Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,768 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I HAVE USED SUNTRANSFERS FOR THE LAST 4YRS AND FOUND THEM TO BE VERY RELIABLE UNTIL THIS TIME WHEN THEY WERE OVER 30 MINUTES LATE PICKING US UP TO RETURN HOME....... STILL GOT US TO THE AIRPORT IN TIME AND I WOULD STILL USE THEIR SERVICES AGAIN”

Helpful Report

Posted 11 years ago

“If you need to contact a US customer who uses your service, you would need to email 2 or 3 days before trip begins Otherwise, it would be difficult to contact customer via US home phone number because customer will already in transit to destination (Barcelona airport in Spain)”

Helpful Report

Posted 11 years ago

“I have used the company 3 times before and find it very reliable, was 10 mins late picking us up but was not an issue as we got a call to say he was going to be late which was very efficient service. Overall i will continue to use suntransfers when on holidays”

Helpful Report

Posted 11 years ago

“Since I am a travel agent and I booked this for my clients I think you should pay a commission to travel agenta since we use your company frequently”

Helpful Report

Posted 11 years ago

“You were unable to provide the contracted service here due to third party exiting from agreement. You notified me and tried to solve the situation but there was insufficient time. A full refund was agreed - correctly. Thank you.”

Helpful Report

Posted 11 years ago

“We have used your taxi service on our last 2 trips to Majorca and the service has been very good. The only minor issue was the website would not allow a pick up of less than 2 hours 20 minutes and as we only had hand luggage and had checked in online, this could have been shorter. Any chance of chamging this ?”

Helpful Report

Posted 11 years ago

“the transfer to the apartment on holiday was a little late and drove slightly fast. On return to the airport the transfer was excellent”

Helpful Report

Posted 11 years ago

“Good service. We just had to wait a short while on arrival as the rep was busy sorting child seats for another customer. We will definately use the service again. Thanks.”

Helpful Report

Posted 11 years ago

“all fine - although the driver could have helped with moving our luggage rather than leave us to struggle with 5 bags and 2 children”

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Posted 11 years ago

“I have used your transfer twice now from faro to Albufeira unfortunately i did not use your company for the collection from our apartment as you insist on picking up early enough to allow 2 hours at the airport. As we travel with Ryanair and have no luggage to check in and our flight was at 07.30 this was way to early for us. I telephoned and was told this was your policy and there was no around it : (”

Helpful Report

Posted 11 years ago

“Have always used your service for transfers from airport - on this occasion although we arrived early at the airport - it would appear that our name was not on the list. However found the person I dealt with over the phone very helpful. No problems on our return journey to the airport - our Driver NONO was excellent”

Helpful Report

Posted 11 years ago

“Both pick ups were late, but not a problem, a quick phone call and a quick reply. Barcelona had a marathon on our collection day which resulted in heavy traffic, although the driver should have been aware of this, any other pick ups we have had the driver is always early and waiting, as I said it worked out fine in the end.”

Helpful Report

Posted 11 years ago

“Although return pick up was late, phone call was answered almost immediately and was assured within 5 minutes driver was on way. Cheers.”

Helpful Report

Posted 11 years ago

“Plus Point - We needed to change our pick up point for the return journey and you accepted this and the service was exceptional only critisism is the vehicle was quite old some seats seemed loose and one seat belt point did not function. We have used you several times and previously vehicles always really good.”

Helpful Report

Posted 11 years ago

“Everything was excellent except the car seat was not fixed and it took a while to get it fixed and even then u was not sure it was do e properly.”

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Posted 11 years ago

“The way to the Hotel was great, the Kids could watch a movie, the child seat was correctly installed. On the way back, there was no installed child seat, we installed it ourselfes. But all in all, it was allright.”

Helpful Report

Posted 11 years ago

“Everything worked very well in the end. One problem arose at the booking stage with regard to the address of the apartment. The address we gave was correct but Suntransfer was unable to locate it on any map and this lead to emails going back and forth. We were anxious at one stage before travelling that we had made a mistake which turned out not to true. However everything worked out in the end.”

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Posted 11 years ago

“Apart from being late we have no complaints !!”

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Posted 11 years ago

“We arrived at Fuerteventura airport and was very impressed by the efficient transfer. Return transfer arrived 15 mins late I called you customer services and they were very helpful investigated the situation and came straight back to me which was reassuring. I would still book with Suntransfers again”

Helpful Report

Posted 11 years ago

“Our transfers were from Faro airport to Alvor and return. The drivers were on time, friendly and polite and assisted with our luggage. Our only concern was in relation to the return journey. A rather old mini-bus was provided rather than a saloon car and the driver did not take the quickest route via the motorway. The return journey was therefore not as comfortable as the trip from the airport to the resort and took about 20 minutes longer.”

Helpful Report

Posted 11 years ago

Suntransfers.com is rated 4.6 based on 11,768 reviews