Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were a group of 7 middle age women that arrived in Amsterdam on a 17.20 pm flight we made our way after long passport control to the meeting point as instructed an arrived there at 6 pm no one from suntransfers arrived an airport worker even tried calling from his phone to recieve only music we waited 1 hour an eventually gave up and had to pay 90 euros for an airport taxi SunTransfers insisted there driver was there until 18.35pm he definately was NOT !! It’s impossible in the area to miss a group of 6 women with luggage Sun Transfers even persisted to say they called my mobile phone which would not connect even though my phone was in my hand as I was trying to call them and I had no missed calls They refuse to refund or reimburse Absolutely disgusting please please do not put yourself through this experience there are plenty of other cheaper transfers And trains are easily an readily available right outside the station for the fitter people that can carry there luggage I strongly recommend Do Not Use this company I have never written a bad review before I am not a Moaner but the response from this company was a complete pack of lies !!”

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Posted 2 years ago

“Excellent transfer service. Used many times. Always on time. Very clean cars with nice drivers. Highly recommend.”

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Posted 2 years ago

“Nadie nos estaba esperando en el aeropuerto de Viena y tuvimos que buscar un taxi para ir a nuestro hotel en el centro. Total valía lo mismo el taxi que este servicio. No hubiera hecho falta esta reserva. Fatal porque esto es una negligencia grave y no nos han devuelto el dinero. Nunca recomendaría esta agencia.”

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Posted 2 years ago

“We have used Suntransfers four times.in a row when we have visited Madeira, and each time the booking process was easy abs the drivers punctual, couteouand friendly. A great service we will keep using.”

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Posted 2 years ago

“Awful service this company is a rip-off save your money and don’t use them. First off, for a premium car service, the cars they send aren’t premium to say the least. Beaten up Mercedes taxi isn’t a premium car. I booked a car service in Cyprus to pick me up from the airport and drive me to Paphos. The taxi driver waiting for me was rude and very unprofessional. He refused to drive me because I had a bike bag with me. After trying to shove my $10,000 bike into the back of the car, he proceeded to shout aggressively at me. I was a female traveling solo and his aggressive rude behavior was frightening. Needless to say I walked away and took a taxi from the airport. Later I contacted the company and explained the situation, their response was pathetic. They refused to refund me for a service that wasn’t provided for me and proceeded to try to guilt me that any complaint about the driver would cause his dismissal which is something they wouldn’t feel good about. Never in my life was I treated with utter disrespect, this company doesn’t understand or value customer service.”

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Posted 2 years ago

“Tip? Do not hire this company!! The car never arrived and while I was waiting and claiming it, they lied to me about its location. It was a very bad experience. I finally had to take a taxi. Never more!!!”

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Posted 2 years ago

“A FUIR ABSOLUMENT ! Je mets une étoile mais les prestations de Suntransfers en valent ZERO. Après un long vol, nous sommes arrivés à l'aéroport à l'heure prévue soit 23 h ou aucun chauffeur ne nous attendait. Nous avons attendu 2h et à 1H du matin en désespoir de cause nous avons du prendre un autre taxi que nous avons du payer en plus. Aucun moyen de contacter facilement cette société qui semble-t-il, au vu des autres commentaires, est coutumière de ce genre de problème. Nos messages restent sans réponse et aucun remboursement n'a été effectué. ARNAQUE PURE ET SIMPLE.”

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Posted 2 years ago

“Scam! to avoid We arrived at the airport on time and no driver was waiting for us. We waited 45 minutes with 3 children, and had to take a taxi, which we paid extra for. Suntransfers refuses to reimburse us. A total scam”

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Posted 2 years ago

“When we arrived, our plane was slightly early, but the driver was there waiting for us with a name board. I have difficulty with high steps into vehicles but there was a drop down step that made things easy. Without the need for us to direct him, he found the apartment in Los Gigantes no problem. Our transfer back to the airport was just as good. He was there just before the booked time, very early morning, helped us with our bags, and again there was no problem getting into the vehicle. Both drivers were friendly courteous and professional I would recommend this service”

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Posted 2 years ago

“Had a great experience with this company over in Portugal so decided to use the service again on the trip to Spain. Booked a transfer from Malaga Airport to Mijas which was little delayed as local office thought the flight I was on was next day. Decided to book a transfer from the apt to Malaga Airport only to find out that the price is actually €100 (yes, shocking) more as the apartment shows in district of Calahonda even if it's just few mins from Mijas Costa centre. I booked the transfer 2 days before my flight and cancelled it about an hour later but because I cancelled in the afternoon and my transfer supposed to be in the morning, which meant the cancellation was less than 48hrs so got no refund of the original price.”

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Posted 2 years ago

“Everything about suntransfers was amazing! Especially the price! Booked a round trip and received a confirmation immediately! Picked up at airport as soon as we arrived and returning to airport as well! Would definitely book again!”

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Posted 2 years ago

“There was nobody waiting for me and I had to pay an extra driver to get from Cancun to Tulum ! Never get refounded never got my money back”

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Posted 2 years ago

“Worst experience from any transfer company. Firstly they didn’t know where the street I was staying at in Tenerife was…. Every taxi driver during my stay found it without any problems. I sent coordinates and showed them on Google maps but as it was a cul de sac they said they’d have to drop me off at the bottom of a steep hill as they wouldn’t be able to turn round. This was supposedly in the private taxi I’d booked.. which turned out to be a minibus. The driver eventually agreed to take me to the end of the cul de sac without a problem. He said they wouldn’t be able to turn a large bus there tho and they’d pick me up at the bottom of the hill for the return. I said I’d booked a private taxi… not a large bus, so what was the problem. The driver insisted they wouldn’t pick me up from the property. Now I’m faced with standing on a street corner with cases waiting for a vehicle (not specified what sort) which would be looking for 2 unidentified people with cases… I cancelled the return… they then sent a text confirming the return with no refund. Useless and will never deal with them again”

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Posted 2 years ago

“If I could give no stars I would. I had used them in the past and it was great, this time the worst. American Airlines cancelled our flight, I let them know as soon as we knew it cancelled. I purchased their insurance which turns out only covers if you cancel the transfer before your flights scheduled departure time. So because American Airlines delayed and then canceled the flight I can’t get a refund because it was after the original scheduled departure….. not sure I understand how that’s my fault but they told me to try claiming it on a different insurance to see if they would pay instead. Once we finally arrive I spoke with them the day before departure to make sure everything was good to go for a transfer from the hotel to the airport. After some talking they got it all taken care of. Fast forward to the next day 1 PM time for departure no one shows up. I reach out they forgot to dispatch a driver, they finally arrive at 1:30 in a small Kia car which I had reserved a private minivan because we had three passengers with five bags. Our luggage didn’t fit in the bag we had to carry it ourselves in the car. Once on the road he asked us three times if we were going to American Airlines and still proceeded to drop us off at Delta. I sent an email reaching out asking for a refund for both portions as you left us stranded for a half hour we almost had to take a taxi and we were running to our gate. I was refunded $13 of what cost me almost 100$ when it was all said and done, that’s what they think is a fair refund….. don’t ever use them!!!”

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Posted 2 years ago

“Sitting on a bus for 3 hours is no fun never again”

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Posted 2 years ago

“Perfect service in Gran Canaria, from Playa del Ingles to Airport, yesterday morning. Very nice driver, just on time for pick up. Reserving process is easy and fast confirmation per email. The info of the pick up time took more than 24 hours, but unpatient as I am, I called the local office to hear it. So far ok. Next time the same procedure for sure. 👍”

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Posted 2 years ago

“Fantastic service from this company in our transfers between Alecante airport and Benidorm. Got WhatsApp message day before travel from UK informing that driver will be at airport with my name on card. Very reassuring and no stress whatsoever which is what you need on holiday.”

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Posted 2 years ago

“On time, great service, nice clean car. Third time we’ve used them in very different EU countries - same great results!”

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Posted 2 years ago

“Unfortunately, the company has no way to deal with cases where changes to reservation are required (for example due to COVID testing results). We needed to change our pick up date to airport after COVID positive results but no drivers were available at the requested time. So then when we tried to cancel our reservation, they said it was less than 48 hours so cancellation was not allowed. This despite the fact that we had bought the extra insurance. Communicated with the customer service several times for them to explain the situation and reason but they were very rigid. Disappointed in the overall interaction with SunTransfer. It's too bad because our up from airport was good.”

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Posted 2 years ago

“Very polite and helpful drivers took us from the airport to the hostal and back. We needed to change our return transfer time and could do it very comfortably from suntransfers homepage chat. Thanks!”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews