Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,769 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service they never responded to my emails regarding my complaints We were supposed to be picked up in Lisbon Plane was a little late got our luggage immediately but there was no driver or a sign with our name on the transfer board when we arrived Took over 40 minutes to get a ride”

Helpful Report

Posted 1 year ago

“Terrible service no way to contact the company when we weren’t picked up at Manila Airport. Save your money and change some money and get a taxi. Much cheaper and you won’t get ripped off. We were denied a refund we cancelled our return but because we didn’t give 48 hours notice we lost our money yet again. There was no way to contact the company to change the the pickup time. Poor communication the only contact we had was from the USA no one is available to deal with local local issues . Never again .”

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Posted 1 year ago

“1 adulto y dos niños abandonados en el aeropuerto. Si vais tardar más de una hora en inmigración, como ése fue el caso, el transporte se va a ir sin avisar. Tal cual. Recomiendo coger un taxi en la salida de la terminal. Mucho más fácil y más barato.”

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Posted 1 year ago

“Booked a transfer from the Malta Airport at night. They didn't come, their phone didn't answer! Just some cheaters, shame. Don't use this service. Ever.”

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Posted 1 year ago

“Very satisfied with the service received from this company. Would certainly use them again.”

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Posted 1 year ago

“Arrived at Faro airport and no trace of the driver. On the third occasion I passed the area I found him. He made no attempt to assist with luggage. Car had a stain in the seat and driver never spoke once during the journey. He then demanded payment in cash as he said he had no machine for a card transaction. Very poor service. I contacted the company at the time to complain and they weren't the least interested. They said all their vehicles were being used so used another company for our journey. Not good enough.”

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Posted 1 year ago

“Preis Leistung sehr gut . Pünktlich bei der Abholung am Flughafen Faro Abholung in Alvor beim Hotel zum Flughafen. Sehr freundliche und zuvorkommende. Auto sehr sauber und gepflegt. Wir werden Suntransfers wider nutzen. C.Gehrig”

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Posted 1 year ago

“Our transfer from LPA to the hotel Koka 22.03.2023 in Playa del Ingles was super. The driver was very friendly and the car was excellent”

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Posted 1 year ago

“A pior experiência a nivel de transferes que alguma vez assisti Cancelaram-me uma reserva para um grupo de 10 pessoas porque não entenderam o horário do voo e não deixaram alterar a reserva feita com 48h de antevendo ando voo. Ficaram com 124€! NUNCA MAIS NÃO ACONSELHO NÃO UTILIZEM USEM O GET YOUR GUIDE SEMPRE”

Helpful Report

Posted 1 year ago

“This company sucks. Don’t book them, there are other transfer companies you can use. Booked a private transfer and they made us share as they said because of construction they couldn’t get the car?? Upon pick up to the airport our transfer time was at 1120am, the call us at 1125 to say our pick shows 1130am? But they will be at our hotel at 1140am! HUGE disappointment!!!!!”

Helpful Report

Posted 1 year ago

“Ordered a premium minivan that seats 6 people and 6 bags for two of us. On arrival at faro, waited 8-10 minutes and then a normal taxi picks us up. Whilst this was adequate and driver was courteous, its not what I ordered or paid for. I paid for a premium vehicle and not a standard taxi. Clearly the organiser saw there were only two of us so decided we didn't need what we had paid for and a normal car was adequate. Difficult to contact and waiting to see if get reimbursed, not optimistic. Uber would have been much quicker and cheaper.”

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Posted 1 year ago

“Muito profissionais e pontuais. Já utilizo há vários anos e nunca falharam. Gostaria que também fizessem serviço entra as estâncias de ski.”

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Posted 2 years ago

“Our driver did not arrive to pick us up now I cannot find a way to contact the company to get my money back”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. FRAUD. They will take your money and will not provide the service and never refund your money. This is my experience. The morning of the traveling day, Suntransfers cancelled my airport transfer (that I have booked and paid for) just one hour before my flight from USA to Cancun. I called the representative and that person didn't offer any help. I had to find another company and book the airport transfer which cost me $100 MORE. The email cancellation said that it can take up to 10 days to process the refund. I waited for 14 days and NOTHING in my bank account (NO REFUND). I called Suntransfers again to take care of my refund ASAP. It has been another 5 days. Still NO REFUND. I am very very disappointed and upset. I hope everyone to know this true story and don't use this company.”

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Posted 2 years ago

“Pünktlich , Telefonischer Kontakt sehr freundlich , und kompetent .Fahrer nicht anwesend wurde sofort ein neuer Fahrer Organisiert .Wir sind sehr zufrieden”

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Posted 2 years ago

“Suntransfers cancelled my wife’s pick up when she arrived at the airport. They said that the roads were blocked with snow and the cars couldn’t get through. She was able to get a taxi at the rank outside, and guess what…..no snow!!!!!! I’m sorry but, your excuses over the phone, and your promise to phone me back with a resolution never transpired! Luckily i paid by paypal because there was no offer of a refund mention, so i claimed it back via the claims page in paypal. Not very happy at all and would never recommend Suntransfers to anyone”

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Posted 2 years ago

“Muy contento con el servicio, sobre todo con Wu ChanLung, muy atento en todo y muy amable. Volvería a repetir sin dudarlo.”

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Posted 2 years ago

“The driver Mr Gavid waited us for few hours since we have some glitch before collecting out baggages. He called to check on us and updated his waiting location. We are happy with the service and will book again if we come to Netherland.”

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Posted 2 years ago

“Booked a cap from TFS to Puerto de la Cruz and back in advance. Everything was as scheduled, car was clean and drivers very friendly. Can recommened!”

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Posted 2 years ago

“0 stars. They canceled our car service mid flight on the way to Cancun, claiming that "there were no available drivers". We were complete stranded, and after a bunch of haggling, eventually had to book a separate car service for $350USD (we are from Canada which = $475). It was that or we would have had to wait for 5 hours for a cheaper service. Completely unacceptable. Book with great caution.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,769 reviews