Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT RECOMMEND!!! Flight was delayed arriving to Malaga airport .. We rang the company to let them know .. They said a driver will be waiting for us at the later time which we would be arriving … When we arrived there was no driver . We called the company and they told us to take a taxi .. On the day we were flying home they called us an hour early to say traffic was busy so they will need to pick us up 50 minutes earlier than what we wanted .. To no surprise there was no traffic and we were hanging around the airport for too long with small kids .. Would definitely not recommend using this company ..”

Helpful Report

Posted 1 year ago

“I booked a transfer from Catania Airport to the hotel and the return, with few weeks before I need it. For the first transfer, the Company cancelled the transfer two days before this to occur and I had to find in the last moment another transfer solution. It's true that because some issues at Catania Airport, the flight it was transferred to other Airport, but the Airport from Catania, assured the transfer from that Airport to Catania, so the final transfer to the hotel it was done from Catania Airport and the other Company that I booked, contacted me as they can do the transfer to the hotel from Catania Airport. For the return, because of the same issues at Catania Airport the flight it was transferred to another Airport. Because of this, I had to change the pick up time for shuttle transfer to Catania Airport, when the flight Company informed me about the Airport change. After I changed the pick up time, I was called by call center to inform me that they not have an available car for the requested time and Suntransfers cancelled my booking. I short time I succeed to book a shuttle again with the other Company. Unfortunately Suntransfers didn't refunded the payment for the return booking, that was cancelled by Suntransfers. Despite of the fact that I was called by call center to inform me that they not have a available car and will cancel the ride, it is absolutely impossible to contact Suntransfers to discuss with someone and claim the money for cancelled shuttle.”

Helpful Report

Posted 1 year ago

“Left us stranded at the airport! So we had to take a taxi. Taxi driver told us it’s a scam!”

Helpful Report

Posted 1 year ago

“!!!DO NOT USE!!! We paid everything in advance. The driver told us he would be there at 11:40 am. Then, he didn’t show up so we called. The company said that he would be there at 1 pm. After waiting for another 15 minutes, they told us that he wouldn’t come. We took a taxi for replacement and the taxi driver said THAT ITS A SCAM AND TO NOT PAY FOR THIS COMPANY.”

Helpful Report

Posted 1 year ago

“Had transfer problems on both arrivals and departures. On arrival they were a no show. Rang customer service, but it was all in Spanish so struggled to understand what happened. They sent a public taxi to pick us up. On departure they picked up the wrong people so left us stranded at reception. Ended up in local taxi again and delayed for our flight home. A lot of panic.”

Helpful Report

Posted 1 year ago

“Arrived in Faro Airport on time, NO DRIVER for transfer to vilamoura, 45 minutes wait for transfer, after phone calls a driver did arrive not the booked driver, surely a booking can't just dissappear,”

Helpful Report

Posted 1 year ago

“I arrived at Izmir airport but there were no drivers waiting. I checked everywhere and then told by the customer service team that I should have waited at the arrivals lounge. After waiting more and calling the customer service again I found out there were no drivers arranged due to an administrative error. Don’t bother. It’s a scam.”

Helpful Report

Posted 1 year ago

“Espetacular, A marcação fácil de fazer. O nosso avião chegou 1 hora atrasado e estavam à nossa espera. levaram-nos à porta do hotel (não sei se fazem isto em todos os hotéis ou se tivemos sorte). No dia do regresso enviaram a mensagem a marcar a hora e o local de encontro. À hora marcada estavam à nossa espera. Aconselho totalmente. Serviço excelente.”

Helpful Report

Posted 1 year ago

“Everything runs like clockwork, good use of technology to keep you informed and when we realised we had booked the incorrect return date just a day before we needed it they managed to change our booking with no additional fees. Will definitely use again.”

Helpful Report

Posted 1 year ago

“Sajnos csalódott vagyok. A kifizetett transzver nem jott értünk , éjjel a liszaboni repülőtéren kellett újabb buszt keresnünk ...9 ember hoppon maradt.”

Helpful Report

Posted 1 year ago

“We were emailed at 21.41 yesterday to say our transfer from Lisbon cruise port to the airport was cancelled. It was due to pick us up at 09.55 this morning. Luckily the taxi rank outside of the cruise terminal had one taxi that was able to take us. Extremely disappointed.”

Helpful Report

Posted 1 year ago

“My expetience with Suntransfer is more than excellent. Everything in time wirh polite and amazing driver in Naples. I had very difficult situation at the beggining of my vacation and Suntransfer driver saved my vacation. I forgot my backpack in taxi with all documents and all cash that I had with me for vacation..i contacted Emergency center by phone and in one hour I had everything as I left . He brought everything in front of my hotel. Everything free of charge. I am more than satisfied. This is my transfer choice forever.”

Helpful Report

Posted 1 year ago

“A éviter à tout prix A éviter à tout prix. Après avoir payé une réservation de bus 14 places, notre contrat a été modifié le soir avant notre départ sans nous laisser le choix. Notre bus 14 places est devenu un fourgon 7 places sans climatisation. Nous avons donc dû laisser la moitié de notre matériel en Espagne! Une horreur cette entreprise. Date of experience: August 01, 2023”

Helpful Report

Posted 1 year ago

“All costs should be calculated during the reservation and payment process. They called me a few days later asking for extra money for children's seats. They knew that I was travelling with children (and knew their ages), so if child seats were obligatory, they shouldn't let me finish the reservation without adding these. I found it a try to charge an extra fee and cancelled the whole reservation. If you don't like to be surprised in such a way, I don't recommend them.”

Helpful Report

Posted 1 year ago

“I used Suntransfers for a recent holiday to Turkey for myself and my family. It was very easy to book online. They sent a text message the day before both of our flights to confirm pick up times. Our flight was late arriving in Turkey and we also had to wait about 45mins for our luggage. They did contact me to make sure we where ok, which I replied that we where waiting for luggage which wasn't an issue. I would highly recommend this company and will be using again for our next holiday.”

Helpful Report

Posted 1 year ago

“###DO NOT USE UNDER ANY CIRCUMSTANCES### Appalling service. Like many on this site we used them and were let-down by them not turning up for return journey to airport from Albufeira to Faro. Called number on paperwork various times for it to just ring out. Had to book a taxi and nearly missed flight. Emailed company on return and got one wholly unsatisfactory reply. ABSOLUTE RUBBISH SERVICE!”

Helpful Report

Posted 1 year ago

“Horrible service from this company… we’re a young family who were just left without a taxi before our flight with no warning. Stay away.”

Helpful Report

Posted 1 year ago

“Hi! I've used your services for years but had an extremly poor experience in Sorrento this year which left us stranded & almost missed our return flight home. The amount refunded did NOT cover the cost or anxiety caused by a poor process! Also the premium rate paid service was not the car sent on the first leg of the journey Then gave you a 2nd chance on keeping a booking to Vienna & then had an Uber! Extremely disappointed!”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with this company taxi for 7 no show rang company 10 mins after no turn up to be told they'd ring back and didn't even bother rang again 15 mins later and told they had a mechanical problem and I could have full refund where do I book a mini bus for 7 at 4 in the morning why did they not let me know beforehand also on arrival to the resort the taxi was an hour late , I have used this company many times but it has seriously gone down hill”

Helpful Report

Posted 1 year ago

“Servicio horrible, la hora de recogida ha sido 5 h del vuelo por lo que provocan que pierdas medio día de tu viaje. No lo recomiendo para nada.”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,752 reviews