Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patetico servicio y lamentable customer service. Reserve con 2 semanas de antelacion la recogida a la 13.00 en mi hotel porque el avion salia a las 18h. Se supone que con 24h de antelacion debe decirte a que hora te recogeran. Contacte el dia anterior varias veces con ellos y no tenian ni idea de a la hora que vendrian a recogernos. El mismo dia que mi vuelo salia volvi a contactar y me dicen que vendran a las 3.35 cuando a las 3pm yo ya deberia estar en el aeropuerto (el viaje desde mi alojamiento al aeropuerto es de mas de 1h si todo va bien). Les digo que es inaceptable y me dicen que no es su problema (tengo todas las conversaciones que tuvimos, incluso hasta cancelaron la conversacion). Tuve que cancelar 2h antes debido que me iban a hacer perder el vuelo y por supuesto me dijeron que el dinero no se devuelve. Voy a poner una queja en la oficina del consumidor por estafadores y ladrones. MUCHO CUIDADO CON ELLOS!!!! No son lo que dicen y en caso de problema no se hacen responsables de nada, solo de no devolverte el dinero.”

Helpful Report

Posted 2 years ago

“Excellent service, driver was waiting upon arrival, extremely helpful with luggage and settling all 11 passengers. Return service was equally as good. Will definitely use again.”

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Posted 2 years ago

“Turned up 40 mins late, went to the wrong Terminal @ Paris CDG. Then didn't turn up at all for the return journey. Absolute bunch of jokers.”

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Posted 2 years ago

“Did not show up at all!”

Helpful Report

Posted 2 years ago

“Do Not Use Sun Transfers: Did not show up for transfer from airport to hotel or for return one week later. No satisfaction from their customer service.”

Helpful Report

Posted 2 years ago

“AVOID USING THIS COMPANY. Picked us up from airport in a 40 year old rust bucket with no air conditioning. Didn’t even bother to collect us from the hotel for our transfer back to the airport and had to book a taxi. Nearly missed our flight.”

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Posted 2 years ago

“Forgot to pick up our scheduled party of 11 from Vogue Supreme Bodrum.. to the airport on July 9, 2022. We had to end up taking taxis & almost missed our flight. This was previously scheduled and paid for weeks in advance.”

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Posted 2 years ago

“Pessimo Pessimo, pagato transfer da Gatwick a Londra e non si sono neanche presentati in aeroporto. Non ho ricevuto nessun avviso e ho dovuto aspettare 1 ora per un taxi che ho pagato 130 pounds. Spero almeno in un rimborso . Mai più suntransfers.Da evitare se non si vuole rimanere a piedi come noi coi bambini”

Helpful Report

Posted 2 years ago

“Outward Trip Barcelona to Cruise Port May 2022. Vehicle was very late, no contact. Tried to ring emergency number supplied which was a recorded message in Spanish even though I had rang the UK number. Vehicle eventually arrived just as we were getting into a local taxi. Inward trip from Cruise Port to Barcelona Airport vehicle did not turn up after 30 minutes. Rang emergency number, operator said she would check and ring me back. She did and told me the driver was at the port gates and would be there in 10 minutes. 15 minutes later she rang to confirm we had been picked up but we hadn't. A few minutes later she rang me to say they could not lift us and to find our own way to airport and claim a refund. I was sent a link to make a report. On return home i completed the report including our taxi receipt but after 30 days I had heard nothing so wrote to them again and they replied to say refund of taxi fare had been credited to my credit card and it appeared a few days later. Although I got my refund I cannot recommend Sun Transfers.”

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Posted 2 years ago

“I have now been waiting for a refund since 19th June , still awaiting from them proof they have sent it”

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Posted 2 years ago

“Booked a private transfer and it was not there when we arrived. The company will not reply to my complaint or offer any form of communication or apology.”

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Posted 2 years ago

“Pésimo servicio. Jamás llegó el Transfer a retirarme al aeropuerto y al día de hoy no he tenido respuestas ni devolución de dinero. El viaje lo realicé el 18 de junio y ninguna respuesta.”

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Posted 2 years ago

“Don't use these scammers Booked transfer from faro to albuferia the taxi failed to turn up. Customer service no help They told to make my own way and send the bill to them and they'll refund me once its investigated. I'm still waiting for refund They dont want to deal with there customers”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. They have one job, to book transfer. They failed to book the transfer, left us waiting at the airport, did not call me back and then left me on hold whist waiting to speak to a manager (eventually I hung up).”

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Posted 2 years ago

“Great service , overall very pleased with the whole booking”

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Posted 2 years ago

“Never used any transfers companies before but used Sun Transfers based on their reviews for the first time and they were fab! The driver was at Covera Murcia Airport waiting for us even though the flight was delayed by half hour. The return journey pick up was just as smooth and both drivers were very helpful and polite. I would highly recommend Sun Transfers and would definitely use them again. 5*****”

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Posted 2 years ago

“Was a great experience the drivers were very friendly from Preveza to lefkas would recommend this company to anyone wanting a transfer clean nice cars friendly drivers.”

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Posted 2 years ago

“Patetico servicio y lamentable customer service. Reserve con 2 semanas de antelacion la recogida a la 13.00 en mi hotel de Mallorca porque el avion salia a las 18h. Se supone que con 24h de antelacion debe decirte a que hora te recogeran. Contacte el dia anterior varias veces con ellos y no tenian ni idea de a la hora que vendrian a recogernos. El mismo dia que mi vuelo salia volvi a contactar y me dicen que vendran a las 3.35 cuando a las 3pm yo ya deberia estar en el aeropuerto (el viaje desde mi alojamiento al aeropuerto es de mas de 1h si todo va bien). Les digo que es inaceptable y me dicen que no es su problema (tengo todas las conversaciones que tuvimos, incluso hasta cancelaron la conversacion). Tuve que cancelar 2h antes debido que me iban a hacer perder el vuelo y por supuesto me dijeron que el dinero no se devuelve. Voy a poner una queja en la oficina del consumidor por estafadores y ladrones. MUCHO CUIDADO CON ELLOS!!!! No son lo que dicen y estoy segura que muchas de las opininos positivas de esta web son totalmente falsas.”

Helpful Report

Posted 2 years ago

“DO NOT use Suntransfers.com company at all costs! The company asked for the full payment of return transports in advance. Our new transfer time of 06:30 on the 29th June from Camp de Mar to PMI Mallorca airport was confirmed in writing 3 days before the flight. But on the 29th, the transport driver came 30 minutes ahead of scheduled time, while we were about to have a 15-minute breakfast. He treatened us that he will leave if in 5 minutes if we do not leave for the airport. I showed him the pdf. confirmation from Suntransfers.com for the pick-up time of 06:30, 29th June. He said, he does not care because he has a different text from his company, the old 06:00 pick-up time. I called their U.K. and Spain hotline numbers to clarify the issue but nobody answered the phones. He added that his time is very important that is why he is not willing to wait longer than 5 mins. We had no choice but to get inside the vehicle ASAP with stomachs empty. The vehicle was so hot inside even that early in the morning. We had to ask the driver three times to put the A/C on before he finally instructed us to find the button somewhere at the back. We scheduled everything as per Suntransfers rules but this driver (Camp de Mar to PMI) is utterly rude and horrible. We do not know his name, no badge and he refused to show his I.D. He just showed us the text instruction for picking is up. We decided not to argue just so we will not miss our flight. But never again we will use Suntransfers.com service. This is the first and the last time we will use this company.”

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Posted 2 years ago

“No show for fully paid return journey from Soller to Palma airport. Very dissatisfied”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,764 reviews