Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Monitor flight times so if flight late or delayed they know in advance. Easily found at airport on arrival ,help with luggage,friendly ,smartly dressed ,friendly & helpful drivers. I have used them 8 times now & will continue to book as it is an excellent service.”

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Posted 7 years ago

“Brilliant service, and would recommend it. Our driver for the return journey was quarter of an hour early, and came to find us, but without hassle. We will use them again and again.”

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Posted 7 years ago

“Was I’ll and couldn’t fly. Informed Suntransfers the day before and was told as it was not within 48 hrs no refund or ability to amend date with them! Very poor as you don’t choose when your ill. Joke is I took the time to tell and the poor driver turned up anyway. Will not be using them again”

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Posted 7 years ago

“Easy to book with and piece of mind that your journey to your destination and back to the airport is in safe hands”

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Posted 7 years ago

“on time used them every time we go on holiday never had any problems and service with a smile job satisfaction goes a long way and always nice vehicles ;”

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Posted 7 years ago

“EVERYTHING WENT SMOOTHLY ON ARRIVAL AND DEPARTURES.”

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Posted 7 years ago

“On time , clean large taxi and good price”

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Posted 7 years ago

“everything went smoothly both pick up from the airport and the hotel both drivers very courteous and helpful,very reasonable on price fully satisfied.”

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Posted 7 years ago

“Excellent service, cars all punctual”

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Posted 7 years ago

“one pays for what one gets,a well orchestrated business and will use again.”

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Posted 7 years ago

“Excellent service at a very competitive price. Would highly recommend.”

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Posted 7 years ago

“Excellent service. Would recommend to all. Only thing to highlighted is that small hand luggage is not like cabin luggage, can only be handbag or camera bag. Not made clear at booking & one could be easily caught after booking & hence pay extra charges. Will definitely use again.”

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Posted 7 years ago

“Reliable. on time and reasonably priced transfer in clean vehicles and courteous staff.”

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Posted 7 years ago

“nice helpful drivers clean cars have used before and will use again”

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Posted 7 years ago

“Don’t use them! We booked a taxi with Suntransfers from Piraeus Cruise Port to Athens Airport for 1 September this year at 08.30. At their request, we upgraded to a mini-van as my wife uses a wheelchair. This appeared on the voucher. We disembarked from the cruise ship before 8.00 am and proceeded to wait in the area designated for passengers to meet taxis. At about 08.15, the port policeman asked if we needed help, seeing my wife in a wheelchair. I said that we did not as we were expecting a taxi. By 8.30 there was no sign of the taxi. The other taxis waiting for passengers displayed signs with names on them. At no time did anyone display our name. I checked constantly. In addition, my wife was the only wheelchair user in the area so it would have been very easy for the driver to have spotted us. At 8.30, the policeman was becoming concerned and asked what we wanted to do. At our request, he rang the Greek number written on the voucher twice. However, the reply went to an automated voice which said that in case of problems we should go on to the internet! This in the circumstances was impossible. In addition, no-one made an effort to ring us until much later. At about 8.45, I went back to the policeman and said that since no driver had arrived, we would like his help in organising a taxi to the airport, where we had a flight to the UK. We were concerned at missing the flight and by this time (08.45) there were only two taxis available with some 50 people waiting. The policeman very kindly asked one of the taxis to take us to the airport which he did. Some minutes after we had climbed into this taxi and started off, I received a phone call on my mobile to say that the Suntransfer taxi had arrived. I said that it was too late as we had just taken another taxi. We were upset. I complained on our return to the UK, but after several attempts, Suntransfers refused to return our money and did not explain why the taxi driver had not seen us or displayed our name. Very unsatisfactory. Will not use them again.”

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Posted 7 years ago

“Terrible waited 40 minutes at airport, then with a flight time of 7.45am they wanted to pick me up at 0240!!!! If you have a flight before 11am I wouldn't use them , they only tell you pick up time 24 hours before ,that way you cant cancel and get refund as they state you have to give them 48 hours, pay a little more and get a better service”

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Posted 7 years ago

“needed to change return date due to Monarch insolvency. Changes made on line .Thank you.”

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Posted 7 years ago

“Easy booking, on time, friendly staff”

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Posted 7 years ago

“Efficient and smoothly handled.”

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Posted 7 years ago

“Efficient service throughout”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews