RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 964 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

Write Your review

Tell us how RSMG Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Item arrived quickly and as described on website.”

Helpful Report

“The reason I have given you a low rating was because of the poor customer service I sent 3 email's to find out the progress of my order and not one was even acknowledged even if it was to say it was on back order”

Helpful Report

Hi We have checked back on our customer service system and can see that all of the emails you have sent in to us have been answered, did you receive the automated acknowledgement after each email, or the order confirmation/dispatch notification. If not these have perhaps been stopped by your junk email filters, all emails would be from sales@rsmg.eu

“My bag took just short of 2 months to arrive in that time I had no information at what stage my order was at.”

Helpful Report

Hi, We are unsure as to how we could have provided you any further information? When the order was placed the bag was being clearly shown as out of stock with an availability date of the 25th January 2016. Our system will only send out updates if there are any changes to this date. There were no changes, the stock arrived on the date that was shown at time of purchase and your order was promptly shipped to you.

“When I placed the order 19 November it was out of stock. Money was taken and back order accepted. I received no further communication until the third week of January when a delivery notification was issued and no information about the order staus was available on the website until then. Given the lack of updates on the staus of my order I had begun to wonder whether I had been the victim of a scam. This is very poor customer service.”

Helpful Report

Hi, we are sorry that you think this is poor customer service. When any product is back ordered from our web site an expected availability date is always clearly stated at point of purchase, in this case this was the 25th January 2016. Our systems only send out updates if there are any changes to the availability date originally given, in this case there were no changes to be advised as the stock arrived on the dates originally advised.

“Ordered Micro-Cart 4 wheel trolley which arrived quickly and is really good. The only downside to the purchase, was the set of hedge hog wheels ordered at the same time had on the brake disc wheel a different alignment for the screws, so I had to get a new disc and screws sent afterwards.”

Helpful Report

“The trolley is study and strong but extremely big . Think it would be fine if you don't have to put it in and out of the boot but it's heavy and cumbersome .”

Helpful Report

“delivered as promised”

Helpful Report

“Great bag best I've ever had well with the money”

Helpful Report

“Problem with website. Would not let me order so had to phone then website problem was rectified. May have lost my business if I hadn't phoned”

Helpful Report

“Unbelievably helpful service. I was blown away. Sorry it has taken so long to provide this feedback. Many thanks again.”

Helpful Report

“Unfortunately I ordered the wrong golf bag, ordered carry bag instead of cart bag. My problem was dealth with excellently by telephoning the company. I have arranged for it to be returned via courier on Monday and then hopefully I will receive a refund. Many thanks.”

Helpful Report

“It's a xmas present for my husband, I have opened the box and it looks great. The New Years golf will prove its worth.”

Helpful Report

“Superb Service, Recommend!”

Helpful Report

“Proper customer service. Needed a smal part for my trolley and after a couple of quick emails it arrived very quickly.”

Helpful Report

“i would give you guys 10 out of 10 for the response to my needs. Didnt expect fast service like that. thanks guys . MY micro cart is doing okay might need to up grade it next year.”

Helpful Report

“Very fast delivery, very happy thank you.”

Helpful Report

“Troublefree and prompt resolution of manufacturing issue.”

Helpful Report

“Excellent Customer support. I enquired about replacement legs for a Sun Mountain Golf bag. Was not only helped to identify the bag and appropriate legs but was supplied with replacements. Couldn't ask for more! Thanks”

Helpful Report

“I ordered a golf bag for my husband's birthday present allowing 10 days + for delivery . It arrived within 24 hours of my ordering it . Very impressed !”

Helpful Report

“Excellent bag. Great new colours. Lived up to all my expectations. Totally satisfied.”

Helpful Report

RSMG Limited is rated 4.6 based on 964 reviews