Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would not book again with sun transfers. The organisation in the airport was chaotic! Our plane was delayed and we were told we should have arrived on time! I booked with your company as I read that transfers were still honoured even if planes were delayed. We waited 1hour in the airport for our transport. When we finally met our driver he was fantastic and couldn’t do enough for us! Even helping us with our cases and walking into the hotel with us. He made up for all the chaos occurring in the airport. Ros Banyard”

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Posted 5 years ago

“Hola , mi consejo es no usar esta empresa , son unos si vergüenzas, creo que ganan dinero sin dar sus servicios , llegamos el día 1 septiembre a New York, y no nos esperaron al salir ,me mandaron un mensaje que decía, si usted quiere que la busquemos tiene que pagar 100$, y después me manada el mensaje que no es reembolsable mi pago a la empresa , pero los denunciare , no me quedo con sus malos modales y abusos hacia los clientes , MUY MALO EL SERVICIO , NO EXISTE Mi nombre es Mariella Chiavarine .”

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Posted 5 years ago

“Waited 40 minutes for our car but was told that suntransfers are just a name and have no cars, they just sublet you out, do not use them”

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Posted 5 years ago

“I just want to thank you and your driver - booking ref SUNTR_KB8820. The service was perfect. Sorry to not have kept his name but my thanks - sincerely :-)”

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Posted 5 years ago

“Smarty dressed drivers, on time in executive cars. Happy customer.”

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Posted 5 years ago

“I had booked a transfer from airport to hotel today and even that i was 1 hour + late, they responded and helped me For like 5 minutes the driver was at the airport to pick us up. Excellent service and very pleasant”

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Posted 5 years ago

“Booking reference KB6084 We were trying to reach as of yesterday but w couldnt have any number today w got ur united kingdom number to cancel our reservation . Today w reached u and u replied that no refund will be made. This is unfair especially that the amount is somehow big and we waisted it without using it.”

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Posted 5 years ago

“The taxi driver did not accept the paid booking receipt and I had to pay twice. effrontery”

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Posted 5 years ago

“First class service. Just a bit pricey.”

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Posted 5 years ago

“sooo bad bad bad.”

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Posted 5 years ago

“My advice is don't use them. It seems Suntransfer rely on local suppliers. In my case I feel I got swindled and paid an excessive fare with another driver with the excuse "my car has broken down". Got a cut and past email from Suntransfers stating I wasn't there and if their was a delay with my arrival to claim on travel insurance. I did not trust them for the return and got the exact same email. I will put it down to experience and in future will just negotiate with drivers when I arrive. There is never any shortage of options.”

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Posted 5 years ago

“Outstanding professional service wouldn't use anyone else”

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Posted 5 years ago

“Fui a Panamá recientemente agosto 31 del 2019, nadie me recogió en el aeropuerto, en dicho aeropuerto nadie conoce de dicha compañía. Me costó pagar otro carro para el hotel pues mi teléfono no tenía comunicación con USA para llamar y reclamar y encima cuando cancelo la recogida de regreso y doy las razones me cobraron si haber recibido ningún servicio por supuesto con dicho incidente jamás recomendaría esta compañía”

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Posted 5 years ago

“Had everything booked and paid for got me Albufeira from Faro but on pickup on the Saturday they sent me an email at 02:30 saying they have cancelled my pickup at 18:00 and still not refunded 4days later. Would never use this company again 🙁”

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Posted 5 years ago

“Surely the whole point in booking a transfer is to have someone waiting at arrival to take you to the destination? Not wait an hour and a half, have to phone back and forth to customer service (who don’t even know where their own office is) and then walk using vague directions to find the driver. No apology or part refund given. Would have been quicker to just walk to the hotel straight from the airport. DON’T WASTE YOUR MONEY.”

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Posted 5 years ago

“Excellent value for money service driver was polite and helpful was waiting for us even though the flight was delayed by an hour Thankyou”

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Posted 5 years ago

“I booked the transfer in the middle of July 2019. Called on 1 sep 2019 at 1423 to confirm and my transport was confirmed for 2 sept 2019 for pickup at o340 am. When the time came this morning no transport showed up. Called the number on my booking form and was told I was not in the system and the driver had a family emergency. I was told to take a local cab and pay for it. Now I got an email stating it would take 20 days for a refund. Horrible customer service. Zero stars and I do not recommend this company to anyone.”

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Posted 5 years ago

“Called to confirm my transfer 1 sep 2019 at pick up time 0340 2 sept 2019 no one showed. Called help hotline, oh you’re not in the system so you need to get a local cab and find your own way to the airport due to a family emergency?? So they only have one driver and no backups??? Don’t recommend fyi star rating buttons don’t work so they get a zero”

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Posted 5 years ago

“Awful experience - transfer was booked and paid for (including an additional €21 for booster seats despite the “no hidden charges” claim) to pick up from Dublin airport. Flight was slightly delayed (within an hour), I emailed from the departing airport to advise of the delay, received a response saying it was no problem. Landed in Dublin airport (from milan, flight time 2.5 hours) with a voice mail saying due to an administration error the transfer was no longer available. Left with no transfer option with 3 very small children. Little or no apology in relation to it. Fee was refunded a couple of weeks later, but if you cannot guarantee the job, don’t take the fee in advance. Would never use again and would never recommend if you are looking for reliability. Only giving one star as there is no option to give none.”

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Posted 5 years ago

“A bit of a shambles really. Our minibus never turned up. When we contacted them, the girl had to call a manager to call the taxi driver. Nobody could be reached so we now have to make our own way to the airport and pay for long term car park. Not a good experience. I wouldn't recommend them.”

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Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews