Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used this company once and never again. We arrived at the airport and waited for the driver. He didn’t show up. I called the customer support twice although in roaming which caused me extra charge. They told me some woman will wait for us. The woman had no sign or what so ever with her, just standing with her back towards the street. I found her by asking other women around if they were waiting for me. She was unapologetic and cold. After some time, a driver came who probably was asked to take place of the designated driver. I canceled my return trip with this company, because didn’t want to risk and lose the flight. Will never use them again”

Helpful Report

Posted 2 years ago

“The pick up from Ljubljana airport was fine. My name was clearly displayed by the driver in arrivals. The car was very nice and clean and the journey was easy. Our return was hell. I scheduled our pick up for 6:35pm and we were waiting outside the hotel at 6:25pm. 6:35pm comes and passes. It gets to 6:45pm and no car has arrived. We try calling the numbers on the paper work; none of them work. I tried to find a help section on their website. Absolutely useless. My partner some how manages to find a chat option and the advisor says they will investigate what's happened; "one moment please". 5/10 mins later, still nothing, no reply. By this point it's gone 7pm and we need to check in for our flight at 7:20pm and the airport is a good 30-40 mins away in good traffic. We ask our hotel to arrange a taxi for us because we can't wait any longer. The person on the chat says the driver is waiting for us, but there is absolutely no sign at the hotel. They then give another excuse and ask if we still want a transfer. We tell them we're already very late and have had to get in a taxi. Half way to the airport our taxi driver gets a call from our hotel saying the Suntransfer driver has arrived. Absolutely shocking! I'm pregnant and have travel anxiety; when I book a transfer for 6:35pm, that is the time I expect the car to arrive. Not an hour later! I got an email from Suntransfers saying "the issue was caused by an administrative error resulting in incredibly poor experience and we are truly sorry." I was refunded the return transfer cost. We will not be using Suransfers again.”

Helpful Report

Posted 2 years ago

“Es una estafa!!! He realizado una reserva para mi madre de 78 años en silla de ruedas desde el aeropuerto de Barcelona al hotel y no sólo la mantuvieron esperando más de 1 hora, sino que nunca apareció el chofer. Dos meses después no me devuelven el dinero, ni si quiera me responden los correos. Es una vergüenza que una empresa nos time de este modo.”

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Posted 2 years ago

“Taxi did not come at all”

Helpful Report

Posted 2 years ago

“Very reliable driver was there on time on arrival and departure polite and helpful drivers. Good pricr”

Helpful Report

Posted 2 years ago

“No-one showed up at the airport. We waited for a while but no-one showed up and could not phone as I did not have local mobile service provider yet. Got the bus to the hotel. I might chose a provider with more of a presence at the airport next time and not rely on being called by the customer.”

Helpful Report

Posted 2 years ago

“Booking SUNTR_MI5029. We had a late flight into Ibiza and driver was clearly agitated when we arrived. He was also waiting for another named passenger who didn’t turn up for their transfer. There was only one driver there so left us confused as to whether we were both going to share a transfer despite paying for a private transfer. More disappointingly, the driver dropped us off at a nearby bus stop and not our accommodation saying that was as close as he could go. Luckily we knew where we were going but if that had been our first time, in the dark, I’m not sure we would have found the hotel. Asking him where to be picked up for return he said the bus stop. This was not in fact the case, as we rang the company to check and they confirmed collection would be at the hotel as expected. Tried to email at beginning of holiday but still waiting the reply( we returned home yesterday!)Time wise, they were spot on but left feeling anxious for collection. Overall an adequate service but as on holiday in foreign country you don’t expect to have any anxiety or worry over travel-after all that’s what you’re paying for isn’t it?”

Helpful Report

Posted 2 years ago

“Awful customer service. Our flight and bags were delayed, and the driver didn't even call and left despite us pre paying for the taxi. It clearly states on the website that drivers will wait no matter what. We then cancelled our return taxi a week later, and didn't get a refund (despite being well outside of the 2 day collection date) Now, 3 weeks later, still nothing despite my chasing and they say another 3 weeks. Meanwhile we are out of pocket. From the website - Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer - UNTRUE For a company that states 'they are always here to help', I would say the opposite. AVOID”

Helpful Report

Posted 2 years ago

“réservation LY6438 du 25 May Attention grosse ARNAQUE. Personne n'est venu nous chercher à l'aéroport de l'ile Maurice et personne ne connaissait cette entreprise. Malgré plusieurs tentatives pour contacter le service Co (ce qui nous a couté 2 bras de hors forfait téléphonique ) notre dossier est resté en suspend. A ce jour toujours aucun remboursement en vue et le service commercial est sourd à nos messages .... Nous avons du prendre un autre moyen de transport dans l'urgence qui nous a couté une fortune.”

Helpful Report

Posted 2 years ago

“Fahrer war ganz freundlich, hilfsbereit, Auto ganz sauber, wir sind sehr zufrieden. Ich kann nur eine große Danke sagen für alles.”

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Posted 2 years ago

“Sometimes it works, and sometimes it doesn't. Was promised a response when I complained about the quality of one leg of a trip - never received any feedback. They're OK - but don't believe 100% they'll be there.”

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Posted 2 years ago

“Very bad service. I would not suggest booking through suntransfers. The company books a taxi (or not). I expected additional service when my flight was delayed, but instead suntransfers hides behind a 'call us' policy when the drivers is not showing up which made me paying for an extra taxi (which was cheaper as well). When addressing, there is no compassion or services at all. Would not recommend for a next trip.”

Helpful Report

Posted 2 years ago

“Unreliable Transfer Company We used Sun Transfers in Jul 22 in Rome. I have lodged a complaint with the company twice now and received no response even though I was told we would. Issues encountered 1. Sun Transfers cancelled our booked transfer just as we were travelling to the airport, via an email and a call up. We were travelling Friday with taxi booked for Sunday morn from Rome to Cruise Port, no offer to find alternative for us, this left me searching for transfers whilst travelling. Reason provided broken taxi! 2. After arriving in Rome, we waited an hour and 15 mins for our taxi from airport to Rome centre to turn up. At this point I rang the not so helpful helpline as per instructions, only to be rudely shouted at by customer services about reading the instructions, i kept advising I was reading the instructions having had a copy in front of me, she continued to rant at me, even shouting! I could not get a word in, eventually I managed to stop the lady by abruptly shouting hello continually at her, eventually she checked our customer docs and advised we hadn’t been sent a second email where the instructions were changed. We were then told to standby, a call returned 15 mins later and no taxi, the taxi had broken down again! Huge apologies and told to log complaint when back in UK. 3. I advised customer services I would not use them again and was very disappointed about both let downs. 4. I had a 3rd transfer booked and attempted to cancel, expecting to be refunded given the experience over one weekend! I have emailed this, I was told to log a claim and a response is received in 30 days, no response 3 emails later. 5. Beware, i have been refunded for two of our trips but took an FX hit of £25 for both trips as invoiced in Euros. I have always used this company and albeit they were always late and never there holding the sign with your name on it as they advise, but to not turn up and then to be shouted at by customer services on what should be a happy occasion commencing your holiday, it was completely out of order and your agent should be re-trained on customer service handling. I don’t usually write many reviews however I didn’t want other holiday makers going through the same drama as we did! We have since used booking.com with no drama!”

Helpful Report

Posted 2 years ago

“Worst service ever. Was made to wait in the sun at 40 degrees with 2 little kids for 1 hour delay without notice. Call center unable to help and simply hanging up”

Helpful Report

Posted 2 years ago

“I booked a transfer from my apartment to airport, I paid extra to receive a text for pick up time, never was sent, had to contact them directly the day before then again the day of departure to try to get a pick up time. The customer service team was very helpful and eventually got me a pick up time but it stressed me out not knowing what time they would come”

Helpful Report

Posted 2 years ago

“Great service and competitive cost compared to package deals. Easy to book, friendly staff and actual delivery on the day was professional, courteous and timely.”

Helpful Report

Posted 2 years ago

“Der gebuchte Fahrer von Suntransfers.com war bei der Ankunft am Flughafen Lamerzia Terme nicht anwesend. Auch die gewählte Notfall-Nummer war nicht erreichbar. So mussten wir zu später Stunde selbst einen Transfer organisieren, was auf diesem kleinen Flughafen nicht einfach war für 4 Personen mit Gepäck. Mit einem Mail wurde uns eine Antwort innert 20 Tagen versprochen. Da warten wir noch heute. Entsprechende Reklmationen meinerseits bleiben ebenfalls ohne antwort. Auch die Rückerstattung ist bis heute ausstehend.!!! Nie mehr wieder eine buchung mit Suntransfers!!! Albert G. (Switzerland)”

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Posted 2 years ago

“I had booked a transfer from Bordeaux Airport on the 5th Aug for 2 adults and 2children. My transfer never showed. I rang the emergency number . I was told to get another taxi. very poor service. would not recommend. I have still not recieved a refund.”

Helpful Report

Posted 2 years ago

“This service was awful! We booked at transfer from Malaga airport, arriving at 1 am. We gave all the flights details . Our flight was 15 minutes late to arrive , we collected out luggage came through arrivals expecting to see our taxi! But no one with our name on a notice board was there. We phoned a number which was on the email conformation. We phoned them the operator said they would contact the taxi and he would ring straight back, 15 Minutes later no one called back. So we phoned again, this is now 2am, the operator put us on hold , they returned over 5 minutes later to say the taxi was here but didn’t wait, we said came they send another taxi , they said they couldn’t and we would get an email stating we would get a refund and hung up! We were stranded at the airport!! We still haven’t received a refund and this incident was 22nd July 22. I would never use this service again and I would advise others not to use them ! Shocking service!!!!!!”

Helpful Report

Posted 2 years ago

“Start of our holidays was super we meet a very positive happy lady who collected us from Girona airport and transferred us to our destination. All positive great start to our family holiday of a group of 10. 4 adults and 6 kids. But on our collection this was the worst nightmare any family can think of. Standing waiting with a couple of 4 and 5 year old at our hotel at 4am in the morning. We gave the company 15 min grace and than with the help of the receptionist got through to the company we waited another 20 mins but we never got a call back so we rang again. Our resulting answer was no one was going to collect us and ring taxi and they will pay the bill once we got receipts in Reading the email they will investigate and get back to us which can take upto 20 days which is a joke as they know we never got collected and the company are at fault. Ringing other taxis to bring us at 4.50 at a distance of 40 mins, when our flight is at 6.45am we'll let's say it not the best. Kids distraught in case we missed our flight. Luckily we just had enough to cover 3 taxis. Such a bad experience as we paid all up in front. Won't be using this company again and I'd advise people to pay half fare only. We are now out of pocket of upto 180euro before we got home.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,764 reviews