Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service provided. Without any doubt will use again in the future.”

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Posted 6 years ago

“No problems from start to finish, definitely use them again”

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Posted 6 years ago

“The mini bus was waiting at the airport when we came through arrivals. The mini bus was clean and comfortable, driver was pleasant and very helpful. From the booking to arriving at our hotel and back was a easy and excellent experience. Would definitely use them again.”

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Posted 6 years ago

“In time and most helpful and professional. Great!”

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Posted 6 years ago

“Excellent service! The driver was waiting with our name showing. The door to door transfer was very comfortable and the vehicle was in mint condition. Would recommend Suntransfer to all my family and friends.”

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Posted 6 years ago

“Everything went as planned. Very satisfied with service!”

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Posted 6 years ago

“Was there waiting for me at airport with a sign clearly stating my name. Straight forward journey to my appartment. Vehicle very clean and driver very helpful and accommodating. Really recommend!”

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Posted 6 years ago

“Absolutely the most professional, courteous and understanding driver throughout our ordeal when a passenger mistakingly took our luggage.”

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Posted 6 years ago

“Excellent service. I would recommend suntransfers to anyone”

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Posted 6 years ago

“Really impressed with this service, I was nervous about booking online in Spain but the driver was there at our villa 15 minutes early. Would highly recommend.”

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Posted 6 years ago

“no fuss - door tu door satisfaction!”

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Posted 6 years ago

“Excellent reliable service, never have to be concerned that they won't turn up, as have been with other companies. Clean cars courteous drivers always on time.”

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Posted 6 years ago

“My wife, my four year old, my 18month old and myself immigrated to Ireland. Big deal, stressful situation. We were traveling with 8 checked in bags and 6 carry ons. So to try and alleviate some of the difficulty and stress I booked a transfer with your company. I chose your company because I saw so many good reviews. Well, big mistake! I booked pick up for 13:00, even though my flight landed at 12. I did this because I knew we would probably take a bit longer than average at immigration and baggage collection. I was correct, the immigration line was long and slow. Not easy with a crying toddler who had just traveled 18 hours and for the first time. Then baggage collection. My wife had to hold and console our still crying toddler and keep our four year old with her too. I had to get the 8 checked in bags off the baggage carousel and on to two trolleys. Then two adults had to manage two fully loaded baggage trolleys and two small children. Almost impossible. When we came out, no one was there for us. My wife then saw on her phone that she had a missed call five minutes ago. At this point at was 13:25. 25 minutes after my specified pick up time. But I knew about the complimentary waiting time so I thought we were still fine. Then I phoned your help line. I was told the driver arrived at 12, when the plane did. I booked the transfer for 13:00. The person on the phone said you go according to flight arrival, not times on bookings. Why even give a time option then? And surely if you know what you are doing, you should know that people don't just walk off the plane and into the arrival hall. And things take even longer when it's international travel. Which is standard practice. In all my international travels for work I have never gotten out into the arrival hall in less than 45 minutes. And that's travelling alone with only carry on luggage. Nevermind traveling as a family with lots of checked luggage. From my booking info alone you should have been able to figure out that we had multiple passengers and lots of luggage. It makes absolutely no sense that your driver arrived to fetch us at 12. So again, if your company knows what it's doing and if you go on flight arrivals, your driver should have expected us at 12:45 at the VERY earliest. So your driver should have left at 13:45 at the very earliest. I still have great issue with the fact that I took all the obvious hold ups into consideration and booked the transfer for 13:00. You clearly have no respect for your customer's requests. Your 'helpline' is no help at all. We asked for another driver. To be told we will have to pay the 57 euro again. We asked for a refund to be told that is not handled over the phone. I spent over 25 minutes on the phone, paying international rates and I received no solution from your company. No assistance. No care. My four year old and toddler were in a complete state the entire time and my wife and I were utterly frazzled from all the stress. Even in your email it says this matter will take 20working days to resolve. Which is ridiculous. I paid for a service which I did not receive. Through absolutely NO fault of my own. We ended up finding a taxi, that was cheaper than your service. But the big problem for me was that my four year old did not have a car seat. I had booked one with our transfer, but obviously taxi's don't have them. This was a big safety risk, a risk that we had no choice but to take because of your failure to provide the service we paid for. To say I am disappointed in your customer service is an overwhelming understatement. You added so much more pressure to our already stressful circumstance, offered no help or solution to the problem that your company created. As a result, you have 57 euro of mine that you have no right to and I expect it back. You should also reimburse me for the 25 minute international phonecall to your helpline.”

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Posted 6 years ago

“They did what they said they'd do - efficient and dependable.”

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Posted 6 years ago

“I've always been happy with the service and price of Suntransfer will always uses them”

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Posted 6 years ago

“The driver were right on time and drove very smooth. Company to be trusted.”

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Posted 6 years ago

“I was taken ill whilst on holiday, a severe dose of vertigo.Your driver who picked me up was outstanding ensuring I got to the right desk for check in and assisted with my bags. I could not walk unaided without a stick. I will be using you again later in the year. Thank your driver once again from me.”

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Posted 6 years ago

“prompt and reliable in clean cars and good value for money.”

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Posted 6 years ago

“On time and professional service. Only issue was refusal to stop at the local shop for two minutes so that we could get coffee and milk on our way to the apartment.”

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Posted 6 years ago

“Excellent service and great value for money . Would certainly recommend using this service. Clean cars and always on time . Takes the worry of making connections by boat , train or plane on time .”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews