Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional !!”

Helpful Report

Posted 6 years ago

“Dreadful. I waited over an hour to be taken to Palma Airport. I was given a pick up time of 8.15am. After 4 telephone calls to customer service, I was told each time, he would be there in 10 minutes. After waiting over 1 hour and no transport, I had to call a taxi. Fortunately my flight was delayed, or I would have missed it altogether. Very unprofessional and not to be relied upon. It was prepaid and I am now waiting for my money back?”

Helpful Report

Posted 6 years ago

“Below any standard. I was travelling with my wife and baby and due to being rushed off the bus at our stop, after waiting at the airport in LPA for almost 2 hours, i left my jacket with passports, wallet and mobile phone in the bus. I rang the company 2 minutes after they dropped us to kindly ask the driver to return or offered to take a taxi and collect them myself from Whereever... they saud this is not an option and will sort it with the driver. Heard nothing back. Next day i rang numerous times, they saud driver was not working till 4 pm and could not be disturbed at home but the bus was parket at the garage and they were positive that we will find the jacket if left on the bus. At 4pm we were topd driver was not actually in work till next day ( this is day 3 for us on hols with a baby and no money or phones). Next day we rang again numerous times and we were very nonchalantly told our items were lost and they had no responsability for this... i spoke to a customer service manager who was also very indiferent and felt the handling of the situation was perfectly appropriate... i cannot describe the level of unprofessionalism and callous behaviour... NEVER EVER travel With them”

Helpful Report

Posted 6 years ago

“Arrived with a toddler at LPA airport, told we were to ne given a carseat-nil available and the person at the office desk was very rude when we asked about -said there is no law in Spain requiring this... however when we embarked eventually after 1.5 hours waiting... we were toldnot to sit in the rrobt row with a baby as the Police might be on the road and stop us. Highly unprofessional staff and very very rude.. although we paid for the return ticket we chose not to travel back with them”

Helpful Report

Posted 6 years ago

“waired an hour, no driver , paid online. Could not contact anyone from sun transfers. Terrible”

Helpful Report

Posted 6 years ago

“Sun transfers cancel my booking less then 24 hour before my flight home.. To be told there is no drivers available.. I booked way back in March.. I got a 2nd phone call to say they had found a driver but it would cost me more money!!”

Helpful Report

Posted 6 years ago

“Used service for the first time on our visit to Pula. It was great to be met off the flight. Driver was there ontime ,was very pleasant and helpful and car was spotless. A bit dearer than an ordinary taxi was worth fit for the convenience”

Helpful Report

Posted 6 years ago

“I was catching a 15 minute flight from Dar Es Salaam to Zanzibar. We arrived at Dar Es Salaam two hours early and the airline put us on an earlier flight so we weren't waiting. I was conscious that our sun transfer driver wasn't going to arrive for another 2 and a half hours due to him sticking to the original flight time. I managed to phone the SunTransfer helpline, get through to someone immediately who then managed to ring our driver and get him to come earlier. They then called me up to check we had found him ok. Excellent service I would recommend them to anyone.”

Helpful Report

Posted 6 years ago

“Used Suntransfers for many years, in many countries, we have used them twice this year. The last one May in Tenerife, many complaints!!. As I was just about to leave for the airport, quick look at emails before I left as I do not have any other internet access, Suntransferes had emailed me that morning to say that I owed them more money just over 5 euro's if I did not pay this now they would cancel the booking, I booked this transfer Dec 17, why did they not let me know before, it was lucky I saw the email. Arrived at Tenerife No driver searched up and down the line for ages, found a driver for another client and he made a call for me. had to wait for our driver, The drivers are usually there to greet us. The driver did not acknowledge us, we just followed him with us pushing the trolley at a fast speed. It goes on we moved resorts, needed to change address and time of pick us up, that was a nightmare as you could not change by phone only on the internet!! Reception used their computer for me could change the address but not the time. It was further away so I needed an earlier pick up,they wanted an over 27 euros plus the 25 I had paid. We cancelled the booking. The resort contacted another transfer company and the were 17 euro's cheaper. I have made a complaint to Suntransfers. They are not interested in my complaint,just make excuses. I have praised them in the past for their great service, unfortunately now I will be using another company, I would not use Suntransfers again.”

Helpful Report

Posted 6 years ago

“you're just scammers, I waited at the airport for an hour and a half before taking another taxi, I was there sooner than expected and no one showed up. you are just miserable scammers, you have to fail, for a miserable 50 euros you have lost a client plus all those to whom I will commit myself to make you the worst possible reviews. I do not even want a refund, that money keep them and spend them on medicines, thieves”

Helpful Report

Posted 6 years ago

“This is the first time I have used sun transfers, and i would definitely use them again it was a Really fantastic service from start to finish the driver was still there even though our luggage was delayed with a smile and we had a lovely air conditioned mini bus all to ourselves which was lovely he was very helpful and he was on time for the return journey as well thank you”

Helpful Report

Posted 6 years ago

“Siamo arrivati il 13/06/2018 a Vienna alle 19,05 provenienti da Catania Ci siamo recati al posto concordato,Anker bar, difronte all’uscita e non abbiamo trovato l’autista. Dopo qualche minuto ci siamo messi in contatto con il vs servizio clienti. Il vs consulente Cristian è stato gentile e solerte ma purtroppo tra varie email abbiamo dovuto attendere 55 minuti prima che venisse l’autista. Eravamo sul punto di chiamare un taxi per raggiungere il ns albergo, anche perché mi è stato detto che l’autista si era allontanato per aggiornare il ticket del parcheggio. Al ritorno il 17/06 avevamo appuntamento alle 17.50 al ns albergo, abbiamo dovuto far telefonare dalla reception per sollecitare visto che l’autista ritardava. In conclusione un servizio a dir poco scadende nonostante le ottime recensioni sul sito. Penso che ci sarebbero tutte le condizioni per chiedere un risarcimento soprattutto per l’attesa dell’andata, sicuramente la prossima volta cambierò società.”

Helpful Report

Posted 6 years ago

“undesirable and unproffessional service. Still waiting for their answer”

Helpful Report

Posted 6 years ago

“Never book with this company. The night before a family holiday for 14 people I received a cancellation email to my account advising that our booking had been cancelled. This was at 7:30pm in a Friday evening. They had said there was no bus available and had left me a “voice message” to inform me of same. I ended up having to ring every transfer company in lanzarote to try and arrange alternative travel arrangements. The reason we booked was because we were traveling with two babies and wanted to ensure car seats were available. This was near impossible seen as we were left with less than 12 hrs before we were due to travel. When I spoke with the rep to express my dissatisfaction I was told that there would be one available for our return Journey and a 10% discount for our next booking. No thank you. I ended up cancelling our booking entirely, why would I travel with a company who cancelled with less than 12 hours notice. I feel that they should have organized alternative arrangements for us, even if we had to be split up into different vehicles, they were not willing to assist in any way. I eventually booked with Firstminute transfers and could not recommend them enough. They do not charge anything extra for car seats unlike sun transfers and do not take money until transfer has been competed.”

Helpful Report

Posted 6 years ago

“Excellent professional service.”

Helpful Report

Posted 6 years ago

“need to take more care on what drivers they hire in.had the misfortune of been allocated an unreliable and untrustworthy driver who didnt turn up and had the neck to ring the company two hours later to say i didnt show up.got a refund so its better than nothing i suppose”

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Posted 6 years ago

“very efficient courteous service i would highly recommend suntransfers”

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Posted 6 years ago

“Easy to use Great company and on time Really the best prices”

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Posted 6 years ago

“Easy to book, great choice of transport available for larger groups and the mini bus we hired found our accommodation even though it was in a remote country location! Arrived promptly and was polite and courteous. Better priced than most competitors. Would recommend highly and will certainly use for all future transfer needs! Thanks SunTransfers.”

Helpful Report

Posted 6 years ago

“Suntransfers was easy to book. The drivers have always been on time,are easily located. The vehicles have been spotlessly clean. The drivers have been courteous and helpful. I would highly recommend Suntransfers.”

Helpful Report

Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews