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RSMG Limited Reviews

4.6 Rating 964 Reviews
90 %
of reviewers recommend RSMG Limited
Company Reviews Product Reviews
18
 Metrics Info
4.6
Based on 964 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read RSMG Limited Reviews
Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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Jon A
Verified Buyer
“First class customer service, requested a replacement leg for my H2NO Carry Bag, even though the breakage was my fault. A new leg was sent the next day FOC. Very happy satisfied customer. My next bag will be Sun Mountain again for sure.”
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Jason H
Verified Buyer
“Looks very good and what I was looking for!”
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Steve D
Verified Buyer
“I expected next day delivery and paid £10.00 for this. Item was delivered, but two days not next day. The website I think doesn't make it very clear which is disappointing. The Cart itself is fine, but the carry bag / cover seems to be extremely tight and its not exactly easy getting the cart into the bag. By buying this product I now unfortunately have to buy a new golf bag, as the sides of my old bag now foul the front wheels of this cart even if I extend the axles. I will have to modify the cart to work with my existing bag or as i said invest £200 in a new bag. It seems with this cart that it only fits Sun Mountain bags which is also quite disappointing. All in all not the experience I was expecting,”
Helpful Report
We do not offer a 'next day' delivery service from our web site. It is clearly shown that Express Shipping service you paid for is a 1 - 2 working day service. Any products purchased from our website that are unsuitable can be returned for refund within 30 days, providing the products are unused and still in their original packaging.
Daniel D
Verified Buyer
“Although I have not had a chance to use back it looks and feels as good as I expected. Only small problem was with delivery, I received an email to say the bag was being sent and had to log in to find out where it was and when it would arrive, I true and the site did not recognise the parcel, I then followed the help button and sent an email, the bag hawk arrived the reply never did. Main thing us the bag looks spot on, the problem was with the courier.”
Helpful Report
Paul W
Verified Buyer
“Excellent delivery speed and answers to questions sent in via 'chat' facility”
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Matthew O
Verified Buyer
“I can not fault the service given, first class. Would not hesitate to buy Sun Mountain again.”
Helpful Report
Keith S
Verified Buyer
“Thankyou Thankyou Thankyou. I thought that I had used my trusty Sun Mountain bag for the very last time. But a chance phone call to you has resulted in new part for my stand mechanism being shipped even though the bag is nearly 4 years old. Called on Monday and here we are Wednesday the part arrives in the post. Great customer service, not something that is seen to often now days. I will certainley be recomending Sun Mountain to my fellow golfers.”
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Stuart C
Verified Buyer
“Good service and really helpful when I called about my order a good product as well but needs instructions to set up can't wait to try my combo trolley out.”
Helpful Report
Denis M
Verified Buyer
“H2NO ultrilite bag Good value, well made golf bag, very light. Very good and stable stand. The only criticism I might have (and that is being picky) is that I would be better if you had a dual handles zip on the bag for the balls etc, which would make it easier to take things out and put them back whilst you are carrying the bag. Apart from that a great bag. Also excellent service, quick postage and free. Thanks”
Helpful Report
Howard J
Verified Buyer
“Nice bag”
Helpful Report
Wan L
Verified Buyer
“Good advice given by telephone and a very speedy delivery thank you very much.”
Helpful Report
Simon B
Verified Buyer
“Excellent customer service, I lost my rainhood and emailed asking if I could purchase a new one. Received a prompt email back asking me for my address and a new rainhood arrived two days later in the post. Cant get better than that.”
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Anthony M
Verified Buyer
“Ordered club glider journey and new 14way lite bag both arrived next day service is fantastic,I spoke to customer service dept before ordering ,again they were very knowledgeable and helpful,1st class product and service,my first time dealing with them,I highly recommend them”
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Nick B
Verified Buyer
“Quick delivery & great product. My golfing companions had travel bag envy, couldn't believe how easily it can be moved around with little/no effort. Highly recommend”
Helpful Report
Neil O
Verified Buyer
“Very helpful with super fast service. My microcart had an issue, but 1 phone call and an email was all that was needed to get my trolley back into fully working order. Thanks”
Helpful Report
Innes B
Verified Buyer
“Trolley is excellent. Well designed and seems sturdy. Was disappointed in a bit of the customer service though. When I had placed my order I had put in a comment to leave the parcel at the tyre place if I'm not in (basically next door). Like a lot of people, I work 9-5, so likely wouldn't be in. I had paid extra for next day delivery. On the day, I got a message giving a courier delivery time...not going to be in then so they should follow instructions. That did not happen. Missed call from courier, called back and explained my delivery request and he said that he would try and redeliver. Emailed sun mountain customer service regarding delivery instructions/redelivery and got this reply: Hi I am sorry but we have no direct control over the delivery drivers, any instructions given are passed on but we can do no more than this. It is at a drivers discretion to leave goods elsewhere or not. They provide a good estimation of their expected delivery times on the tracking which we sent you a copy of this morning. The above may be true, but its pathetic customer service. Thankfully, the courier did redeliver after I called him back. Not sure if I would recommend sun mountain to my friends, if thats the level of customer service.”
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Daniel W
Verified Buyer
“Very easy purchase, great product, great service,will buy again!”
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John D
Verified Buyer
“Great service ...very quick delivery”
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Stuart M
Verified Buyer
“Great product, new H2 No bag is light and waterproof, tested first time out. Purchased due to a friend having a Sun Mountain bag that has lasted for the same time that I have bought three.”
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Enda C
Verified Buyer
“Very Good, Very Happy, Will use again”
Helpful Report
RSMG Limited is rated 4.6 based on 964 reviews
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