Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service. I would not suggest booking through suntransfers. The company books a taxi (or not). I expected additional service when my flight was delayed, but instead suntransfers hides behind a 'call us' policy when the drivers is not showing up which made me paying for an extra taxi (which was cheaper as well). When addressing, there is no compassion or services at all. Would not recommend for a next trip.”

Helpful Report

Posted 2 years ago

“Unreliable Transfer Company We used Sun Transfers in Jul 22 in Rome. I have lodged a complaint with the company twice now and received no response even though I was told we would. Issues encountered 1. Sun Transfers cancelled our booked transfer just as we were travelling to the airport, via an email and a call up. We were travelling Friday with taxi booked for Sunday morn from Rome to Cruise Port, no offer to find alternative for us, this left me searching for transfers whilst travelling. Reason provided broken taxi! 2. After arriving in Rome, we waited an hour and 15 mins for our taxi from airport to Rome centre to turn up. At this point I rang the not so helpful helpline as per instructions, only to be rudely shouted at by customer services about reading the instructions, i kept advising I was reading the instructions having had a copy in front of me, she continued to rant at me, even shouting! I could not get a word in, eventually I managed to stop the lady by abruptly shouting hello continually at her, eventually she checked our customer docs and advised we hadn’t been sent a second email where the instructions were changed. We were then told to standby, a call returned 15 mins later and no taxi, the taxi had broken down again! Huge apologies and told to log complaint when back in UK. 3. I advised customer services I would not use them again and was very disappointed about both let downs. 4. I had a 3rd transfer booked and attempted to cancel, expecting to be refunded given the experience over one weekend! I have emailed this, I was told to log a claim and a response is received in 30 days, no response 3 emails later. 5. Beware, i have been refunded for two of our trips but took an FX hit of £25 for both trips as invoiced in Euros. I have always used this company and albeit they were always late and never there holding the sign with your name on it as they advise, but to not turn up and then to be shouted at by customer services on what should be a happy occasion commencing your holiday, it was completely out of order and your agent should be re-trained on customer service handling. I don’t usually write many reviews however I didn’t want other holiday makers going through the same drama as we did! We have since used booking.com with no drama!”

Helpful Report

Posted 2 years ago

“Worst service ever. Was made to wait in the sun at 40 degrees with 2 little kids for 1 hour delay without notice. Call center unable to help and simply hanging up”

Helpful Report

Posted 2 years ago

“I booked a transfer from my apartment to airport, I paid extra to receive a text for pick up time, never was sent, had to contact them directly the day before then again the day of departure to try to get a pick up time. The customer service team was very helpful and eventually got me a pick up time but it stressed me out not knowing what time they would come”

Helpful Report

Posted 2 years ago

“Great service and competitive cost compared to package deals. Easy to book, friendly staff and actual delivery on the day was professional, courteous and timely.”

Helpful Report

Posted 2 years ago

“Der gebuchte Fahrer von Suntransfers.com war bei der Ankunft am Flughafen Lamerzia Terme nicht anwesend. Auch die gewählte Notfall-Nummer war nicht erreichbar. So mussten wir zu später Stunde selbst einen Transfer organisieren, was auf diesem kleinen Flughafen nicht einfach war für 4 Personen mit Gepäck. Mit einem Mail wurde uns eine Antwort innert 20 Tagen versprochen. Da warten wir noch heute. Entsprechende Reklmationen meinerseits bleiben ebenfalls ohne antwort. Auch die Rückerstattung ist bis heute ausstehend.!!! Nie mehr wieder eine buchung mit Suntransfers!!! Albert G. (Switzerland)”

Helpful Report

Posted 2 years ago

“I had booked a transfer from Bordeaux Airport on the 5th Aug for 2 adults and 2children. My transfer never showed. I rang the emergency number . I was told to get another taxi. very poor service. would not recommend. I have still not recieved a refund.”

Helpful Report

Posted 2 years ago

“This service was awful! We booked at transfer from Malaga airport, arriving at 1 am. We gave all the flights details . Our flight was 15 minutes late to arrive , we collected out luggage came through arrivals expecting to see our taxi! But no one with our name on a notice board was there. We phoned a number which was on the email conformation. We phoned them the operator said they would contact the taxi and he would ring straight back, 15 Minutes later no one called back. So we phoned again, this is now 2am, the operator put us on hold , they returned over 5 minutes later to say the taxi was here but didn’t wait, we said came they send another taxi , they said they couldn’t and we would get an email stating we would get a refund and hung up! We were stranded at the airport!! We still haven’t received a refund and this incident was 22nd July 22. I would never use this service again and I would advise others not to use them ! Shocking service!!!!!!”

Helpful Report

Posted 2 years ago

“Start of our holidays was super we meet a very positive happy lady who collected us from Girona airport and transferred us to our destination. All positive great start to our family holiday of a group of 10. 4 adults and 6 kids. But on our collection this was the worst nightmare any family can think of. Standing waiting with a couple of 4 and 5 year old at our hotel at 4am in the morning. We gave the company 15 min grace and than with the help of the receptionist got through to the company we waited another 20 mins but we never got a call back so we rang again. Our resulting answer was no one was going to collect us and ring taxi and they will pay the bill once we got receipts in Reading the email they will investigate and get back to us which can take upto 20 days which is a joke as they know we never got collected and the company are at fault. Ringing other taxis to bring us at 4.50 at a distance of 40 mins, when our flight is at 6.45am we'll let's say it not the best. Kids distraught in case we missed our flight. Luckily we just had enough to cover 3 taxis. Such a bad experience as we paid all up in front. Won't be using this company again and I'd advise people to pay half fare only. We are now out of pocket of upto 180euro before we got home.”

Helpful Report

Posted 2 years ago

“Suntransfers was not in the arrivals when we landed and they said they would try to pick-up our party of 6 but it would be difficult with such a large party. We were refused a refund.”

Helpful Report

Posted 2 years ago

“Booked a transfer from Naples airport to Praiano with an english speaking driver. Our drive there was great, our driver even stopped to let us take pictures at scenic points and took some photos of the two of us. On the way back our driver did not speak english, we had to turn on the data on our phones to use google translate, the AC in the car also did not work.”

Helpful Report

Posted 2 years ago

“Je ne recommande absolument pas cette compagnie, on a réservé deux semaines avant notre arrivée et le jour j arrive, et personne n'est là ! Cetait tard la nuit avec un enfant bas âge ! On a du prendre le risque de partir avec un clandestin et payer 100 euros de plus et encore perdre de la route. On a vecu une experience très désagréable ! Cet act inadmissible et irresponsable de la part de cette sois disons société pourrait engendrer des conséquences graves ! Et cerise sur le gâteau quand jai remonté ma réclamation la réponse cetait quelle sera traité dans 30 jours. Honnêtement, ca sent l'arnaque ! Bref je ne vous recommande pas!”

Helpful Report

Posted 2 years ago

“Excellent service no hassle at all bus clean, drivers courteous , will be using again and would highly recommend.”

Helpful Report

Posted 2 years ago

“PESSIMI!!! zero stelle è quello che meritano! Prenotazione andata da Orly e ritorno per Orly.Cancellata la prenotazione dell'andata pochi giorni prima, confermato il ritorno, annullata prenotazione del ritorno il giorno o prima della partenza per poi riconfermare il ritorno pochi minuti dopo. Mi inviano il messaggio di conferma con voucher allegato il giorno prima della partenza da Parigi e la mattina della partenza non si presenta nessuno. Ci hanno lasciati a piedi con due bambini e le valigie con il rischio di perdere il volo!! Prima cosa al mio arrivo sarà fargli causa! Ho sbagliato a non prenotare anche il rientro con l'azienda dell'andata molto più affidabile!! Pessimi e dire poco”

Helpful Report

Posted 2 years ago

“Driver did not turn up at agreed collection point confirmed by the original driver from the airport!”

Helpful Report

Posted 2 years ago

“1 hour late for outbound taxi journey and didn’t turn up at all for the return journey to the airport. Do not use!”

Helpful Report

Posted 2 years ago

“Easy to book, always on time. Vehicles in good order and drivers helpful.”

Helpful Report

Posted 2 years ago

“Excellent service, always very reliable. Drivers are all very friendly and make you feel very welcome. I have used suntransfers a number of times and always had an exceptional experience.”

Helpful Report

Posted 2 years ago

“A FUIR ! Sans réponse à mes réclamation depuis plus d'un mois, sun transfert à annulé deux fois mes prise en charge et ne veux pas me rembourser le taxi que j'ai dû prendre ni le trajet qu'ils ont annulés à la dernière minute à chaque fois. Ce n'est pas la première fois que j'ai une mauvaise expérience avec eux. Je le déconseille.”

Helpful Report

Posted 2 years ago

“My family used Suntransfers on 14 July from Mexico City airport to our hotel in Mexico City and return on 17 Aug. we found them to be reliable, professional and on-time. Their vans were clean and in very good condition. I highly recommend Suntransfers.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews