Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,769 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service on the way back. Told a pack of lies and have ended up well out of pocket even if their promised refund arrives. The offer of a 10% discount on the next booking just adds insult to injury. See their reply below Dear Scott Arnott Arnott, Further to our conversation regarding your Suntransfers.com booking, I have spoken with our local office and wanted to confirm the situation. Unfortunately the problems you encountered were caused by an administration error resulting in the incredibly poor experience you encountered today and we are truly sorry for this. We pride ourselves on the quality of our service and on this occasion it is clear that it fell well short of our expectations. We have immediately refunded the cost of the affected transfer to the card or Paypal account used to make this booking, which your bank or card processor may take up to 10 days to process. Please note that the refund will be processed under the name of St.Services Iberia or Suntransfers.com. As a gesture I would also like to offer you a 10% discount against a new booking made with us, valid for 12 months from today. I hope you have the confidence to take up this offer and we have an opportunity to demonstrate our normal excellent service standards. To apply the discount/credit note, please start a new booking and call our Customer Service team before completing the payment online. Please call and quote the booking reference”

Helpful Report

Posted 2 years ago

“Easy to book, every promise met, great friendly drivers, modern clean coaches. Will defo be using again and again”

Helpful Report

Posted 2 years ago

“I booked transfer to the airport in Sardinia, was trying to change pick up time for 30 min earlier, was very difficult to get an answer. Finely I got email confirmation that time was changed, however the driver never showed up, nor called or send text… I had to book urgently another taxi and pay much more for last minute booking. Absolutely not possible to get someone on the phone. Not reliable company at all. Bad expirience, will not book with them anymore. Hope I will get my money back.”

Helpful Report

Posted 2 years ago

“Arrived at kefelonia airport,collected luggage went outside to find are transfer and no taxi. Rang sun transfer and was informed the taxi had been cancelled and the money put back on the card. Arranged are own taxi, cost €25 for 3 km Checked email and was informed while we were on the plane that they had indeed cancelled the booking”

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Posted 2 years ago

“On arrival, it took a long time to get our luggage, so I went and found the driver who was polite and said that it was o.k. It was a bit of a walk to the transport, but I suppose it was in the free parking bit. Coming home, the driver was a bit early which was fine as we were ready and waiting. No problems getting to airport and dropped at the entrance. I have already booked to use Suntransfers again when going to Las Palmas in November, so hope the service is as good then!”

Helpful Report

Posted 2 years ago

“SUNTR_LE9429. We arrived at Fuerteventura airport on 10 Aug. Walked to the office. I was to write my name on the booking confirmation that I handed over and pointed out that it was on the paperwork. Went to the taxi bay and met the driver. Transfer to Corralejo was fine. Fast forward to 24 Aug and the transfer back to the airport. A disaster. Taxi did not arrive at our accommodation at the time it was booked. Rang the number to be told that they would check and call me back. Waited and waited. Transfer eventually turns up and the driver tried to make some sort of excuse he then decided that he did not speak English. I phoned the number again and spoke to a different member of staff to tell them that the vehicle had eventually turned up. I was told that I would get a refund back to the card that I had paid with. I explained that I had closed that bank account and no longer had that card. Told to reply to the email that they would send me. I replied once we got to the airport. Received their usual reply stating they would investigate and get back in 20 working days. This his is not the first time that there have been issues with Suntransfers. I will never use them again.”

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Posted 2 years ago

“Excellent service!! Drivers Mr Said and Mr Mahfoud were very helpful from Agadir”

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Posted 2 years ago

“Used suntransfers for first time this month. Booked their semi private shuttle bus for the 45 mins transport from airport to destination and a return for 11 days later. On arrival to milas-bodrum Airport, I had to ask staff where to locate bus zones as there was nobody waiting for us even though we were told there would be at arrivals. Found them easily enough seeing as its a small airport. The transfer was 1 hour 10 mins not 45 mins,, that was no problem. On return, it took 2 hours and 15 mins! For a 45 mins transport!! There is a max. 4 pick ups for semi private but he picked up at 5 locations and went on a detour resulting in over 2 and half times it should have taken. No English spoken so can't communicate with driver. Will never use sun transfers again for this reason”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY. IT IS A REAL SCAMMERS. I didn´t get the transfer and never got the money refund. Also a customer service do not reply and don´t give you any assistance. Miguel Pamplona Customer Service Representative promised to reply, but never did back to me, even i wrote him many e-mails! I stayed at night with 2 small kids at the airport, because this scammers didn´t organize the transfer and told me to wait more then 4 hours!!!! for the transfer . So in the end I took a taxi and paid a fortune to get to the hotel with two small kids. I was hopping to get a refund and compensation for the taxi from suntransfers, but they never replied to me. So if you don´t want to stay at night without transfer and your money, avoid this company. As they assistant told me at the airport- it is the most untrastable company at the airport!!! Also assistant at the airport was very very rude. I travel a lot but never have expirienced this kind of customer service. Upgrdet: got an answer from customer service that a shuttle express service by mini bus can be changed to a big bus without notice and money return.”

Helpful Report

Posted 2 years ago

“Terrible! Angry driver, bad car and driving like he has stolen the car. Payed for children seats, but No seats in the car and No refund. The driver didn't know the direction to the hotel, and when I tried to tell him where to drive he got very Angry and stoppe by the roadside for ten mintes to find out instead of listening. Stay away from this Company!”

Helpful Report

Posted 2 years ago

“Flight delay tried to call emergency number no answer ….live chat non existent… finally next day response to my email …explained situation form letter back said they would consider my case get back to me in 45 days. An absurdly poor service will never… ever use again”

Helpful Report

Posted 2 years ago

“Terrible customer service. Our flight was cancelled and we were rebooked on one landing a few hours earlier. It took 3 calls for them to change the transfer to the new time and then they did not inform us that we’d have to pay for the new transfer as it’s a different booking. These bookings are not attached to the airline so asking for 100% of the payment for a few hour time change for the same trip is insane.”

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Posted 2 years ago

“Good company they have everything under control”

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Posted 2 years ago

“After booking a pick up from palma airport and a return paying 130€ on arriving at the airport there was no driver to meet us we waited 30mins before getting alternative transport which was only 45€ we tried to phone but we couldn't get through. On arriving at our hotel I managed to get hold of a live chat explaining what had happened giving all details and they said would contact us after finding the driver and seeing what went wrong. We are a week later and still not heard a thing!! Don't waste your money!! They firstly over charged and then didn't turn up so we are out of pocket and the stress it caused! Very unreliable and unable to get hold of customer service.”

Helpful Report

Posted 2 years ago

“The taxi sent had a boot too small to handle our four standard suitcases. When it arrived it also had a flat tyre and the driver was unable to speak any English. Following a lengthy phone call with Suntransfers we were left stranded at the airport with our child who had complex health needs as the taxi driver sped off. Still no apology from Suntransfers, we are bitterly disappointed as a long standing Suntranfers customer at the treatment we received, needless to say we'll go elsewhere in future.”

Helpful Report

Posted 2 years ago

“Brilliant both collection from Faro Airport and collection 10 days later nice big minibus for our party of 9 5 *****,would most definitely use again”

Helpful Report

Posted 2 years ago

“A great service. We used them for a transfer from Dalaman to Marmaris. I would use them again.”

Helpful Report

Posted 2 years ago

“It is a scam , do not use it for Barcelona , pls dirty cars and car size is not guaranteed”

Helpful Report

Posted 2 years ago

“Terrible service from this company! Waited at said time for car from hotel in Porto to airport……No one turned up and when we rang the customer helpline they said they could not locate the driver and there were no other cars available!! Thank god for UBER!! The lady from Suntransfers said I’ll send you an email which you should respond to to make a claim for a refund which I duly did…….One month later, despite chasing I have had no further response and no refund! Will never use again…….”

Helpful Report

Posted 2 years ago

“Booking ref ML5366 06:10 am My return transfer to faro Airport did not arrive so I contacted the out of hours contact number for help and to report the absence of the driver this after 20 minutes after the arranged time to be told it wasn't coming and I was to find alternative transport back to the airport I was to be refunded the portion of the trip and to just get on with it ,I could not phone a taxi just wouldn't connect the town was a mile down hill. At this point a I and my family were panicking as the deadline for my flight was looming so I got back on to the phone to the out of hours number but unfortunately they were not interested at all didn't want to know we were on our own so we had to run with case's down to the town and hope we could get a taxi after a further half an hour we did and just made it in time to the airport, is this really acceptable behaviour from a company like this shocking!!!!!!!! The to say we would give you 10% of our next booking I find insulting and offensive like we are ever going to use you after that !!!!”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,769 reviews