StressFreeCarRental.com Reviews

Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.61

4.6 Rating 7,528 Reviews

94 %

of reviewers recommend StressFreeCarRental.com

Company Reviews

Metrics

Info

4.6

Based on 7,528 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About StressFreeCarRental.com:

Stressfreecarrental.com is a new business with a new approach to car rental. The business was born out of our personal frustration with the process of renting a car.

Our mission is to simplify the process, providing customers with complete transparency and the best deals from the worlds most trusted car rental companies.

Visit Website

Location:

125 Deansgate,
Manchester
Manchester
M3 2BY

StressFreeCarRental.com 5 star review on 23rd April 2022

Zuziwe Eureka Qabaka-Hloyi

StressFreeCarRental.com 5 star review on 7th December 2021

Nonkanyiso Qokweni

StressFreeCarRental.com 5 star review on 29th October 2021

Sapphire Arial Mcintosh

StressFreeCarRental.com 5 star review on 18th October 2021

Radek Chalupa

StressFreeCarRental.com 5 star review on 8th September 2021

Brett Perry

StressFreeCarRental.com 5 star review on 17th June 2021

Ashrick Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A”

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Posted 2 years ago

“We will see!”

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Posted 2 years ago

“no 3ds support at payment”

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Posted 2 years ago

“The under 30’s hassle with the driver was a joke, after reading your policies it only states 1 years of driving experience and to be above the age of 18, laughable that you wanted to charge me more for being under 30.”

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Posted 2 years ago

Hello James, Thank you for taking the time to leave us a review and I am sorry to hear that you felt us capturing your age details was time-consuming and inconvenient. Our aim at Stress Free Car Rental is to be as accurate and transparent with the information we provide customers and to ensure we help customers avoid any potential hidden charges. Some car rental companies apply 'young driver' additional fees for drivers who are under 30, and for some, even under 35. As a result, we must capture this information for all our customers at the search stage of the booking journey, so that if any additional charges are applicable, we can advise of these up front so the customer is aware of what extra payments are required at the rental collection desk. After reviewing your booking, I can see that you will be 29 at the time of collection and we did confirm that no additional young driver fees would apply for the particular deal you were interested in and then went on to book. If you have any further questions or would like anything else clarifying then please send an email to help@stressfreecarrental.com Stress Free Car Rental Customer Support Team

Posted 2 years ago

“bien”

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Posted 2 years ago

“Does not explain alot”

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Posted 2 years ago

Hello Sajad, Thank you for taking the time to leave us a review and I am sorry to hear that you felt as though more explanation to help with your car rental was required. Unfortunately, it doesn't look as though you contacted us at any point for any assistance or to ask for help in clarifying anything that wasn’t explained clearly enough. We aim to be as transparent as we can on our website and provide as much information as possible so we would welcome any feedback on areas we can improve. Please can you send an email to help@stressfreecarrental.com and we can look into this for you. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“MACCHINA SPARITA...DOPO PIU' DI UN TENTATIVO E' RIAPPARSA...SERVIZIO POCO AFFIDABILE”

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Posted 2 years ago

“not replying to any contact!!”

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Posted 2 years ago

Hello Greg, Thank you for taking the time to leave us a review and I am sorry to hear that you experienced an issue with contacting us. I can see that our online Customer Support Team got in contact but one of the issues was that the contact email address you provided us with was incorrect, and this resulted in the delayed response. I can since see that everything has now been rectified and your email address has been updated on our records. If there is anything else I can help you with then please do get back in contact by emailing help@stressfreecarrental.com

Posted 2 years ago

“I chose a more expensive company for my hire car at Menorca airport after filtering by ‘on site’ collection. Once confirmation details arrived, the collection was via shuttle bus to an off site location. I have emailed StressFree for a response but at time of writing, I’m feeling somewhat misled.”

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Posted 2 years ago

“It said no hidden fees but then there is a 2000 dollar bond requirement.”

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Posted 2 years ago

Hello Alex, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I have reviewed your booking and we very clearly advised both pre-booking in the car rental terms and conditions and also post-booking, in your booking confirmation email that a refundable security deposit of $2000 NZD would be required at the Snap Car Rental collection desk. I have provided below, both the details where this is stated from the terms and conditions and also the booking confirmation email. Security Deposit from the car rental terms): When collecting your vehicle you will be required to leave a security deposit on your payment card. Security Deposit - $2000 NZD On this class of vehicle Snap Rentals accepts the following payment methods: Visa, Mastercard and American Express credit cards Note – Releasing your deposit Snap will release the hold on your deposit/bond payment within 5 days of your rental ending providing there was no damage/loss or parking/speeding fines. (Can be up to 3 weeks if you choose to leave a cash bond). Excess and Security Deposits (from your booking confirmation email): You've chosen to add insurance from stressfreecarrental.com. If there was an accident or theft of the vehicle, you would still be liable to pay Snap Rentals up to $2000 NZD but you would claim this back through your insurance policy. Our partners at RentalCover.com will email you separately with the details and your policy documents. If you extend your vehicle rental and would also like to extend your cover, please let us know by emailing help@stressfreecarrental.com. You will still be required to leave a security deposit on your payment card when you collect your vehicle and these funds will be unavailable until after the vehicle is returned. Your security deposit will be $2000 NZD We aim to be as transparent as possible when it comes to hidden fees and ensure that you, as our customer, have all of the information to hand when making a booking on our website and we do provide all important information, such as excess charges and security deposits throughout. If there is anything else we can help you with then please do get back in contact by emailing help@stressfreecarrental.com Stress Free Car Rental Customer Support Team

Posted 2 years ago

“Process is complicated by the fact that each time I had to correct something ( age, country of residence) I had to start all over again! Also, I have a problem because I am currently using my husband's card, as mine has expired and I need to go home to collect the new one!”

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Posted 2 years ago

“Too much back and forth if you want extras.”

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Posted 2 years ago

“The form is weird. Being able to select your country in the address section is normal, sending you back to the start page is not. Also the flight number was not accepted until I deleted a number from it. Google Pay didn't want to populate the credit card details.”

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Posted 2 years ago

“Ok”

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Posted 2 years ago

“Tried to book multiple times but kept receiving a message saying the booking could not be completed. When I re-tried for the 3rd time, the price increased by nearly 20%!”

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Posted 2 years ago

“In website was wrote that "Your security deposit was reducet to zero" but than i booked car security deposit was 90 Euros! For the same car.”

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Posted 2 years ago

Hello Eligijus, Thank you for taking the time to leave us a review and I am sorry that you experienced some confusion at the rental collection desk when you collected the car from B-Rent at Naples Airport. After reviewing your booking with B-Rent through our website, I can confirm that the car you selected did come with zero security deposit. The deposit you were required to leave at the rental collection desk was for a refundable fuel deposit, which is standard practice within the car rental industry when taking a full to full fuel policy. Providing you return the car with a full tank of fuel then this deposit is refunded or the pre-authorised hold is released on your payment card once you return the car with a full tank of fuel. I do hope that this clarifies the situation but if you require any further assistance, please do get in contact by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team.

Posted 2 years ago

“Very good service”

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Posted 2 years ago

“My initial booking experience was good (if not excellent). I noticed in the week before my trip there was a lot of price fluctuations- first the price dropped significantly the bit started to slowing rise again. This is probably because the algorithm gets the best deal for the customers based on late availability. I chose the option of a large car and I was presented with a very good deal, but the car type was not specified it just had “or similar”. When I arrived at the airport the car hire company presented me with the smallest car possible- a 3 door Fiat 500, even though my booking was confirmed to me as a four-door five-person vehicle. The car hire company said they could do nothing as they were acting correctly on the information provided by the broker (stress free carbide.com). The car hire company told me to contact the broker directly. It was very stressful start to our holiday. There was no way to contact stressfreecarhire com on a Sunday afternoon on Europe’s May Day / Labour Day weekend especially as no phone number is given in the booking confirmation. I will seriously consider whether I will use this company again or not.”

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Posted 2 years ago

“pricing changed to what was advertised.”

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Posted 2 years ago

“We were successfull in securing two from three vehicles that we required for our trip to the uk, however we were denied access to vehicles that were advertised on the website and left in the lerch , had to source our vehicle from another source. We requested to physically speak to a hire advisor but told they were only web based so we couldn’t explain what our requirement was. The experience was far from stressless.”

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Posted 3 years ago

Hello Raymond, Thank you for choosing us for your car rental needs and I am very sorry to hear of your disappointment in relation to not being able to book all of the cars you required through us. Unfortunately, when you were trying to book one of the rental cars, we did experience a system issue with one of our car rental providers that meant we were unable to confirm the booking with them. We did raise this immediately to their support team to rectify but you have since booked through someone else. I can see that you spoke to our Customer Support Team over online chat, on a number of occasions, who did provide alternative quotes, through some of our other car rental providers. Finally, I am sorry that you would have preferred to have spoken to someone over the phone but to ensure we can provide our customers with the best prices as possible, we only operate over online chat and email.

Posted 3 years ago

StressFreeCarRental.com is rated 4.6 based on 7,528 reviews