Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used service and we have always been very happy with the service you supply. We have also recommended your company to friends. H.Boyle”

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Posted 7 years ago

“have always used them as i know they are reliable.”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Waited nearly an hour and a half for transfer to arrive at Faro airport for pick up and 20 minutes from hotel back to Airport Paid 95 euros and given a paltry 23 euros refund terrible service and terrible after sales service Never use again in Portugal”

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Posted 7 years ago

“Arrived at paphos airport,flight was slightly delayed,when we got into terminal my name was on a welcome board.We were met by a very nice lady who radioed the driver who literally met us outside 1 minute later.On our return the same driver (Andreas) was at our villa 10 minutes before our pick up time but we didn't feel under any pressure to rush WILL definitely be using again.”

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Posted 7 years ago

“Perfect Service 10/10”

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Posted 7 years ago

“We arrived in Venice in a party of 10, we were greeted on arrival and transported to the cruise terminal in a fast and efficient manner, the drivers were courteous and helpful, the return journey a week later was of the same standard, would recommend them”

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Posted 7 years ago

“very nice driver, excellent service”

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Posted 7 years ago

“Driver was late. No apology. Dressed scruffy. Drove too fast chasing ano car he was annoyed at.”

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Posted 7 years ago

“Driver not there on arrival. I had to call UK no then he appeared looking dishevelled not smart like other pick up drivers. Chased ano vehicle on motorway which made me gasp at his driving. Very disappointed. Left customer feedback. Heard nothing from this company!”

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Posted 7 years ago

“Friendly, efficient and most importantly on time for both transfers.”

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Posted 7 years ago

“Great service. Taxi was waiting for us on time both from the airport and returning. Drove on a route to avoid early morning traffic back to airport. Did a great job of gettinv to airport l time for our flight. very freindly and efficient. Would deffinatly use again. Thanks”

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Posted 7 years ago

“Have used Suntransfers many time always on time, very courteous drivers, would not consider any other company,”

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Posted 7 years ago

“Very prompt and reliable”

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Posted 7 years ago

“We would never ever use this company! Really bad service. Driver was hitting on us and they didn't send a taxi for us when we had to go back to the airport! We paid for everything in advance and told us that we had to arrange a taxi ourselves and that they will refund us our money. We got a refund for the taxi but we never got our money back that we paid in advanced! We will let everyone know about this incident.”

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Posted 7 years ago

“no stress”

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Posted 7 years ago

“Transfer was all we had hoped for, driver was waiting for us on arrival with our name on a sign, journey was very comfortable and quicker than expected, the same applied on our return journey, will definitely use Suntransfers in future.”

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Posted 7 years ago

“met at airport on time comfortable journey to destination. Return pick up from resort on time and once again comfortable with pleasant and helpful drivers”

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Posted 7 years ago

“no stress, just on time”

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Posted 7 years ago

“I would like to express my disappointment in the SUNTRASFERS.COM services since I had a very bad experience with them. I made a booking from a Barcelona hotel yo the airport of El Prat (20 min ride). When I was making the booking a selected to be informed of the pick up time by SMS with an additional charge. I never received that SMS. Since, I have not received the pick up time SMS, I contacted them by online chat and I was informed that my pick up time was set to 2:45 am while my flight departure time was 6:25!!!! I complained to them arguing that that pick up time was way too early for my flight but their reply was that they had already made arrangements with the other passengers and they could not proceed to a change. It was very surprising for me when I catch the ride to the airport and found out that I was the only passenger. I really think that there better options instead of this irresponsible and inflexible company.”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews