Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a 13 seat mini-coach for our (6 adults and 2 children) 50 minute transfer from Faro. This came at a significant financial premium compared to an 8-seat van, an additional 80 euros each way. But given the luggage we were taking, 8 large cases plus a variety of carry on bags, I knew we would struggle with a smaller vehicle. Sadly, on both legs, the supplier booked by Sun Transfer ignored our booking and sent a basic 8 seat van. Their solution to insufficient space for luggage, we would need to put our cases on the head restraints at the back of the van, cases in the leg wells of the vehicle and sit with our legs on top of them and have all other baggage on our laps. To make it even better on the return trip, the seat belts didn’t work in the rear and the air conditioning consisted of open windows, which at 120km per hour on a motorway wasn’t fun. So far, all I’ve had from Sun Transfers is a ‘we will investigate’ message and when I spoke to them to explain my safety concerns they weren’t interested. Great work if you can get it, charge for a larger vehicle but send what the hell you like. My advice is to make sure you put the same passenger numbers as the vehicle you are booking. If suppliers used by Sun Transfer see they have a chance to make a killing on you it seems they will.”

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Posted 1 year ago

“Great service I would thoroughly recommend. Easy to book, driver was waiting for us at the airport and was polite and helpful with our bags. Lovely car with plenty of room. On return driver was early to pick us up which was no problem, again he was polite and helpful with our bags. I would use Suntransfers again.”

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Posted 1 year ago

“The driver wasn't on the meeting place even 2 hrs after my arrival. I paid online 26 euros and cancel the ride with express shuttle after 2 hrs of waiting. So I took another shuttle and charge me 20 euros. Definitely not recommended after long flight dealing with prob like this. (Antalya airport to Alanya)”

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Posted 1 year ago

“We took the transfer from corfu airport to agios georgios and return Very professional, on time, nice drivers and good prices”

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Posted 1 year ago

“We DID always use Suntransfers, however they are quick to take your money and chase you for an order if you do not complete a booking but do not respond to email tickets and no way to contact direct if you have had an issue with the service. Be Warned!”

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Posted 1 year ago

“Highly recommended Company clean vans very friendly driver”

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Posted 1 year ago

“First review I've ever submitted! AVOID SUNTRANSFERS appalling service, we arrived at airport slightly delayed. My wife and children went to get our luggage, I stood with the driver he then disappeared!!. My wife who speaks Spanish spoke to another driver he was chatting too, who said he had left as we were a no show!@@ Tried to call them no answer. To make it worse they cancelled our return trip with a few hours to go. Had to spend another 100 euros to get to Palma. An absolute disgrace!@ Avoid at all costs”

Helpful Report

Posted 1 year ago

“Never turned up for our return pickup !! Called office after 10 minutes. They took 20 mins to call back and promised driver arrives in 9 minutes. He never came Had to book another cab, FIFTY mins later. Woke kids up early for 7.20 departure. They could’ve had a longer sleep. To have to leave 50 minutes later than planned for our return flight home…. Would NEVER recommend or use again ourselves. 4 out of 5 good ratings is too low to depend on your family not being that 1, like mine.”

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Posted 1 year ago

“I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us.I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023”

Helpful Report

Posted 1 year ago

“No to Suntransfers…DO NOT RECOMMEND! I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us. I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023”

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Posted 1 year ago

“Driver extremely friendly and professional . Journey was difficult with traffic jams but driver was extremely patient and made myself and my family feel very comfortable”

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Posted 1 year ago

“DO NOT RECOMMEND!!! Flight was delayed arriving to Malaga airport .. We rang the company to let them know .. They said a driver will be waiting for us at the later time which we would be arriving … When we arrived there was no driver . We called the company and they told us to take a taxi .. On the day we were flying home they called us an hour early to say traffic was busy so they will need to pick us up 50 minutes earlier than what we wanted .. To no surprise there was no traffic and we were hanging around the airport for too long with small kids .. Would definitely not recommend using this company ..”

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Posted 1 year ago

“I booked a transfer from Catania Airport to the hotel and the return, with few weeks before I need it. For the first transfer, the Company cancelled the transfer two days before this to occur and I had to find in the last moment another transfer solution. It's true that because some issues at Catania Airport, the flight it was transferred to other Airport, but the Airport from Catania, assured the transfer from that Airport to Catania, so the final transfer to the hotel it was done from Catania Airport and the other Company that I booked, contacted me as they can do the transfer to the hotel from Catania Airport. For the return, because of the same issues at Catania Airport the flight it was transferred to another Airport. Because of this, I had to change the pick up time for shuttle transfer to Catania Airport, when the flight Company informed me about the Airport change. After I changed the pick up time, I was called by call center to inform me that they not have an available car for the requested time and Suntransfers cancelled my booking. I short time I succeed to book a shuttle again with the other Company. Unfortunately Suntransfers didn't refunded the payment for the return booking, that was cancelled by Suntransfers. Despite of the fact that I was called by call center to inform me that they not have a available car and will cancel the ride, it is absolutely impossible to contact Suntransfers to discuss with someone and claim the money for cancelled shuttle.”

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Posted 1 year ago

“Left us stranded at the airport! So we had to take a taxi. Taxi driver told us it’s a scam!”

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Posted 1 year ago

“!!!DO NOT USE!!! We paid everything in advance. The driver told us he would be there at 11:40 am. Then, he didn’t show up so we called. The company said that he would be there at 1 pm. After waiting for another 15 minutes, they told us that he wouldn’t come. We took a taxi for replacement and the taxi driver said THAT ITS A SCAM AND TO NOT PAY FOR THIS COMPANY.”

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Posted 1 year ago

“Had transfer problems on both arrivals and departures. On arrival they were a no show. Rang customer service, but it was all in Spanish so struggled to understand what happened. They sent a public taxi to pick us up. On departure they picked up the wrong people so left us stranded at reception. Ended up in local taxi again and delayed for our flight home. A lot of panic.”

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Posted 1 year ago

“Arrived in Faro Airport on time, NO DRIVER for transfer to vilamoura, 45 minutes wait for transfer, after phone calls a driver did arrive not the booked driver, surely a booking can't just dissappear,”

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Posted 1 year ago

“I arrived at Izmir airport but there were no drivers waiting. I checked everywhere and then told by the customer service team that I should have waited at the arrivals lounge. After waiting more and calling the customer service again I found out there were no drivers arranged due to an administrative error. Don’t bother. It’s a scam.”

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Posted 1 year ago

“Espetacular, A marcação fácil de fazer. O nosso avião chegou 1 hora atrasado e estavam à nossa espera. levaram-nos à porta do hotel (não sei se fazem isto em todos os hotéis ou se tivemos sorte). No dia do regresso enviaram a mensagem a marcar a hora e o local de encontro. À hora marcada estavam à nossa espera. Aconselho totalmente. Serviço excelente.”

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Posted 1 year ago

“Everything runs like clockwork, good use of technology to keep you informed and when we realised we had booked the incorrect return date just a day before we needed it they managed to change our booking with no additional fees. Will definitely use again.”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews