Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.61

“Be careful. They offer you full insurance but then at the real place during car collection we were told that we were not insured and we had to buy another insurence directly with the car company in order to be fully insured. Basically we were scammed by that "stressfree car rental". Never again.”

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Posted 2 years ago

Hello Adam, Thank you for taking the time to leave us a review and I am sorry that you were left mislead and disappointed on collection of your rental car through Goldcar. Unfortunately you never contacted our Customer Support Team so this is the first time we have been made aware of the situation. After reviewing your booking to collect a rental car at Faro Airport through Goldcar, I can see that you purchased our Essential cover´ which is an excess protection insurance policy. This is an official and authorised insurance policy underwritten by Lloyds and all of the required information you need to make an online claim is provided in both the policy guide and official insurance certificate. Since this type of insurance policy is a reimbursement policy we clearly advise throughout the booking journey and on your booking confirmation email that you do still need to leave a security deposit however in the event of any damage or mishap to the rental car, you would claim this back though the insurance policy you bought from us. The amount of the security deposit is very clearly advised in your booking confirmation email as below: ¨Excess and Security Deposits You've chosen to add insurance from stressfreecarrental.com. If there was an accident or theft of the vehicle, you would still be liable to pay Goldcar up to €1200 but you would claim this back through your insurance policy. We've attached two documents to this email for you - your Insurance Certificate and, for the full details of what's covered, the Policy Wording Document. (If you just want a quick reminder of what's covered, you can also refer to the Insurance Policy Information Document via this link). If you extend your vehicle rental and would also like to extend your cover, please let us know by emailing help@stressfreecarrental.com. You will still be required to leave a security deposit on your payment card when you collect your vehicle and these funds will be unavailable until after the vehicle is returned. Your security deposit will be €1200 plus fuel deposit¨ Furthermore we also have a section in your booking email confirmation which provides detail of what to expect at the desk, as below: ¨What to expect at the desk When you get to the collection desk, the first thing to show the staff is this email (which they may refer to as your 'booking voucher'). You will also be asked to show your driver's license and other forms of identity (as listed above) plus the payment card in the lead driver's name. You will then be offered some additional products including the supplier's own insurance. You do not need to take out any extra cover. The policy you purchased from stressfreecarrental.com is one of the best on the market so you can relax - we've got you covered. (If you feel like you're being pressured into buying extra cover, please ask the agent for their name and let us know).¨ Finally, we advise very clearly that if you choose to avoid leaving a security deposit at the rental desk and would prefer to take the car rental company´s own premium insurance, then at any point up until the rental collection date and time, you can cancel your excess protection cover insurance policy with us. Cancellation and refund policy: Your Stress Free insurance is also cancellable and this may be cancelled at any time right up until your rental start time. To cancel either please sign in to the Manage My Booking page with your email address and 288149017 as your booking reference number. It is unfortunate that you feel ´scammed´ by us as we pride ourselves on providing as much detailed information upfront. Being as transparent as possible is one of our top priorities for our customers. If you require any further clarification or help on the matter then please do get in contact by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team,

Posted 2 years ago

“See above”

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Posted 2 years ago

Hello Alexander, I am sorry that you felt the need to leave us a one star review. Unfortunately you have never been in contact with us to advise of any dissatisfaction whilst collecting your rental car but if you would like us to look into the matter then please email help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“I searched are Barcelona Sants. I was given results out of that (Barcelona Airport) that lead to wrong booking. My 1st booking, after adding payment info said the price was now almost 30€ higher! My 2nd booking was declined for some reason and kicked me off so had to search again. I did and the search for the 3rd time! and I was in a rush to not miss a deal and didn't notice that even though I specifically put the location to be Sants Barcelona Catalunya, it gave me airport results so I booked quickly without noticing the pick wasn't from the point I chose but from the airport!”

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Posted 2 years ago

Dear Panagiotis, I am sorry to hear that you experienced some confusion and issues whilst trying to make a booking on our website. When searching for a non-airport location (such as a Train Station) the results displayed on our website can be sorted by 'cheapest price,' 'lowest security deposit' and 'shortest distance'. If you do not specifically select the 'shortest distance' option from your requested pick-up location, then the search results page automatically defaults to show the cheapest deals. We do advise on each of the individual quotes the actual pick-up location along with the actual distance of the pick-up location from your originally requested search location. So in your instance, we would have displayed that the quote you selected was from Barcelona Airport and that this was 9.60km from your requested search location. In regards to price changes from when you first clicked on the quote, to when you entered all of your details and went to pay to confirm the booking, all prices and availability are sent to us directly by the car rental companies and their systems, and as a result, the information is in real-time. Due to high demand and limited availability, unfortunately in the time it takes to book, prices can increase and availability may change resulting in us not being able to provide the deal you initially requested. We do advise of this in the booking error message and suggest searching for alternatives. When you attempted to make the second booking, unfortunately, your bank declined the payment according to the information provided in our payment processing system. If at any point during the quote or booking process, you require any help, our online chat support team would be more than happy to assist and help explain anything that is not clear. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“Went to book my car rental, stressfreecarrental said only £16 deposit to pay today. then charged me over £70! A competitor was cheaper but only went with this company because of the low deposit. The website gave misinformation then overcharged me. Not happy! wish i went with competitor.”

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Posted 2 years ago

Hello Luke, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I can see that you have been dealing with our Customer Support Team who have clarified what you paid upfront to us as part of the booking process. The pre-payment deposit was £16 to secure the rental car but as part of the booking journey, you selected to add our essential cover excess protection insurance and this then made up the remaining amount that came to the total of £71.3 GBP. We provide this payment breakdown both pre-booking in the payment section on our website and also post-booking in both your booking confirmation email and also in the ´Manage Booking´ section of the website. Payment You've paid a total of £71.3 GBP - a £16 deposit for your vehicle rental plus £55.3 for your additional insurance cover. We did also advise that you can cancel this excess protection insurance right up until the car rental collection date and time. If there is anything further we can assist with or help clarify, please do get back in contact by emailing help@stressfreecarrental.com

Posted 2 years ago

“:(”

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Posted 2 years ago

Hello Eva, Thank you for taking the time to leave us a review and I am sorry to see that the service provided was not to your satisfaction by the sad emoji face you left in your review. I have checked over all our past correspondence and I was unable to find any communication from you across both our online chat and email platforms. If you would like to get in touch with us by emailing help@stressfreecarrental.com then I can hopefully understand why you were left feeling disappointed. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“I like this place”

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Posted 2 years ago

“The contract was not recognized by the rental company on-site in Lisbone. I lots the 6 Euros that you took me, for nothing. I think you are crooks.”

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Posted 2 years ago

Hello Luc, Thank you for taking the time to leave us a review and I am very sorry to hear that there was an issue when trying to collect your rental car with Turisprime. I have checked over all past online chat and email correspondence and it does not look as though you contacted our Customer Support Team to advise that there was an issue at the rental collection desk? If you can please contact us by emailing help@stressfreecarrental.com and we will investigate the matter on your behalf and raise it directly with the car rental company, Turisprime. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“They promised to send me an unlimited kilometers quote and nothing happened”

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Posted 2 years ago

Hello Mzi, I can see that you have been dealing with our Customer Support Team over both email and online chat and they confirmed that the quotes were sent, but you did not check your junk email folder and have since located all of the quotes we have sent to you. If there is anything else we can be of assistance with then please do get back in touch by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“I have chose to drop of in London Heatrow airport and I got It to Edinburg airport. It's impossíble”

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Posted 2 years ago

Hello Nilton, Thank you for taking the time to leave us a review and I am sorry to hear that there has been some confusion around the drop-off location of the rental car. Throughout the quote and booking journey we provide details on display of both the selected collection and drop-off locations so at any point if the selected locations are incorrect, you can amend these. We also confirm all the information on the final payment page, for you to review and again change if required. On the booking confirmation email we further confirm the collection and drop-off locations and providing you are collecting the rental car outside of 48 hours, you can cancel completely free of charge, with a full refund, and rebook with your updated drop-off location. If you require any further assistance, please contact us by emailing help@stressfreecarrental,com. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“Y”

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Posted 2 years ago

“Had a trouble free rental of a car from OK mobility Malta from April 20th unti May 1st ( took car back one day early) BUT then flew to Budapest for 5 days and went back to the same office in Malta Airport to take delivery of another car from May 7th until May 29 th and after signing all the papers etc and handing in the email from Stress Free , I was told they couldn’t proceed with the rental because of my age , 78. This is in spite of me paying a deposit, (not yet refunded) and handing in a document stating acceptance of the hire agreement and listing my age as 78. Your company’s name is only as good as the people that actually do the hiring and although they were very nice about it, left my wife and I totally stranded in. VERY stressful situation. I certainly hope that I receive a refund very quickly of the deposit paid of AUD$386.10 on May 1st as this has been probably the most inefficient and stressful situation I have ever had the misfortune to endure.”

