Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had booked an airport transfer with premium limousine service. Unfortunately we were escorted to a 12 seats Minibus instead. Neither the driver nor the receiving lady were able to communicate in English. After complaining to the customer "care", we were told, that usually it should have been a "Audi A6, BMW 5, Mercedes C or Mercedes E Class. However, these vehicle categories are not common therefore, Toyota vehicles are accepted as premium vehicles." Really? Instead of an Audi A6 a 20 years old Toyota Minibus is accepted? As I wrote back, that I am not satisfied with this answer I received an email with "(...) having reconsidered our response, I believe it was appropriate and fair." I don't think so. Never ever "Suntransfers" in any country again.”

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Posted 6 years ago

“high quality services. mtks”

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Posted 6 years ago

“Excellent service and so easy to book. We had booked a transfer from Genoa cruise port to the airport and the service we received was outstanding. Our cruise ship was late docking and had issues with clearance. I called the customer service number and asked if it was possible to request if the driver could wait another 30 minutes. They called back very promptly and advised it was possible. Then I had to call again as we were still being held up on board. Again, they arranged for the driver to wait. When we finally got through, we couldn't have wished for a better driver. He was so helpful and carried my cases. He even arranged a restricted short cut because the lifts weren't working and we were tight on time to get to the airport due to the delays. The minivan was exceptionally clean and tidy and everything went to plan. Suntransfers even phoned me on route to the airport to ensure we had met with the driver and were on time for our flight. 10 out of 10 for service and I will always use them in the future as they went out of their way to assist in what was a very stressful situation.”

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Posted 6 years ago

“Tourists satisfied, no stress for agents! mtks.”

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Posted 6 years ago

“I've been somewhat 'forced' to write this negative review due to Suntransfers not replying to my email/compliants. Basically the transfer Id booked to pick us up from JFK on the 6th October did not show up at the 'contracted time' at the 'contracted location', it is that simple. I asked the airport personnel if I could be mistaken about the pick up location..no Sir was the response (some had not heard of Suntransfers), in essence 45 mins after landing me and my Lady (20th anniversary off to a flying start...thanks Suntransfers !) paid $70 dollars and jumped in a Yellow cab who completed the job quicker and more economically than Suntransfers, obviously I cancelled the return leg, easily done online, no questions asked. What about my refund ? NEVER AGAIN SUNTRANSFERS.”

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Posted 6 years ago

“all o.k. Thank you!”

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Posted 6 years ago

“all o.k., thank you”

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Posted 6 years ago

“Excellent service everything ran very smoothly, great price I would highly recommend this company.”

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Posted 6 years ago

“Taxi was on time, waiting for us at airport. Driver was even earlier than pick up time. Nice, friendly drivers both ways. Good reasonable price.”

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Posted 6 years ago

“My family and I took a trip to Paris and scheduled a Sun transfer to bring us to the airport; it was scheduled to pick us up at 9:35. At 9:25, the 4 of us went outside to wait on our 1 way street. We waited for 20 minutes in sheer panic of missing our flight then we went to a hotel nearby to call the number on the voucher. However the hotel representative told us the number would not work so we just called a taxi as it was almost 9:55 and we had to be at the airport for 11 (the drive was about an hour from where we were staying). We attempted to contact the other method indicated on the form however because allowing you to connect with a live agent, you have to get past 'Amy' their online representative. Which is extremely difficult. I was only able to get passed her after we spent 30 minutes at the airport. We then requested a refund however they are telling us that the driver told them that we were not available for pick up. And since we did not have access to a phone, we will not be getting our money back. Suntransfers took a wonderful vacation and turned it into a nightmare in all of 20 minutes.”

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Posted 6 years ago

“Warning, Thailand! I booked and paid for a premium bus and got a old beat up Toyota. I asked for the price difference back but got this response. "In the majority of destinations premium vehicles are usually one of the following: Audi A6, BMW 5, Mercedes C or Mercedes E Class. These vehicle categories are not common in Thailand therefore, Toyota vehicles are accepted as premium vehicles." So even if you book a premium your going to get the basic and no refund! BEWARE!”

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Posted 6 years ago

“on time, and very good service. very recommendable.”

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Posted 6 years ago

“Excellent reasonably priced service”

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Posted 6 years ago

“I would definitely use this company again. Well done..!!”

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Posted 6 years ago

“Fail on picking us up upon arrival. no answer on the phones. Do not get it!”

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Posted 6 years ago

“Easy reliable service.”

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Posted 6 years ago

“Excellent service from airport to hotel and return. Would highly recommend Suntransfers.”

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Posted 6 years ago

“Good service for a fair price”

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Posted 6 years ago

“WORST EXPERIENCE EVER!!! I've booked a taxi months ago to avoid stress during my holiday. Everything was good From the airport to the hotel but from the hotel to the airport it was a real nightmare. We had the appointment at 5:15PM. At 5:25, no taxi driver. Nor the driver or suntranfer called me so I had to call them and of course pay for it :) "Customer service" told me that they would call the driver and call me back after. 5:34, no taxi driver and no call from the "customer service" so I had to call you back and so pay for this useless communication. They told me that there was a problem with my reservation. Strange because I received a confirmation by email the day of departure. And everything was good for the first transfer... No one could give me the reason of cancellation. No one could arrange a new taxi for me. The hotel arrange a a taxi in less than 10 minutes but I had to pay for a new taxi and also the phone calls. (20Euros for the phone call to you and another extra 36 euros for the taxi) I have lost a lot of time and money due to your incompentent service. I have paid for a service that I never received. It's the first and last time that I use your poor company. It's not normal that we have to contact you when there an issue with your driver and that you have the nerve to ask us to arrange our taxi. You are a taxi company and we pay you to arrange a taxi. I know you will write that you are sorry and that I can write a claim. I will write everywhere where I can how disappointed I'm and I will write a claim soon for sure. For the future clients, please have a look at the bad comments on tripadvisor. You will thank me later. Case number: Suntr_IH6043 Name: Fernandes Melody”

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Posted 6 years ago

“A serious company, the driver was punctual at the airport, and the hotel arrived 10 minutes ahead. Recomanding this door to door transfer, modern cars, clean, friendly drivers, affordable prices .. do not hesitate to call this company transfer”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews