Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my transfer reading great reviews. I was quoted €19.95 for return journey from Marrakech airport to Le Meridian Hotel. When I went to pay they charged me €24.65. I only noticed this as my payment was going through and could not stop it. The website states free cancellation so when I cancelled I got a message to say that as I cancelled less then 48 Hrs before, I will not get a refund. I tried to contact the website but could only talk to live chat who couldn't understand what I was saying. Such a bad experience, what a rip off. Be aware when booking”

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Posted 6 years ago

“Driver arrived early and was very courteous. He was a very safe driver and didn’t panic when there was a car crash up ahead. He took us on a different route which was longer but avoided us being late. Excellent service”

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Posted 6 years ago

“used sun transfers from schipol airport. on arrival our driver was a little late but we received excellent customer service on the phone helpline our driver arrived a little while later and was very professional. I think the sign of a good business is how they deal with you when you have a problem and i was impressed with how sun transfers dealt with us.”

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Posted 6 years ago

“Very friendly staff in Bali and affordable price.. I would definitely recommend :)”

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Posted 6 years ago

“They are the best. Driver met us at arrivals with our names so we found him right away. If your coming to Lyon, France I’d given them a call, don’t hesitate. And thank you Suntransfers. I’ll use you again. Rate them A+++++++”

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Posted 6 years ago

“On my return journey there was no sign of the taxi. I phoned and got a lengthy recorded message in Spanish. If it hadn’t been for the kind hotel receptionist I would have been stuck. The taxi arrived 35 minutes late. When I spoke to the lady on the phone she said it was because of heavy traffic. It was Sunday afternoon and the roads were VERY quiet. We got from Badalona to the airport in 25 minutes.. I suspect that my booking had been forgotten until I phoned. When dealing with foreign clients it is no use putting out recorded messages in Spanish. I had left plenty time otherwise we could have missed our plane”

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Posted 6 years ago

“Luchthaven gran canaria naar melonaris en terug stipt op tijd. Aanrader”

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Posted 6 years ago

“Avoid at all costs. They take your money and provide no service. Complete robbery.”

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Posted 6 years ago

“I have one concern in that the driver who picked me up from fair airport to bring me to vilamoura made me concerned when he said no 1 he didn t think those apartments existed. No 2. He didn t think there would be anyone there to issue me a key. This was disconcerting as I was a woman travelling alone and I arrived in fair airport after midnight due to a flight delay. I would not like anyone else to experience this anxiety at the start of their holiday. As it turned out there was someone at reception and I did get a key and was in the ap partment at 1.30 a.m. the appartment name wise interpass alvaflor.”

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Posted 6 years ago

“Used Suntransfers in Puerto Banus/Marbella. Great service, turned up at the airport and the villa on time with courteous driver and nice and clean vehicles. I had to change my booking 48 hours before our travel date and it was all done online very quickly and efficiently. Can't fault them!”

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Posted 6 years ago

“Professional !!”

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Posted 6 years ago

“Dreadful. I waited over an hour to be taken to Palma Airport. I was given a pick up time of 8.15am. After 4 telephone calls to customer service, I was told each time, he would be there in 10 minutes. After waiting over 1 hour and no transport, I had to call a taxi. Fortunately my flight was delayed, or I would have missed it altogether. Very unprofessional and not to be relied upon. It was prepaid and I am now waiting for my money back?”

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Posted 6 years ago

“Below any standard. I was travelling with my wife and baby and due to being rushed off the bus at our stop, after waiting at the airport in LPA for almost 2 hours, i left my jacket with passports, wallet and mobile phone in the bus. I rang the company 2 minutes after they dropped us to kindly ask the driver to return or offered to take a taxi and collect them myself from Whereever... they saud this is not an option and will sort it with the driver. Heard nothing back. Next day i rang numerous times, they saud driver was not working till 4 pm and could not be disturbed at home but the bus was parket at the garage and they were positive that we will find the jacket if left on the bus. At 4pm we were topd driver was not actually in work till next day ( this is day 3 for us on hols with a baby and no money or phones). Next day we rang again numerous times and we were very nonchalantly told our items were lost and they had no responsability for this... i spoke to a customer service manager who was also very indiferent and felt the handling of the situation was perfectly appropriate... i cannot describe the level of unprofessionalism and callous behaviour... NEVER EVER travel With them”

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Posted 6 years ago

“Arrived with a toddler at LPA airport, told we were to ne given a carseat-nil available and the person at the office desk was very rude when we asked about -said there is no law in Spain requiring this... however when we embarked eventually after 1.5 hours waiting... we were toldnot to sit in the rrobt row with a baby as the Police might be on the road and stop us. Highly unprofessional staff and very very rude.. although we paid for the return ticket we chose not to travel back with them”

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Posted 6 years ago

“waired an hour, no driver , paid online. Could not contact anyone from sun transfers. Terrible”

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Posted 6 years ago

“Sun transfers cancel my booking less then 24 hour before my flight home.. To be told there is no drivers available.. I booked way back in March.. I got a 2nd phone call to say they had found a driver but it would cost me more money!!”

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Posted 6 years ago

“Used service for the first time on our visit to Pula. It was great to be met off the flight. Driver was there ontime ,was very pleasant and helpful and car was spotless. A bit dearer than an ordinary taxi was worth fit for the convenience”

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Posted 6 years ago

“I was catching a 15 minute flight from Dar Es Salaam to Zanzibar. We arrived at Dar Es Salaam two hours early and the airline put us on an earlier flight so we weren't waiting. I was conscious that our sun transfer driver wasn't going to arrive for another 2 and a half hours due to him sticking to the original flight time. I managed to phone the SunTransfer helpline, get through to someone immediately who then managed to ring our driver and get him to come earlier. They then called me up to check we had found him ok. Excellent service I would recommend them to anyone.”

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Posted 6 years ago

“Used Suntransfers for many years, in many countries, we have used them twice this year. The last one May in Tenerife, many complaints!!. As I was just about to leave for the airport, quick look at emails before I left as I do not have any other internet access, Suntransferes had emailed me that morning to say that I owed them more money just over 5 euro's if I did not pay this now they would cancel the booking, I booked this transfer Dec 17, why did they not let me know before, it was lucky I saw the email. Arrived at Tenerife No driver searched up and down the line for ages, found a driver for another client and he made a call for me. had to wait for our driver, The drivers are usually there to greet us. The driver did not acknowledge us, we just followed him with us pushing the trolley at a fast speed. It goes on we moved resorts, needed to change address and time of pick us up, that was a nightmare as you could not change by phone only on the internet!! Reception used their computer for me could change the address but not the time. It was further away so I needed an earlier pick up,they wanted an over 27 euros plus the 25 I had paid. We cancelled the booking. The resort contacted another transfer company and the were 17 euro's cheaper. I have made a complaint to Suntransfers. They are not interested in my complaint,just make excuses. I have praised them in the past for their great service, unfortunately now I will be using another company, I would not use Suntransfers again.”

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Posted 6 years ago

“you're just scammers, I waited at the airport for an hour and a half before taking another taxi, I was there sooner than expected and no one showed up. you are just miserable scammers, you have to fail, for a miserable 50 euros you have lost a client plus all those to whom I will commit myself to make you the worst possible reviews. I do not even want a refund, that money keep them and spend them on medicines, thieves”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews