Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

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“Booked return transfers from Verona airport to accommodation in Lake Garda. Both drivers were punctual courteous and cars were comfortable. Highly recommended”

Helpful Report

Posted 1 year ago

“We purchased a transfer for 2 people from the Barcelona Airport to our hotel. Paid for the transfer using a Citibank Master Card. Have verified payment was made in writing by our credit card company. Suntransfers says they have not received payment and has not provided our verification. After 4 conversations over 4 weeks thru chat with Suntransfers and sending written verification from our bank that payment was made, they still deny that payment was made. We have asked our CC company to retract the payment made and we will obtain travel assistance from another provider.”

Helpful Report

Posted 1 year ago

“Una porquería de empresa. Nos dejaron tirados , previo pago no reembolsable con tarjeta de crédito, en el aeropuerto de Miami. Había mucha cola en migraciones y no nos esperaron . " Tomen un taxi. No esperamos más " . No estuvieron ni una hora !! Unos sinvergüenzas!”

Helpful Report

Posted 1 year ago

“We booked this taxi service through our holiday company for our stay in Argeles, France. Our plane was delayed by just over an hour. When we finally landed at Perpignan Airport, cleared customs and got our suitcases we went into the arrivals hall and there waiting was our driver with a very clear board showing our name. He was very polite and extremely helpful, he wouldn't let me or my husband wheel our suitcases or carry our cabin bags, he took them and loaded into boot of the taxi. A week later we were collected by this same company who picked us up on time. Once again driver was polite, helpful and very courteous. Could not fault this company at all. We were very happy with both service from and to the airport.”

Helpful Report

Posted 1 year ago

“Do not use this company in the Algarve area. We had the most distressing time with them: we'd paid, checked the night before, but no sign of the transfer to take us to the airport in the morning. 20 minutes late, we called the rep on the phone said she'd call us straight back - but didn't. Another 20 minutes later, we were still holding on the phone for 10 minutes to get through, and when we did were told, eventually, 'get our own taxi'. The rep on the phone then outright lied to us, saying their service had been there on time, a lie they have since retracted. They've offered no compensation, nor any reason for their appalling service. We did make our flight - with literally minutes to spare thanks to a local cab firm who dropped everything to help us.”

Helpful Report

Posted 1 year ago

“Paphos airport experience not good, told to locate Amber Voyage desk outside terminal. But it's not there it is a small desk inside. Driver eventually arrived 25 minutes later, we would have been quicker by TUI coach.”

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Posted 1 year ago

“Experiência excelente a todos os níveis. Sempre com acompanhamento por whatsup e sempre a tempo e horas. Muito obrigado pelo excelente serviço. TR From Portugal”

Helpful Report

Posted 1 year ago

“We travelled from Istanbul to Izmir and arranged a transfer with Suntransfers from the airport to Kusadasi. The vehicle sent was small and both my wife and myself had very little leg room. It was a hot day and the driver drove at speed with the front windows open. He stopped and visited a store, leaving the engine running, and to his credit he bought us both a bottle of chilled water. He also had a drink which looked very much like beer As we approached our resort the vehicle started to struggle and lose power and the last 10-15 minutes of the transfer were extremely worrying We asked Suntransfers to send a different vehicle for the return journey. However, the same driver and vehicle turned up. By this stage it was impossible for us to arrange a different transfer to the airport, and we endured yet another cramped journey at break neck speeds in poor weather conditions All in all after probably 10 years of using this firm as our go to airport transfer company we have decided to look elsewhere from now on”

Helpful Report

Posted 1 year ago

“Avoid at all cost! Our transfer from the airport was cancelled without notice and without compensation apart from a pathetic 10% discount voucher off our next booking. The refund they gave was less than 50% of what we had paid so they effectively massively increased the cost of our return. Tried to cancel our return as zero confidence that they will arrive but can't do this online.”

Helpful Report

Posted 1 year ago

“Have used Sun Transfers before and always been very happy except unfortunately on this occasion. The pick up at the airport went well but on arrival at our destination of Nydri the driver dropped us off at the top of a narrow road and said that our hotel was further down - accept it wasn't!! So we had to ask around and discovered that it was down another narrow road over 200 metres away. So in the heat of mid afternoon we had to walk with 4 suitcases. We appreciate that some roads are narrow for cars, but at least get the correct one! The pick up to the airport went well with the car arriving at our hotel without any problem.”

Helpful Report

Posted 1 year ago

“Flight is 18:45 and the transfer is 35-40 minutes yet the pick up was scheduled for 14:00. Not my idea of a holiday.”

Helpful Report

Posted 1 year ago

“Would highly recommend the drivers were on time and extremely courteous and helpful. Will be using again on our return to Lanzarote.”

Helpful Report

Posted 1 year ago

“Amazing service. Very helpful in rearranging our transfer when our flight was cancelled. Vehicle was exceptionally clean and our driver was very polite and helpful. Highly recommend.”

Helpful Report

Posted 1 year ago

“Everything don’t ever book with these guys Don’t answer e mails Booked minibus sent 2 taxis after big wait On return sent 7 seater when 9 of us Charged me 250 euros ! And 4 taxis 100euros ! Don’t respond to e mails or phone calls Moved pick up on returning we got there taxi could not get there despite numerous calls suggesting sensible location to collect Absolutely a shambles! Hopefully other families and groups avoid this”

Helpful Report

Posted 1 year ago

“We arrived at Rome airport where our driver did not show (we were actually early). After querying the drivers location, we were told that they could not find us, but that was rubbish as we had been looking for well over an hour, and had been standing in the correct location. If they were there, they were not holding a sign with our names or co details. They also headed off before advised waiting time allocation. To then be told no refund as our fault is beyond poor and is paramount to theft. Would rate a negative score if I could.”

Helpful Report

Posted 1 year ago

“I had pre-booked a taxi with Suntransfers for a specific time and location. Unfortunately, due to circumstances beyond my control, I encountered a delay in reaching the agreed-upon pickup point. (flight delayed) Realising this, I immediately contacted the company's customer service line to inform them of the situation and request a revised pickup time. To my utter disappointment, the call handler on the other end of the line displayed a shocking level of apathy. They seemed disinterested and showed no willingness to assist or accommodate my changed circumstances. Despite explaining my situation and the urgency of needing a revised pickup time, the call handler gave off the impression that they couldn't care less. Their lack of empathy and understanding left me feeling frustrated and helpless. As a customer, I expected a basic level of respect and assistance, especially when dealing with a service-oriented company. Unfortunately, the call handler's attitude made it clear that my concerns were of no importance to them. I believe that customer service is a crucial aspect of any service-based industry. A company's representatives should be trained to handle various situations with professionalism, empathy, and a genuine desire to assist their customers. Unfortunately, my encounter with Suntransfer's call handler was anything but satisfactory. How this company has a 92% recommendation is beyond me.”

Helpful Report

Posted 1 year ago

“Family trip to Malta. Driver was bang on time with a very clean minibus for both transfers. He helped load and unload our very heavy cases both times - thought he was going to blow a fuse with one of them! Will definitely use this company again... I simply can't recommend them enough!”

Helpful Report

Posted 1 year ago

“Didn’t turn up, cost us £250 to get a replacement taxi. Do not use. Rang up office and they just said driver isn’t coming get a taxi. Avoid if you can.”

Helpful Report

Posted 1 year ago

“On arrival at lanzarote Airport we found our coach but no driver for 10 mins.On departure from hotel to airport on final day no driver turned up at appointed time so I had to make 3 phone calls before one arrived.Not good enough when you are trying to make a flight and after using this company every time I travel this is my last,never again”

Helpful Report

Posted 1 year ago

“Not Happy at all. No driver to pick us from Alicante airport & we paid for meet & greet. Poor communication through out. Waited in the airport going backwards & forwards between 3 different help desks! In the end was issued a voucher & spent another hour waiting in a long queue for a taxi. Still had no response from Suntranfers regarding my email or a refund. Would not reccomend this company. Shocking service don't use them!!”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews