Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning, Thailand! I booked and paid for a premium bus and got a old beat up Toyota. I asked for the price difference back but got this response. "In the majority of destinations premium vehicles are usually one of the following: Audi A6, BMW 5, Mercedes C or Mercedes E Class. These vehicle categories are not common in Thailand therefore, Toyota vehicles are accepted as premium vehicles." So even if you book a premium your going to get the basic and no refund! BEWARE!”

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Posted 6 years ago

“on time, and very good service. very recommendable.”

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Posted 6 years ago

“Excellent reasonably priced service”

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Posted 6 years ago

“I would definitely use this company again. Well done..!!”

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Posted 6 years ago

“Fail on picking us up upon arrival. no answer on the phones. Do not get it!”

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Posted 6 years ago

“Easy reliable service.”

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Posted 6 years ago

“Excellent service from airport to hotel and return. Would highly recommend Suntransfers.”

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Posted 6 years ago

“Good service for a fair price”

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Posted 6 years ago

“WORST EXPERIENCE EVER!!! I've booked a taxi months ago to avoid stress during my holiday. Everything was good From the airport to the hotel but from the hotel to the airport it was a real nightmare. We had the appointment at 5:15PM. At 5:25, no taxi driver. Nor the driver or suntranfer called me so I had to call them and of course pay for it :) "Customer service" told me that they would call the driver and call me back after. 5:34, no taxi driver and no call from the "customer service" so I had to call you back and so pay for this useless communication. They told me that there was a problem with my reservation. Strange because I received a confirmation by email the day of departure. And everything was good for the first transfer... No one could give me the reason of cancellation. No one could arrange a new taxi for me. The hotel arrange a a taxi in less than 10 minutes but I had to pay for a new taxi and also the phone calls. (20Euros for the phone call to you and another extra 36 euros for the taxi) I have lost a lot of time and money due to your incompentent service. I have paid for a service that I never received. It's the first and last time that I use your poor company. It's not normal that we have to contact you when there an issue with your driver and that you have the nerve to ask us to arrange our taxi. You are a taxi company and we pay you to arrange a taxi. I know you will write that you are sorry and that I can write a claim. I will write everywhere where I can how disappointed I'm and I will write a claim soon for sure. For the future clients, please have a look at the bad comments on tripadvisor. You will thank me later. Case number: Suntr_IH6043 Name: Fernandes Melody”

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Posted 6 years ago

“A serious company, the driver was punctual at the airport, and the hotel arrived 10 minutes ahead. Recomanding this door to door transfer, modern cars, clean, friendly drivers, affordable prices .. do not hesitate to call this company transfer”

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Posted 6 years ago

“Excellent and reliable service”

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Posted 6 years ago

“I’ve used Suntransfers before and they were pretty good which is why I booked them again this year to transfer us from Fuerteventura airport to Corralejo. The driver was there when we arrived, but explained we had to wait for about 10 minutes as one of his colleagues would be joining us on the journey. We were shon to the taxi which was a mini cab that had seen better days. It was scruffy and had no seat belts!eventually the driver and his colleague appeared after about 20 minutes. He took off and drove like a maniac all the way to Corralejo. We were scared he as driving so fast. A couple of times his colleague passed him a mobile phone which he looked at whilst driving. Unbelievable. I was determined that on the return journey I would say something if the driver behaved like that and the taxi didn’t have seat belts........we were pleasantly surprised by a beatiful well equipped minibus driven by a total professional, Francisco. He was a professional driver, courteous, careful and someone who takes pride in his job. What can I say about this company then? We had an experience at the start which convinced me to never book this company again to an experience which was why I used them before. So that is why I titled this Hit and Miss. However I really can’t see myself using the again because I couldn’t risk the chance of driving in a scruffy ill equipped car....no seatbelts? No. No excuse. Francisco is the only redeeming thing in this review.”

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Posted 6 years ago

“We had a wonderful helpful polite professional driver Samuel Admor who drove us from Santiago De Compostelo Airport to Palas Dr Rei. We would highly recommend him to anyone. Thank you. From: Caitriona Clerkin Ireland”

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Posted 6 years ago

“Very good services”

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Posted 6 years ago

“Awful experience with Sun Transfers. Specified a pick up time, which is stated on the booking form as *Local time* there was no mention at this point that local related to the airport picked up from not the place you were leaving from. There was mention of this at the bottom of the voucher that you need to present to the driver but the stunning lack of clarity made this an incredibly stressful experience. When calling the helpline staff where incredibly unhelpful border line rude and obstinate. The drivers himself however was friendly and helpful and shares no blame in this debacle. Would not reccomend”

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Posted 6 years ago

“Reliable. Driver arrived 10-15 minutes earlier than the pick up time. Very clean vehicle and arrived at airport earlier than expected. We will use again if we need transportation on our next travel.”

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Posted 6 years ago

“Great service, best price. 2nd time using SunTransfers. Will use again.”

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Posted 6 years ago

“An excellent service. Competitive price. The driver was waiting for us on arrival holding a name card. He loaded our cases in to the taxi for us. He was friendly and informative. The return transfer wss equally as good. I will definitely use Sun Transfers again”

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Posted 6 years ago

“Booked for international trip into Barcelona - long story short they never showed up to pick us up. After major issues tying to contact them, international calling and data service, we waiting for over 2.5 hours, multiple promised to pick us up, we got a taxi to our hotel, and promptly cancelled the return trip Welcome transfer we used in Madrid was Super - would never recommend Suntransfer.”

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Posted 6 years ago

“Wonderful service, there waiting on arrival and again coming back, lovely drivers and excellent vehicles, there were eight of us with luggage and that wasn’t a problem, would definitely use this company again, thank you”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews