Stuart Plumbing & Heating Supplies Reviews

Name: Stuart Plumbing & Heating Supplies
Address: Acan Way, Narborough, Leicestershire
Rating: 4.34

4.3 Rating 443 Reviews

83 %

of reviewers recommend Stuart Plumbing & Heating Supplies

Company Reviews

Product Reviews

Metrics

4.3

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Stuart Plumbing & Heating Supplies 5 star review on 1st August 2021

Mark Smith

Stuart Plumbing & Heating Supplies 5 star review on 30th October 2020

Brian Carlson

Anonymous

Anonymous // 01/01/2019

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“thank you Richard and the rest of the staff for all your helpful advice when purchasing my shower+fittings for my shower room. thanks Diana”

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Posted 4 years ago

“Ordered Everbuild Hanson sand & cement mortar for a job where I needed to brush the fine mix into an intricate patio. What arrived was another non mixed mortar that obviously had to be wet mixed so was completely useless for the job I was doing. Plus, two of the bags were damaged so some of the contents had been lost. Contacted Stuart Plumbing FIVE TIMES via web form, two different email addresses and phone and not one response which is shocking customer service. I have £30 worth of product that I can't use so may still go to the small claims court out of principle.”

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Posted 4 years ago

“Great efficient service, with nothing being too much trouble.”

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Posted 4 years ago

“Payed for next day delivery and the parts arrived a day late. Was will to overlook this due the the lock down but when the parts arrived there was one missing. Ordered 3 and only two arrived. I tried to contact the company to enquire about the missing part but no one was available. Generally a poor service alround.”

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Posted 4 years ago

Hi Mr Madden, Very sorry about this mistake, I don't have any emails or answer phone messages from yourself, could you let me know how you contacted us, I will get a replacement part out to you straight away, Many Thanks Ryan Online Manager

Posted 4 years ago

“Better packaging would have been nice as Superfire box was smashed. The same box was full of Score marks which could only have been done prior to packing. You did ask.”

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Posted 4 years ago

“Fast and easy online ordering. Click and collect service a breeze, staff knowledgeable and helpful.”

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Posted 4 years ago

“Excellent service and speedy too”

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Posted 4 years ago

“Fast service, well priced and C19 distances well adhered to both whilst queuing and inside. Only gripe was that somebody had half-inched the nozzles from most of the cartridges. I suppose that’s ‘professional’ tradesmen for you.”

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Posted 4 years ago

“This product was just what I wanted, received very quickly, however, they did arrive scratched and dirty. That said, I will be ordering another one.”

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Posted 4 years ago

“Excellent service very knowledgeable about their products also very competitively priced item that I purchased.”

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Posted 4 years ago

“Friendly staff and quick and easy collection. I will certainly use again.”

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Posted 4 years ago

“Service was quick and efficient”

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Posted 4 years ago

“Arrived next day as promised. Excellent service. Pump swapped over easily. Very quiet compared to the old one. Well pleased”

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Posted 4 years ago

“Excellent friendly service”

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Posted 4 years ago

“very good sevice”

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Posted 4 years ago

“From start to finish ordering g items and collection was faultless.”

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Posted 4 years ago

“Perfect! Ideal for my requirements and fast delivery.”

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Posted 4 years ago

“Sadly I am STILL waiting for the items to arrive and at nearly 2 weeks I have to say it's a bit of a joke. I wont be using this website again and I cant review the actual product as I have not recieved it, it was ordered on 11th may!”

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Posted 4 years ago

Hi Dominic, Very sorry there is a delay in your order, we have dispatched your order via Royal Mail and the tracking number is RV837178003GB Items are taking a lot longer at the moment but are getting quicker, Thanks

Posted 4 years ago

“Had item in stock that I needed, paid extra for delivery as Listed on the site - order went through and payment taken - only to be advised several days later they can’t deliver the time due to its length - then why have it on your site offering delivery. Still waiting for my refund. Will not use again.”

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Posted 4 years ago

“Absolutely shocking service I’ve made two orders last Wednesday and still havnt received my orders and you’ve fucked me for the next job absolutely fuming will never use you again”

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Posted 4 years ago

Stuart Plumbing & Heating Supplies is rated 4.3 based on 443 reviews