Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse company we have ever been with. The driver on arrival was very rude and grumpy. Didn’t have a clue he was picking us up. On return they did not turn up even though I had messaged throughout the the day and they confirmed they would. Had to pay €45 for a taxi and was only offered £13.97 refund as we didn’t get a receipt? I would definitely not recommend this service 🤬”

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Posted 1 year ago

“We arranged for a transfer from Berlin airport to our hotel. Although the driver had the correct name and address of our hotel, he left us stranded in an unfamiliar part of Berlin at night. Despite our protests, he insisted it was the right address and drove off. When I contacted the coordinator, he said he couldn't help us. We were left with no choice but to walk for 20 minutes in the dark, dragging our suitcases until we located our hotel using Google Maps on my phone. I filed a complaint the very same day, and now, 11 days later, I've yet to receive a response. They had already charged me for the service before my trip.”

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Posted 1 year ago

“Super goede ervaring.. wij zullen volgend jaar weer boeken. Tot dan”

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Posted 1 year ago

“Servicio y puntualidad de excelencia”

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Posted 1 year ago

“Servicio de excelencia. Puntualidad, cortesía, limpieza.”

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Posted 1 year ago

“Used Suntransfers when travelling to Spain & Portugal. Service has always been punctual, good cars & excellent drivers.”

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Posted 1 year ago

“Blev inte upphämtad på flygplatsen, ingen svarar varför.”

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Posted 1 year ago

“Worst ever company what you can choose from. Taking your money and you never meet the bus. We too family's paid for the transfer and at the end had to take a taxi. Nobody wants to talk to you, or just hang up the phone”

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Posted 1 year ago

“DO NOT recommend this company! I paid for a private minivan and was totally disappointed on arrival in Dalaman as our transfer was a scrappy car, not even a luxury car! This was not how we wanted to start our holiday! The car was dirty inside, I had to even wipe crumbs off the back seat before getting in. The driver also drove like a complete maniac! We paid £130 and was only refunded £11… Absolute joke!!”

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Posted 1 year ago

“Taxi stond niet op luchthaven antalya 15 minuten gewacht geen taxi wel betaald Dus andere taxi moeten nemen”

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Posted 1 year ago

“The driver at Rhodes Airport did not show up. When he was contacted he was obviously asleep. So rather than be stranded at the airport, we took another taxi and paid again. The company has not apologised or made a refund.”

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Posted 1 year ago

“Fantastic service and value for money. I left my glasses on the ship and the drivers and manager were very helpful and agreed to wait for an additional 30 minutes while I retrieved my glasses. I would book them again no questions! Thanks for your great service, Dave B”

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Posted 1 year ago

“Arrived a bit late because of the airport traffic, they refuse to take me to the hotel and I had to lose the ticket and pay £40 for a taxi ...very bad service .not recommended”

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Posted 1 year ago

“I was supposed to be at Antalya airport and my flight had 30 mins delay. By the time I got out of the airport the agent tested me and refused to pick me up. Although they were provided with the flight number and they could check the flight status and know when to come to the airport they refused to come to the airport to pick me up. It was 1:30 in the morning. I fully paid the price. No refund was offered. I was completely shocked by how irresponsible these people were. Do not trust this company at all. The work like a fake or sham.”

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Posted 1 year ago

“My husband and I arrived on 16th September to antalya airport everything went smoothly lovely mini bus for us clean and arrived back at hotel to pick us up after 7 days would highly recommend them and very reasonable”

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Posted 1 year ago

“Taxi didn't turn up at palma Airport sone girl then arrived after an hour with my name but no taxi had to wait again the girl was not very pleasant they eventually pulled in another taxi I think from another source and that driver wasn't happy either”

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Posted 1 year ago

“We paid for pick up on Piraeus Port on September 11 from Royal Caribbean Enchanted of the Seas Cruiser. Nobody came for us. When I called them I talked to somebody about it, excuses and not satisfactory answer. we had to take a Taxi to Athena.”

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Posted 1 year ago

“Suntransfer.com they are very dishonest company.our flight was delayed more than 3 hours. As soon as we knew that we will be late l contacted the " driver 'a by WhatsApp and let them know abou it. l messaged few times as soon as we were told by the airline about the delay. They read the messages and never replied back. l called them and not reply at all. l contacted them and l have an automated message saying that if the service didn't happen the money will return automatically to my bank . nothing more untrue than this. when l came back from my trip. l contacted them about the money and they replied that is more than 28 days and they can verify anything therefore, no money will be refunded. That is simply a big lie. l paid them £178 for nothing , that is theft”

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Posted 1 year ago

“They canceled our taxi to the airport after the pick up time via Whatsapp without any other solution to help us to arrive to the airport on time. This company is very unreliable.”

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Posted 1 year ago

“9 of us travelled to alicante Airport, had transfers booked in advance, they were one hour late collecting us, on the way back we had them booked for return at 11 am. After a few phone calls and emails, the man said bus be with us in 20 mins at 11-30, traffic jam 😠 eventually arrived at 11-50. 3 of our guys got taxi after 35 minutes of waiting €75, bus was 50 minutes late on return. So stay clear of this company if you have any sense.”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,752 reviews