Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No driver waiting at the airport as stated upon booking. I finally found the kiosk and the woman told me to wait on side of the road for a taxi, waited up to an hour from landing Once the driver arrived he had no idea of where he was taking me My return pickup back to the airport was due to to be there at 18.15 but was late causing me to worry about missing my flight. I had to call the emergency helpline number to track down my driver, they just put me on hold and said car would be there soon Not good enough, very poor, sloppy service. I wouldn't recommend or book with again”

Helpful Report

Posted 2 years ago

“According to the last 100 reviews on this website, their rating is actually 2 and not 4.7 as claimed. Only about 25% of the last 100 reviewers recommended this company and not 93% as claimed. 75% of the last 100 reviewers had a horrible experience with Suntransfers (mostly 1 star ratings). These discrepancies are just another evidence of this company being basically a SCAM. My own experience was horrible as well – their driver just didn’t care to stop and pick me up at the hotel they themselves have chosen and sent me to for a pick up. I was tracking the bus (as I was risking to miss my flight) – the bus driver just DIDN’T CARE to come at their own designated pick up spot. Customer service is a joke – they provide customer service phone numbers that connect you to some other unrelated companies located in Caribbean or God knows where. When you finally get the right number, they promise you mountains (like “take the taxi and we will pay for it”) but give you nothing in the end – do not expect neither refunds nor email responses. Their live chat support may appear to work well but those chat operators (and, of course, first you have to go through those stupid chat bots) are useless in the end. This company appears to be run by a bunch of inexperienced tech entrepreneurs who contract cheap(est) transportation companies in different locations and try to coordinate all those transfers via inexperienced phone and chat operators who most likely work remotely from all over the place. The business model is to create a (false) appearance of a solid on-line company, to collect money and to dispense with responsibilities. If you are lucky, you may get transfers on time at reasonable prices (although local professional transfer companies have similar pricing). But there is a very high probability (> 75%) that you will get into a trouble and a big expense of your time, money, and nerves. It’s just not worth taking the risk.”

Helpful Report

Posted 2 years ago

“Never again with this company”

Helpful Report

Posted 2 years ago

“Stolen passport, wallet and drivers license”

Helpful Report

Posted 2 years ago

“Bus picked us up from airport. One of our party left his bag on the bus with passport, wallet ( £100) and driving licence as we were dropped off at the hotel. Rang them 5 minutes after being dropped off and was told to ring back in the morning. Rang the next day and to be told they had the bag( happy days ) then we had a phone call to say it had been dropped at the hotel, but this was a liar 😬 rang back again over the weekend Not once I would say 20 times for them to then say they didn't have the bag, but then to say they had the folder that was in the bag with passport in 🤦‍♂️ ( winner you may say) Not. Then for more phones call for them to say they didn't have the folder. So No bag No passport and No wallet. Mist our flight home, extra night in benidorm and new passport from embassy. We didn't care about the money or bag. Just wanted the passport back. I'd never use these again”

Helpful Report

Posted 2 years ago

“Worst experience!! Even though we gave them 8 hours notice, they refused to reschedule and they refused to refund money. Horrible service and they don’t stand behind their written policies. NEVER USE THEM!!”

Helpful Report

Posted 2 years ago

“no one picked me up at the airport, customer service exceeded, I have been waiting for my refund for over a month and multiple reminders. it's scandalous especially since it's more expensive than a taxi in the end. extremely disappointed. to avoid”

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Posted 2 years ago

“Not happy about being kept waiting at the airport for our driver.”

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Posted 2 years ago

“réservation navette LW 5707 en juillet au Portugal Espinho la navette n'est jamais arrivée. aucune prise en charge par assurance qui nous dit de nous débrouiller seul et de faire réclamation. réclamation envoyée 25 juillet AR promettant réponse dans les 30 jours. rappel de ma part le 29 aout 2022. Toujours sans réponse ni remboursement. je commence à douter de l'honnête de ce site”

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Posted 2 years ago

“Puntualmente nos recogió Mauro Varela, excelente profesional y mejor persona. Súper amable, nos recomendó muchos sitios donde comer y visitar. Nos acogió como un buen " tripeiro". Un 10 para el. Graciassss”

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Posted 2 years ago

“Plane delayed and arrived at Malaga Airport 02:15. Paid for and arranged Suntransfers but nobody turned up. Rang office to be told there was no drivers available and put the phone down. Have requested refund but reading reviews on here not sure of any . Never again 😡”

Helpful Report

Posted 2 years ago

“Booking online very easy cheaper than other companies when we arrived driver waiting for us vehicle spotless got us to our destination very fast the return was the same I have used sun transfers before and will again”

Helpful Report

Posted 2 years ago

“Refused to refund money after they refused to reschedule pickup due to plane delays even though they had 6 hours notice. Their price was more than double what an UBER cost. Rude and belligerent.”

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Posted 2 years ago

“Been using suntransfers before and never had any issues. So many bad reviews but personally I cant say a bad word. Last trip to Albufeira on 14th Sept. our flight was delayed for 2hours but when landed the guy was waiting for us with my name in his phone screen. Collected us back to airport same no issues at all. Same with previous holidays. would definately use them again as they are also one of the cheapest ones u can find. Would always book private taxi.”

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Posted 2 years ago

“would give zero stars if i could. we booked transfers in advance the first one they cancelled as it was too late, which is ridiculous for airport transfers. the second time they cancelled without bothering to tell us although we had a text day before confirming the trip. we were left at the hotel for 30 minutes with 2 babies and a child and they were no help on the phone atall. 100% would not recommend.”

Helpful Report

Posted 2 years ago

“Paid for a private taxi got a dirty Ryanair shuttle bus at our 5 star hotel driven unshaven and dirty.windowswere so dirty internally when the sun shone couldn't see out them this not only a danger to the driver but also the passengers.i hope suntransfers listens to my review which I've sent them as it won't be long before there's a serious accident,pity as we use them 3 times a year be interesting to see if they respond ,as they quick enough on taking the money.”

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Posted 2 years ago

“They didn’t show up and refused to refund money. Worst experience ever.”

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Posted 2 years ago

“Worst experience ever !! Nobody welcome you at the airport After 15 minutes trying to find someone you are the one who need to look for them, because nobody cares Later, the vehicle that transported us, was awful. Old, dirty and in very bad conditions. And finally, as the other issues wasn’t enough, we had to stop two times for gasoline!!!! Worst transportation experience ever Never will use suntransfers in my life… And neither do you”

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Posted 2 years ago

“Horrible company!!! When luggage was lost and we had to wait at airport, they refused to reschedule pick up and refused to refund money. Rude and horrible”

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Posted 2 years ago

“I booked a taxi from Knock Airport to Galway they accepted the book a week later cancelled the booking with no reason.”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews