Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zuverlässig, freundlich, alles tip top !! Nächstes Jahr gerne wieder...auf Fuerteventura”

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Posted 1 month ago

“Des services de recouvrement fiables et dignes de confiance ! Mon expérience avec Supreme Assets a été exceptionnelle. Ils m'ont traité avec gentillesse et professionnalisme, m'aidant à récupérer 207 750 € volés par un courtier escroc. Leur service a dépassé mes attentes et je les recommande vivement à toute personne confrontée à des défis similaires. Si vous avez besoin d'une équipe de recouvrement, n'hésitez pas à nous contacter — vous serez reconnaissant de l'avoir fait ! E-mail : supremeasset7 @ gmail .com WhatsApp : +44 73-88-69-79-58”

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Posted 1 month ago

“Contrate un taxi acuático para ir a Venecia de noche. Cuando llegamos nos metieron en una VAN y nos llevaron a coger un taxi acuático pero ya en Venecia. El conductor me dijo que de noche no hay servicio de Taxi acuático. En la web de SUNTRANSFERS te permite contratar taxi acuático sin límite horario y cuando recibes la reserva solo dice que se puede suspender el servicio por causa mayor. Me he sentido engañado.”

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Posted 1 month ago

“Our driver Daniel with car Renaul Trafic. arrived on time, he was very nice and he helped us a lot with the baggage. The car was very clean and we arrived to the airport on time We strongly recommend the service of this company. Thank you, Daniel!”

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Posted 1 month ago

“Not sure I want to give them a one star TBH. Dreadful service on both times used, once in Portugal (September) and now in Spain (November/December) Firstly, 40 mins late on collection then a range of excuses once back as to why. Their website quotes: "Meet & greet - Your driver will be waiting to meet you no matter what happens" Not the case. 40 minutes is the acceptable window of lateness! Value "Enjoy a high-quality transfer experience at surprisingly low prices" Not true, UBER are more effecient, better quality and nearly half the price. As for communication? poor and the follow up customer service responses quite a shock. Will never use again, nor would I recommend. In fact, think twice, think UBER”

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Posted 1 month ago

“Disgraceful service. Paid £54 and got nothing from this company. The driver called me 4 times to mine the time of my collection but couldn’t guarantee he would even be there so I had to book a taxi or I would have missed my flight. I lodged a complaint and the haven’t had the decency to reply.”

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Posted 1 month ago

“I’ve used Sun transfer for years, they have always been great, until a recent trip to Marrakesh. Our flight time was rearranged and I let them know. We were warned it would take about 2 hours to get through passport, so I kept them informed of our progress. When we got through and went to the designated pick up a group of men were messing about while customers waited. When they finally got to us they said we were late, the driver had left, we needed to pay again for 2 cabs. Nothing more than a scam. We had to end up paying the official taxi company as I wasn’t paying them again. They refused to compensate, blaming the airline and us. Such a shame, they have always been my go to across the world but no more.”

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Posted 2 months ago

“Worthless company. They've stole $200 from me and never even drove me.”

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Posted 2 months ago

“Abdo mahomade yasin”

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Posted 2 months ago

“NO CONTRATAR! Los elegí en Madrid para el doble traslado Aeropuerto/hotel/aeropuerto. Me dejaron varada en Barajas no salía con mí equipaje. Sale más caro que un taxi o un Cabify y no responden”

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Posted 2 months ago

“Voor ons gezelschap van 4 volwassenen had ik voor de zekerheid een busje voor 7 pers. incl. bagage gereserveerd voor de transfers in Sharm el Sheikh. Bij aankomst werden we netjes opgewacht door een medewerker met een bordje met onze naam er op. Aangekomen op de parkeerplaats stond er geen busje voor 7 pers. voor ons klaar maar een personenauto met -gelukkig- een grote kofferbak. Na veel passen en meten lukte het de chauffeur uiteindelijk onze 4 koffers in de achterbak gepropt te krijgen, de handbagage en trolleys moesten bij ons op schoot. Geen probleem verder, gelukkig was het maar een kort ritje naar ons hotel. Je zou denken dat het voor de retourtransfer dan beter geregeld zou worden door Suntransfer maar helaas.... De chauffeur was een half uur te vroeg waardoor wij onze laatste maaltijd in het hotel hals over kop af moesten breken. Dat was echter niet het grootste probleem want ook deze keer was er geen busje gestuurd om ons op te halen maar een gewone personenauto met een (te) kleine kofferbak. Hier pasten hooguit 2 normale koffers in! De chauffeur reageerde in eerste instantie geïrriteerd omdat wij 4 koffers bij ons hadden en dat natuurlijk nooit ging passen, alsof dat onze schuld was! Dat veranderde toen wij hem de reserveringsbevestiging voor een busje lieten zien. Hij heeft wat telefoontjes gepleegd en geregeld dat er binnen 10 minuten een busje kwam waar alles wel in kon. Uiteindelijk zijn we toch nog op tijd op het vliegveld aangekomen. In dit geval hadden we dus geluk dat de chauffeur te vroeg aanwezig was waardoor deze vertraging van een half uur gelukkig geen probleem opleverde. Uiteindelijk is het allemaal goed gekomen en netjes opgelost maar Suntransfers heeft hier wel wat steekjes laten vallen.”

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Posted 2 months ago

“Arrived in Tenerife at 01.30 to find that no vehicle was there to transport our party of nine which consisted of 2 Disabled, 2 young children and 5 adults! Phoned the help number given who did not have a clue what to do. After more than hour one of the Disabled Assistance took pity on us and spoke to the Taxi Controller and arranged 2 cars for us. We of course had to pay for these ourselves and claimed it back - with receipts. No explanation given as to what happened. Sun Transfers have totally ignored my request for compensation for this totally disgraceful service. I’m in Tenerife twice a year and now I wouldn’t touch this Company with a barge pole!”

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Posted 2 months ago

“Very bad experience! I paid in advance as was required. My flight to Budapest on 11/11/24 was delayed by 30 min & the driver cancelled my booking with Suntrust because they determined that I was a no show. My voucher that I printed after paying for the booking back in June, stated that the driver will check with the airlines for when my flight was due in & would accomodate if the flight was delayed. They did not!! I was not able to get a refund as they kept insisting that this was my fault for not arriving on time. I was transferred many times to get to the correct department with no luck. I left a message with customer service & am still waiting for a call back for a refund of the $41.86 Euros I paid on June 24, 2024.”

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Posted 2 months ago

“Excellent service at a very affordable price. The driver was patient and helpful. Her knowledge of the island is excellent and shows interest in her clients”

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Posted 2 months ago

“Never again! Several times the driver has not arrived at the agreed place. It is dangerous to drive to the airport. Problems with refund.”

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Posted 2 months ago

“Wij hadden voor onze trip in september de taxi geregeld. Bij aankomst op het vliegveld was er geen taxi te bekennen. Toen contact gaan zoeken via whatsapp en telefonisch waar wij uiteindelijk te horen kregen dat de chauffeur er niet was en ook niet meer ging komen en wij maar een taxi moesten nemen die bij de airport staan om bij ons hotel te komen. Dus wij hadden hun taxi al betaald en moesten nu nog extra taxi's gaan betalen om bij het hotel te komen. Er werd gezegd aan de telefoon en app dat alles terug betaald zou worden hoe duur ook. Dus hun taxi en de 2 Taxi's die we moesten nemen want wij waren met 8 personen. En tot op heden hebben ze zich niet aan hun afspraak gehouden en moeten wij nog steeds een deel van het geld terug ontvangen maar ze willen gewoon niet betalen omdat ze vinden dat ze genoeg betaald hebben aan ons terwijl dit niet tegen ons gezegd is. Dus pas op als je zonder hun taxi komt te zitten komen er veel extra kosten bij aangezien de afspraak niet word nagekomen om alles terug te betalen. Zou ze bijna onder oplichting willen weg schrijven.”

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Posted 2 months ago

“Very happy with booking .Taxi waiting on arrival ,collected for home on time.Previous customer had left his rucksack in minibus,very relieved traveller collected it from our driver as we were dropped off.”

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Posted 2 months ago

“The driver left me stranded with 18 students on 27/10/24 They never refunded the €200 paid I had to take 4 tacos to out hotel Terrible service and customer service”

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Posted 2 months ago

“This was the second time we used Suntransfers. Excellent service. Driver was waiting for us when we arrived and we were picked up exactly on time for our flight home. We Will definitely use them again.”

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Posted 2 months ago

“They cancel our transfer for the airport 2 days before departure,without any explenation. Hope they give it back us our money. Not recommend.”

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Posted 2 months ago

Suntransfers.com is rated 4.6 based on 11,764 reviews