Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the service received from this company. Would certainly use them again.”

Helpful Report

Posted 1 year ago

“Arrived at Faro airport and no trace of the driver. On the third occasion I passed the area I found him. He made no attempt to assist with luggage. Car had a stain in the seat and driver never spoke once during the journey. He then demanded payment in cash as he said he had no machine for a card transaction. Very poor service. I contacted the company at the time to complain and they weren't the least interested. They said all their vehicles were being used so used another company for our journey. Not good enough.”

Helpful Report

Posted 1 year ago

“Preis Leistung sehr gut . Pünktlich bei der Abholung am Flughafen Faro Abholung in Alvor beim Hotel zum Flughafen. Sehr freundliche und zuvorkommende. Auto sehr sauber und gepflegt. Wir werden Suntransfers wider nutzen. C.Gehrig”

Helpful Report

Posted 1 year ago

“Our transfer from LPA to the hotel Koka 22.03.2023 in Playa del Ingles was super. The driver was very friendly and the car was excellent”

Helpful Report

Posted 1 year ago

“A pior experiência a nivel de transferes que alguma vez assisti Cancelaram-me uma reserva para um grupo de 10 pessoas porque não entenderam o horário do voo e não deixaram alterar a reserva feita com 48h de antevendo ando voo. Ficaram com 124€! NUNCA MAIS NÃO ACONSELHO NÃO UTILIZEM USEM O GET YOUR GUIDE SEMPRE”

Helpful Report

Posted 1 year ago

“This company sucks. Don’t book them, there are other transfer companies you can use. Booked a private transfer and they made us share as they said because of construction they couldn’t get the car?? Upon pick up to the airport our transfer time was at 1120am, the call us at 1125 to say our pick shows 1130am? But they will be at our hotel at 1140am! HUGE disappointment!!!!!”

Helpful Report

Posted 1 year ago

“Ordered a premium minivan that seats 6 people and 6 bags for two of us. On arrival at faro, waited 8-10 minutes and then a normal taxi picks us up. Whilst this was adequate and driver was courteous, its not what I ordered or paid for. I paid for a premium vehicle and not a standard taxi. Clearly the organiser saw there were only two of us so decided we didn't need what we had paid for and a normal car was adequate. Difficult to contact and waiting to see if get reimbursed, not optimistic. Uber would have been much quicker and cheaper.”

Helpful Report

Posted 1 year ago

“Muito profissionais e pontuais. Já utilizo há vários anos e nunca falharam. Gostaria que também fizessem serviço entra as estâncias de ski.”

Helpful Report

Posted 1 year ago

“Our driver did not arrive to pick us up now I cannot find a way to contact the company to get my money back”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY. FRAUD. They will take your money and will not provide the service and never refund your money. This is my experience. The morning of the traveling day, Suntransfers cancelled my airport transfer (that I have booked and paid for) just one hour before my flight from USA to Cancun. I called the representative and that person didn't offer any help. I had to find another company and book the airport transfer which cost me $100 MORE. The email cancellation said that it can take up to 10 days to process the refund. I waited for 14 days and NOTHING in my bank account (NO REFUND). I called Suntransfers again to take care of my refund ASAP. It has been another 5 days. Still NO REFUND. I am very very disappointed and upset. I hope everyone to know this true story and don't use this company.”

Helpful Report

Posted 1 year ago

“Pünktlich , Telefonischer Kontakt sehr freundlich , und kompetent .Fahrer nicht anwesend wurde sofort ein neuer Fahrer Organisiert .Wir sind sehr zufrieden”

Helpful Report

Posted 1 year ago

“Suntransfers cancelled my wife’s pick up when she arrived at the airport. They said that the roads were blocked with snow and the cars couldn’t get through. She was able to get a taxi at the rank outside, and guess what…..no snow!!!!!! I’m sorry but, your excuses over the phone, and your promise to phone me back with a resolution never transpired! Luckily i paid by paypal because there was no offer of a refund mention, so i claimed it back via the claims page in paypal. Not very happy at all and would never recommend Suntransfers to anyone”

Helpful Report

Posted 1 year ago

“Muy contento con el servicio, sobre todo con Wu ChanLung, muy atento en todo y muy amable. Volvería a repetir sin dudarlo.”

Helpful Report

Posted 1 year ago

“The driver Mr Gavid waited us for few hours since we have some glitch before collecting out baggages. He called to check on us and updated his waiting location. We are happy with the service and will book again if we come to Netherland.”

Helpful Report

Posted 1 year ago

“Booked a cap from TFS to Puerto de la Cruz and back in advance. Everything was as scheduled, car was clean and drivers very friendly. Can recommened!”

Helpful Report

Posted 1 year ago

“0 stars. They canceled our car service mid flight on the way to Cancun, claiming that "there were no available drivers". We were complete stranded, and after a bunch of haggling, eventually had to book a separate car service for $350USD (we are from Canada which = $475). It was that or we would have had to wait for 5 hours for a cheaper service. Completely unacceptable. Book with great caution.”

Helpful Report

Posted 1 year ago

“Exceptional service !”

Helpful Report

Posted 1 year ago

“I arrived at San Fran airport yesterday where our flight was delayed and we had to walk a while to get to the baggage claim but our driver never showed at arrivals. We called the customer support team 4 times and they couldn’t contact the company??? I don’t know how they can’t contact a car transfer company within 20 mins of me being on the phone, since it’s their main service?? I asked about a refund for the trip and they said they couldn’t guarantee one. Now I’ve just paid them a lot for a return transfer AND I have to pay for an expensive taxi!! I followed up with support (lots of generic replies) and they’re giving the company 20 days to respond to my complaint but I’ve asked what information I can give before I leave san Francisco and they are not being transparent. Worst start to a trip. Save yourself the hassle and book with hoopa or ANYONE else!! Nightmare”

Helpful Report

Posted 1 year ago

“M’y daughter reserved with you and paid in advance (SUNTR_NC3025). She and her young baby arrived at Cancun airport and waited outside for 40 minutes and you guys never showed up. She called and no answer. She had to take another transport company and pay again to come to Playa del Carmen. Really not professional and she should be reimbursed Useless company If you want to get in touch with her you have the reservation # A really not impressed father”

Helpful Report

Posted 1 year ago

“Booked to take us from Malta airport to hotel and back. We could not get a time for our collection to go back to the airport unless we attended a session where they tried to sell us excursions. DO NOT book their excursions in Malta, it is cheaper to get a bus yourself. Two people can get to Gozo and back for less than£10 for the pair whereas their excursion costs £30 each. You do not have to attend the session if you are clever with your paperwork. They fold it and then staple a paper over it so you miss the small print where it says if you are spending less than four days you can get a return pick up time when you are at the airport. Quite the con really. Had we known that the public transport is so cheap and reliable we would never have booked these. Picking us up they were almost an hour late with no communication at all. Driver left a couple at the roadside to chase after the bus as it had their luggage on board. Would never use these again.”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews