

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Posted 7 years ago

“Georgia - We landed at KUT kutaisi Airport, We booked a transfer with suntransfers, Everything was perfect, Driver was speaking fluent English and high professional. Thank you”

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Posted 7 years ago

“Only complaint - sometimes get a minibus or “people carrier” - not as comfortable as a car (as requested)”

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Posted 7 years ago

“On time, courteous, and completely professional.”

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Posted 7 years ago

“profesionals”

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Posted 7 years ago

“Excellent booking system and a fantastic pick up and transfer service so easy”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews