RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 964 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

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“Very pleased with service.Thank you!”

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“This was a painless experience! Very good website, excellent despatch and delivery and of course a superb product. I have absolutely no complaints.”

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“easy transaction excellent price bag impressive and quick delivery many thanks jim”

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“Ordering via phone was first class and delivery of golf bag excellent. The glider bag design is fantastic, so effortless to use - so easy even when on upward slope. Best thing I have ever bought!”

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“Excellent customer service”

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“Service was second to none - thank you very much.”

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“I eventually received the part ordered some 2 months after placing the order. At no time in the intervening period did I receive any form of communication as to the progress of the order. Not very good customer service.”

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We can only apologise that the spare parts were not available sooner, they were clearly displayed as Out of Stock when you placed your order with no availability date having being advised.

“I paid for 1-2 day delivery and i STILL havnt received my package. I have tracked the consignment number and it is showing as a delivery for the 17th of Feb ??”

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Hi, We are sorry that you beleive our delivery time has not been met, however we would like to clarify. Your order was placed on the 12th February at 15:36 (after deadline for shipment that day) we dispatched your order on the 13th February on a 1 - 2 working day delivery as requested and paid for. This equates to a delivery date of the 16th or the 17th February. If it is not delivered by the 17th we will be happy to refund your express delivery charge.

Hi we have just checked and see that your delivery was signed for today 17th February :-)

“Service and speed of delivery was excellent HOWEVER, the wrong trolley was delivered and needs to be returned. Was, however, pleased with the service provided in the sort out of the problem - will be very pleased when the correct trolley arrives.”

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“From my first phone to the arrival of the golf bag, the process was handled pleasantly and professionally. It was so close to Christmas I was surprised that the delivery got here in time for Christmas. Not having expected it, my wife got two main presents instead of one. Thanks for your help in this matter. Best regards Gerald Turley”

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“As of today's date - Thursday 5th February - I still haven't received the replacement brake cable for my Sun Mountain trolley. The cable finally arrived this morning, Wed 11th Feb 10.15am - I'm not surprised that there was a delivery problem. The courier could hardly speak English, knocked at the door - rather than used the doorbell, then arrived the first time showing me an address on his handheld for the "Scott's Project",which is a large well signposted building next door. I gave him directions. He then came back about 10 minutes later - again lightly knocking at the door, which I only just managed to hear, bringing the package with my cable. I have absolutely no problem with immigrant workers, ( provided they have a valid work permit) , but whoever employs them must ensure that they are properly trained and can speak,read & write English. Regards, Mike Golding From: Mike Golding Sent: Thursday, February 05, 2015 4:47 PM To: sunmountaingolf.co.uk - Reviews.co.uk Subject: Re: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk Hi - there is no "Jamie" at this address. I checked with our immediate next door neighbor which is Oakwood House - no "Jamie" there either. Our address is : Foxwood House, Delarue Close, Tonbridge, Kent TN11 9NN. Tel 01732 362545 There are only 6 houses in our development, with the names ( no numbers) clearly marked on each house. There are two name plates on our house - one on the gate and one on the house by the front door. Your dispatch process looks fine - it must be a delivery problem. I have had no problem with online deliveries before and we were in all day yesterday.Please check with the transport people. Thank you, Mike Golding From: sunmountaingolf.co.uk - Reviews.co.uk Sent: Thursday, February 05, 2015 3:38 PM To: mikegolding1@btinternet.com Subject: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk HiWe are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.”

Helpful Report

Hi We are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.

“Really pleased with the new bag - have had many Sun Mountain bags in the past - as always, the design & quality are superb. Delivery was prompt and it was well packaged.”

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“I purchased a 2015 micro cart and 2015 sync bag. It arrived very quickly but there was a problem, the cart handle was damaged. I emailed them, they collected the damaged one with a very simple process to use and the new one came the next day. I am so pleased with the service and price. Great company.”

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“Fantastic service - Four5 carry bag ordered on Saturday, delivered Tuesday. I also ordered a H2NO umbrella at the same time, and was delighted to get it free of charge, even though there was no sign of any such promotion anywhere on the website. Very pleased with the quality of both products, would definitely buy from RSMG again.”

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“When I originally booked the item they were out of stock. So was pleasantly surprise when they arrived in the post only Two day later, fab service.”

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“Easy to order, and very quick service, well done!”

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“Very easily ordered online, with a prompt acknowledgement. I expected delivery in 2-4 days, but it arrived in less than 48 hours, and I was kept informed of progress - very impressed with the service. I haven't taken the bag out on course yet, but first impressions are excellent. Plenty of pocket room, very light, and nicely balanced to carry when I took it to the range. Easy to put clubs in and out without them getting tangled. It really appears to be just what I was after....”

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“Kept well informed, product delivered on quoted date and as described. Great service.”

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“Very quick delivery but a couple of gripes. First: website said item was out of stock but I was still able to purchase and it arrived within 2 days. Second: although easy to fit, it came with no instructions so it was trial and error and a little common sense.”

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“YOU DID FINE UK MAIL IS DIABOLICAL LEFT ME IN A MESS , ASK TOM. PETER SMART.”

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RSMG Limited is rated 4.6 based on 964 reviews