Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got on time, quick and quiet ride”

Helpful Report

Posted 3 years ago

“It is a terrible service, I got to The airport in Guadalajara-Jalisco-Mexico on 8/6/21 and waited fir 19 minutes but the driver was not there. I called the office twice, and they informed they will find out where the driver was and would call me back. I never received a call from the office and I had to take a taxi from the airport . Up to today, 8 days later no one has email me or refund the money . Don’t use this company”

Helpful Report

Posted 3 years ago

“Useless. PDF instructions for airport pickup are wrong and out of date. Phone support doesn’t help. Long wait at the desk. And then finally they put you in a taxi! Child Car seats are not safe. Avoid and Use a professional firm.”

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Posted 3 years ago

“Totally unreliable. Driver did not show up. When we called them, customer service was not at all helpful and kept putting us on hold for long periods. After waiting for 40 minutes, we took taxis instead. We requested a refund, but never heard back from them.”

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Posted 3 years ago

“Easy to book, very Good Customer care, on time in-place, well signed, Professional”

Helpful Report

Posted 3 years ago

“Apparently they forgot to book the transfer, left stranded and had to pay a local taxi. Now been told will have to wait 30 working days, that's 6 weeks while they investigate before I can have a refund. Totally unacceptable. Never again”

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Posted 3 years ago

“Very happy about the service. Easy to find and on time both in arrival and departure. Can well kept and comfortable. Special thanks to Salvo, our driver, who was very careful and attentive to our needs. Highly recommended!”

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Posted 3 years ago

“My flight was rescheduled I will arrive at 23H20 inside 9H30, they tried immediately to take advantage of the situation they want absolutely a new booking and a new payment; they want and demand refund to the insurance or airline. I have some objection about this method suddenly they can’t give us the service. I have an insurance, no problem for refund and re booking with another company”

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Posted 3 years ago

“Fui para palma há 15 dias, na chegada tivemos transfer. No regresso estivemos para perder avião porque não comparecerem no hotel. Após várias chamadas, só atendiam gravações. Não devolveram o valor, além na situação em cima da hora, de recorrer a um táxi que teve que fazer percurso com urgência, para não perdermos avião. Até hoje sem justificação. Péssimo não aconselho a ninguém.”

Helpful Report

Posted 3 years ago

“Beware Scammers! Fully payed transfer has been canceled by the company with no refund ca.20 hrs before the transfer itself. Support is non existent: either its Chat bot or answering machine. All reviews on the website seems to be fake as well. I would recommend to everyone who’s going to Canarian Islands — take a taxi at the Airport. It’s cheap and you will pay by the end of the trip.”

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Posted 3 years ago

“I had a transfer in Madeira Funchal. My flight reached Funchal but did not land due to strong winds and was diverted back to origin. We were rescheduled to a flight on the next day. I contacted Suntransfer as soon as i touched down to inform and request un update for the transfer. I was told they had no availability and in spite they announce they refund, i was denied a refund with the argument i was coming on a different flight. NEVER USE THIS SERVICE AGAIN”

Helpful Report

Posted 3 years ago

“Disgraceful Service - AVOID THIS COMPANY! The driver was not at the meeting point (although we were on time) so we had to ring the office. When he did appear he was extremely rude. He didn’t introduce himself, help my wife with the bags and just proceeded to march off. When I remonstrated with him be became agitated and said, ‘ I’m not taking you, get a taxi’. I once again rang Suntransfers office only to be told that the driver was within his rights not to take us, so once again the response was ‘get a taxi’. I then spend the next week chasing a refund and an apology, I got one eventually but not the other. Customer services are a joke and extremely unhelpful and hard to get hold of. Take my advice, and theirs it would seem a get a taxi!”

Helpful Report

Posted 3 years ago

“Transfer driver was never there to meet us at palma airport. After 3 phone calls was told to get a taxi but return was guaranteed to be there. On return same again after a phone call was told driver could not be located so get a taxi and send receipt lol. No refund and no response up to now KEEP AWAY!!!”

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Posted 3 years ago

“Perfect transfer to Barcelona Airport in the middle of the night.”

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Posted 3 years ago

“I thought this company was good. I was disappointed. Upon my airport drop off. The driver dropped us in the wrong terminal 4 in Madrid. After know we needs to be drop off in terminal 1. We had to pay for extra taxi and a connecting bus to terminal 1. Which is unfair cuz I had already paid for my airport service. He should done his research. Careful using them .”

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Posted 3 years ago

“Worst experience ever. Due to our fly delay and some problems at airport with lost luggage and Covid testing we arrive out later, but nobody was waiting for us. Tried to call the call center (romanian and portugal number too) several time, nobody answers, so we had to take another taxi. Wrote emails and the answer is they will investigate this case in 20 day. Still waiting for refund but probably is a waste of money. Definatelly will not recommend anyone!”

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Posted 3 years ago

“Still waiting for over an hour”

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Posted 3 years ago

“When you book a premium taxi ( to treat yourself as the add says), then in many cases you get an (old) van/minibus instead of a luxury car! This happened again last time I booked for Gran Canaria. This means you sit on a small seat while 10 other small seats go un-used. These vans/minibuses are typically not comfortable and luxury at all. A total waste of the extra money you pay.”

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Posted 3 years ago

“Worst experience ever. My family never got picked up after over an hour trying to get a whole if suntransfer.com we ended u paying a taxy and I decided the charge. Well they despised it back claiming they did provided the service. Really, so why did I had to pay a taxi, why do I have a taxi receipt. Unreliable.”

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Posted 3 years ago

“It was a great experience and a good service. We got all information via SMS or call. There was no delay, the car (Minivan) was clean and actually really modern and looked new, and the driver (Denys) was polite, informative, and helpful in every possible way.”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews