Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver didn't turn up. Called customer services who eventually told us to make our own way into the city. This was late at night. Emailed to explain what had happened and request a refund. This was over 30 days ago. Have been completely ignored. Dreadful service.”

Helpful Report

Posted 2 years ago

“not buy! you can lose money !”

Helpful Report

Posted 2 years ago

“I booked my transfer over 2 weeks prior to travelling. As my flight arrived at 11pm, I wanted to have my transfer booked and sorted. The confirmation email that was sent to me claims that if there are any delays with the flight, the driver will wait accordingly as they track the flight. I ended up getting through at Faro airport at 3:00AM and no driver was waiting for me. No communication to let me know. Only after ringing through multiple times did they tell me that my driver was “unwell” and not coming. I understand that these things happen but IF my driver was unwell, then I should have been informed prior to my flight. The man on the phone was extremely unhelpful and ignored every question I asked him, he sat there silent on the phone, not helping me to replace the driver. Unfortunately this company left me (a young vulnerable female) stranded in Portugal , a country where I’ve never been and most definitely can’t speak the language, in the middle of the night. The man stated that I’d receive a refund, but I NEVER got the confirmation email. I had to call back the next day. Another man on the phone told me that “this happens all the time”. If this happens all the time then why don’t the have the resources to fix this issue or at least a contingency plan? He then proceeded to tell me that a refund takes 15 days, which is far too long considering it was a mistake on their behalf. Sun Transfers has no sense of communication - I’d recommend to book with another company if you actually want to receive a driver. Both people that I spoke to on the phones, were extremely unhelpful, unapologetic and unable to problem solve. Based off other comments, I’m not the only one and it’s appalling that so many others are also left stranded. Hopefully this company does the right thing and refunds everyone that has been affected. The amount of emotional distress this company has caused me is too much, and has ruined my holiday.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY! We booked a Taxi service with Suntransfers and the driver never showed up. We already paid the booking in advance and tried to get a refund. We were told we would have to wait 21 days while they ''investigated'' the matter even though we had called them at the time and they confirmed the driver was not contactable and they had no other drivers available. It has been well over a month now and despite several calls and emails we have not been able to get a refund. Complete disgrace.”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER, DO NOT BOOK, TRANSFER DID NOT SHOW UP We have booked transfer from Pisa Airport to Marina di Bibbon a in Tuscany, Italy with Suntransfers. Total cost was €137.80 which was taken from my card immediately on confirmation. When we arrived there was NO TRANSFER, NO DRIVER, NO CAR. We landed at midnight with two exhausted kids who were promised a private driver waiting on us with their names on it, disappointment is an understatement. I went to live chat and have been advised that they can’t get in touch with the driver and we have to get a taxi and pay for it ourselves. I asked them to arrange a local taxi for us and settle for it as there was none at the airport at the time and my request was declined. They said book a taxi and we will refund you. Airport taxi cost €140. One month later I`m still waiting on refund. There was no acknowledgement of their failure to provide service we booked, no apology. I have received email looking for feedback to which I replied and of course it wasn’t posted to their website, no follow up either. Every time I call they say there is a backlog and no one can do anything for me. Today Customer Service representative told me he can do nothing, no one can do anything and hanged up on me when I was asking to email Quality Department who deal with refunds and CC me on his response. Company is complete joke and staff is highly unprofessional. Never again will I book with the company or recommend to anyone I know. Stay away, you will get no transfer or refund! Ludmila Murasova”

Helpful Report

Posted 2 years ago

“My flight was delayed for 1 hour and my drivers was gone I have looked and called four 30min NOBODY So i took a shuttlebus to my hotel Thats why i cancelled my ride back bacause they are not worth it”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company. Booked and prepaid for a taxi so our daughter didnt have to organise it herself when she got to Alicante. The taxi didn't turn up.We contacted Sun Transfers about it but they have ignored the emails. If they were UK based we could bring a court claim but they rely on being in Spain. Basically fraudsters. Do not pre pay them as they will steal your money. Book someone with integrity.”

Helpful Report

Posted 2 years ago

“We have just had the same experience and had the bad luck of speaking to their customer service person Ayola who was extremely rude and shouted down the phone, calling me a liar. We have been left high and dry with no transport back to the airport - a transfer service which we had already paid in full. Absolutely disgusting. Shame on Suntransfers”

Helpful Report

Posted 2 years ago

“very poor service, the driver was nowhere to be seen when my children got out of the airport. They plane landed at 9:55, the driver called them at 10:44 to tell them to meet him in the car park, where they had to go alone, dragging their suitcases by 40 degree celsius. Customer service was not picking up the phone, and when my call got answered, i had to wait 20 mn to get an invitation (in spanish when i was calling the french customer service !) to leave a message (which I di), I'm still waiting fore them to get back to me (now it's for 16:27...) Never again !”

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Posted 2 years ago

“Patetico servicio y lamentable customer service. Reserve con 2 semanas de antelacion la recogida a la 13.00 en mi hotel porque el avion salia a las 18h. Se supone que con 24h de antelacion debe decirte a que hora te recogeran. Contacte el dia anterior varias veces con ellos y no tenian ni idea de a la hora que vendrian a recogernos. El mismo dia que mi vuelo salia volvi a contactar y me dicen que vendran a las 3.35 cuando a las 3pm yo ya deberia estar en el aeropuerto (el viaje desde mi alojamiento al aeropuerto es de mas de 1h si todo va bien). Les digo que es inaceptable y me dicen que no es su problema (tengo todas las conversaciones que tuvimos, incluso hasta cancelaron la conversacion). Tuve que cancelar 2h antes debido que me iban a hacer perder el vuelo y por supuesto me dijeron que el dinero no se devuelve. Voy a poner una queja en la oficina del consumidor por estafadores y ladrones. MUCHO CUIDADO CON ELLOS!!!! No son lo que dicen y en caso de problema no se hacen responsables de nada, solo de no devolverte el dinero.”

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Posted 2 years ago

“Excellent service, driver was waiting upon arrival, extremely helpful with luggage and settling all 11 passengers. Return service was equally as good. Will definitely use again.”

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Posted 2 years ago

“Turned up 40 mins late, went to the wrong Terminal @ Paris CDG. Then didn't turn up at all for the return journey. Absolute bunch of jokers.”

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Posted 2 years ago

“Did not show up at all!”

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Posted 2 years ago

“Do Not Use Sun Transfers: Did not show up for transfer from airport to hotel or for return one week later. No satisfaction from their customer service.”

Helpful Report

Posted 2 years ago

“AVOID USING THIS COMPANY. Picked us up from airport in a 40 year old rust bucket with no air conditioning. Didn’t even bother to collect us from the hotel for our transfer back to the airport and had to book a taxi. Nearly missed our flight.”

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Posted 2 years ago

“Forgot to pick up our scheduled party of 11 from Vogue Supreme Bodrum.. to the airport on July 9, 2022. We had to end up taking taxis & almost missed our flight. This was previously scheduled and paid for weeks in advance.”

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Posted 2 years ago

“Pessimo Pessimo, pagato transfer da Gatwick a Londra e non si sono neanche presentati in aeroporto. Non ho ricevuto nessun avviso e ho dovuto aspettare 1 ora per un taxi che ho pagato 130 pounds. Spero almeno in un rimborso . Mai più suntransfers.Da evitare se non si vuole rimanere a piedi come noi coi bambini”

Helpful Report

Posted 2 years ago

“Outward Trip Barcelona to Cruise Port May 2022. Vehicle was very late, no contact. Tried to ring emergency number supplied which was a recorded message in Spanish even though I had rang the UK number. Vehicle eventually arrived just as we were getting into a local taxi. Inward trip from Cruise Port to Barcelona Airport vehicle did not turn up after 30 minutes. Rang emergency number, operator said she would check and ring me back. She did and told me the driver was at the port gates and would be there in 10 minutes. 15 minutes later she rang to confirm we had been picked up but we hadn't. A few minutes later she rang me to say they could not lift us and to find our own way to airport and claim a refund. I was sent a link to make a report. On return home i completed the report including our taxi receipt but after 30 days I had heard nothing so wrote to them again and they replied to say refund of taxi fare had been credited to my credit card and it appeared a few days later. Although I got my refund I cannot recommend Sun Transfers.”

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Posted 2 years ago

“I have now been waiting for a refund since 19th June , still awaiting from them proof they have sent it”

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Posted 2 years ago

“Booked a private transfer and it was not there when we arrived. The company will not reply to my complaint or offer any form of communication or apology.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews