Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,768 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used sun transfers before and knew they were reliable but we were only disappointed when the taxi from the airport was more than 30mins late. The flight had arrived about 15mins early but they have never been late previously even though the flight has arrived earlier than the time stated. Other than that an excellen service.”

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Posted 11 years ago

“Our driver from the airport in Malta was lovely. Very friendly & waiting for us in arrivals. On our return the driver was 10 minutes late and didn't speak to us at all, but it didn't really matter. We would definitely use your company again as it was reliable & half the cost of the Tour Operators coach transfer price.”

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Posted 11 years ago

“The confirmation of booking email is confusing. We booked for 10 people but it said total 8 plus 4 children, and when I tried to change it on-line it became more confusing than ever and I had to phone customer servces who were excellent. The pick up driver (Michael/Miguel?) was excellent - helpful, courteous and went out of his way to help us. He deserves a payrise! The return driver provided an efficient and courteous service. Sort out the on-line side of it to provide clear information and you'd have an outstanding service.”

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Posted 11 years ago

“This relates to a transfer from Gran Canaria airport to Playa de Amadores. Overall, we were very happy with the service provide, but felt that the website could have been more helpful in helping us determine the appropriate cost bracket. Our resort was in the Puerto de Mogan postal district but was located very close to Puerto Rico. As we didn't know this in advance, we selected the Puerto de Mogan as the drop off point. As this is further from the airport than Puerto Rico, we believe that we paid more than necessary - it was certainly significantly greater than the advertised taxi rates. I'm not convinced that the booking would have been accepted if the situation had been reversed.”

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Posted 11 years ago

“Driver excellent but air con vent leaked water down my neck & back as it was over the cab area.”

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Posted 11 years ago

“Very efficient, polite and easy to book. Vehicle was not brilliant: old but it did the job. Great service.”

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Posted 11 years ago

“The vehicle was to large for the purposes so it must have wasted fuel. A large 10-12 seat mini bus with trailer for two persons!”

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Posted 11 years ago

“I had a brilliant experience with Suntransfers.com.This is my second time using this service and i would thoroughly recommend it - very economical. The only hiccup on this trip was that our pick up from the airport - there seemed to be a mix up with the driver, but everyone was very pleasant.Travelled from Cork to Faro”

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Posted 11 years ago

“A very reliable service and the booking process is very easy and straightforward. The price was also quite reasonable. I will definitely use them again. (Even better if the drivers can be informed to freshen up their under arm areas with deodorants. I do understand that it gets sweaty in hot countries, but to have to smell str body odour during transfer is unacceptable! )”

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Posted 11 years ago

“I have used this company beofre & have always found them perfect. This time we did request a car seat but we only had one for our collection from the airport to site not for our return journey. I would use them again & have no problem recommending them”

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Posted 11 years ago

“We were pleased with the service however the man that picked us up was very scruffy. He was pleasant enough but he should have been tidier in appearance. The driver on the return journey was much better.”

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Posted 11 years ago

“Our flight number changed and that was why the driver was nit there when we arrived 30 minutrs later because of airline delay.”

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Posted 11 years ago

“our experience of using suntransfers was on the whole a very good one. I did however have to call on arrival and when leaving the villa as the driver was a little late. This however was dealt with extremely professionally and promptly and I must commend you on that. I would most definitely use your service again. Thanks for making our transfer stress free.”

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Posted 11 years ago

“Excellent service as always. I travel to/from Murcia airport to my Villa in Cabo Roig and use Sun Transfers often. The only problem on this occasion was that the web site did not accept my villa address (it has on every other time i have booked) I had to ring directly to ensure my booking had been confirmed. - so online booking was not so smooth on this occasion.”

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Posted 11 years ago

“All in all I would recommend sun transfers there were only 2 small things that could be improved upon air conditioning and on our arrival no one was there to meet us we had to go and look for them. Other than those points everything else was good thank you.”

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Posted 11 years ago

“It was nice that driver bought me soft drinks when he stopped for petrol,but it would been even nicer that would known the way to destination and not cruising around fujairah searching for hotel fortune royal which is not so hard to find.”

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Posted 11 years ago

“transfer back to airport was in large bus in stead of comfortable (and ordered) van. No drinks were available”

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Posted 11 years ago

“Service was very good with courteous driver clean car however considering the distance we travelled (which was not known when booking) it was quite expensive”

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Posted 11 years ago

“Not quite as good as Portugal transfers but much better than using normal travel company arrangement, straight to your accommodation from airport and straight from accommodation to airport on return”

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Posted 11 years ago

“Only problem was that we asked the driver to turn off the radio but he didn't do so, only just turned it down.”

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Posted 11 years ago

Suntransfers.com is rated 4.6 based on 11,768 reviews