Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pésimo servicio. Jamás llegó el Transfer a retirarme al aeropuerto y al día de hoy no he tenido respuestas ni devolución de dinero. El viaje lo realicé el 18 de junio y ninguna respuesta.”

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Posted 2 years ago

“Don't use these scammers Booked transfer from faro to albuferia the taxi failed to turn up. Customer service no help They told to make my own way and send the bill to them and they'll refund me once its investigated. I'm still waiting for refund They dont want to deal with there customers”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. They have one job, to book transfer. They failed to book the transfer, left us waiting at the airport, did not call me back and then left me on hold whist waiting to speak to a manager (eventually I hung up).”

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Posted 2 years ago

“Great service , overall very pleased with the whole booking”

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Posted 2 years ago

“Never used any transfers companies before but used Sun Transfers based on their reviews for the first time and they were fab! The driver was at Covera Murcia Airport waiting for us even though the flight was delayed by half hour. The return journey pick up was just as smooth and both drivers were very helpful and polite. I would highly recommend Sun Transfers and would definitely use them again. 5*****”

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Posted 2 years ago

“Was a great experience the drivers were very friendly from Preveza to lefkas would recommend this company to anyone wanting a transfer clean nice cars friendly drivers.”

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Posted 2 years ago

“Patetico servicio y lamentable customer service. Reserve con 2 semanas de antelacion la recogida a la 13.00 en mi hotel de Mallorca porque el avion salia a las 18h. Se supone que con 24h de antelacion debe decirte a que hora te recogeran. Contacte el dia anterior varias veces con ellos y no tenian ni idea de a la hora que vendrian a recogernos. El mismo dia que mi vuelo salia volvi a contactar y me dicen que vendran a las 3.35 cuando a las 3pm yo ya deberia estar en el aeropuerto (el viaje desde mi alojamiento al aeropuerto es de mas de 1h si todo va bien). Les digo que es inaceptable y me dicen que no es su problema (tengo todas las conversaciones que tuvimos, incluso hasta cancelaron la conversacion). Tuve que cancelar 2h antes debido que me iban a hacer perder el vuelo y por supuesto me dijeron que el dinero no se devuelve. Voy a poner una queja en la oficina del consumidor por estafadores y ladrones. MUCHO CUIDADO CON ELLOS!!!! No son lo que dicen y estoy segura que muchas de las opininos positivas de esta web son totalmente falsas.”

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Posted 2 years ago

“DO NOT use Suntransfers.com company at all costs! The company asked for the full payment of return transports in advance. Our new transfer time of 06:30 on the 29th June from Camp de Mar to PMI Mallorca airport was confirmed in writing 3 days before the flight. But on the 29th, the transport driver came 30 minutes ahead of scheduled time, while we were about to have a 15-minute breakfast. He treatened us that he will leave if in 5 minutes if we do not leave for the airport. I showed him the pdf. confirmation from Suntransfers.com for the pick-up time of 06:30, 29th June. He said, he does not care because he has a different text from his company, the old 06:00 pick-up time. I called their U.K. and Spain hotline numbers to clarify the issue but nobody answered the phones. He added that his time is very important that is why he is not willing to wait longer than 5 mins. We had no choice but to get inside the vehicle ASAP with stomachs empty. The vehicle was so hot inside even that early in the morning. We had to ask the driver three times to put the A/C on before he finally instructed us to find the button somewhere at the back. We scheduled everything as per Suntransfers rules but this driver (Camp de Mar to PMI) is utterly rude and horrible. We do not know his name, no badge and he refused to show his I.D. He just showed us the text instruction for picking is up. We decided not to argue just so we will not miss our flight. But never again we will use Suntransfers.com service. This is the first and the last time we will use this company.”

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Posted 2 years ago

“No show for fully paid return journey from Soller to Palma airport. Very dissatisfied”

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Posted 2 years ago

“Avoid this company like the plague. Left us high and dry in Soller and had to frantically get a taxi to Palma airport. I note another person experienced a similar situation.”

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Posted 2 years ago

“AVOID THIS COMPANY Arrived at Palma Airport and we had a no show from the driver. We went to a local agent on the ground who represents Suntransfers.com and she told us our booking wasn’t in the system. I had the coupon printed showing our booking and payment for our return journey. She arranged a local driver from another company to transfer us to Port de Sóller. For our return journey I emailed the company twice asking them to confirm our booking and they said they were looking into our first no show but didn’t confirm our return journey. Went to their live chat the evening before our collection and company confirmed our taxi driver would be there on time. No show again!!!! Our apartment landlady happened to see us waiting and she offered to drive us to the airport as local drivers were not available. Do not use this company as it will let you down and add stress to your holiday!”

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Posted 2 years ago

“We booked a transfer from Bergamo airport and they cancelled not even 12 hours before our flight, no contact from company and no reason why cancellation, so be ware”

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Posted 2 years ago

“Fantastic. Excellent service. Brand new minibus, so can't fault it. Driver was really safe and all of us felt comfortable . Highly recommend”

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Posted 2 years ago

“Booked transfers with this company, refused to pick me up at the time I requested which meant I had to wait three hours at the airport, and furthermore only had hand luggage. Inflexibility of the system ridiculous. Don’t use them”

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Posted 2 years ago

“Booked a private car, because of disabilities, from Lanzarote Airport to Costa Teguise. On the day we had to walk, with difficulty, to a car park, where a mini-bus was waiting. Told the driver couldn't get in. Driver manouvered vehicle to a step, so, with help I could get in. At Costa Teguise, driver maneuvered vehicle so I could get out. On departure day, collection was 8.00 am. At 8.15 received a phone call to say their vehicle had 'Malfunction' and no other vehicles available!! Had to get taxi to take us to airport. A car. Told by Sun transfers to get receipt. Read previous reports on Sun transfers and wrote it off as a bad experience. Would not even consider 'One car' Sun transfers ever again. Be warned.”

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Posted 2 years ago

“Tyey took the money and they didnt come to drive me on the airport i must take another transfer i will see if i get my money back”

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Posted 2 years ago

“Great price, on time, helpful drivers and clean modern vehicles, what more could you ask for.. Highly recommended”

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Posted 2 years ago

“Rückflug war 13:15 wir sollten um 06:15 von Playa de Muro abgeholt werden 7 Stunden vor Abflug?es ist nur 54 km nach Palma Flughafen ich Rücktransfer storniert nie wieder.”

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Posted 2 years ago

“used sun transfers for my trip to benidorm could not fault them sent an email the day before i was due to fly back to confirm pick up time turned up on time i would recommend both on value and service.thanks”

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Posted 2 years ago

“Our driver was not at the airport when we exited. After multiple phone calls to suntransfers customer service who kept telling us he was 10-15 minutes away, 1 hour later he still had not arrived. We took a private taxi instead, and have yet to be refunded nearly 2 months later. Customer service promised a resolution within 20 days, but 7 weeks after making the original complaint we have had no response. If you want a stress-free start to your holiday, avoid.”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews