Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fácil de reservar. Te mantienen muy informado de los traslados enviando mensajes de aviso. También me cambiaron la reserva sin problemas varias veces. Los chóferes muy amables. El Van amplió y cómodo La recomiendo”

Helpful Report

Posted 5 years ago

“We arrived in Dubrovnik airport on Tuesday 23/7/‘19 at 15.25. No driver showed up to collect us. We tried to contact the company but to no avail. We paid for collection and return to airport but we had to pay for 2 taxis to get us to and from our hotel. This company does not deserve a star rating because they are completely unreliable and impossible to contact when things go wrong. They are to be avoided at all costs. Plenty of other companies provide transfers from the airport in Dubrovnik my advice is to pick one of them.”

Helpful Report

Posted 5 years ago

“We were given instruction at last minute in the airport for new meeting place in another terminal. Waited for driver 30-40 minutes before driver finally arrived. Dismissed himself stating he would return and never did. Ended up having to take a cab after our credit card was charged a month before. Tried repeatedly to make contact with someone for assistance; got nowhere!!”

Helpful Report

Posted 5 years ago

“Excellent transfer method from Faro to Olas De Agua in July 19. Driver was waiting on arrival and had an immaculate car (Audi 6 estate) well air conditioned and smooth ride. Likewise on return driver was early and waited pationately until we were ready to depart. Both drivers were friendly and courteous”

Helpful Report

Posted 5 years ago

“BEWARE BEWARE BEWARE AVOID AVOID AVOID This company will willing take your money in advance and not provide the service. Tried for over an hour to find the driver at the airport and tried calling numerous times, No luck (international number calling from Singapore on a global roaming phone) No driver. Sent an email as soon as we reached the hotel (must contact immediately or no refund). Must wait 20 days for a response and then of course no refund. Lost our money due to no fault of ourselves. Learnt a good lesson if this company can not provide you with a local number for your transport you are in trouble. Make sure if you are checking TripAdvisor you go back quite a few pages as some of the reviews are along way back but only a week old with all the same issues as we experienced. Its sad that you waste and hour of your holiday being stressed on what should be the start of a great time. If travelling to Singapore Taxis and Maxi Taxis are readily available downstairs at the taxi ranks brilliant clean quick service for a lot less.”

Helpful Report

Posted 5 years ago

“We have used Suntransfers in Cyprus and the service was excellent with a top “premium” transfer so we booked them for our transfers from Faro to Vilamoura again in a Premium vehicle. The driver was very grumpy and did not give much communication, probably due to the poor state of the vehicle. Major damage down one side and what can only be described as a clapped out builders van. Dirty inside and no air conditioning or privacy glass, a really poor vehicle I have to say. We are being collected on Sunday morning so we’ll see you if the vehicle is of better quality!”

Helpful Report

Posted 5 years ago

“Our pleasant driver was waiting at the airport holding a printed sign with my name on it. On our last morning she was already at the hotel reception waiting too. Perfect timing for our return flight. Great service.”

Helpful Report

Posted 5 years ago

“Did not pick up, did not refund any of the money. A disgrace.”

Helpful Report

Posted 5 years ago

“If you want to reach your destination, do NOT book with themt. It will cost you $200 more on arrival because they will not be there with the proper car. I booked a transfer from CDG airport, and they send me a small car that does not fit my family or bags. the driver was NOT able to speak english at the end he left me and went away. I had to take a private shuttle on my own after one hour of struggle. they also refused to refund me the moneyvI paid.”

Helpful Report

Posted 5 years ago

“Driver was late (30 mins) could not find our villa even with the grid ref. Unable to contact Suntransfers by phone/internet or live chat to change the pick up location on departure day and it ended up us getting 4 taxi,s at our cost even though we had paid to be picked up. Will not use or recommend this company. Lets hope they post this on the web site.”

Helpful Report

Posted 5 years ago

“I arrived in Lisbon airport and NO ONE was waiting. I was assisted by 2 people who worked in the airport as I was in a wheelchair. We paraded up and down the line MANY times ( 20 minutes to be exact) looking for my name and HOPING someone would appear....THEY DID NOT! I did not have access at the time to a cell phone so I was unable to call them. I took a taxi home and as I was arriving my husband was on the telephone with suntransfers. They wanted to know where I was!! I asked them to please refund my $$ as they did not provide the service. To make a long story short, after about 3 weeks they emailed saying since I didn't not call them I was not entitled to a refund.They said they checked with the driver that was to pick me up and he was there!! (Even though I have 2 witness that say he was NOT) I was not entitled to a refund. This must be a Portuguese franchise and here SERVICE and making the customer happy is NOT a priority. They will say ANYTHING TO weasel out of refunding the money! The taxi ride was cheaper than the money they STOLE from me. They nicked and dimed me by emailing me several times to ask for more money for various reasons (area was farther, car was larger). Unfortunately, I was stupid enough to pay. Do yourself a favor and get taxi or uber to your destination. Taxis are so inexpensive in Portugal and there are many lined up and they will estimate the fee before u get in. BAD EXPERIENCE I WILL NOT REPEAT”

Helpful Report

Posted 5 years ago

“Absolute shambles expected the taxi i paid for waiting when I go off the plane - my name was amongst 7 others on a board for Hoppa ?!,! I PAID Suntransfers then got lied to. Woman told us 5 mins that turned into 15 which turned into 25 THEN because we kept asking they called a private taxi not using these again and we travel from Faro airport A LOT”

Helpful Report

Posted 5 years ago

“Booked a return trip from Faro airport. Collected from the airport ok, but the return trip was a total disaster. The driver didn’t turn up, the company didn’t contact me, and after multiple telephone calls they told me to take a taxi as the driver was running so late that we would miss our flight. Upon getting home and contacting SunTransfers regarding this, they took 26 days to reply and said they wouldn't issue any refund from the cost of booking. Customer service was not mannerly, came across very contrite and arrogant and said they would not review my case further unless more information came to light, which is pathetic. They made up some lies about ‘administrative error’ and used that as the reason behind not refunding part of the transfer cost. Shambolic service... terrible customer service ... horrendous customer satisfaction policy ... they take your money without problem but if they don’t fulfil your two trips they decide to keep the money and not issue any refund. It’s tantamount to stealing!! Will never use again ... BE VERY WARY. Book a hirecar!”

Helpful Report

Posted 5 years ago

“Pick up from airport was good. Driver did not turn up for return journey. Book at 15:00 but ended up getting an uber at 15:21 so not to miss my flight. Driver sent a message at 16:05 saying he had arrived, over an hour late. Contacted sun transfers for a refund of half the booking and was told no, offered 18.70 euro and told the driver was there at 14:45. Sent the proof of the message at 16:05 and my uber booking at 15:21. Still do not accept responsibility.”

Helpful Report

Posted 5 years ago

“I booked a “premium” minivan, options lower then this was, taxi, premium taxi, minivan, premium minivan etc. up to 8 people with 8 suitcases. Showed picture of merc Vito. Was excited to see the wife and kids think they were vip. Well a scruffy looking fella had my name on the sign. And the vehicle was well, ha s a look at the pics. I emailed the rip off suntransfers and got a generic response which fobs you off for 20 days. I attached the pics to show my disgust. a family holiday and 89 odd euros for a 30 euro ride. Scam scam scam. Shocking disgusting let down, never been so embarrassed as this. To show your wife and children a photo of the ad and get a beaten up taxi. Disgrace”

Helpful Report

Posted 5 years ago

“Driver was not at the airport at the agreed time. After we called the customer service. Again no driver to take us from the hotel to the airport very annoying.”

Helpful Report

Posted 5 years ago

“Terrible, terrible service. I helped my mum booked a two-way transfer from Manchester airport to Blackpool. On the return leg, the driver came but refused to let my mum and her friends (3 people in total) on the car because he said the luggages could not fit in the boot (it was a small car). We specially requested a car that can carry 3 luggages when we booked. The driver drove away without offering any help. The hotel helped them arranged a taxi but this was already 30 minutes later. My mum nearly missed her plane. I complained to the customer service and provided photos of my mum with her 3 luggages. After one month, the manager wrote back and said the driver and I had conflicting stories. The driver said there were 4 luggages at the time and they decided to stand by the driver’s story. I told them the driver lied and that we even have photos to prove it. However, they ignored our photos and refused to refund our money for the return trip.”

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Posted 5 years ago

“I make it a policy to never give a negative review UNLESS you make it a policy to put my children in harms way! We trusted our young adult daughter to your care and you LEFT her at the Nice airport saying “you had a problem with the car but our card was credited back!” YET you claim reliability, customer service, safety and a wide assortment of vehicles! I will post on every review board out there to avoid your company completely! This is NOT permissible in your industry! Our booking was firmly confirmed and paid for! Our trust was in you and the service you offer! I am Beyond upset with the manner with which you did not complete your end of the contract!”

Helpful Report

Posted 5 years ago

“Jokers, never turned up for pickup in perpingnan. Had to call a call centre in London and eventually taxi arrived an hour later. DO NOT USE”

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Posted 5 years ago

“Do not use. Even though they ask for flight details and state that they monitor them our driver turned up 12hours early for our departure and we were told that if we wanted to make another booking we would have to pay again”

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Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews