Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used sun transfers, and i would definitely use them again it was a Really fantastic service from start to finish the driver was still there even though our luggage was delayed with a smile and we had a lovely air conditioned mini bus all to ourselves which was lovely he was very helpful and he was on time for the return journey as well thank you”

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Posted 6 years ago

“Siamo arrivati il 13/06/2018 a Vienna alle 19,05 provenienti da Catania Ci siamo recati al posto concordato,Anker bar, difronte all’uscita e non abbiamo trovato l’autista. Dopo qualche minuto ci siamo messi in contatto con il vs servizio clienti. Il vs consulente Cristian è stato gentile e solerte ma purtroppo tra varie email abbiamo dovuto attendere 55 minuti prima che venisse l’autista. Eravamo sul punto di chiamare un taxi per raggiungere il ns albergo, anche perché mi è stato detto che l’autista si era allontanato per aggiornare il ticket del parcheggio. Al ritorno il 17/06 avevamo appuntamento alle 17.50 al ns albergo, abbiamo dovuto far telefonare dalla reception per sollecitare visto che l’autista ritardava. In conclusione un servizio a dir poco scadende nonostante le ottime recensioni sul sito. Penso che ci sarebbero tutte le condizioni per chiedere un risarcimento soprattutto per l’attesa dell’andata, sicuramente la prossima volta cambierò società.”

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Posted 6 years ago

“undesirable and unproffessional service. Still waiting for their answer”

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Posted 6 years ago

“Never book with this company. The night before a family holiday for 14 people I received a cancellation email to my account advising that our booking had been cancelled. This was at 7:30pm in a Friday evening. They had said there was no bus available and had left me a “voice message” to inform me of same. I ended up having to ring every transfer company in lanzarote to try and arrange alternative travel arrangements. The reason we booked was because we were traveling with two babies and wanted to ensure car seats were available. This was near impossible seen as we were left with less than 12 hrs before we were due to travel. When I spoke with the rep to express my dissatisfaction I was told that there would be one available for our return Journey and a 10% discount for our next booking. No thank you. I ended up cancelling our booking entirely, why would I travel with a company who cancelled with less than 12 hours notice. I feel that they should have organized alternative arrangements for us, even if we had to be split up into different vehicles, they were not willing to assist in any way. I eventually booked with Firstminute transfers and could not recommend them enough. They do not charge anything extra for car seats unlike sun transfers and do not take money until transfer has been competed.”

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Posted 6 years ago

“Excellent professional service.”

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Posted 6 years ago

“need to take more care on what drivers they hire in.had the misfortune of been allocated an unreliable and untrustworthy driver who didnt turn up and had the neck to ring the company two hours later to say i didnt show up.got a refund so its better than nothing i suppose”

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Posted 6 years ago

“very efficient courteous service i would highly recommend suntransfers”

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Posted 6 years ago

“Easy to use Great company and on time Really the best prices”

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Posted 6 years ago

“Easy to book, great choice of transport available for larger groups and the mini bus we hired found our accommodation even though it was in a remote country location! Arrived promptly and was polite and courteous. Better priced than most competitors. Would recommend highly and will certainly use for all future transfer needs! Thanks SunTransfers.”

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Posted 6 years ago

“Suntransfers was easy to book. The drivers have always been on time,are easily located. The vehicles have been spotlessly clean. The drivers have been courteous and helpful. I would highly recommend Suntransfers.”

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Posted 6 years ago

“Here would like to thank Mr. Martin for friendly and informative person. He waited for us holding the name once we walked from the exit. Highly recommended!”

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Posted 6 years ago

“We have had a verry special trip to the airport Alicante. The driver was a Britisch / Spanisch man, who is a driver inly for 6 weeks. He was extremely friendly, polite, whether we were well, if it was to cold or to warm. He always watched us. Do we sit well. When we got to the airport, we noticed that we had the key to the rented house with us and thedriver was kind enough to bring back the key that day, because he had to go back to Moraira My compliments to that man ! Our bookingreferents was:SUNTR_GY6251 Next time we go again with Suntransfer Jhj.Arts the Netherlands”

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Posted 6 years ago

“When my phone was found in the car of my transfer, the customer service people at SunTransfer assured me that it would be returned, no fees, because the driver would be returning to the port. Roughly twenty minutes prior to the meeting time, I received a call saying that plans had changed, and now they would be charging me a full transfer fee for the drop off. It was only after I gave them my credit card information, awaiting a "full transfer from airport" as was described, that I found the driver sitting outside the port, 2 minutes away. They of course were counting on me paying the money, even though they were already conveniently at the port, thus no extra transfer to airport had been required after all. It was a company out to take advantage of a vulnerable customer, and not honouring their initial agreement of waiving all fees. A company must honour their agreement, however much they did not "mean it." After multiple attempts to speak with Customer service, and receiving "20% off my next transfer" I just want people to know before they book their next trip- beware of the fine print, because even the fine print doesn't apply when they change their mind. I would rather burn money than spend it on another transaction with this crooked company.”

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Posted 6 years ago

“Really happy with our transfer for 9 people in Barcelona. Straight forward to book and cheapest quote found for a large group. Will definitely use again.”

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Posted 6 years ago

“Prompti, punctuali si discreti. Ii recomand cu incredere.”

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Posted 6 years ago

“Do not use if you are booking a transfer from Antalya. No meet and greet as sold, so we were wandering around arrivals for 10 minutes, eventually finding someone who turned up late holding a Sun Transfers sign. Waited another 15-20 minutes for the driver who was late, no explanation or apology. Then he dropped us off at the wrong hotel. We had to pay to get a taxi to our actual hotel, another 5km down the road...Paying 50 Euros for a private transfer, the least you expect is to be dropped at the right place y'know, even with shoddy service? It gets worse. The customer service did nothing about it and claimed we were dropped at our hotel. No apology or offer of compensation. Such a shame as we booked based on the number of positive reviews and our experience was SO far removed from that. Didn't ruin the holiday, but be warned NOT to use them if you're travelling from Antalya.”

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Posted 6 years ago

“Useless transport company Failed to turn up and provide service promised Driver smelt of tobacco, was obnoxious and arrogant”

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Posted 6 years ago

“Omg this company is excellent. 3 trips now I've booked with these & I can say I've got nothing to complain about only praise.!! Excellent company. Well done..!!”

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Posted 6 years ago

“I have used Suntransfers many times in the past and usually get a standard taxi but on a visit in May 2018, which was a special occasion I ordered a premium car (they show a Mercedes E class on their booking page) to take us from Luqa airport to the Hilton Hotel in St Julians. What they provided was a minivan. When I complained they said that it was a Mercedes minivan and as such they were not inclined to offer any compensation. I have been a regular customer of this company but because of their insulting response will be looking elsewhere for all of my future trips.”

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Posted 6 years ago

“Have used Suntransfers 2 or 3 times now and have been very impressed with the service each time. Always on time, courteous and helpful drivers and all in all have taken away any stress that might be associated with transfers to and from airports etc on holiday.”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews