Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service would highly recomend”

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Posted 7 years ago

“Everything went so smoothly. In fact both arrival and departure taxis were early and made our pickups so simple Great service which I will certainly use again and recommend to friends.”

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Posted 7 years ago

“Great service, good clean vehicle, on time and very friendly driver.”

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Posted 7 years ago

“I represent a tourism agency and this time I've got a very good feedback from my tourists. For me is very confortable to know that everytime SunTransfers takes good care of everything. Great service and great value!”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Did exactly what they said they would do, very simple process and very good value, excellent vehicles and staff, highly recommend”

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Posted 7 years ago

“Good service. Good price.”

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Posted 7 years ago

“No wait at airport, very nice vehicle (new Mercedes), polite staff”

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Posted 7 years ago

“Price, comfortable , on time, friendly and courteous”

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Posted 7 years ago

“Very satisfied with the service.”

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Posted 7 years ago

“At an early pick up of 4.30am on a cold wet morning in Dec in central Spain, Angel arrived at right time. What an easy transfer to airport. Good service, easy to book, safe comfortable.”

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Posted 7 years ago

“Excellent service very professional, Vehicle was spotlessly clean and on time on both journeys Would use again without hesitation and strongly recommend as a reliable company”

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Posted 7 years ago

“Everything went as planned, booked, and promised. On the return ride, port to airport, the driver moved off the rush hour traffic highway and went on less travelled roads to make sure we arrived in good time for our 10:50 flight. We highly recommend this service.”

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Posted 7 years ago

“Excellent service once again from easy to use and reliable Company and would definitely recommend to others”

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Posted 7 years ago

“Excellent service, friendly and reliable”

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Posted 7 years ago

“At the airport driver waiting for us and on return from hotel driver arrived a couple of minutes early. Very good”

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Posted 7 years ago

“The driver was waiting for us at Lisbon airport. He was very pleasant and his vehicle comfortable and clean. Brilliant service, would definitely use Suntransfers again.”

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Posted 7 years ago

“Used these a lot , reliable , courteous and competitive prices”

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Posted 7 years ago

“transfert du capital americaine de tel– aviv À al quds”

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Posted 7 years ago

“A FUIR - ARNAQUES Nous avions réservé un taxi pour 23€ avec Sun transfers car nous devions prendre un avion au beau milieu de la nuit. Trajet réservé au départ de Malaga pour rejoindre l'aéroport à quelques kilomètres (15/20 km 20 min). Le taxi se pointe à l'heure comme prévu. Il est 4 heures du matin dans une petite rue à sens unique, nous lui demandons si c'est pour la réservation. Le chauffeur acquiesce, chage nos bagages et nous amène à l'aéroport comme prévu. Arrivé à l'aéroport, le chauffeur nous regarde avec un grand sourire malicieux et nous demande de payer 28€. On appelle donc aussitôt suntransfers qui est totalement impuissant, et qui prétexte que l'on s'est trompé de chauffeur. Comme par hasard, dans une petite rue à sens unique à 4h du matin, un seul taxi se pointe pile à l'heure et évidemment selon Suntransfers ce n'était pas notre taxi. Suntransfers nous précise que notre taxi s'est pourtant bien présenté à la réception de l'hotel à l'heure du rendez vous. Ce qui est impossible puisque nous dormions dans une pension sans réception. Bref, le chauffeur était le bon, il a tout simplement profité d'une faille dans les réservations de Suntransfers, puisqu'aucun moyen de s'assurer que cela soit le bon chauffeur. Le chauffeur l'a bien compris, il a encaissé l'argent de la réservation Suntransfers puis celle que nous avons dû repayer de nouveau à l'aéroport. Une course pour 2 paiements. 23€ + 28 € dans sa poche ESTAFAS Reservamos un taxi por € 23 con traslados al sol porque teníamos que coger un avión en el medio de la noche. Viaje desde Málaga para llegar al aeropuerto a pocos kilómetros (15/20 km 20 min). El taxi está a tiempo como se esperaba. Son las 4 ora a en una pequeña calle de sentido único, preguntamos si es por la reserva. El conductor asiente, cargarte nuestro equipaje y nos lleva al aeropuerto según lo planeado. Al llegar al aeropuerto, el conductor nos mira con una gran sonrisa traviesa y nos pide que paguemos 28 €. Así que inmediatamente llamamos a suntransfers que es totalmente impotente, y que pretende que nos equivocamos de conductor. Coincidentemente, en una pequeña calle de sentido a las 4 am, sólo uno de taxis aparece justo a tiempo y de acuerdo suntransfers, obviamente, no era nuestro taxi. Suntransfers nos dice que nuestro taxi estuvo bien presentado en la recepción del hotel en el momento de la cita. Lo cual es imposible ya que dormimos en una pensión sin recepción. En resumen, el conductor esta el taxi reservado, simplemente aprovechó un error en las sistema de reservas de Suntransfers, ya que no hay manera de asegurarse de que este sea el controlador correcto. El conductor entendió esto, tomó las pago de Suntransfers y luego la que tuvimos que pagar en el aeropuerto. Una carrera por 2 pagos. 23€ + 28€ en su bolsillo SCAM We booked a taxi for € 23 with Sun transfers because we had to catch a plane in the middle of the night. Trip from Malaga to reach the airport a few kilometers (15/20 km 20 min). The taxi is on time as expected. It's 4 am in a small one-way street, we ask if it's for the reservation. The driver nods, bags our bags and takes us to the airport as planned. Arrived at the airport, the driver looks at us with a big mischievous smile and asks us to pay 28 €. So we call suntransfers that is totally impotent, and that pretends that we were wrong driver. As luck would have it, in a small one-way street at 4am, a single taxi is coming up right on time and obviously according to Suntransfers it was not our taxi. Suntransfers tells us that our taxi was well presented at the reception of the hotel at the time of appointment. Which is impossible since we slept in a pension without reception. In short, the driver was the right one, he simply took advantage of a flaw in Suntransfers reservations, since there is no way to make sure that this is the right driver. The driver understood this, he cashed the Suntransfers booking money and then the one we had to pay again at the airport. A race for 2 payments. € 23 + € 28 in his pocket”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews