Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a dodgy firm . We made a reservation and paid 92 euro in las palmas for a taxi from the Harbor to the AirPort but they never showed up, after we made a phonecall they told us that they have no taxi available and that we have to look for another taxi”

Helpful Report

Posted 5 years ago

“NO CAR ARRIVED AFTER WAITING for AN HOUR CONTACT NUMBERS UNOBTAINABLE UNABLE TO GET A REFUND WILL NEVER USE AGAIN”

Helpful Report

Posted 5 years ago

“ci hanno semplicemente lasciato a piedi. prenotazione fatta e pagata con due settimane di anticipo. avviso mezz'ora prima della partenza per l'aeroporto dicendo che non effettuavano più il servizio e dovevamo arrangiarci da noi.”

Helpful Report

Posted 5 years ago

“I bought their Gold Protection cancellation that allows someone to call until the time of pick up to either reschedule or get a full refund. I was on a cruise that could not dock in Athens and when I was in dock in Crete, I called them to tell them that our cruise was cancelled going into Athens. They said that since the ENTIRE cruise was not cancelled that I could not get my refund. Are your ****ing kidding me? Their Gold Protection terms clearly state that if your cruise arrival is cancelled, you can cancel and get a refund. That is a big LIE. I've used Suntransfers several times. When things go right, it's fine. But when things go wrong, you're screwed. Use a local service where customer satisfaction is important and they monitor things like cruise ships being cancelled going into a port or a flight being delayed or cancelled.”

Helpful Report

Posted 5 years ago

“My flight was delayed from Berlin -Milan - Trieste Our flights were delayed It is the responsibility of the transfer company to check on arrival times We arrived in Trieste after midnight with no-one to assist You did not offer a refund as your comment was you should have notified us A bit hard when you are in flight???”

Helpful Report

Posted 5 years ago

“Booked a private taxi between LPA and Las Palmas. Trip from airport in a rattletrap van rather than a taxi. Worse, when going to airport for trip back they didn't show up - but claimed they did and blamed us for not being at the address given. There was no possible way that we could have missed them, or they us if they had actually shown up. Never again.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH THESE..... Absolutely awful company. We booked this summer for two transfers on our trip to Kuşadası turkey, There where six of us one with special needs so we thought we would book with what we thought was a professional and reliable transfer company. Our collection from the airport was late and not in the arrival hall like planned, we had to find him outside 30 minutes late and we could smell alcohol on his breath, then on our pick up from our hotel they completely forgot to collect us and requested we take a taxi, our taxi just got us to the airport with 5 minutes before the gate closed ( very stressful ) and SUNTRANSFURES only refunded half our cost that didn’t even cover the cost of our taxi ride. It also took them 5 weeks to refund and offer me a pathetic 10% discount on my next booking, DONT BOTHER I will use a professional company at half the price next time.”

Helpful Report

Posted 5 years ago

“As always, turned to Suntransfers for our Holiday in Tenerife with two friends. Again, quite outstanding Service. On time, Quality of Car/Driver, friendliness, not least cost. Simply wouldn't use anyone else in Tenerife”

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Posted 5 years ago

“Being at the airport on time, providing us with a great efficient service with a clean and tidy car, door to door service with a smile. All at a competitive price”

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Posted 5 years ago

“Pickup was half an hour late driver said he was not given enough time to get to us between jobs. Pick up was late forcing us to take a taxi to airport. No apology from sun transfers or contribution to our costs despite calling to advise before taking taxi. Will never use again.”

Helpful Report

Posted 5 years ago

“Booked Suntransfers for Alicante/El Campello and return. Probably the best transfer company we have used. Easy to find at Alicante airport. Looked out the door of our apartment ten minutes before they were due, and there was the return waiting. Good vehicles and very pleasant staff. Will definitely use again”

Helpful Report

Posted 5 years ago

“Aus eigener Nachlässigkeit falsches Abholdatum gebucht...vor Ort stand dann natürlich kein Fahrer. Nach Telefonat mit der freundlichen Mitarbeiterin vom Kundenservice, organisierte diese in kürzester Zeit einen Ersatz. Das nenne ich Kundenservice! Danke!”

Helpful Report

Posted 5 years ago

“I've been using suntransfer for a long time, but yesterday when I was going from Warsaw airport to city accommodation, Before going home, the driver told me to get off about 300 meters before the house. So I went uphill with a heavy bag. When going to the airport this Saturday, walking down to the drop off point with a bag is disappointing. Pick me up in front of my house My reservation number: suntr-kk2071.”

Helpful Report

Posted 5 years ago

“We now ALWAYS use SunTransfers to book our airport transfers when travelling abroad, (about 10 trips with them so far) and I have to say, I have never had one single bad experience. I'd like to use this review to make a shout out to George who was our driver from Heraklion Airport to Gouves, then Hersonissos on 29th October 2019, and then back again at the end of our stay on 5th Novmeber 2019. Our holiday company failed miserably with our accommodation which was closed when we arrived, and George not only drove us to a new hotel, via a supermarket for baby milk, but made calls to local numbers on our behalf, and charged us no extra. He was friendly and polite throughout, and kept me calm when I was panicking about the baby's next feed and where we were all going to sleep. What an absolute superstar!”

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Posted 5 years ago

“Worst transfer service I have ever used, no one turned up at Lanzarote airport to collect us, rang through and waited in a phone queue, was basically was told our flight was early and asked whether I was at the correct meeting point, which I was, was told they would investigate the matter, received a follow up call asking me to confirm yet again I was at the meeting point, eventually after 1 1/2 hours received a voicemail message that due to traffic conditions, no one could come to the airport, so i need to take a local Taxi and claim back the costs. Return journey was ok but was surprised to see a modified van collect us rather than the premium Taxi service that was ordered. On return managed to reclaim my costs but needless to say, Sun Transfers will not get any repeat business out of my family in the future.”

Helpful Report

Posted 5 years ago

“My daughter as a wheelchair and every time I book a transfer they get it wrong. But this company got it right. Everything was so easy. The chauffeur was waiting and he sorted our luggage out put everything in the car for us. The driver was lovely and very helpful. He was very smart so was the people carrier. Felt quit special really. Even gave us some tips. And the same coming home. Honestly you won’t get no better.”

Helpful Report

Posted 5 years ago

“Great on-time service! Especially enjoyed Driver Javier on way to airport. Will definitely book again next year.”

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Posted 5 years ago

“Brilliant service, start to finish. Used few times previously and the booking process has always been straight forward. Drivers arrive on time or earlier, and you are welcomed courteously with a clear sign. Thank you Suntransfers!!!”

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Posted 5 years ago

“Good afternoon, This is the second time I use your services. Last year was already not so well (the arrival transfer in Ibiza has been cancelled a little time before arrival so we had to take a regular taxi without baby sit) but I gave a second chance to SUn transfer this year. For both transfers, this was not the category of car that I booked that made the transfer. For the arrival it was Ok, but for the return the driver was not at the meeting point so I had to contact the central reservation. The lady contacted a driver which arrived more than 30 minutes late. Plus the main reason why I booked this transfer was the baby sit for security. I booked a special/professionnal driver instead of a regular taxi (Price 3 times less when it's a taxi) was to be sure to have the baby sit fixed. There was not even a baby sit adapted for my baby so my wife had to cary the baby carefully in this big van. The driver told us he has been called last minute cause the transfer has not been reserved. The driver was not speaking english at all and honestly seems to have drink not only water... Good bye, forever this time. AD”

Helpful Report

Posted 5 years ago

“We booked a Suntranfers taxi from Berlin airport to our central hotel. When the the car didn’t arrive we called the number on the booking form. After a number of subsequent calls and assurances we ended up waiting an hour for them to arrive with the excuse they were stuck in traffic. We had to take an airport taxi in the end and I put in a complaint as they advised. I have heard nothing. Not even an acknowledgement. We ended up paying twice. I am so disappointed having used this company before with no problems.”

Helpful Report

Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews