Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Türkei Antalya, Hinfahrt am eigentlichen Hotel vorbeigefahren und 24 km weiter abgesetzt, zwar die selbe Hotelkette, aber eben am falschen Ort. 30€ Taxikosten für mich, um in mein gebuchtes Hotel zu fahren. Rückfahrt am falschen Terminal abgesetzt, obwohl laut Buchung, Flugnummer und Gesellschaft bekannt waren. 10€ weitere Taxi kosten für mich. Ein Alptraum vom Service, es war wirklich schon sehr viel besser, aber so buche ich dort nie wieder.”

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Posted 1 year ago

“No se presentaron Aeropuerto Santander. Tuve que llamar para reclamar, despues de una hora de espera vinieron a recogernos. Muy mala experiéncia.”

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Posted 1 year ago

“This time it was Crete. Driver stood at Heraklion airport with a clear sign for us to see. He helped with the cases and was very polite. Excellent driver and a clean car. Felt very relaxed when we arrived at our destination. On the way back, the driver was on time. Again an excellent driver with a clean car. We would thoroughly recommend Suntransfers. They offer a good service at a good price. Thank you.”

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Posted 1 year ago

“Excellent service - on time, good clean vehicles with very courteous drivers. Wouldn’t hesitate to recommend.”

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Posted 1 year ago

“Excellent service, cheap as compared to others transfer services. On time pick up and soft spoken staff. Also, provided tips for the stay during our journey😀”

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Posted 1 year ago

“Very happy with rhus service.”

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Posted 1 year ago

“I paid for a luxury vehicle and they sent a broken down cargo van. It was unsafe, filthy, and extremely uncomfortable. The company admitted their mistake in writing (I had time-stamped pictures of the vehicle) but they refused to do anything about their mistake. I explained that I paid for a premium ride but they didn't care. Their customer service agent was extremely rude. Based on their total lack of customer service, I suspect their "great reviews" are generated by a bot and not real people.”

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Posted 1 year ago

“I made a reservation 2 months before I got to Paris, France. Booking reference NC5931 for April 24, 2023.I Paid in advance for a PREMIUM TAXI. They came to pick us up om a smallToyota. When I told the driver, he called the office and they said they will upgraded for next morning , that we were leaving. At 6:30 am . another small toyota came for us!!!! I was so feed up... I told the driver again, he didnt know what to say. Drivers were very nice... But I paid for a service, I NEVER GOT!!!!! Thats STEALING from the customers. will not recomend or use them again”

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Posted 1 year ago

“Literally just abandoned me in Benidorm. Driver failed to show at advised time and when I called they said make a complaint and we will investigate. Now I have to try and get to the airport in time for flight. It happened just this morning 11/05/23. Avoid this company completely.”

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Posted 1 year ago

“We used Suntransfers in Mallorca for our group of 6 ladies to travel from Palma airport to Alcudia and for the return journey 5 days later. We arrived at Palma at 10.30 pm on a Saturday night and our driver was waiting for us in the arrivals hall having taken a while to disembark the plane and collect our baggage. The return journey was equally successful with the driver arriving early for the pick up. We would definitely and without hesitation use Suntransfers again.”

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Posted 1 year ago

“You would be better off walking!!! Avoid this service if at all possible. The car did not show up. We waited 30 mins. Then had to jump into a local taxi with two small children and no car seats for a 50 min race to the airport. All you get from their customer service team are standard replied. No resolution. They don't care about the customers' safety. A terrible service!!!”

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Posted 1 year ago

“First class service. Delayed into Malaga but driver was waiting for us. Helped us above and beyond to our apartment in Carihuela as owner was Spanish and gave us the wrong street the apt was in. Return journey arrived at time agreed. Cars clean and spotless. Fully recommend this company”

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Posted 1 year ago

“after being picked up by our driver from faro airport he proceeded to drive like a lunatic at 160kph on the main roads swerving in and out of traffic and would seem so have very light respect for his passenger's, but compared to our collection he was a dream. imagine your driver getting lost driving from albufeira(rocamar hotel) to the airport. my wife and i were pure petrified as we ended up going down what i can only describe as dirt tracks in the middle of no where and when asked where he was going he was totally lost, i ended up having to get my sat nav out on my phone to tell him where to go. he then ended up pulling in and asking some one on the street for direction. a 35/40 min journey now took 1 hour and 10 min. i am not going to lie we actually taught we were being taken as we were totally of main roads and all he did was blame his boss which made no sense and even less reassuring. stay well away from this company and i have no idea how they have any 5 star reviews.”

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Posted 1 year ago

“Vergesst Suntransfer, nehmt lieber ein Taxi Review of Suntransfers Pending review Ich habe den Transfer für meine Frau und zwei Mitarbeiterinnen gebucht, welche beruflich nach Malaga mussten. Der Fahrer war bei der Ankunft des Fluges nicht vor Ort und musste erst telefonisch kontaktiert werden, damit er sich zum Flughafen bemühte. Dadurch entstand unnötige Wartezeit. Der Fahrer war sehr unfreundlich und rief aus, weil er drei Hotels anfahren musste, was bereits bei der Buchung erwähnt wurde. Und zu guter Letzt verlangte er noch zusätzlich Geld, obwohl der Transfer bereits bei der Buchung bezahlt worden ist. Mein Tipp: Nehmt lieber ein Taxi. Dies geht schneller, hoffentlich freundlicher und im Endeffekt noch günstiger.”

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Posted 1 year ago

“Just perfect!! Very easy to book online, good prices, and very accessible and friendly online support (my husband made a mistake in the number of passengers, and Diego I solved it in a few minutes). I highly recommend!”

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Posted 1 year ago

“Always book with this company always on time reliable and friendly service cars are always clean I wouldn't use any other services because I know there reliable definitely 5 star”

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Posted 1 year ago

“AVOID THIS COMPANY - You only find out what a company’s customer service is really like when something goes wrong. I’ve used Sun Transfers a few times before without incident and therefore trusted them. Unfortunately on this occasion they really let me down and failed to take responsibility. My flight was delayed by 2 hours, when I arrived I had missed calls and messages from the driver who had arrived at the original time and not checked for delays. By the time I was able to respond the driver had gone was ignoring my calls & messages. It was late at night with a tired family, we wandered around for a while and eventually had to pay for a taxi. I got in the taxi and looked for Sun Transfers contact details only to find an email from them telling me that their driver was unable to contact me or complete the pick-up and that it was my fault for not answering the calls ( I could not answer as I was on the delayed flight) and that no refund was available. This left a very unpleasant taste not how you want to start your holiday at all, I checked the T&C’s and they claim they will try to reschedule the driver in the event of delays and if not possible will issue a refund. I phoned and then wrote to their customer services after my holiday and they still insist no refund is due as they were unable to contact me !!! I will never use this company again and would recommend others to AVOID this company they are unprofessional and CAN NOT BE RELIED UPON WHEN THINGS DON’T GO TO PLAN I wish I’d paid a little more and used the hotel’s transfer service, Sun Transfers price is only a little bit cheaper and they have proven it is not worth the hassle for the sake of saving a few pounds.”

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Posted 1 year ago

“Excellent service. I misread the pick up time for our return transfer so we were 15 minutes late but the driver waited for over 20 minutes on a busy "no parking" road going out of his way to make sure he fulfilled the order. Would certainly recommend to anyone thinking of booking transfers and Sun Transfers were by far the cheapest too!”

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Posted 1 year ago

“Booked a transfer faro to lagos (Portugal). I was told I will not be told the details of my return & only my hotel would however I was not staying in a hotel. This caused a lot of unneeded worry because it was totally wrong. I was emailed and texted the details of my return & they arrived on time and was really nice driver.”

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Posted 1 year ago

“FINGER WEG VON SUNTANSFERS!!! sie verdienen nicht mal 1 Stern Einfach nicht gekommen, die angegebenen Hotlines waren nicht verfügbar, der angepriesene live-chatt funktionierte auch nicht, etc.etc. Glaubt den seriösen Angaben auf der Homepage nicht! Besser vor Ort ein Taxi bestellen, bzw. es stehen genug vor den Flughäfen.”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,753 reviews