Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very well priced . Cheaper than taxi outside of terminal . Will use again .”

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Posted 6 years ago

“Driver was very nice vehicle clean and comfortable def use this company again”

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Posted 6 years ago

“Driver did not show up at the pick up location. Called the number listed, agent assured me that the driver was at the pick up location and promised to call me back. No call back, no driver, no ride...despite a one hour wait and various calls to the agent. Took a normal taxi at the end. Suntranfers took more then two weeks to come up with a solution: a refund of exactly the amount I already paid. No compensation, nothing extra. Very disappointing service, I will never use this company again”

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Posted 6 years ago

“Really happy with this service my drivers were so lovely I get married soon and I will be making sure all my guest use this service as I couldn’t recommend them enough my flighted was delayed 20 mins and my driver was there waiting for me it was such a relief xx”

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Posted 6 years ago

“Driver was really rude terrible atitude he dropped my daughter and I off at other end of Benidorm we had a 20min walk to our hotel , he made me climb under bus to get our suitcases while he sat on bus , I spoke on the phone to Scottish women from suntransfers and she also was really rude other people on the bus could hear her shouting down phone and were appalled at her attitude she wouldn't tell me her name when I asked. I would NEVER use this company again .”

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Posted 6 years ago

“someone to meet us. help with luggage. Smile, Friendly, just a real nice Welcome. TRUST WORTHY. We will always use this Company. Thankyou K. Currie”

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Posted 6 years ago

“Easy to book - very competitive prices - reminders sent by text- friendly driver on time( in fact early!)- vehicle of high standard - used before and will def use again”

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Posted 6 years ago

“Excellent Service”

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Posted 6 years ago

“Perfect - on time, courteous, clean cars, exactly what you would wish for with a professional service.”

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Posted 6 years ago

“Transfer was great.clean fresh and great price.always on time.the best I've ever used.wont use anybody else great job.”

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Posted 6 years ago

“Reasonable price, On time, smart drivers and lovely clean vehicles...what more could you ask for? I highly recommend 😊”

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Posted 6 years ago

“Driver met us as stated on arrival with name board clearly displayed. Very pleasant and efficient driver. Same on departure spot on time arranged for pick up.”

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Posted 6 years ago

“Great service and easy booking.”

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Posted 6 years ago

“Used many times in different countries. Always found to be very reliable and good value for money”

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Posted 6 years ago

“Used this Company many times & they are brilliant - even tracked our plane & were waiting when we arrived half an hour earlier than scheduled. They always text to confirm which is very reassuring.”

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Posted 6 years ago

“Gick ej att boka om upphämtning då planet var kraftigt försenat utan var tvungen att boka av samt boka en helt ny transfer. det stod ingen bil på flygplatsen vi landade i Cancun mitt i natten. Trots att vi hade bekräftelse och betalt. Fick ringa en kundtjänst som skickade en ny bil. om då var på plats 50 minuter efter bokad tid. Vi krav på kompensation erbjuds jag 10 % rabatt på nästa resa! Att det går fel är en sak men att man som företag ej förstår vad service och kundvård är riktigt illa!!! Undvik detta bolag!!!!”

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Posted 6 years ago

“Fab transport service; always on time. So good, we booked for day trip ( Estoril to Fatima ) Our driver Antonio was fantastic; so helpful. We were able to take all the time we wanted at Fatima and still had time to visit 2 UNESCO World Heritage Sites and Obidos on our way back. Super day and will definitely be using them again.”

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Posted 6 years ago

“Prompt, courteous and immaculate vehicles. Staff are friendly and helpful. We’ve used sun transfers many times over the years and would not hesitate recommending them.”

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Posted 6 years ago

“Excellent service and value for money”

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Posted 6 years ago

“I had booked a car but an old minibus arrived , when I got in the music was on at full blast I had to ask the driver to turn the volume down this was at 4am . The driver then started drive like somebody on a formula one track , at one point on one of the roundabouts the back wheel hit the kerb , I then yelled at him to slow down & treatened him with the police when I arrived at Malta airport ,he slowed down . He then decided rather than drop me off at the terminal building to stop at the nearby bus stop across the road , rather than enable me to be able to call a police man , keep away from Suntransfers if these are the type of drivers they hire .”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews