Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserva QK_4577 No se presentó el chofer El jueves 26 de septiembre hice una reserva premium para un traslado al aeropuerto, el coche debería estar a las 13,30, no llegó y cuando llamé a las 13,35 me dijeron que se la habían dado tarde y que no podían mandarme el coche, que me buscara un taxi y que me reembolsarían el dinero. Tuve que pedir el favor a un vecino ya que no había taxis por la zona, envié un correo con la reclamación y me contestan que tienen que estudiar el caso y me contestarán en 30 días laborables, creo que es fácil saber si han hecho el servicio no creo que necesiten 30 días. Desde luego no utilizaré nunca más los servicios de esta compañía y jamás lo recomendaré a nadie. Pienso que deberían compensarme por el trastorno causado y ni siquiera me reembolsan lo que pagué.”

Helpful Report

Posted 4 months ago

“Yes customer service, price, delivery, returns & refunds.”

Helpful Report

Posted 4 months ago

“Md Ismail ali”

Helpful Report

Posted 4 months ago

“Hi,my name is Achuol Ring Ajak,just now I'm still Port sudan 🇸🇩 because I need help 😢 😫”

Helpful Report

Posted 4 months ago

“Nizar Husen”

Helpful Report

Posted 4 months ago

“First of all I am a guy who wants to live or work in CANADA so I don't know what to say to you But if there is a human being, I have told you my dream and my biggest hope and why you can help me or do it for me. And this is my last request, don't lie to Ryo, and don't break your heart”

Helpful Report

Posted 4 months ago

“I cannot recommend Suntransfers highly enough. We've used them a few times now and they've always been very professional, and totally reliable, which is vital when you're entrusting them with getting you to the airport to catch a flight (we always opt in to receiving the pre flight text). The drivers are polite and punctual and the vehicles are comfortable and spotlessly clean. With our most recent experience at Mahon airport a couple of weeks ago, the ladies in the office were so welcoming and smiley which was lovely. Their male colleague saw us looking a bit lost and very politely helped us without being asked. Last year I left my mobile phone on the coach from Mahon and Suntransfers couldn't have been more helpful; our driver had found it, had handed it in, and it was sent out and delivered to our self catering accommodation. Brilliant service. I would never use a taxi as Suntransfers cost a fraction of the price. This trip we were last on and first off, but we actually don't mind a longer ride as we get to see other hotels people have chosen. I'm about to book a holiday for next year, to a different destination, and Sutransfers will be my automatic choice. Thank you!”

Helpful Report

Posted 4 months ago

“Hi how are you”

Helpful Report

Posted 4 months ago

“Isayas Awlacho”

Helpful Report

Posted 4 months ago

“Abdulkadir”

Helpful Report

Posted 4 months ago

“11659 T$&@Ypok097”

Helpful Report

Posted 4 months ago

“Motorista em Malta, recusou-se a ir buscar nos a porta do Hotel, mas sim numa rua paralela em que tive que atravessar eu e minha filha qu e menor um lanço de cerca de 20 escadas. Minha filha que é menor ao subir a escada partiu uma roda da mala. Telefonei fiz reclamação via email para Suntransfers, e o que me recompensam são 8 euros. Diga-me por favor onde se comprar uma mala por esse preço. O serviço que paguei era para vir buscar a porta do Hotel. A Suntransfers não se responsabiliza por nada, pois nós que subimos as escadas a pressa, pois iamos para o aeroporto. Vergonhoso e apelo a todas as mães que viajam sozinhas com menores, que não confiem pois tem de transportar a sua bagagem até onde o motorista quiser e não vem buscar a porta do Hotel. Tudo isto com tentativas de troca de mensagem do motorista. Estava a hora combinada como sempre a espera do transporte para nos levar ao aeroporto. Falta de ética, de respeito, por uma menor, vergonhoso. Suntransfers não se responsabiliza por nada. Alerta.”

Helpful Report

Posted 4 months ago

“Kennedy visa chahiye aap logon ki maine Khuda Hafiz number bhejo WhatsApp number bhejo aapke naam Mohammed yaseen Pakistan se baat kar raha hun”

Helpful Report

Posted 4 months ago

“Muze Abdalla”

Helpful Report

Posted 4 months ago

“Suntransfers Mallorca. It was very easy to book through the website and they had a good price. There was a slight delay with the pick up but communication was clear and easy. Very friendly driver and smooth trip to our hotel. Pick up for our flight back was on time and again a very friendly driver and clean car. Overall a great experience and we Will certainly book again.”

Helpful Report

Posted 4 months ago

“Good service and good talking customer very nice Price and good 👍👍”

Helpful Report

Posted 4 months ago

“Everything went smoothly, nice transport and driver arrived 10 minutes earlier…. Very reliable and we will definitely use suntransfers in the future!”

Helpful Report

Posted 4 months ago

“Just arrived in Larnaca paid for a express bus ,4 stops max, was put on a 52 seater Cannot get hold of anyone disgraceful”

Helpful Report

Posted 4 months ago

“I was extremely disappointed with the service we received from sun transfer in Faro airport! We've used Suntransfer many times and have always been delighted with the drivers appearance and demeanor as well as the punctual service! However this year we waited 25 minutes at Faro; I acknowledge the flight was early but surely if the driver has the flight number he/she can see when the relevant plane arrives!! I had to ring the office and when the driver did eventually arrived his attire was not extremely casual to the point of untidy!! The vehicle was described as as an executive minibus which it certainly was not! The seats had holes in them and the interior was not clean!!! The driver on the return to the airport initially went to the wrong address and didn't speak a civil word to us throughout the journey. He dropped us off quite a distance from the entrance moreover the step down from the van to the pavement was ridiculously high and as we were all in our 70s it was not acceptable! So in conclusion I was so disappointed and I will be looking for alternative arrangements next year!!”

Helpful Report

Posted 4 months ago

“La je sais pas”

Helpful Report

Posted 4 months ago

Suntransfers.com is rated 4.6 based on 11,764 reviews