Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here would like to thank Mr. Martin for friendly and informative person. He waited for us holding the name once we walked from the exit. Highly recommended!”

Helpful Report

Posted 6 years ago

“We have had a verry special trip to the airport Alicante. The driver was a Britisch / Spanisch man, who is a driver inly for 6 weeks. He was extremely friendly, polite, whether we were well, if it was to cold or to warm. He always watched us. Do we sit well. When we got to the airport, we noticed that we had the key to the rented house with us and thedriver was kind enough to bring back the key that day, because he had to go back to Moraira My compliments to that man ! Our bookingreferents was:SUNTR_GY6251 Next time we go again with Suntransfer Jhj.Arts the Netherlands”

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Posted 6 years ago

“When my phone was found in the car of my transfer, the customer service people at SunTransfer assured me that it would be returned, no fees, because the driver would be returning to the port. Roughly twenty minutes prior to the meeting time, I received a call saying that plans had changed, and now they would be charging me a full transfer fee for the drop off. It was only after I gave them my credit card information, awaiting a "full transfer from airport" as was described, that I found the driver sitting outside the port, 2 minutes away. They of course were counting on me paying the money, even though they were already conveniently at the port, thus no extra transfer to airport had been required after all. It was a company out to take advantage of a vulnerable customer, and not honouring their initial agreement of waiving all fees. A company must honour their agreement, however much they did not "mean it." After multiple attempts to speak with Customer service, and receiving "20% off my next transfer" I just want people to know before they book their next trip- beware of the fine print, because even the fine print doesn't apply when they change their mind. I would rather burn money than spend it on another transaction with this crooked company.”

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Posted 6 years ago

“Really happy with our transfer for 9 people in Barcelona. Straight forward to book and cheapest quote found for a large group. Will definitely use again.”

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Posted 6 years ago

“Prompti, punctuali si discreti. Ii recomand cu incredere.”

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Posted 6 years ago

“Do not use if you are booking a transfer from Antalya. No meet and greet as sold, so we were wandering around arrivals for 10 minutes, eventually finding someone who turned up late holding a Sun Transfers sign. Waited another 15-20 minutes for the driver who was late, no explanation or apology. Then he dropped us off at the wrong hotel. We had to pay to get a taxi to our actual hotel, another 5km down the road...Paying 50 Euros for a private transfer, the least you expect is to be dropped at the right place y'know, even with shoddy service? It gets worse. The customer service did nothing about it and claimed we were dropped at our hotel. No apology or offer of compensation. Such a shame as we booked based on the number of positive reviews and our experience was SO far removed from that. Didn't ruin the holiday, but be warned NOT to use them if you're travelling from Antalya.”

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Posted 6 years ago

“Useless transport company Failed to turn up and provide service promised Driver smelt of tobacco, was obnoxious and arrogant”

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Posted 6 years ago

“Omg this company is excellent. 3 trips now I've booked with these & I can say I've got nothing to complain about only praise.!! Excellent company. Well done..!!”

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Posted 6 years ago

“I have used Suntransfers many times in the past and usually get a standard taxi but on a visit in May 2018, which was a special occasion I ordered a premium car (they show a Mercedes E class on their booking page) to take us from Luqa airport to the Hilton Hotel in St Julians. What they provided was a minivan. When I complained they said that it was a Mercedes minivan and as such they were not inclined to offer any compensation. I have been a regular customer of this company but because of their insulting response will be looking elsewhere for all of my future trips.”

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Posted 6 years ago

“Have used Suntransfers 2 or 3 times now and have been very impressed with the service each time. Always on time, courteous and helpful drivers and all in all have taken away any stress that might be associated with transfers to and from airports etc on holiday.”

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Posted 6 years ago

“When going on Holiday I always like a reliable firm to use as a pick up from Airport to Hotel and return journey, with Suntransfers.com this is exactly what you get. Best attention at all times and you know they are always ready to pick up on time ,would recommend them to anyone heading to Lisbon.”

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Posted 6 years ago

“Had to change time of pickup from hotel and rang The so called 24 hrs contact only to get no reply.Eventually there was an automated answer of which none applied to what I wanted so then had to do an online chat before the change could be made.I was fortuneatley in a hotel with internet access if I had no internet or phone what would I have done.24 hrs should mean human contact in an emergency.”

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Posted 6 years ago

“Suntransfers provide an excellent service. We have used them many times, they are always on time and extremely helpful. Would highly recommend.”

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Posted 6 years ago

“Have used sun transfers for more than five years and have had excellent service. The drivers are polite, understand English and very friendly. Their vehicles are always clean and good road worthy. I would deffientley recommend the.”

Helpful Report

Posted 6 years ago

“Very dangerous to travel with a baby. We booked a transfer in Portugal and they did not provide baby seats because it is not compulsort in Portugal. Apparenty the law is more important than safety of the passengers. It’s even worse that we, fortunately, found out that the operaring company does offer baby seats. So it’s only Suntransfers policy not to offer babyseats and not willing to help their customers to drive safely”

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Posted 6 years ago

“Reliable, pleasant, professional. Could not ask for better transfers at a very fair and reasonable price. Would highly recommend and certainly use again.”

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Posted 6 years ago

“Die Fahrzeuge waren gut und sauber. Wir hatten Oberklasse-Limousine gebucht. Leider waren sowohl bei dem Transfer vom Flughafen Charles de Gaulle zum Hotel in Paris als auch vom Hotel zum Flughafen die Fahrer deutlich zu spät am Treffpunkt. Wir mussten mehrfach bei der Agentur anrufen, da wir trotz Buchung des SMS-Service keine Nachricht bzgl. einer Verspätung per SMS bekommen haben. Das war stressig und ärgerlich. Der Fahrer beim Transfer vom Flughafen war sehr unfreundlich, als ich meine Verärgerung geäußert habe. Offenbar war für ihn eine Verspätung von mehr als einer halben Stunde "normal". Ich habe mich dann entschuldigen müssen, sonst hätte er uns gar nicht mitgenomnen. ür 140 Euro erwarte ich pünktliche und freundliche Fahrer! Ich werde hier nicht noch einmal buchen!!!”

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Posted 6 years ago

“Best transfer experience ever,on time,clean modern vehicle,and the driver Goran was courteous,helpful and a pleasure to talk to.Suntransfers make the other ones I have tried third rate.”

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Posted 6 years ago

“The driver was on time and well presented.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews