Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“18 mei zou men ons komen ophalen aan hotel in Benidorm. Men kwam niet. Men raadde ons aan van suntranfers zelf een taxi nemen. Ik ontving mail om te reageren en kosten te declareren. Het zou 20 dagen duren voor reactie. Geen reactie en geen terugbetaling”

Helpful Report

Posted 2 years ago

“Avoid at any cost. They don't sell transfers, they sell uncertainity and stress. I booked return transfers from Alicante airport to Valencia. The company cancelled on me on the first transfer, calling me the night before, saying they have "overbooking" at Alicante airport. It was a middle of the weekend but I managed to find an alternative. In a show of good faith (OR STUPIDITY, buyers beware) I kept the return transfer from Valencia to Alicante. Few days later, here I am @ 6am, in front of a hotel waiting to be picked up and... nobody shows up. This time the company doesn't even call me, I'm calling them for urgent assistance, I have a plane to catch 200km away from Valencia... and it's 6 in the morning. After 15mins they tell me they are UNABLE TO ORGANIZE THE TRANSFER, leaving me stranded. Then they send me an email, "in the spirit of good customer care" kindly asking me to write them, in detail what happened (?!?!?!?!) YOU DIDN'T F... SHOW UP WITHOUT ANY WARNING OR PRIOR NOTICE - THAT'S WHAT HAPPENED IN DETAILS. Avoid them in Spain - they don't seem to have a platform it's a joke not a service. My booking reference is MC4187. First and last one with these guys”

Helpful Report

Posted 2 years ago

“I am writing this stuck on a shuttle coach at Heraklion Airport - We booked an express shuttle. Coach is supposed to leave within 30 mins with maximum 4 stops. We have been on it for over an hour now and if and when we do depart there are 7 stops before ours. Basically all transfers from all flights are lumped together on one coach. We are still waiting for several parties of people to arrive off other flights. Terrible.”

Helpful Report

Posted 2 years ago

“Arrivés à Ibiza, nous sommes récupérés par ce transporteur…tout a l’air très bien bus propre mais comme on dit les apparences sont parfois trompeuses. Le chauffeur nous dépose à l’hôtel et repart aussitôt. Nous nous rendons à l’accueil et la réception nous dit que l’hôtel n’est pas le bon. Nous essayons de contacter le chauffeur pas de réponse. Nous enchaînons les appels à la plate-forme qui nous dit qu’elle essaye de joindre le conducteur. Au bout d’une heure trente toujours rien…personne n’est en capacité de nous dire si la prestation pourra être assurée. Au bout de 2 heures on nous dit de prendre un taxi à réserver par nos soins… nous somme dix donc 3 taxis. Montant 150 euros qu’on nous remboursera...ou pas. 3 jours plus tard rdv 14h25 pour un retour à l’aéroport… 10,20,30min pas de bus. C’est reparti pour les appels, après 30min nous devons nous résoudre à recommander des taxis pour ne pas louper l’avion. De nouveau 150 euros. Là encore personne n’est en capacité de nous répondre sur le fait d’être pris en charge ou non, sur les dédommagements si on loupe l’avion Ce service est clairement à éviter, pas sérieux, le client n’est pas considéré, livré à lui même et je pense que le remboursement d’une prestation a 280 euros s’annonce compliquée. Le slogan pourrait être « demmerdez vous seul » ça colle parfaitement à la réalité vécue. Pour conclure, privilégiez les taxis locaux, très agréables et finalement moins chers et dites vous que même s’il y a un petit couac vous ne pouvez pas faire pire que ce service.”

Helpful Report

Posted 2 years ago

“I would not recommend! Didn't turn up to collect my party of 12, when I called I was instructed to get three taxis to get us all to the hotel and this would be refunded. They have now advised this will not be the case. Avoid in my opinion.”

Helpful Report

Posted 2 years ago

“Our transfer booked for 04.30am on the 20/06/22 for a family of 5 including 2 children and a small baby failed to arrive after waiting 30Mins we had to make other arrangements, there was no way of contacting anyone suntransfers”

Helpful Report

Posted 2 years ago

“I will not be using Sun Transfers again, booked a premium taxi to our hotel from the airport and they didn’t show up, called several times only to be told they would call me back but didnt leaving a family of 4 with 2 young children stranded at the airport at 11.30pm without any means to get to the hotel, it was nearly midnight when we finally managed to get to the hotel via the last coach with Jet2! May I add that a refund still hasn't been issued 14 days later!”

Helpful Report

Posted 2 years ago

“My transfer did not wait for us after we had lost all our luggage , I would like to process a refund but find it very difficult dealing with a bot also tried messenger and on feedback .. no joy”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. Do not use this company. They cancelled 30 minutes after taking our booking and our money. Then because we didn’t cancel the return journey 48 hrs before pick up no refund. €120 gone. So we spent 40 mins wandering around the airport trying to sort out a taxi at 21.00 in 30 degree’s. Nice easy way to rip you off and they did.”

Helpful Report

Posted 2 years ago

“Very bad and stressful experience. The day before the transfer I contacted Suntransfers.com to confirm. They told me I have to pay extra because their system did not estimated the correct distance from hotel to airport. I did even dough no my fault. Next they the transfer did not show. I called again and waited about 30 min for them to get back to me and informed me that I am on my own. I almost missed my flight( literally by 10 min). Still waiting for a refund. Rude, unprofessional and unhelpful customer service. DO NOT RECOMEND !!!”

Helpful Report

Posted 2 years ago

“WARNING SUN TRANSFERS ARE HORRENDOUS, DO NOT USE. Our airport transfer in Ibiza never turned up and we could have missed our flight. Their response was 'just book a cab and we'll refund you'. Which we did (we are a family of 5 so required 2 taxi's) and luckily they both came in time and we made our flight (and it was half the price for 2 cabs as the Sun Transfers Taxi). We had confirmation saying they would refund us but nothing, you send an email and it takes '25 days for a reply as standard' and no refund. Use a local taxi company or someone else, Sun Transfers will take your money and no guarantee of your taxi or your money back if they don't turn up!”

Helpful Report

Posted 2 years ago

“I highly recommend sun transfers I used them in Crete. Brilliant service, on time, clean vehicles and friendly driver. I made a mistake by booking my transfer from the wrong airport and they realised this and called me to tell me that it would be changed for me, otherwise I would have been stranded”

Helpful Report

Posted 2 years ago

“Avoid! We wasted 1.5 hours on top of journey time after we arrived and were directed to the correct pick up point, only to be told by the driver this was wrong and to wait for another. Only when we double checked with him after waiting around for ages and no other transfer turning up that is in fact WAS our correct coach all along. We then proceeded to wait on the bus for an added 45+ minutes for every single seat to be filled (even more as he was waving arrivals on and then off again when they realised the coach was clearly at full capacity) we cancelled our return on route to the hotel as we were do disappointed with the waste of holiday time and didn’t want a repeat on the way back.”

Helpful Report

Posted 2 years ago

“Son lo peor de lo peor, hemos contratado un servicio no solo no se han presentado sinó que además el call center no da ninguna solución a su inutilidad, fueron a "recogernos" a un hotel situado a más de 2km del nuestro. Hemos tenido que pedir un taxi y de momento no tenemos ninguna información por su parte. Es lamentable.”

Helpful Report

Posted 2 years ago

“Avoid! Avoid! Avoid! If there is a delay or cancellation to your flight Suntransfers will not rearrange the booking and instead will leave you stranded in a strange country whilst also taking your money. Avoid using these thiefs, the call staff are extremely unhelpful and no manager on site to speak to either.”

Helpful Report

Posted 2 years ago

“I would never use their services or recommend it to anyone. I pre booked and paid their taxi services from Paphos airport in Cyprus. My flight was delayed supposed to arrive at 10:30pm ended up getting there for 1:45am and when I got to the airport there was no driver and Had no communication whatsoever. Their desks were closed and I had nowhere to report to, phone numbers don’t work. Very disappointing I had to then pay for another taxi which charged me €90 for the travel. Will not be using their services ever again.”

Helpful Report

Posted 2 years ago

“Pessimo servizio!!! Pagamento in anticipo e transfer mancato. Non si è proprio presentato nessuno. Appuntamento alle 19 di oggi. Sono le 19,20 e non c’è nessuno. Nessuna stella. Zero totale”

Helpful Report

Posted 2 years ago

“Avoid Suntransfers.com like the plague…my friends and I waited and waited at our apartment yesterday, for a taxi to pick us up to take us to Murcia airport. It didn’t show… I couldn’t get hold of anyone on the phone. We then had to walk and into town to find a taxi, this cost us 51 euros on top of what we had already paid (120 euros for picking up from the airport and dropping us back) this made us late for our flight, causing unnecessary stress. I tried both telephone numbers given to us and couldn’t get through. My husband also tried in England, he couldn’t get through either. There was no call or message to explain why the driver hadn’t turned up. This is just not good enough, we were lucky not to have missed our flight, the next person may not be so lucky. Very very poor show.”

Helpful Report

Posted 2 years ago

“Fantastic service as always Alicante Airport/Benidorm/Alicante Airport. Friendly driver waiting on us, quick transfer and the same on the return. Will definitely be booking for our next trip.”

Helpful Report

Posted 2 years ago

“Avoid Suntranfers like the plague. We paid 161euros for return trip from Palma airport to Soller. Car did not show up for return journey. No phone call or text to explain. Have been trying to contact them but they are as elusive as Lord Lucan. Please be warned. They have proved, with my experience, to be seriously dodgy.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews