Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company like the plague. Left us high and dry in Soller and had to frantically get a taxi to Palma airport. I note another person experienced a similar situation.”

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Posted 2 years ago

“AVOID THIS COMPANY Arrived at Palma Airport and we had a no show from the driver. We went to a local agent on the ground who represents Suntransfers.com and she told us our booking wasn’t in the system. I had the coupon printed showing our booking and payment for our return journey. She arranged a local driver from another company to transfer us to Port de Sóller. For our return journey I emailed the company twice asking them to confirm our booking and they said they were looking into our first no show but didn’t confirm our return journey. Went to their live chat the evening before our collection and company confirmed our taxi driver would be there on time. No show again!!!! Our apartment landlady happened to see us waiting and she offered to drive us to the airport as local drivers were not available. Do not use this company as it will let you down and add stress to your holiday!”

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Posted 2 years ago

“We booked a transfer from Bergamo airport and they cancelled not even 12 hours before our flight, no contact from company and no reason why cancellation, so be ware”

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Posted 2 years ago

“Fantastic. Excellent service. Brand new minibus, so can't fault it. Driver was really safe and all of us felt comfortable . Highly recommend”

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Posted 2 years ago

“Booked transfers with this company, refused to pick me up at the time I requested which meant I had to wait three hours at the airport, and furthermore only had hand luggage. Inflexibility of the system ridiculous. Don’t use them”

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Posted 2 years ago

“Booked a private car, because of disabilities, from Lanzarote Airport to Costa Teguise. On the day we had to walk, with difficulty, to a car park, where a mini-bus was waiting. Told the driver couldn't get in. Driver manouvered vehicle to a step, so, with help I could get in. At Costa Teguise, driver maneuvered vehicle so I could get out. On departure day, collection was 8.00 am. At 8.15 received a phone call to say their vehicle had 'Malfunction' and no other vehicles available!! Had to get taxi to take us to airport. A car. Told by Sun transfers to get receipt. Read previous reports on Sun transfers and wrote it off as a bad experience. Would not even consider 'One car' Sun transfers ever again. Be warned.”

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Posted 2 years ago

“Tyey took the money and they didnt come to drive me on the airport i must take another transfer i will see if i get my money back”

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Posted 2 years ago

“Great price, on time, helpful drivers and clean modern vehicles, what more could you ask for.. Highly recommended”

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Posted 2 years ago

“Rückflug war 13:15 wir sollten um 06:15 von Playa de Muro abgeholt werden 7 Stunden vor Abflug?es ist nur 54 km nach Palma Flughafen ich Rücktransfer storniert nie wieder.”

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Posted 2 years ago

“used sun transfers for my trip to benidorm could not fault them sent an email the day before i was due to fly back to confirm pick up time turned up on time i would recommend both on value and service.thanks”

Helpful Report

Posted 2 years ago

“Our driver was not at the airport when we exited. After multiple phone calls to suntransfers customer service who kept telling us he was 10-15 minutes away, 1 hour later he still had not arrived. We took a private taxi instead, and have yet to be refunded nearly 2 months later. Customer service promised a resolution within 20 days, but 7 weeks after making the original complaint we have had no response. If you want a stress-free start to your holiday, avoid.”

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Posted 2 years ago

“18 mei zou men ons komen ophalen aan hotel in Benidorm. Men kwam niet. Men raadde ons aan van suntranfers zelf een taxi nemen. Ik ontving mail om te reageren en kosten te declareren. Het zou 20 dagen duren voor reactie. Geen reactie en geen terugbetaling”

Helpful Report

Posted 2 years ago

“Avoid at any cost. They don't sell transfers, they sell uncertainity and stress. I booked return transfers from Alicante airport to Valencia. The company cancelled on me on the first transfer, calling me the night before, saying they have "overbooking" at Alicante airport. It was a middle of the weekend but I managed to find an alternative. In a show of good faith (OR STUPIDITY, buyers beware) I kept the return transfer from Valencia to Alicante. Few days later, here I am @ 6am, in front of a hotel waiting to be picked up and... nobody shows up. This time the company doesn't even call me, I'm calling them for urgent assistance, I have a plane to catch 200km away from Valencia... and it's 6 in the morning. After 15mins they tell me they are UNABLE TO ORGANIZE THE TRANSFER, leaving me stranded. Then they send me an email, "in the spirit of good customer care" kindly asking me to write them, in detail what happened (?!?!?!?!) YOU DIDN'T F... SHOW UP WITHOUT ANY WARNING OR PRIOR NOTICE - THAT'S WHAT HAPPENED IN DETAILS. Avoid them in Spain - they don't seem to have a platform it's a joke not a service. My booking reference is MC4187. First and last one with these guys”

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Posted 2 years ago

“I am writing this stuck on a shuttle coach at Heraklion Airport - We booked an express shuttle. Coach is supposed to leave within 30 mins with maximum 4 stops. We have been on it for over an hour now and if and when we do depart there are 7 stops before ours. Basically all transfers from all flights are lumped together on one coach. We are still waiting for several parties of people to arrive off other flights. Terrible.”

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Posted 2 years ago

“Arrivés à Ibiza, nous sommes récupérés par ce transporteur…tout a l’air très bien bus propre mais comme on dit les apparences sont parfois trompeuses. Le chauffeur nous dépose à l’hôtel et repart aussitôt. Nous nous rendons à l’accueil et la réception nous dit que l’hôtel n’est pas le bon. Nous essayons de contacter le chauffeur pas de réponse. Nous enchaînons les appels à la plate-forme qui nous dit qu’elle essaye de joindre le conducteur. Au bout d’une heure trente toujours rien…personne n’est en capacité de nous dire si la prestation pourra être assurée. Au bout de 2 heures on nous dit de prendre un taxi à réserver par nos soins… nous somme dix donc 3 taxis. Montant 150 euros qu’on nous remboursera...ou pas. 3 jours plus tard rdv 14h25 pour un retour à l’aéroport… 10,20,30min pas de bus. C’est reparti pour les appels, après 30min nous devons nous résoudre à recommander des taxis pour ne pas louper l’avion. De nouveau 150 euros. Là encore personne n’est en capacité de nous répondre sur le fait d’être pris en charge ou non, sur les dédommagements si on loupe l’avion Ce service est clairement à éviter, pas sérieux, le client n’est pas considéré, livré à lui même et je pense que le remboursement d’une prestation a 280 euros s’annonce compliquée. Le slogan pourrait être « demmerdez vous seul » ça colle parfaitement à la réalité vécue. Pour conclure, privilégiez les taxis locaux, très agréables et finalement moins chers et dites vous que même s’il y a un petit couac vous ne pouvez pas faire pire que ce service.”

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Posted 2 years ago

“I would not recommend! Didn't turn up to collect my party of 12, when I called I was instructed to get three taxis to get us all to the hotel and this would be refunded. They have now advised this will not be the case. Avoid in my opinion.”

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Posted 2 years ago

“Our transfer booked for 04.30am on the 20/06/22 for a family of 5 including 2 children and a small baby failed to arrive after waiting 30Mins we had to make other arrangements, there was no way of contacting anyone suntransfers”

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Posted 2 years ago

“I will not be using Sun Transfers again, booked a premium taxi to our hotel from the airport and they didn’t show up, called several times only to be told they would call me back but didnt leaving a family of 4 with 2 young children stranded at the airport at 11.30pm without any means to get to the hotel, it was nearly midnight when we finally managed to get to the hotel via the last coach with Jet2! May I add that a refund still hasn't been issued 14 days later!”

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Posted 2 years ago

“My transfer did not wait for us after we had lost all our luggage , I would like to process a refund but find it very difficult dealing with a bot also tried messenger and on feedback .. no joy”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. Do not use this company. They cancelled 30 minutes after taking our booking and our money. Then because we didn’t cancel the return journey 48 hrs before pick up no refund. €120 gone. So we spent 40 mins wandering around the airport trying to sort out a taxi at 21.00 in 30 degree’s. Nice easy way to rip you off and they did.”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,764 reviews