Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant both collection from Faro Airport and collection 10 days later nice big minibus for our party of 9 5 *****,would most definitely use again”

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Posted 2 years ago

“A great service. We used them for a transfer from Dalaman to Marmaris. I would use them again.”

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Posted 2 years ago

“It is a scam , do not use it for Barcelona , pls dirty cars and car size is not guaranteed”

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Posted 2 years ago

“Terrible service from this company! Waited at said time for car from hotel in Porto to airport……No one turned up and when we rang the customer helpline they said they could not locate the driver and there were no other cars available!! Thank god for UBER!! The lady from Suntransfers said I’ll send you an email which you should respond to to make a claim for a refund which I duly did…….One month later, despite chasing I have had no further response and no refund! Will never use again…….”

Helpful Report

Posted 2 years ago

“Booking ref ML5366 06:10 am My return transfer to faro Airport did not arrive so I contacted the out of hours contact number for help and to report the absence of the driver this after 20 minutes after the arranged time to be told it wasn't coming and I was to find alternative transport back to the airport I was to be refunded the portion of the trip and to just get on with it ,I could not phone a taxi just wouldn't connect the town was a mile down hill. At this point a I and my family were panicking as the deadline for my flight was looming so I got back on to the phone to the out of hours number but unfortunately they were not interested at all didn't want to know we were on our own so we had to run with case's down to the town and hope we could get a taxi after a further half an hour we did and just made it in time to the airport, is this really acceptable behaviour from a company like this shocking!!!!!!!! The to say we would give you 10% of our next booking I find insulting and offensive like we are ever going to use you after that !!!!”

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Posted 2 years ago

“Superb service, spot on time! Very trustworthy. Recommended!”

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Posted 2 years ago

“Istanbul. Airport - Hotel - Airport. 5 travellers. Excellent service. No complaints. Thank you.”

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Posted 2 years ago

“If I could give 0 stars I would. Had the most stressful experience with suntransfers at faro airport. Had shuttle transfer booked, had a long wait on arrival to faro airport, which can be expected but communication was very poor and we were left waiting to the side with no idea what was happening. On return journey you are meant to receive pickup time 24hours before. I had to ring to find out pickup time as had received no notification, very hard to get through via phone and live chat. Got pickup time eventually by email and which meant we would arrive to the airport with roughly 1 hour and 15 mins to check in bag and get through security (airport recommends being there 2.5 hours before flight) Rang all the numbers, eventually getting through to someone who very rudely said there was nothing they would do, to book a taxi if I wasn’t happy and in the end hung up on me.”

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Posted 2 years ago

“AVOID THIS COMPANY. IT IS A REAL SCAMMERS. I didn´t get the transfer and never got the refund. Also a customer service do not reply and don´t give you aby assistance. I stayed at night with 2 kids at the airport, because this scammers didn´t organize transfer. So in the end i Took a taxi and pay a fortune to get to the hotel. I was hopping to get a refunt and compensation from suntransfers, but they never reply. So if you don´t want to stay at night without transfer and your money, avoid this company. As they assistant told me at the airport- it is the most untrastable company at the airport!!!”

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Posted 2 years ago

“I used this company once and never again. We arrived at the airport and waited for the driver. He didn’t show up. I called the customer support twice although in roaming which caused me extra charge. They told me some woman will wait for us. The woman had no sign or what so ever with her, just standing with her back towards the street. I found her by asking other women around if they were waiting for me. She was unapologetic and cold. After some time, a driver came who probably was asked to take place of the designated driver. I canceled my return trip with this company, because didn’t want to risk and lose the flight. Will never use them again”

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Posted 2 years ago

“The pick up from Ljubljana airport was fine. My name was clearly displayed by the driver in arrivals. The car was very nice and clean and the journey was easy. Our return was hell. I scheduled our pick up for 6:35pm and we were waiting outside the hotel at 6:25pm. 6:35pm comes and passes. It gets to 6:45pm and no car has arrived. We try calling the numbers on the paper work; none of them work. I tried to find a help section on their website. Absolutely useless. My partner some how manages to find a chat option and the advisor says they will investigate what's happened; "one moment please". 5/10 mins later, still nothing, no reply. By this point it's gone 7pm and we need to check in for our flight at 7:20pm and the airport is a good 30-40 mins away in good traffic. We ask our hotel to arrange a taxi for us because we can't wait any longer. The person on the chat says the driver is waiting for us, but there is absolutely no sign at the hotel. They then give another excuse and ask if we still want a transfer. We tell them we're already very late and have had to get in a taxi. Half way to the airport our taxi driver gets a call from our hotel saying the Suntransfer driver has arrived. Absolutely shocking! I'm pregnant and have travel anxiety; when I book a transfer for 6:35pm, that is the time I expect the car to arrive. Not an hour later! I got an email from Suntransfers saying "the issue was caused by an administrative error resulting in incredibly poor experience and we are truly sorry." I was refunded the return transfer cost. We will not be using Suransfers again.”

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Posted 2 years ago

“Es una estafa!!! He realizado una reserva para mi madre de 78 años en silla de ruedas desde el aeropuerto de Barcelona al hotel y no sólo la mantuvieron esperando más de 1 hora, sino que nunca apareció el chofer. Dos meses después no me devuelven el dinero, ni si quiera me responden los correos. Es una vergüenza que una empresa nos time de este modo.”

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Posted 2 years ago

“Taxi did not come at all”

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Posted 2 years ago

“Very reliable driver was there on time on arrival and departure polite and helpful drivers. Good pricr”

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Posted 2 years ago

“No-one showed up at the airport. We waited for a while but no-one showed up and could not phone as I did not have local mobile service provider yet. Got the bus to the hotel. I might chose a provider with more of a presence at the airport next time and not rely on being called by the customer.”

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Posted 2 years ago

“Booking SUNTR_MI5029. We had a late flight into Ibiza and driver was clearly agitated when we arrived. He was also waiting for another named passenger who didn’t turn up for their transfer. There was only one driver there so left us confused as to whether we were both going to share a transfer despite paying for a private transfer. More disappointingly, the driver dropped us off at a nearby bus stop and not our accommodation saying that was as close as he could go. Luckily we knew where we were going but if that had been our first time, in the dark, I’m not sure we would have found the hotel. Asking him where to be picked up for return he said the bus stop. This was not in fact the case, as we rang the company to check and they confirmed collection would be at the hotel as expected. Tried to email at beginning of holiday but still waiting the reply( we returned home yesterday!)Time wise, they were spot on but left feeling anxious for collection. Overall an adequate service but as on holiday in foreign country you don’t expect to have any anxiety or worry over travel-after all that’s what you’re paying for isn’t it?”

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Posted 2 years ago

“Awful customer service. Our flight and bags were delayed, and the driver didn't even call and left despite us pre paying for the taxi. It clearly states on the website that drivers will wait no matter what. We then cancelled our return taxi a week later, and didn't get a refund (despite being well outside of the 2 day collection date) Now, 3 weeks later, still nothing despite my chasing and they say another 3 weeks. Meanwhile we are out of pocket. From the website - Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer - UNTRUE For a company that states 'they are always here to help', I would say the opposite. AVOID”

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Posted 2 years ago

“réservation LY6438 du 25 May Attention grosse ARNAQUE. Personne n'est venu nous chercher à l'aéroport de l'ile Maurice et personne ne connaissait cette entreprise. Malgré plusieurs tentatives pour contacter le service Co (ce qui nous a couté 2 bras de hors forfait téléphonique ) notre dossier est resté en suspend. A ce jour toujours aucun remboursement en vue et le service commercial est sourd à nos messages .... Nous avons du prendre un autre moyen de transport dans l'urgence qui nous a couté une fortune.”

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Posted 2 years ago

“Fahrer war ganz freundlich, hilfsbereit, Auto ganz sauber, wir sind sehr zufrieden. Ich kann nur eine große Danke sagen für alles.”

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Posted 2 years ago

“Sometimes it works, and sometimes it doesn't. Was promised a response when I complained about the quality of one leg of a trip - never received any feedback. They're OK - but don't believe 100% they'll be there.”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews