Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,756 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service .booked private transfer from lanzarote airport to playa blanca. Went to station 21 as advised,waited,was met by a guy under pressure.i gave him my name and asked where was my driver.he went on his phone.we waited 30 minutes for our driver,and what came next?we were greeted with an old 16 seater minibus with almost 400,000km on the clock.i asked where was my private car?to which I was told this is it .we had a rough rattle and roll journey to playa Blanca.I’ve used suntransfers for years,but never ever again ,and not even an apology.,we did get €15 refund ,for what I don’t know..that’s me done with suntransfers.”

Helpful Report

Posted 10 months ago

“Just over two weeks ago I had a return trip booked with Sun transfers to and from Tenerife South airport. I am originally from the UK however now live in Puerto de la Cruz and was visiting home for the first time since the move. I arrived at the pick-up point, as advised 15 minutes before and subsequently waited there till 40 MINUTES AFTER with no sign of a coach nor driver. It is an open, one way street so there is no way I could have missed it. During the 55 minutes I waited at the pick up point, I contacted the customer service chat on whatsapp as well as called them several times. Once I got through to an advisor, the lady said she couldn't get through to the company and that I should take a taxi and keep the receipts to be reimbursed, ensuring I don't miss my flight. I was apprehensive of this as I know the taxi's cost over 100 euros to reach Tenerife south but I was left with no choice and therefore took the chance. As soon as I arrived at the airport and checked in, I submitted the receipts via email to Sun transfer as advised, including screenshots of the advisors instructions as justification. Over two weeks later I received a response and to no surprise the company were trying to get out of it by saying their driver was at the location and that I should have called within 10 minutes of them being late. HOWEVER, in their terms and conditions it states that the driver would call the number allocated if I wasn't their. Luckily enough I live in Puerto de la cruz and am friendly with local vendors, so am currently obtaining CCTV footage to counteract this argument. However this shouldn't be the case. No solo female or anyone, especially on their own, should not be objected to the stress endured from what is meant to be a professional transfer company. Not only for being ABESNT but also ADVISING to take a TAXI which they would later REFUSE to REIMBURSE by LYING that they were at the location STATED. There are many other ways (which I will be taking in future) to get to and from the airports in Tenerife, including local buses that are cheaper and ACTUALLY SHOW UP. Please don't make the same mistake I did, I am a student who's now lost 130 euros, all because a company won't accept responsibility for their ill actions.”

Helpful Report

Posted 10 months ago

“My Experience with Suntranfers/Tio Luis Transport I’ve frequently used this company across Europe without any hitches, and my initial experience in Punta Cana was no different. Joel from Tio Luis sent a WhatsApp message on the morning of our arrival, complete with a selfie and clear instructions on where to meet. Despite the chaotic scene at Punta Cana airport, filled with people holding name signs, we didn’t spot ours. Fortunately, we were greeted by Kelly, another Tio Luis employee, who efficiently got us to our resort. However, the return trip was a different story. Following their instructions, I confirmed our departure details with both Joel and Kelly 24 hours in advance, even planning to be ready 15 minutes before our scheduled noon pickup. When our driver hadn’t arrived by 12:15 pm, I contacted Joel, who had the driver call me back. The driver claimed to be stuck in traffic, promising to arrive in 15 minutes. Yet, after an hour of repeated assurances and no sign of the van, we resorted to hiring taxis. As we were about to leave in the taxis, the driver finally appeared. Despite his continued claims of traffic delays, our trip to the airport revealed minimal traffic, casting doubt on his story. It was a frustrating end to an otherwise smooth service.”

Helpful Report

Posted 10 months ago

“Absolutely brilliant! Cost, friendliness, pre pickup communication - first class service.”

Helpful Report

Posted 10 months ago

“Stay in Seville, 2 days before departure we find out that a marathon has been organized on Sunday departure day. We will inform Suntransters about the event and suggest another pick-up location. Trail is completely closed. But for Suntransfers this is not necessary and there is no problem!! Day of departure, everything closed... Driver was still able to enter, but outside.... Contacted Suntransfers at that moment. While calling, the phone was cut off... Watts app... No answer... After repeatedly texting Watts what to do, we were allowed to take a taxi. Now Suntransfers has refused to refund the amount owed to us, due to unforeseen circumstances!!! An annual event is no exception!!! And certainly not when the customer informs you 2 days in advance!!! scandalous”

Helpful Report

Posted 10 months ago

“Airport Tenerife sud. I booked and payed in advance since we were traveling with my parents and my grandchildren (age 3,2 and 1/2). There were nobody to meet us with our name in the arrival sone. Then we went to the desk 36 and had to stand in line. When it was my turn we had to wait 15 min for the taxi. They had seats for the infant og the child. At pick ut from the hotel they met on time for us. But arrived 15 min late for my other family. When they arrived at the airport they also had to go to the desk 36 and stand in line. Then wait for the taxi, and when the taxi came the driver should have a break so they sat in the taxi 15 min waiting. The driver drive fast so they felt unsafe. When they should be picked up at the hotel to get to the aiport no driver showed up. The called him after 11 min after sceduled time, and the driver said he was 3 min away. That is 15 min late. But they could not find the driver and nobody looked for them so after 30 min late they were picked up. They almost missed the flight. Dont use Suntransfer if you think it would be a smooth pickup and reliable regarding time and apointment.”

Helpful Report

Posted 11 months ago

“I had booked a transfer from Dubai airport to the Palm. Received a confirmation sent. Upon arrival in Dubai, the contact person was difficult to find. He called Sun and our transfer was not on the dd list, he called again, but no transport was possible. I just had to send a message and I would get my money back. I received an email that I should have called myself, you will not get your money back. Shameful!! Scam!!”

Helpful Report

Posted 11 months ago

“Really poor service, waited so long for the driver to turn up. The coordinator was so rude and unapologetic. Will not book them again and will never recommend 😡”

Helpful Report

Posted 11 months ago

“Load of rubbish. Arrived at Tenerife....Basically after 30 minutes,.escorted to the Taxi rank where they flag one of their mates down and shove you in a standard Taxi You can do this yourself, for less money and get there quicker! Do Not Use!!!!”

Helpful Report

Posted 11 months ago

“Waited 50 minutes for our transfer to the airpirt. Numerous international phone calls (being kept on hold too) and promises of "it will be 20 minutes", "15 minutes", "another 5 minutes". Finally, we had no option but to go to a taxi rank and hail a cab. Just made it to the flight in time. Shocking service. It was clear that the booking had been completely forgotten, and then the mistake was compounded by promising a cab that was never going to materialise.”

Helpful Report

Posted 11 months ago

“My experience with Suntransfers:we were supposed to see a transfer waiting for us at Barcelona cruise terminal at 9.00 am.The day before I had informed the company of the arrival time of the ship,5.00 am, and our debarcation time,9.00 am.So we were outside at 9.00 am.No transfer!After 15 min. I telephoned the spanish branch and asked what had happened.Answer:we were there at 5.00 am,trird to contact,no answer and left.We have no driver available,you'l have to take a local taxi!!(?) and that was it.What about me informing them the day before and their answer we'll take care of it.You call that service?For us NO MORE”

Helpful Report

Posted 11 months ago

“Booked a transfer from the Barcelona airport to our hotel. We were charged and not given the service. Suntransfers refused to refund our pre-payment and our Credit Card company attempted to get the refund without success.”

Helpful Report

Posted 11 months ago

“As a business owner myself, I do not enjoy seeing negative reviews but do yourself a favour and do NOT book with this company. We booked and paid for our transfer and our flight was on time, however, getting through customs was a slow and arduous process. We only had carry on luggage but it took an hour to exit the airport. We then found out our shuttle had left without us as “we only wait an hour” and obviously do not monitor flights. They then said they had no shuttles for us as they were all booked and suggested taking a cab for an additional $220 (one way). After 45 minutes of “negotiations” we were able to get another shuttle for $95, but they made sure we paid up front before telling us the location of the “new” shuttle (we thought they might not hold up their end). Left us with a bad taste in our mouth for this organization and very poor customer service! Find another honest company!!”

Helpful Report

Posted 11 months ago

“No había nadie esperando en el sitio acordado. Me llamaron en un Inglés mal hablado, diciendo que tardarían un rato en llegar y que saliera fuera a la calle, a esperar, con temperatura de cero grados. Después de varias llamadas y esperando en la calle, más de media hora, nos ha recogido. Ha llegado media hora tarde y hemos perdido tiempo de nuestro viaje, además de la incomodidad de esperar en la calle. Muy descontento con el servicio, no lo volveré a utilizar y mucho menos lo recomiendo a nadie. Buscaros otra agencia de transporte.”

Helpful Report

Posted 1 year ago

“Met een reisgezelschap van 13 personen hebben we onze transfer van luchthaven naar hotel en vise versa via Suntransfers geboekt. Keurig op tijd, goede communicatie met Suntransfers over ophaaltijd. Ik kan hen prima aanbevelen.”

Helpful Report

Posted 1 year ago

“I do NOT recommend Suntransfers. I received an email 12 hours prior to my pickup time stating the shuttle I reserved 4 weeks prior for 7 people, had been canceled, without remedy. I was on a cruise ship and happened to get internet service for a short period the night prior to getting back to Fort Lauderdale. Earlier in the day, I had received a text confirmation from the shuttle company (turns out to be a 3rd party that SunTransfers contracted with) which I responded to confirm, then immediately this 3rd party company text messaged that they would not be our shuttle service provider and our booking had been sent to another company. 4 hours later is when I received the email from Suntransfers that my booking was canceled. I had to get an Uber to a car rental company to rent 2 vehicles for our family and luggage, then my son and I drove back to our cruise ship port to pickup my family so we could drive the hour to the airport. We almost missed our flights. Disappointed that Suntransfers not only failed to provide a service for which we paid, but canceled so last minute without any attempt to help us. I would not recommend Suntransfers for any travel needs.”

Helpful Report

Posted 1 year ago

“Cancelled transportation from the airport after taking money, the night before we were due to fly. Informed the refund was processed immediately and it would take no longer than 10 days. 2 weeks later still awaiting a refund. Tried to call, options lead you in a loop and refers you to a website with a 24 hour live chat, which is a bot. Sent an email and live chat had no reply. Looks like Section 75 is my only option. Shocking Customer Service. Avoid.”

Helpful Report

Posted 1 year ago

“I would not recommend this company. While they may have successfully executed many orders in the past, reliability and consistency are crucial in today's world. No one wants to risk being stranded in a foreign country without guidance. Unfortunately, our experience mirrored these concerns. Despite previous negative reviews indicating a pattern, the company failed to pick us up and remained uncommunicative for nearly two weeks. Company did not even issue an apology, not to mention a refund… After being stuck in a foreign airport with no knowledge of the language, with no cell phone service or Wi-Fi we ended up hiring a local taxi. Their unreliability and lack of assistance are concerning. Moreover, charging us for a service they didn't provide feels like a form of theft.”

Helpful Report

Posted 1 year ago

“Booked taxi didn’t turn up, no answer from office or online. We were just left stranded and had to use local taxi to get to airport, which was actually cheaper. Still haven’t been refunded two months later. Credit card company had to intervene to refund me. Terrible overpriced service, would not use them again.”

Helpful Report

Posted 1 year ago

“I booked and paid for a round transfer from Langkawi airport to Telegar Harbour. Arriving was ok, the driver texted that he was outside the airport. I was surprised at the appearance of the car and driver. Both were quite scruffy! However, on our return there was no car waiting for us. We waited 13 minutes past the due time and were anxious because we had quite a tight schedule for our plane. The security police at the harbour called a taxi for us because there was nobody around at this time. I complained immediately and today, 9 days later, I had a ‘standard’ response stating that their drivers only waited 10 minutes! This is appalling customer service response. We were there well before our driver was due! They did not read my complaint. I WOULD NOT USE THIS COMPANY again. There are other, far better people to use. Additionally they were four times more expensive than arranging transport on arrival. They should be ashamed of themselves. They know they failed to deliver.”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,756 reviews