Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suntransfers cancelled my wife’s pick up when she arrived at the airport. They said that the roads were blocked with snow and the cars couldn’t get through. She was able to get a taxi at the rank outside, and guess what…..no snow!!!!!! I’m sorry but, your excuses over the phone, and your promise to phone me back with a resolution never transpired! Luckily i paid by paypal because there was no offer of a refund mention, so i claimed it back via the claims page in paypal. Not very happy at all and would never recommend Suntransfers to anyone”

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Posted 1 year ago

“Muy contento con el servicio, sobre todo con Wu ChanLung, muy atento en todo y muy amable. Volvería a repetir sin dudarlo.”

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Posted 1 year ago

“The driver Mr Gavid waited us for few hours since we have some glitch before collecting out baggages. He called to check on us and updated his waiting location. We are happy with the service and will book again if we come to Netherland.”

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Posted 1 year ago

“Booked a cap from TFS to Puerto de la Cruz and back in advance. Everything was as scheduled, car was clean and drivers very friendly. Can recommened!”

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Posted 1 year ago

“0 stars. They canceled our car service mid flight on the way to Cancun, claiming that "there were no available drivers". We were complete stranded, and after a bunch of haggling, eventually had to book a separate car service for $350USD (we are from Canada which = $475). It was that or we would have had to wait for 5 hours for a cheaper service. Completely unacceptable. Book with great caution.”

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Posted 1 year ago

“Exceptional service !”

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Posted 1 year ago

“I arrived at San Fran airport yesterday where our flight was delayed and we had to walk a while to get to the baggage claim but our driver never showed at arrivals. We called the customer support team 4 times and they couldn’t contact the company??? I don’t know how they can’t contact a car transfer company within 20 mins of me being on the phone, since it’s their main service?? I asked about a refund for the trip and they said they couldn’t guarantee one. Now I’ve just paid them a lot for a return transfer AND I have to pay for an expensive taxi!! I followed up with support (lots of generic replies) and they’re giving the company 20 days to respond to my complaint but I’ve asked what information I can give before I leave san Francisco and they are not being transparent. Worst start to a trip. Save yourself the hassle and book with hoopa or ANYONE else!! Nightmare”

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Posted 1 year ago

“M’y daughter reserved with you and paid in advance (SUNTR_NC3025). She and her young baby arrived at Cancun airport and waited outside for 40 minutes and you guys never showed up. She called and no answer. She had to take another transport company and pay again to come to Playa del Carmen. Really not professional and she should be reimbursed Useless company If you want to get in touch with her you have the reservation # A really not impressed father”

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Posted 1 year ago

“Booked to take us from Malta airport to hotel and back. We could not get a time for our collection to go back to the airport unless we attended a session where they tried to sell us excursions. DO NOT book their excursions in Malta, it is cheaper to get a bus yourself. Two people can get to Gozo and back for less than£10 for the pair whereas their excursion costs £30 each. You do not have to attend the session if you are clever with your paperwork. They fold it and then staple a paper over it so you miss the small print where it says if you are spending less than four days you can get a return pick up time when you are at the airport. Quite the con really. Had we known that the public transport is so cheap and reliable we would never have booked these. Picking us up they were almost an hour late with no communication at all. Driver left a couple at the roadside to chase after the bus as it had their luggage on board. Would never use these again.”

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Posted 1 year ago

“El conductor muy amable y professional. Sin embargo, la compañia es decepcionante... Contratamos el servicio de transfer privado (coche privado para 4) desde el aeropuerto de lanzarote a costa teguise. Contratamos este servicio en vez de ir en taxi por que ofrecian silla de bebe para el trayecto, con coste adicional. Cual fue nuestra sorpresa, en vez de un transfer privado con silla de bebe, nos vino a buscar in autobus!! Nada de lo que habiamos contratado por adelantado!! No recomendaria esta compañia y si estais pensando en utilizar esta empresa, hay otras que ofrecen mucho mejor servicio por el mismo precio ma's o menos. Y si al final os decidìs por esta compañia, pues que tengais suerte y aparezca lo que habeis contratado.”

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Posted 1 year ago

“I had booked for a driver at the OR Tambo Airport in Johannesburg. The driver greeted me at the arrivals, he told me to wait outside so that we would get the car. I waited for 30 minutes and he never showed up. Horrible experience, I lost my money and time.”

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Posted 1 year ago

“Keep away from this company. Arrived at Cairo Egypt and followed the instructions and went outside where a load of taxi drivers were waiting. I looked around for an hour but could not find anyone from Sun Transfers or a card with my name on so had to make other arrangements which was not easy. After asking for a refund was told was not entitled as the driver was there and missed me. That as far as I am concerned was a lie and the driver did not turn up as I looked everywhere. Anyway I managed to get most of the money back from my insurance but I would never use this company ever again.”

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Posted 1 year ago

“I booked a seven-seater car for a round-trip transportation to and from the Cancun airport and Tulum. For the transportation from the airport to Tulum, the driver did not show up and when I called they simply stated that we had to find new transportation. Then for the trip from Tulum to the airport, I got an email at almost midnight the day before that my transportation was canceled. The car was supposed to come at 4am that morning because I had an 8am flight. I had to scramble to find new transportation and had to pay extra because it was so last minute. I was severely disappointed with this service and I would not recommend. I am lucky that I checked my email before I went to sleep otherwise I would have been out of luck trying to find transportation to make it to my flight on time.”

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Posted 1 year ago

“Filed a claim after a I was not picked up at SDQ called the customer service line. I had difficulty talking to the customer service person. Long story short after 40 minutes I just took a cab. This was the second time that this had happened. The company did no respond to my request for a refund. I'm done”

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Posted 1 year ago

“Waited 1 hour for transfer from Cancun Airport. Will not use again.”

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Posted 1 year ago

“we booked transfers from lanzarote to apartment bus was late only sent 8 seater when there was 18+ waiting had to wait for another bus to turn up so not a good start on our return we was told our pick up was going to be at 1545 and to be ready at least 10 mins before me and my wife was at least 15/20 mins before pick up no one turned up we called there number only to be told the bus driver said no one was waiting i had pictures to prove differant we was told to get a taxi and we would get our money for this they had no other cars buses or anyone available to take us to airport so we had to walk to find a taxi and pay again i complained about this when home and all we got was the taxi fare no sorry nothing was offered 10% discount for next booking well they can have their 10% as i would never book with these again service is the worst i have ever come across please dont book with them they might be cheap but not worth the trouble you could find yourself in”

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Posted 1 year ago

“Please be aware of this company. Do not use them. Upon are arrival in Cancun with 7 people they completely left all of us because it took to long to get thru customs. We called again to say we were still waiting for them and they refused to come back and get our group. We in turn had to pay additional 180 dollars to get to our hotel in Playa Del Carmen. Upon our return home this company was also 40 minutes late picking us all up to go back to the airport. We will never use this company again and if you’re smart you won’t either. Just giving you all a heads up. Thank you. Cheryl Johnson”

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Posted 1 year ago

“Collected at the airport in a dirty shabby minivan, seatbelts didn’t work and driver drove like a lunatic, we had to shout at him to slow down a couple of times. On the return to the airport no one showed up when we rang we were told there was an error and they wouldn’t be coming luckily there was a taxi outside the hotel but we nearly missed our flight. Overall a terrible experience, they refunded the journey they didn’t show up for but response to the complaint regards the state of the minivan and the driver was extremely poor. It’s much cheaper to get a taxi outside airport so won’t be using this company ever again.”

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Posted 1 year ago

“I booked a return & collection from Barcelona airport, as there were 4 passengers I booked a shuttle bus to make sure we had enough room for cases. The collection from Airport was spot on, although it was a car with the glove compartment hanging down, but got us there. No vehicle arrived for the return journey, so I rang the number supplied, everything in Spanish so I asked the hotel to ring, suntransfers rang back and said there was a delay, but they never showed up. hotel rang them several times again, but got no answer. they never tried to contact me at all. left us to get a taxi back. awful awful service, would not even score a one star to me Do not use find someone else”

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Posted 1 year ago

“Cancellation of transfer not very impressed with Suntransfers”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,753 reviews