Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service snd price, have used many times and will keep using - have never had cheaper quote”

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Posted 7 years ago

“I would have no hesitation in recommending Sun Transfers, We booked a vehicle for 6 people, the booking process was easy and I was kept up to date with reminders of the times / dates of collection. The driver was at the airport waiting on our arrival with clear name sign to be found, likewise on our return journey to the Airport. The vehicle was clean and the driver helpful. We could ask for no better service.”

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Posted 7 years ago

“We have used them on numerous occasions this year and found them to be obliging and professional in all aspects they haven’t let us down yet we would have no hesitation in recommending them”

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Posted 7 years ago

“We arrived in Berlin after a very long day of traveling expecting a driver to be waiting at arrivals for us to help with luggage and deliver us to our hotel. No driver showed up (despite our having booked months beforehand). We waited an hour including spending 25 minutes on the phone with Customer Service to find our driver. We ended up having to take a taxi to our hotel which meant managing a lot of luggage and a handicapped person from the gate to the taxi stand. On our return trip to the airport, our driver was 15 minutes late to pick us up after being assured that the driver would be on time. Customer Service was dreadful when we asked for a refund until a supervisor got involved. We are world travelers and hire many different companies for tours and transfers and I can say we have never experienced such poor customer service. This experience of one driver not showing up and another driver arriving late is enough for me to not ever use Sun Transfers again.”

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Posted 7 years ago

“Superb service from Suntransfers. Booked at a great price for a party of 12...never going on the cheaper shuttle again. Faultless .. Well done Suntransfers”

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Posted 7 years ago

“The drivers were late to pick up at the airport and then could not find the property. They did not arrive at all firvthe departure pick up and it was impossible to communicate with the office. I emailed a complaint after the holiday and they did not respond. I would not recommend this company. There are other companies.”

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Posted 7 years ago

“Puntualità mezzi utilizzati nuovissimi,puliti e super gentili gli autisti,servizio complessivamente ottimo”

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Posted 7 years ago

“Driver arrived 50 mins late on arrival at Palma after us contacting company as he was not there as taken another booking. Missed evening meal H/B so had to pay extra to eat out. Then return trip turned up 20 mins late in dirty minivan not car. With no leg room on sweats directly behind drivers seat .After complaning No offer of compensation for extra expense of meal only 20% off next booking which is of no use as next holidays will be long haul. Definitely WOULD NIT RECOMMEND”

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Posted 7 years ago

“No driver waiting at arrivals after phoning company waited 50 mins for driver who had taken another booking, resulted in missing H/B evening meal and having to pay extra to eat out in restaurant. Return journey 20 mins late being collected and turned up in dirty minivan that only had 34 single seats to one side and one set of twos seats together directly behind drives seat no leg room very uncomfortable journey form Port Andraxt. Complained to company who only offered 20% discount on next booking which is of no use as we do not expect to be holidaying in Majorca for some time as have been the last 3 years. No offer of compensation for the extra meal expense. I would definately NOT recommend using this company. Better off using one that is more service and customer focused”

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Posted 7 years ago

“We arrived on an evening flight approx 20 min street late but 1 st through passport co troll and collect our luggage to find our driver not there waiting for us as decided to take another booking which resulted in us waiting 50 mins and missing our H/B evening meal and having to pay to eat out. Return journey 20 mins late collecting us and turned up in dirty minivan with only 3 single seats one side and 2 seats together directly behind drivers seat with no leg room the rest of the space was for luggage.very uncomfortable journey to airport form Port Andraxt. Complained to company but only offered 20% off next booking. WHich is not much use as we do not intend to revisit Majorca in the near future a source this was our 3 rd year running.would not recommend them tourists would be better off booking with a more customer focused and better service company”

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Posted 7 years ago

“both our drivers were well presented and courteous and helpful with the luggage.Both were very good drivers and felt safe in their hands.We will definitely use this company again.Well done Sun Transfers.”

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Posted 7 years ago

“Had a pick up arranged in Malta through Suntransfers website. Driver was waiting for me in the car, sleeping with my name printed on a A4 page sticked to his car window. I had to check every car stationed. Very poor service........”

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Posted 7 years ago

“Have used suntransfers on several occasions and always been 100% happy with every aspect from booking to return to airport. Will continue to use whenever I travel - we beat the tour bus by almost 2 hours !!”

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Posted 7 years ago

“Excellent service everything on time and so easy to book”

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Posted 7 years ago

“Travelled with my teenage daughter first time on our own this service I will definitely use again !!”

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Posted 7 years ago

“Excellent service no problems would definately use again and recommend to friends.”

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Posted 7 years ago

“First time we have used this company. Everything went well from booking, confirmation, text reminders, meeting at airport and being on time to collect us for return journey. Would use again and would recommend.”

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Posted 7 years ago

“Easy to book on-line; great value when compared to taxis, bang on time for collection from airport and only 5 mins late on way to airport but still arrived in airport on time. Text service provided at a small cost was great because it gave confidence they were on the ball. Expected a car but got a minibus; that was fine as it was still a private and safe transfer. Will definitely use them again.”

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Posted 7 years ago

“Excellent service. On-time and reliable. Will use Suntransfers again in future.”

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Posted 7 years ago

“Arrived on time and got us straight to hotel with no problems”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews