Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We traveled to Berlin on 2nd Dec 2018. Our taxi driver was very friendly and courteous and gave us lots of good advice which made our trip even more enjoyable. Our return journey driver was just as good. We would definitely recommend this company to anyone who needed taxi transfers to and from Berlin. We hope to return to Berlin and will be booking Suntransfers again.”

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Posted 6 years ago

“Our first time using sun transfers and we would definitely use them again. Our driver was on time, smartly dressed and courteous. He helped with our cases and we were offered water. The car was clean and comfortable. We were traveling from Manchester airport to southport at rush hour and the weather conditions were awful. Heavy rain and winds. Our driver did a superb job of getting us to our destination safely.”

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Posted 6 years ago

“Never again - I would give them negative points if it were possible. An obviously inexperienced driver supposedly came to the airport (we never saw him) before our plane arrived (a long international flight). He or she waited less than an hour (although passport control alone took 40 minutes!). Suntransfers left us, after 24 hours of travel, with no transport and, since they refuse to refund the £120 we paid for a transfer of 100km, with a big financial loss. Instead, we are supposed to be responsible for not appearing!”

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Posted 6 years ago

“Good value and great service”

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Posted 6 years ago

“Another transfer with Sun Transfers that went like clockwork, from initial booking online to the return journey to the airport, on our way home. We have already booked our next trip.”

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Posted 6 years ago

“Service is prompt curtious and very good value for money. Suntranfers dont leave you hanging wondering if they've remembered you, they are in constant touch with you to reasure you they will be at your destination and how/where they will find. Used them eight times now, absoulutely nothing negative to say. See you soon on my next holiday Suntranfers.com”

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Posted 6 years ago

“Have used them many timestimes with confidence”

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Posted 6 years ago

“This is the third time we have used Suntransfers and each time it has been a pleasurable experience. They always provide polite courteous careful drivers that are on time. The vehicles are clean, comfortable with adequate space for passengers and luggage. Would definitely book this company again and would be happy to recommend”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Excellent. Would recommend using this company and will be using again.”

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Posted 6 years ago

“Avoid at all costs!!’ I would give no stars or 5 turds if I could. I booked this very expensive transfer from Florence Airport to the centre of Florence. The driver had a lousy attitude, and did not help with luggage even though I had paid for an executive meet and greet service. Leaving us to struggle with a baby pushchair and lots of suitcases. I also paid extra for a child seat for a one year old baby, instead I was provided with a child seat for a large child despite making the age of the child clear. To make matters worse, the driver could not find our destination which was right opposite Palazzo Pitti the largest Palazzo in Florence by far. The guy dropped us off on a street corner and lied that this was the destination. He tried to drive off and I had to stop him and ask him exactly where the building was. It soon emerged that he was lying and we were in the wrong street. He tried this trick several times. I reported this to Suntransfers and I corresponded with someone there who was worse than useless, and lectured me on not bringing my own child seat to Florence in the first place. She went on to deny all of the above and offered a 10% discount if I used their service again. As though I would be stupid enough to do that. These people are irresponsible, unsafe and worse than useless!! Avoid, avoid, avoid!!!”

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Posted 6 years ago

“Car took about 5-10 mins to arrive at arrivals after initial meeting, think this was more to do with airport very busy and buses trying to leave and blocking barriers.”

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Posted 6 years ago

“Excellentservice”

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Posted 6 years ago

“We booked a private hire cab from the airport to Marbella. Given the price for a bus for 2 and a cab return wasn't that big a difference, the convenience and reduced travel time of a taxi made more sense. Both drivers were on time (10 minutes early on the pick up) and were both really polite and courteous. The taxi (Skoda Octavia estate) was clean, comfortable and had plenty of room for our bags in the boot and lots of leg room for us on the back seat. This was the better option compared to the bus for comfort and convenience if 2 or more are travelling. Great service, thank you.”

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Posted 6 years ago

“Great experience using their service on a recent trip to Malta. Inexpensive and very good value for money. Drivers were friendly and courteous, and vehicles were clean and in good condition.”

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Posted 6 years ago

“Excellent service. Thoroughly recommended.”

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Posted 6 years ago

“Used suntransfer many times now, and have always been brilliant service.”

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Posted 6 years ago

“reliable and trustworthy”

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Posted 6 years ago

“I recommend to every traveler for booking car transfer with Suntransfers.com because it is a trustful and safe company”

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Posted 6 years ago

“Easy to book value for money drivers were polite helpful and on time. Was so pleased both journeys and will definitely use them again thanks Suntransfers.com”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews