Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When going on Holiday I always like a reliable firm to use as a pick up from Airport to Hotel and return journey, with Suntransfers.com this is exactly what you get. Best attention at all times and you know they are always ready to pick up on time ,would recommend them to anyone heading to Lisbon.”

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Posted 6 years ago

“Had to change time of pickup from hotel and rang The so called 24 hrs contact only to get no reply.Eventually there was an automated answer of which none applied to what I wanted so then had to do an online chat before the change could be made.I was fortuneatley in a hotel with internet access if I had no internet or phone what would I have done.24 hrs should mean human contact in an emergency.”

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Posted 6 years ago

“Suntransfers provide an excellent service. We have used them many times, they are always on time and extremely helpful. Would highly recommend.”

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Posted 6 years ago

“Have used sun transfers for more than five years and have had excellent service. The drivers are polite, understand English and very friendly. Their vehicles are always clean and good road worthy. I would deffientley recommend the.”

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Posted 6 years ago

“Very dangerous to travel with a baby. We booked a transfer in Portugal and they did not provide baby seats because it is not compulsort in Portugal. Apparenty the law is more important than safety of the passengers. It’s even worse that we, fortunately, found out that the operaring company does offer baby seats. So it’s only Suntransfers policy not to offer babyseats and not willing to help their customers to drive safely”

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Posted 6 years ago

“Reliable, pleasant, professional. Could not ask for better transfers at a very fair and reasonable price. Would highly recommend and certainly use again.”

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Posted 6 years ago

“Die Fahrzeuge waren gut und sauber. Wir hatten Oberklasse-Limousine gebucht. Leider waren sowohl bei dem Transfer vom Flughafen Charles de Gaulle zum Hotel in Paris als auch vom Hotel zum Flughafen die Fahrer deutlich zu spät am Treffpunkt. Wir mussten mehrfach bei der Agentur anrufen, da wir trotz Buchung des SMS-Service keine Nachricht bzgl. einer Verspätung per SMS bekommen haben. Das war stressig und ärgerlich. Der Fahrer beim Transfer vom Flughafen war sehr unfreundlich, als ich meine Verärgerung geäußert habe. Offenbar war für ihn eine Verspätung von mehr als einer halben Stunde "normal". Ich habe mich dann entschuldigen müssen, sonst hätte er uns gar nicht mitgenomnen. ür 140 Euro erwarte ich pünktliche und freundliche Fahrer! Ich werde hier nicht noch einmal buchen!!!”

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Posted 6 years ago

“Best transfer experience ever,on time,clean modern vehicle,and the driver Goran was courteous,helpful and a pleasure to talk to.Suntransfers make the other ones I have tried third rate.”

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Posted 6 years ago

“The driver was on time and well presented.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

“I have used sun transfers before and have had excellent service will definitely be using them again”

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Posted 6 years ago

“Excellent service. We have used this service before and they have never let us down. First class!”

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Posted 6 years ago

“The Suntransfer service in Malta is a disaster and a nightmare. If you do not want to miss a plane, skip this company far from. Usługi Suntransfer na Malcie to katastrofa i koszmar. Jeżeli nie chcecie spóźnić się na samolot, to omijajcie ta firme z daleka. Suntransfer-tjänsten på Malta är en katastrof och en mardröm. Om ni inte vill missa ett plan, hoppa över det här företaget långt ifrån.”

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Posted 6 years ago

“Drivers were smartly dressed, courteous and careful.”

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Posted 6 years ago

“Excellent booking service and excellent transfers”

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Posted 6 years ago

“this is a speedy way to get to your destination you do not have to wait for the coach to load and several drop offs you just go straight to your hotel no hassle great after along day”

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Posted 6 years ago

“Drivers were very friendly and polite. Vehicle was lovely also which makes the journey pleasant.”

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Posted 6 years ago

“We have used suntransfers many times and have always found them prompt and courteous”

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Posted 6 years ago

“Even plane was delayed and que on passport control was long, driver was there and welcomed us very well. Easy to book, not expensive and hassle free. Recommend”

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Posted 6 years ago

“Always reliable and friendly drivers.”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews