Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs!!’ I would give no stars or 5 turds if I could. I booked this very expensive transfer from Florence Airport to the centre of Florence. The driver had a lousy attitude, and did not help with luggage even though I had paid for an executive meet and greet service. Leaving us to struggle with a baby pushchair and lots of suitcases. I also paid extra for a child seat for a one year old baby, instead I was provided with a child seat for a large child despite making the age of the child clear. To make matters worse, the driver could not find our destination which was right opposite Palazzo Pitti the largest Palazzo in Florence by far. The guy dropped us off on a street corner and lied that this was the destination. He tried to drive off and I had to stop him and ask him exactly where the building was. It soon emerged that he was lying and we were in the wrong street. He tried this trick several times. I reported this to Suntransfers and I corresponded with someone there who was worse than useless, and lectured me on not bringing my own child seat to Florence in the first place. She went on to deny all of the above and offered a 10% discount if I used their service again. As though I would be stupid enough to do that. These people are irresponsible, unsafe and worse than useless!! Avoid, avoid, avoid!!!”

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Posted 6 years ago

“Car took about 5-10 mins to arrive at arrivals after initial meeting, think this was more to do with airport very busy and buses trying to leave and blocking barriers.”

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Posted 6 years ago

“Excellentservice”

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Posted 6 years ago

“We booked a private hire cab from the airport to Marbella. Given the price for a bus for 2 and a cab return wasn't that big a difference, the convenience and reduced travel time of a taxi made more sense. Both drivers were on time (10 minutes early on the pick up) and were both really polite and courteous. The taxi (Skoda Octavia estate) was clean, comfortable and had plenty of room for our bags in the boot and lots of leg room for us on the back seat. This was the better option compared to the bus for comfort and convenience if 2 or more are travelling. Great service, thank you.”

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Posted 6 years ago

“Great experience using their service on a recent trip to Malta. Inexpensive and very good value for money. Drivers were friendly and courteous, and vehicles were clean and in good condition.”

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Posted 6 years ago

“Excellent service. Thoroughly recommended.”

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Posted 6 years ago

“Used suntransfer many times now, and have always been brilliant service.”

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Posted 6 years ago

“reliable and trustworthy”

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Posted 6 years ago

“I recommend to every traveler for booking car transfer with Suntransfers.com because it is a trustful and safe company”

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Posted 6 years ago

“Easy to book value for money drivers were polite helpful and on time. Was so pleased both journeys and will definitely use them again thanks Suntransfers.com”

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Posted 6 years ago

“Very reliable, comfortable transfers. Last minute changes to pick up were dealt with easily. I would not hesitate to use them again”

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Posted 6 years ago

“Always use Suntransfers for our journey from the airport to our hotel. First class courteous service everytime”

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Posted 6 years ago

“Very good service, on time, nice cars, pleasant drivers, got to where I was going with no problems and in good time. Would recommend them.”

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Posted 6 years ago

“Excellent customer service from Suntransfers would Definitely recommend 😄”

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Posted 6 years ago

“excellent service will definitely use Suntransfers again.”

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Posted 6 years ago

“Website booking was easy. Drivers were punctual, very courteous and helpful. I have already recommended Suntransfers.com to others.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Good service!”

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Posted 6 years ago

“The 'driver', vehicles and overall service was 1st Class/Excellent. The website/company are not flexible enough to allow fixed collection times at the airport as the booking system and service are both linked to the flight of the person booking the transport. We wanted to stay at airport for short while to meet friends but were unable to do this despite direct contact with booking staff beforehand. Despite this I will book again as the transport was superb.”

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Posted 6 years ago

“Excellent service. Straight through customs and straight into car with no waiting. Used this company on 2 trips now and would thoroughly recommend.”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews