Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Viví una pesadilla con este pseudo compañero que me dejaron en el medio de la noche con mi esposa de 3 a 6:30 a.m. Me vi obligado a pagar el doble de un taxi por soldado. Te ruego que negocies cualquier relación con este sutout banda que cobran el dinero sin el menor execuse imposible contactarlos”

Helpful Report

Posted 6 years ago

“I lived a nightmare with this pseudo companion they left me in the middle of the night with my wife from 3am to 6:30 am I was forced to pay double to a taxi per soldier I beg you to negotiate any relationship with this band sutout that they cash the money without the least execuse impossible to contact them”

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Posted 6 years ago

“j'ais vecu un calvaire avec cette pseudo compagni ils m'ont abondonne en plein nuit avec mon epouse de 3hdu matin a 6h30 J'ais ete oblige de payer le double a un taxi par soldarite je vous prie d'aretter toute relation avec cette bande sutout q'uil ont encaisser l'argent sans la moindre execuse impossible de les contacter”

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Posted 6 years ago

“AVOID THIS COMPANY......THEY WILL SPOIL THE START OF YOUR HOLIDAY....very very late...on pick up...TOLD TO USE THE TAXI SERVICE BY AIRPORT INFO DESK....both trips driven by mad men preoccupied with paperwork & mobile phones whilst driving....HOW WE DID NOF HAVE AN ACCIDENT GOD ONLY KNOWS......on return ignored pickup time we specified on the booking form making us late at the airport....did not know which terminal to drop us at...????.....BOTH TIMES THE DRIVERS COULD NOT GIVE A FLYING TOSS.....TERRIBLE EXPERIENCE......GET A BUS.....OR WALK !!!!!!......THIS COMPANY IS BAD...”

Helpful Report

Posted 6 years ago

“sun transfer let us down cancelling our taxi to the airport with less then 9hrs notice. They emailed us at 23.05 and all I can say is thank god I check my email before going to bed. If I had gone to bed earlier I would of missed it. Our taxi was due to pick us up at 7.45am to catch our flight home. We were staying in a villa in Gran Alicante with my husband and two young children, unable to speak much Spanish and with great difficulty we did manage to re book another taxi but it was a stressful few hours. When I called suntransfer they basically told me it wasn’t there problem apparently the taxi drivers in Spain were on strike. (We saw no evidence of this) but they didn’t offer any help what so ever.... Oh and the local taxi was half the price of sun transfer.”

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Posted 6 years ago

“A Brilliant service would not use any other,”

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Posted 6 years ago

“Our transfer did not arrive as the driver was apparently waiting in the wrong place. We then had to pay another company twice the amount as we needed to get to the airport. Rude and unhelpful staff both online and on email, and we have now been refused a refund. I would avoid this company and would use someone more reliable.”

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Posted 6 years ago

“Very reliable, courteous drivers, as always punctual.”

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Posted 6 years ago

“Taxi was waiting at the Airport with my name card and likewise at the train station on the way back. Excellent service Thank you”

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Posted 6 years ago

“Car was new and clean the AC was awesome. Our driver was friendly and chatty and an excellent driver. Would def use this company again. Keep up the good work.”

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Posted 6 years ago

“We booked and paid online for pick up at hotel to transfer to Amsterdam Airport (Schipol) on the way to a cruise in Stockholm. First transfer was scheduled for 7/12 4:30 am for a 7:30 am. Driver didn’t show up, we called multiple times, and were assured driver was on the way. A taxi showed up about 30 minutes later. We made the booking for the transfer before we left Atlanta, so had another reservation for our return on 7/23. We had a (paid) reservation to be pick up at hotel in Amsterdam to airport at 6:15 am. Again driver was a no show. We called the number on the reservation and they told us someone will call us back. No one called us and we called again. This time we were told driver was on his way and would be there in 4 or 5 minutes. It took more than 15 minutes after the third call. Driver arrived showed up at 6:47 am. 32 minutes late and driver didn’t even help with loading the luggage. This company put all of us unnecessary stress since we were concerned about missing our flight. Which we almost did. Not the way we wanted to finish our vacation. Will never us this service again”

Helpful Report

Posted 6 years ago

“Trying to amend pick up time was extremely difficult while away. We could not speak to any customer service agent despite us making several attempts.”

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Posted 6 years ago

“Drivers were very nice car was clean but if you need to amend anything while away on line forget it. Very difficult to navigate website in so far you send your amendment and wait and wait for response. Not good service for amending anything even when done in timeframe required”

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Posted 6 years ago

“Pesimo servicio Alejandra no pudo adelantar mi traslado ya q hubo un adealnto en mi itinerario de solo una hora Me dijo q no podia despertar al conductor para q pase a las 10.20am Aun asi no me quiso devolver el dinero aun habiendo pagado el seguro Vale la pena pagar un piquitito mas en otras empresas y tener un servicio de primera”

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Posted 6 years ago

“Driver not waiting at terminal, contact made only by phone. Had to pay 8 euros car parking (on top of fee paid for pick up). Terrible service. Would not recommend at all”

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Posted 6 years ago

“Flight was delayed by about 10/15 minutes from Newcastle to Barcelona when we arrived no driver at arrivals and not outside in taxi ranks after 4/5 calls one was sent but had to walk to pick up point at terminal 2B which is approx. 1000m away and my wife has walking difficulties---arrived at campsite 1hr late and had to pay 30 euros for being late---Return taxi and driver was excellent---Will think twice before using them again as this is the 2nd time taxi has not turned up but they did refund me the cost of another taxi the first time.”

Helpful Report

Posted 6 years ago

“Easy and efficient booking process. Competitive prices. Texts prior to transfer to confirm arrangements. Pick-up at both airport & hotel on time. Vehicle clean & driver professional, polite & helpful. Would be extremely happy to recommend your company to others. A great service !”

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Posted 6 years ago

“Train your drivers in customer service and provide working air conditioning in your vehicles and working windows.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Traveling the 35 minutes to Granada airport with four adults and one infant was easy and convenient. Our driver was there on time and loaded our many suitcases and stroller. Our van and driver was clean and neat. Would recommend Suntransfers and use them again in a heartbeat!”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews