Sunlounger Travel Reviews

Name: Sunlounger Travel
Address: 11 Arthur Business Park, Thorby Avenue, March, Cambridgeshire
Rating: 4.97

5.0 Rating 1,390 Reviews

100 %

of reviewers recommend Sunlounger Travel

Company Reviews

Metrics

5.0

Based on 1,390 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Sunlounger Travel 5 star review on 5th January 2025

Paula

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull”

Helpful Report

(Wisbech) - Posted 2 months ago

“We booked our holiday today, fabulous service from Regan and Nikki. Regan came up with some fab recommendations and great prices. I will definitely use Sunlounger for my next holiday😁Thankyou.”

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(Wisbech) - Posted 2 months ago

“We went into the 'shop' and gained the information we required to meet our chosen holiday. We informed the advisor that a telephone call would be made on the Monday when holiday dates had been confoirmed at work. When I made the call to the advisor (who had given me her card) she had all the details of our enquiry, everything was confirmed back to me; the holiday was booked, plane sdeats and our parking. The process was brilliant, very professional, details double checked and easy to manage by telephone. A very good experience from start to finish.”

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(King's Lynn) - Posted 2 months ago

“Great communication and all booked very simply and quickly. Kara was very helpful in sorting everything out.”

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(Gloucester) - Posted 2 months ago

“Your email system wasn't working very well and even though I replied I never had a response. So I had to chase up the enquiry, it would have been good practice to following up on your behalf knowing you have a glitch! Secondly, the 2nd person I was in touch with, when I said I would make the payment later that day or next day. Told me the office times, but never mentioned they were away or on annual leave next day. I just feel customer service could be improved! The content of what you eventually provided was fine. However the initial enquiry brief had to tweaked as I asked for dates outside of Easter school holidays and was only given holiday dates. I commuicated via telephone and email.”

Helpful Report

(King's Lynn) - Posted 3 months ago

Thank you for your review; we truly value your feedback. We were unaware that the issue had affected multiple customers, and while we make it a priority to follow up regularly with our clients, it’s possible that in this case, the timing fell within our usual 3-day turnaround. This timeframe is designed to give our clients the space to consider their options without feeling pressured. However, we will certainly take your suggestion on board and explore the possibility of reaching out sooner in the future. Regarding your concern about the second member of staff, I would like to clarify that as a unified team, we assist one another’s clients to ensure that care is provided around the clock, rather than being dependent on the availability of a specific consultant. We apologise if this gave the impression of a lapse in service, as it is our goal to provide seamless support at all times. Lastly, I’m sorry to hear there was some confusion regarding the dates. But I’m glad I was able to assist and secure your booking on behalf of my colleague. Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further concerns.

Posted 2 months ago

“Always a pleasure to go into the branch. The girls are always very chirpy and helpful.”

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(King's Lynn) - Posted 3 months ago

“Kaylee was wonderful. So helpful, listen to our requirements. Found us a great holiday, made the whole process easy.”

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(Central Milton Keynes) - Posted 3 months ago

“Wonderful service over the phone, beat my online quote without a quibble, lovely friendly voice on the other end. Happy customer 😀”

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(Gloucester) - Posted 3 months ago

“Very helpful definitely recommend”

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(Gloucester) - Posted 3 months ago

“Chloe was really helpful in booking our trip and also looking for cruise options for us”

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(Central Milton Keynes) - Posted 3 months ago

“Massive thank you to Abi for sorting things out for us in a rush. Our holiday to Vegas (previously booked with loveholidays) had been cancelled with less than 3 weeks notice. We Called Abi around midday and by 4pm the same day a new booking had been confirmed for the same dates. We already havd events/plans which we paid out up front for so Abi has saved us the money and hassle by finding a holiday to work around the dates we needed. Thanks so much for your help, would not hesistate in recommending Sunlounger to friends and family in the future.”

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(King's Lynn) - Posted 3 months ago

“I have to say that Florence was very helpful thank you so much”

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(Wisbech) - Posted 3 months ago

“Good service 😀”

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(Wisbech) - Posted 3 months ago

“Very helpful and booked us the holiday we requested.”

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(Wisbech) - Posted 3 months ago

“Very friendly helpful staff, our mk branch is very welcoming”

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(Central Milton Keynes) - Posted 3 months ago

“Always amazing service from Rachael. Would highly recommend”

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(Rachael Muir PTA) - Posted 3 months ago

“Always use Sunlounger for our annual holidays. All of the staff (especially Sian and Courtney) are incredibly helpful and patient. They always price match the competition and go above and beyond to make sure they arrange the best holiday for you. Highly recommended.”

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(King's Lynn) - Posted 3 months ago

“We regularly book our holidays with sun lounger and we can’t fault them the girls are very efficient and polite nothing is too much trouble”

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(King's Lynn) - Posted 3 months ago

“Great experience, the lady chloe who helped me to select a holiday was very helpful and gave me loads of information and advice she always asked if I would like a drink Was also very patient as I had to get loads of info from people to book holiday.b Would deffo recommend”

Helpful Report

(Central Milton Keynes) - Posted 3 months ago

“Reallly great service received from the staff at Shnlounger travel team would not book with any other agents.”

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(Gloucester) - Posted 3 months ago

Sunlounger Travel is rated 5.0 based on 1,390 reviews