Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket.”

Helpful Report

Posted 1 year ago

“Awful service, do not use, driver did not arrive, called customer service told the driver was coming and to wait, we waited an hour and no driver arrived and can't even get a refund, awful service”

Helpful Report

Posted 1 year ago

“I STILL WAIT FOR MY MONEY. IT'S MORE THAN FEW DAYS AND I DON'T GET MONEY FOR DOUBLE CHARGE !!!”

Helpful Report

Posted 1 year ago

“Our transfer never showed and we made the plane by the skin of our teeth, but when it comes to the refund, I have been left out of pocket”

Helpful Report

Posted 1 year ago

“Awful expirience they left us waiting for an hour, no car, no information, just ask us to wait, we had to take another shuttle. Dont trust this site and get some profesional one, this could put a dent on you family vacation. We are asking for a refund and they are fighting it, is the worst service i have had received in a holiday.”

Helpful Report

Posted 1 year ago

“My husband and I booked a return private transfer from Marrakesh Airport to our hotel in Casablanca. We could not falt any part of the service. Our drivers were both very polite and good drivers. We would recommend Suntransfers. Excellent job done, thank you.”

Helpful Report

Posted 1 year ago

“Paid for transfers and waiting for a driver. After numerous phone calls, are informed that he is on his way.I am afraid will be waiting until morning, so avoid this company.”

Helpful Report

Posted 1 year ago

“I guess the whole point of the service is to make the transfer from airport to hotel effortless. Well, none of that did apply in our case. The flight was on time, yet no one was waiting for us. Couldn't get through to telephone service. After some teeth grinning got through to a chat service. Told us to find a counter on the other part of the airport. So we did. The guys there didn't seem to have a clue that we needed some service. The brand was different from Suntransfers so I thought this might be a scam. They didn't have a car reserved for us but were eventually able to find a driver for us. For the feedback they offered later -10% off in the next booking. Well if you ask me the next time will never come.”

Helpful Report

Posted 1 year ago

“I have given them adequate time to respond and 4 emails to Herman Kraus but after theses and chasers he seems to have gone quiet. basically failed to arrive at booking leaving us with no transportation so had to arrange and cost us considerably more as was a 45+ mile journey, secondly checked with them about my return 24 hours before gor a text to confirm again and basically they did not turn up as said original booking cancelled on system so stopped return despite the text, they agreed to refund difference on journey out but will not agree to return extra funds for return for a 6.30am pick up so i had to try to find somebody whilst having no transport for a return flight some 2 h.5 hours later which caused lots of calls, flagging of people who declined and finally a yes. we have emailed the receipts so we can try to conclude but they seem to no longer now i have returned to correspond. they offered 10% off next journey and i amd my company have used before but to no avail. you have accepted you made mistakes so please just conform the full amount will be paid and conclude ? booking ref SUNTR_OM1607 Your chance to retain the monies of act professionally and refund the full amount. email and details hekld under the reference.”

Helpful Report

Posted 1 year ago

“Very punctual Lovely drivers Great service Value for money Will defo use again”

Helpful Report

Posted 1 year ago

“Booked a transfer from Cancun, our flight was delayed by 1hr 10min & with it being so busy it took us 1hr 17min to reach the pick up point from the time we touched down. There was no rep waiting & it took us 12mins to find him, he was sitting down at the back of a stall away from the meeting point. He then said our transfer was on its way & then tried to give us information on trips & given us details to contact, we said we were not interested. 5 mins later he informed us that our transfer had been cancelled because we were over 2hrs late & we would have to get a private transfer, we came out after 1hr 17mins so they did not take into consideration the delay, he already had a driver next to him, he said it would be £145 equal to Mex peso compared to £30 with Suntransfers for one way. Luckily we talked to the Tui rep & managed to get on the bus after having to tip the driver £25. Rang Suntransfers from the airport, which were no help what so ever. I sent an email to complain & claim a refund when I returned from holiday to which I have received no reply what so ever as at some 7 weeks later. I tried to phone them & unable to contact the also. Absolute disgrace and will never use again.”

Helpful Report

Posted 1 year ago

“The worse company we have ever been with. The driver on arrival was very rude and grumpy. Didn’t have a clue he was picking us up. On return they did not turn up even though I had messaged throughout the the day and they confirmed they would. Had to pay €45 for a taxi and was only offered £13.97 refund as we didn’t get a receipt? I would definitely not recommend this service 🤬”

Helpful Report

Posted 1 year ago

“We arranged for a transfer from Berlin airport to our hotel. Although the driver had the correct name and address of our hotel, he left us stranded in an unfamiliar part of Berlin at night. Despite our protests, he insisted it was the right address and drove off. When I contacted the coordinator, he said he couldn't help us. We were left with no choice but to walk for 20 minutes in the dark, dragging our suitcases until we located our hotel using Google Maps on my phone. I filed a complaint the very same day, and now, 11 days later, I've yet to receive a response. They had already charged me for the service before my trip.”

Helpful Report

Posted 1 year ago

“Super goede ervaring.. wij zullen volgend jaar weer boeken. Tot dan”

Helpful Report

Posted 1 year ago

“Servicio y puntualidad de excelencia”

Helpful Report

Posted 1 year ago

“Servicio de excelencia. Puntualidad, cortesía, limpieza.”

Helpful Report

Posted 1 year ago

“Used Suntransfers when travelling to Spain & Portugal. Service has always been punctual, good cars & excellent drivers.”

Helpful Report

Posted 1 year ago

“Blev inte upphämtad på flygplatsen, ingen svarar varför.”

Helpful Report

Posted 1 year ago

“Worst ever company what you can choose from. Taking your money and you never meet the bus. We too family's paid for the transfer and at the end had to take a taxi. Nobody wants to talk to you, or just hang up the phone”

Helpful Report

Posted 1 year ago

“DO NOT recommend this company! I paid for a private minivan and was totally disappointed on arrival in Dalaman as our transfer was a scrappy car, not even a luxury car! This was not how we wanted to start our holiday! The car was dirty inside, I had to even wipe crumbs off the back seat before getting in. The driver also drove like a complete maniac! We paid £130 and was only refunded £11… Absolute joke!!”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews