Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our driver was lovely and although we did have air conditioning on the way to our destination we did not have it on the way back to the airport. This was extremely disappointing and also upsetting as some of our kids felt very ill. This was not a cheap or budget service so we would expect airconditioning in all buses.”

Helpful Report

Posted 6 years ago

“Had two transfer booked, Barcelona and Paris. Driver did not show for 40 in bcn....no show in orly. Warning, do not use this company. Must be false reviews on positive reviews.”

Helpful Report

Posted 6 years ago

“Enganação!! NÃO ARRISQUE!!!! NÃO PERCA DINHEIRO A TOA POIS O MOTORISTA NÃO APARECE!! Foi uma tragédia o serviço contratado na Suntransfer para transfer do aeroporto de Roma ao centro da cidade. Simplesmente o motorista não apareceu conforme o combinado e ficamos um bom tempo esperando (e meu marido procurando pelo aeroporto). Acho justo prever que quando chegamos em outro país com o agravante do horário de madrugada fica impossível realizar uma ligação telefônica para avisar que o motorista não apareceu. Justo é cumprir com o serviço contratado!! E isto vocês não fizeram!! E ainda gerou um custo adicional de 60 euros, pois depois de muuuuito tempo esperando tivemos que pegar um taxi. Tentei solicitar um reembolso mas a empresa se negou a pagar. Isto só mostra que não tem respeito nenhum para com os clientes. Não caia nessa cilada!!! Pegue um taxi ou um uber, pelo menos é serviço garantido. Suntransfer nunca mais!!!!”

Helpful Report

Posted 6 years ago

“Unreliable. Nobody bothered to ring to let us know the driver wouldn’t be coming as he had had an accident. We had to ring them to find out why he had not turned up. We were told to get another taxi and they would reimburse the fee we had already paid to Suntransfers but only after 20working days. Unacceptable. We had also booked a return journey (unfortunately). Again the driver did not turn up so we again rang to see where he was. We were told that he should be there. They were right he should have been but he was not! He did eventually turn up but as this trip was going to the airport we were a little bit worried we would not make our flight in time. As we had ‘Lewis Hamilton’ driving we should not have worried as he got us there very quickly! Would not recommend- very poor customer service.”

Helpful Report

Posted 6 years ago

“They called to cancel our transfer a couple of days before we left. We got a refund for this leg of the journey. In future if going to Dubrovnik i would just get a taxi. The main reason i booked the service was the peace of mind. Suntransfers did manage to transfer us back to the airport at the end of the holiday and the service was fine. More expensive than a taxi though.”

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Posted 6 years ago

“Excellent service, used a few times now, very helpful, easy to book, very reliable, feel relaxed and happy knowing they are going to pick you up so we were able to relax and enjoy our holiday”

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Posted 6 years ago

“Terrible driver. I requested a private transfer from Bulle Switzerland to Zurich. The driver only speaks German that I don’t understand. His face was like a robot with no smile and emotion and no greeting at all. I paid 385 Euro for this service. It was a total wipe off!”

Helpful Report

Posted 6 years ago

“This joke of a company left my wife and 2 daughters stranded at Dalaman Airport. They took the money of course but provided no service and now wont refund. Avoid at all costs. This is a 1 star very poor review but should be zero star for disgusting.”

Helpful Report

Posted 6 years ago

“Suntransfer cancelled my return journey, but have not returned my portion of the payment. I have emailed twice (info@suntransfer.com) and received no confirmation that they are going to do anything. I have called the suntransfer office but keep been told that I have to email any issues. Really disappointed in the way they have treated me as a customers”

Helpful Report

Posted 6 years ago

“Used Suntransfers for the first time (3 times in Italy & Spain). All drivers arrived on time in each city and provided excellent service - professional yet personable. Highly recommend - makes for a more relaxing vacation!”

Helpful Report

Posted 6 years ago

“I booked my transfer reading great reviews. I was quoted €19.95 for return journey from Marrakech airport to Le Meridian Hotel. When I went to pay they charged me €24.65. I only noticed this as my payment was going through and could not stop it. The website states free cancellation so when I cancelled I got a message to say that as I cancelled less then 48 Hrs before, I will not get a refund. I tried to contact the website but could only talk to live chat who couldn't understand what I was saying. Such a bad experience, what a rip off. Be aware when booking”

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Posted 6 years ago

“Driver arrived early and was very courteous. He was a very safe driver and didn’t panic when there was a car crash up ahead. He took us on a different route which was longer but avoided us being late. Excellent service”

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Posted 6 years ago

“used sun transfers from schipol airport. on arrival our driver was a little late but we received excellent customer service on the phone helpline our driver arrived a little while later and was very professional. I think the sign of a good business is how they deal with you when you have a problem and i was impressed with how sun transfers dealt with us.”

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Posted 6 years ago

“Very friendly staff in Bali and affordable price.. I would definitely recommend :)”

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Posted 6 years ago

“They are the best. Driver met us at arrivals with our names so we found him right away. If your coming to Lyon, France I’d given them a call, don’t hesitate. And thank you Suntransfers. I’ll use you again. Rate them A+++++++”

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Posted 6 years ago

“On my return journey there was no sign of the taxi. I phoned and got a lengthy recorded message in Spanish. If it hadn’t been for the kind hotel receptionist I would have been stuck. The taxi arrived 35 minutes late. When I spoke to the lady on the phone she said it was because of heavy traffic. It was Sunday afternoon and the roads were VERY quiet. We got from Badalona to the airport in 25 minutes.. I suspect that my booking had been forgotten until I phoned. When dealing with foreign clients it is no use putting out recorded messages in Spanish. I had left plenty time otherwise we could have missed our plane”

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Posted 6 years ago

“Luchthaven gran canaria naar melonaris en terug stipt op tijd. Aanrader”

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Posted 6 years ago

“Avoid at all costs. They take your money and provide no service. Complete robbery.”

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Posted 6 years ago

“I have one concern in that the driver who picked me up from fair airport to bring me to vilamoura made me concerned when he said no 1 he didn t think those apartments existed. No 2. He didn t think there would be anyone there to issue me a key. This was disconcerting as I was a woman travelling alone and I arrived in fair airport after midnight due to a flight delay. I would not like anyone else to experience this anxiety at the start of their holiday. As it turned out there was someone at reception and I did get a key and was in the ap partment at 1.30 a.m. the appartment name wise interpass alvaflor.”

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Posted 6 years ago

“Used Suntransfers in Puerto Banus/Marbella. Great service, turned up at the airport and the villa on time with courteous driver and nice and clean vehicles. I had to change my booking 48 hours before our travel date and it was all done online very quickly and efficiently. Can't fault them!”

Helpful Report

Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews