StressFreeCarRental.com Reviews

Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.61

4.6 Rating 7,528 Reviews

94 %

of reviewers recommend StressFreeCarRental.com

Company Reviews

Metrics

Info

4.6

Based on 7,528 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About StressFreeCarRental.com:

Stressfreecarrental.com is a new business with a new approach to car rental. The business was born out of our personal frustration with the process of renting a car.

Our mission is to simplify the process, providing customers with complete transparency and the best deals from the worlds most trusted car rental companies.

Visit Website

Location:

125 Deansgate,
Manchester
Manchester
M3 2BY

StressFreeCarRental.com 5 star review on 23rd April 2022

Zuziwe Eureka Qabaka-Hloyi

StressFreeCarRental.com 5 star review on 7th December 2021

Nonkanyiso Qokweni

StressFreeCarRental.com 5 star review on 29th October 2021

Sapphire Arial Mcintosh

StressFreeCarRental.com 5 star review on 18th October 2021

Radek Chalupa

StressFreeCarRental.com 5 star review on 8th September 2021

Brett Perry

StressFreeCarRental.com 5 star review on 17th June 2021

Ashrick Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t answer phone”

Helpful Report

Posted 3 years ago

Hello Moshe, I am sorry to hear of your disappointment. Here at Stress Free Car Rental, to ensure that we can provide the best prices to our customers, we only operate over online chat and email. If you have been trying to contact the car rental company directly, using the contact details we have provided on your booking confirmation email, then I am very sorry that you have been unable to get through to them. If you would like to email help@stressfreecarrental.com with your enquiry for the car rental company, we can raise this on your behalf.

Posted 3 years ago

“The car is advert shows the car for a secuirty deposit of 2500, but when i receive the booking confirmation they say the security deposit is 4510”

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Posted 3 years ago

Hello Bonile, I am sorry to hear of your disappointment and that there has been some confusion around the amount of security deposit the car rental company requires at the rental desk on collection of the rental vehicle. This information is provided to us directly from the car rental companies themselves and has since been updated to reflect the correct amount. Please accept our apologies for this confusion. I can see that you contacted our online customer support team yesterday, who explained exactly was had happened and confirmed that the correct information is now displayed against the rental vehicle you are interested in. If there is anything else we can help with, please do not hesitate to contact us at help@stressfreecarrental.com.

Posted 3 years ago

“It’s says you can book with a debit card when I booked and dobble checked they saying we only take credit card with is wrong after I paid for it”

Helpful Report

Posted 3 years ago

Hello Naeem, I am sorry to hear of your disappointment. We pride ourselves on being clear and transparent when advising whether a debit card is an accepted payment method at a particular location I can see that you contacted our Customer Support team over online chat, after you had booked and they advised that the car rental terms and conditions, did state that only credit cards were accepted. This information is available prior to making the booking, on the quote details, throughout the booking journey on the website and we do also advise of this on your booking confirmation email. We also provide a payment filter option in the search menu on the website, and debit card was blocked out based on your dates and times, as it was not an available option. I hope that this provides some clarity in terms of how to search on our website, for debit card as an available payment option.

Posted 3 years ago

“Totally unsatisfied ! You took me 6€ deposit; You confiée me by email. You said débit card acceptés. When a arrived to the desk of Turisprime, they refused to tale the voucher email into consideration. They said that your conditions were wrong and they decided to propose 280 € contract instead of 90€ agreed through your proposal and shown on the voucher. I feel totally crooked”

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Posted 3 years ago

Hello Luc, I am very sorry to hear of your disappointment whilst collecting your rental car with Turisprime at Lisbon Airport earlier today. Unfortunately, I am unable to find any communication from you at the time (or after, up until now) of the issues you experienced at the car rental collection desk, so please can you contact us urgently at help@stressfreecarrental.com so we can look into the matter directly with Turisprime on your behalf. We are very sorry for the inconvenience caused and as soon as you can provide us with more details, we will raise this and come back to you as soon as we get a response from Turisprime. Best regards, Customer Support Team

Posted 3 years ago

“Upon signing the contact I was informed of “extra charges” that needed to be paid”

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Posted 3 years ago

Hello Deidre, I am very sorry to hear of your disappointment whilst collecting your rental car from Hertz, Smithfield. I have checked through all our communications channels, both email and online chat, and I am unable to find any correspondence from you, so please can you email help@stressfreecarrental.com and advise exactly what happened at the car rental desk, so that we can raise this with Hertz directly on your behalf. Best regards, Customer Service Team

Posted 3 years ago

“I thought it was good at first as including admin fee and a small deposit however after getting the car was still charged another admin fee and they never took the deposit off that I paid I am really angry and still trying to get that admin fee back”

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Posted 3 years ago

“Don’t use this company. Everything I precooked didn’t exist. There is no full to full, deposit was Humore than double etc. stay away from this company”

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Posted 3 years ago

Hello Anja, I'm sorry to hear of your disappointment with Italy Car Rent. We have not received any previous communication from you. All of the information provided on the website and booking confirmation email is provided directly from Italy Car Rent. We will raise your complaint directly with Italy Car Rent as a priority. Please contact our customer services team with the specific details of the issues relating to your complaint and we will investigate. Best regards, Customer Service Team.

Posted 3 years ago

“I only booked late last night and have tried to cancel this morning as I've made an error & I'm being told I can't cancel as my car hire is within 48 hours”

Helpful Report

Posted 3 years ago

Hello Angela, Thank you for taking the time to leave a review and I am sorry to hear of your disappointment on this occasion. As advised prior to making the booking on our website, all bookings are non-refundable once within 48 hours of the rental collection date and time. I can see that my colleague did ask you what you would like to amend on the booking, to see if there is anything we could have done, however you advised that you no longer required the booking. We do try and do everything we can, however, the cancellation terms do clearly state that we are unable to refund once within 48 hours of the rental car collection date and time. Best regards, Customer Service Team.

Posted 3 years ago

“Booked the car hire in Australia. Left stranded at the airport. Would not accept our Australian driver’s license. 😡 Stress free you must be joking”

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Posted 3 years ago

Hello Jane, I do apologise for what has happened when trying to collect the rental vehicle from Green Motion at Glasgow Airport. I have checked Green Motion's car rental terms and conditions, that were available to reference prior to making the booking, and they do advise of the following: All drivers must have had their license for at least 2 years and, if this is not clear from your license, you must also show your previous license or further evidence from your country's driving authority. Your license cannot expire within 1 month of the collection date. We do also advise on the booking confirmation email that you will need to produce a license that has an ´issued by´ date. "All licenses should show their issued date." I did also speak to the rental collection desk at the Airport and they advised that they sent you an email, 24 hours prior to collection, breaking down the specific documentation that would be required when collecting the car. I am sorry that you are left without a rental vehicle and I can check to see if there are any alternative options if you would like, but it is likely that the other rental companies will also require you to prove the issued by´ date on the lead driver´s driving license.

Posted 3 years ago

“buying the product was fine. They say you can cancel at any time. I am chasing up the $77.51 for the insurance premium. no way of speaking with anyone.”

Helpful Report

Posted 3 years ago

Hello Veronica, Thank you for taking the time to leave a review. You can cancel your booking and insurance by clicking the 'manage my booking' link on your booking confirmation email, once this has been done, we process the refund within 24 hours of being requested. We are one of the only car rental comparison websites where you can process the cancellation yourself via our website, also ensuring your refund is processed within just 24 hours of placing the cancellation. Just to confirm, we did respond to your message earlier today, just three hours after you contacted us directly. Both your deposit payment and insurance refunds have been processed already and we have sent an email to confirm this. Please do not hesitate to contact us directly if you need any help or assistance again in the future.

Posted 3 years ago

“Good”

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Posted 3 years ago

“This company is fraudulent.”

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Posted 3 years ago

Dear Mr Daley, I am afraid that it's unclear what you are referring to in your review. I have checked over all of our communication channels and you have not contacted us to advise if there was any issue whilst collecting the car you booked with Easirent. If you could please get in contact by emailing us at help@stressfreecarrental.com, then I can look into the matter for you with Easirent as a priority. Best regards, Customer Service Team

Posted 3 years ago

“Instead paid for rental around 80 £ Total cost around 150£ Instead paid only 40€ when I collected car from turisprime I paid 130€ somebody said that this is car deposit Today this 130€ was already charge for rental Somebody said that my contract is already closed and they can’t refund any money on my credit card Send email to turisprime so far without any answering I’m completely disappointed Procces with booking was easy But later turisprime just in simple way cheated me and robbed That was lesson for me Next time better choose different car rental That was my first visit in Portugal And I had already such a bad experience Nobody like to be cheated or robbed They should change the name company on Tourism cheater”

Helpful Report

Posted 3 years ago

Dear Piotr, I am very sorry to hear of your disappointment with Turisprime when collecting your rental car at Faro Airport. I have taken a look through our communications channels and it doesn't look like you contacted us directly to raise any issues prior to, or during your car rental period. I can assure you however that we can and will raise the issues you experienced through both their customer support team and escalations team if necessary. Best regards, Customer Service Team

Posted 3 years ago

“Your advertising shows I can hire a car without using a credit card, yet after I paid the deposit discover I need a credit card to pick up the car and pay the balance. I have requested for this booking to be cancelled. Please confirm cancellation with immediate effect.”

Helpful Report

Posted 3 years ago

Dear Hilary, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter and processed the cancellation of your booking immediately. Firstly, please be advised that we do not advertise, so you have not seen any advertisement from us directly. What I think may have happened is that you have possibly searched on google and clicked a link that has taken you to our website. We offer car rental at hundreds of locations globally that accept a debit card on collection, however, it is the car rental companies choice at which locations they will accept a debit card. Wherever a debit card is accepted it is clearly displayed throughout our website and booking journey, under the car rental terms and conditions, specifically under both the ´driver requirements´ and vehicle collection´ sections. All of this information is available, prior to making the booking and we always recommend ensuring you have read over the specific payment method details. Finally, we also provide this information and confirm it back to you on the booking confirmation email. I am sorry that you feel mislead whilst searching online for a rental car in Durban, but unfortunately, it is beyond our control which car rental companies accept debit cards. Best regards, Customer Support Team

Posted 3 years ago

“Shocking hustle”

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Posted 3 years ago

I am very sorry to hear of your disappointment when collecting your rental car from Goldcar yesterday evening. Unfortunately, we did not receive any communication from you, otherwise we could have tried to help with any issues or concerns you had whilst at the rental collection desk. If you could please get in touch with us by emailing help@stressfreecarrental.com and advise what happened, then we can look into the matter and address the issues with the car rental provider, Goldcar, directly.

Posted 3 years ago

“I chose to book with stress free because the website said that no credit card was needed. It turns out that I do need a credit card. I am most annoyed and need to make alternate arrangements.”

Helpful Report

Posted 3 years ago

Dear Collete, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter and processed the cancellation and refund immediately. We make it very clear throughout the booking journey, in the car rental providers terms and conditions, and on our booking confirmation emails, that a credit card is required for your chosen rental location. We do provide the option to pay by debit card at certain locations, through certain car rental providers, but this would have been displayed in the filter menu, on the left-hand side of the website car rental search page, if it was an available payment option. Best regards Customer Service Advisor Stress Free Car Rental

Posted 3 years ago

“Made a 7 Seater car Booking vía StressfreeCarRental at Entreprise Rent a a Car at Edinburgh Airport. The main criteria were price and payment with debit car. Debit car was exactly advertised in StressFree's site. Today, when getting the car at the airport was informed that the payment had to be made with Credit Card. My three day holiday with my family finished there. This was the cost of trusting in StressFreeCar Rental. More comments are simply unneeded.”

Helpful Report

Posted 3 years ago

Dear Mr Mendes, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter. As you have stated in your review, we do advise that for bookings with Enterprise at Edinburgh Airport, customers are able to pay by debit card but there are specific conditions and documentation that you are required to provide as below: Debit Cards must be registered to your home address and you must show one of the following additional documents: Airport Locations - customers paying by debit card must also be able to show proof of a valid round-trip flight (e.g. flight tickets). Local customers (without flight tickets) may not use a debit card. Non-Airport Locations - only residents of the UK may use debit cards at non-airport locations. Customers living in Northern Ireland are also required to bring proof of employment (e.g. wage slip) issued in the previous 90 days. Since you had not flown into the airport, and are a UK resident, unfortunately, this meant that Enterprise could not accept your debit card as payment. We make this very clear throughout the booking journey, it is stated under Enterprise's terms and conditions on our website and is also included on the booking confirmation email we sent you. In order to pay by debit card, you would have needed to provide return flight tickets at the Edinburgh Airport rental location. Unfortunately, because you did not provide the required supporting documentation to enable you to pay by debit card, meant that we were unable to issue a refund of the deposit you made as detailed in our booking terms and conditions.

Posted 3 years ago

“You don’t have a good customer service and.”

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Posted 3 years ago

Hi there, Sorry to hear that you had a bad experience. I cant see any record of you communicating with our customer service team. Please could you let me know what the issue is or email our customer service team at help@stressfreecarrental.com ?

Posted 3 years ago

“I was phoned 2 hours before collection, to be told they didn’t have a 9 seater van available and would I like a 7 seater suv instead! I wanted 9 seats for a reason plus the website should have been updated sooner. Now I have to chase up to get my deposit back”

Helpful Report

Posted 3 years ago

Hello Mr Kent, I'm sorry to hear that Alamo called you to change your vehicle type. The information provided on our website is retrieved in real-time from Alamo's own systems. In this case, it looks like Alamo had not updated their systems with the correct availability for the 9 seater you requested. I can see that you booked your rental 3.5 hours prior to collection. The car rental companies have a major shortage of vehicles at the moment, especially for the larger vehicle types. In many cases, vehicle fleet sizes have been reduced by up to 70% due to covid. I recommend booking rentals well in advance at the moment. Please contact our customer services team at your convenience and they will arrange for a refund of the amount you paid in advance.

Posted 3 years ago

“Completely stressful, booked a car for 2300 pick up. Got confirmation with contact number for collection rang at 20:30, told office closing and no one there until 08:00 next day. Online car showed as available for collection at 23:00. Had to spend another hour cancelling booking.”

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Posted 4 years ago

Sorry to hear about your experience with Easirent. Unfortunately, there was a system issue with Easirent in relation to this booking. They still had this vehicle listed as available on their own internal systems and their own website. We have raised this issue with Easirent and will pursue its rectification as a priority. When you reported the issue we immediately issued a refund in line with our commitment to refund within 24 hours. I apologise for any inconvenience this has caused. Best regards, Customer Service Team

Posted 4 years ago

StressFreeCarRental.com is rated 4.6 based on 7,528 reviews