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Posted 2 years ago

Hello Joseph, I am very sorry to hear of your poor experience whilst trying to collect another rental car from OK Mobility at Malta Airport. I can see that you are in the process of speaking to our Customer Support Team over online chat and I can confirm that the matter has already been escalated to our OK Mobility Account Manager to investigate the issues you experienced at the rental collection desk as an urgent priority and as soon as they respond, our Customer Support Team will be back in contact. All of the information, specifically the terms and conditions, along with the driver requirements, are provided to us directly by the car rental company themselves and the fact that there were no issues with the collection of your first rental vehicle booking does question what you were advised when trying to collect your second rental with OK Mobility. Our website will only show available car rental options, based on the individual requirements you enter when performing a search on our website, and I can see that you entered your age and this is also confirmed on the booking confirmation email. If OK Mobility Car Rental has an upper limit of 78 or more for the age of drivers, then they would not have appeared in the search results. As I have advised earlier, please accept our sincere apologies for what has happened on behalf of the car rental company OK Mobility, and as soon as we hear back from our OK Mobility Account Manager, we will be back in contact. Thank you very much for your patience in the matter but please be assured this is being dealt with as an urgent priority. Stress Free Car Rental Customer Service Team

Posted 2 years ago

“Didn’t honour price match when sent several times to a Sarah”

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Posted 2 years ago

Hello Patrick, I am sorry to hear of your disappointment following on from making a booking with us on our website. I can see that Sarah has responded to your queries over the last few days via our online chat function. Unfortunately, because you were only able to provide the general terms and conditions for the alternative car rental brokers booking policy and insurance, not the specific details associated with the deal you had been offered by them, we did not have the necessary information to ensure the quote we provided was a like for like comparison.As a result, we were unable to offer a price match without this information. We do thank you for still choosing to book with us. In future, if you are able to provide us with the specific quote details from any other car rental brokers, we will price match if the product is a like for like comparison and we are more expensive. Best regards, Customer Services Team

Posted 2 years ago

“.”

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Posted 2 years ago

Hello Dave, Thank you for taking the time to leave a review and I am sorry that you felt the need to only rate us one star. Unfortunately, it doesn't look as though you ever got in contact with us to advise of any issues or concerns with your car rental booking through Bluu Car Rental but if we can still assist, then please do not hesitate to contact us by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“They are unprofessional in port Elizabeth, they didn’t give me the car, I want my deposit back .”

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Posted 2 years ago

Hello Ntombosindiso, I'm sorry to hear that you were unable to collect your rental car from Bluu by Bidvest at Port Elizabeth airport. I cant see any prior communication from you to our customer services team so please get in touch with them via the website so that they can look into this issue for you. Best regards

Posted 2 years ago

“So far very good and easy . We'll the rest . My rental was suposed to start tomorrow with Hertz , but I just got a phone call from them canceling the reservation . Reason ? they don't have cars and just remembered today . Is this what you call Stressfree ? This absolutely unbelivable , I never heard of such a poor service . I gave one star , because there was no zero star .”

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Posted 2 years ago

Hello Carlos, Thank you for taking the time to leave us a review. I am very sorry to hear of your disappointment in being unable to collect your rental car due to an issue with last-minute fleet availability at the Hertz branch office at Luton Airport. I can see that you have been in touch with our Customer Support team via online chat concerning the matter and they did raise the enquiry directly with Hertz but unfortunately on occasion the car rental companies can oversubscribe bookings and this was the case for your particular booking due to limited supply at that particular location. As a result of not being able to collect the car, we did immediately issue a full refund and offered to source an alternative car rental quote based on your requirements. I can confirm that the matter has been raised to our Hertz Account Manager as we completely understand and appreciate your frustration with the situation and we are focused on working as closely as possible with all our car rental partners to ensure that this type of scenario does not happen again in the future, where possible. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“Full insurance not included No actual choice of vehicle all is “or similar””

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Posted 2 years ago

Hello Michel, Thank you for taking the time to leave a review and I am sorry to hear of your disappointment. We do try and provide our customers with as many different insurance options as possible, however, at some locations and through some car rental companies, we are not able to provide premium insurance upfront, unfortunately. You can check if premium insurance is available by looking under the search filters and if it shows, ´Insurance Option - low excess deposit´, you can select this and it will display all premium insurance options that are available at your requested rental location. In regards to being able to guarantee a particular rental car make and model, this is only available when you see this stated on the quote as ´guaranteed model´. It is commonplace within the car rental industry that the car rental companies are unable to guarantee the particular make and model of a car when you turn up at the rental desk to collect it I am afraid. if there is anything further I can help with or clarify, please do get in touch with us by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 2 years ago

“Na”

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Posted 2 years ago

Hello Angelita, I am sorry to hear of your disappointment. I have checked across all our communications channels, including online chat and email and I am unable to find any communications from you, both prior to making a booking and after your booking was confirmed with the car rental company. If you still need to speak to us, so we can look into the matter, then please do contact us by emailing help@stressfreecarrental,com and we can assist.

Posted 2 years ago

“Such poor service for an online only company. If systems aren’t working, that’s on the company not customer.”

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Posted 2 years ago

Hello Connor, I am sorry to hear of your disappointment. After reviewing the case, I can see that you spoke to our online chat customer support team, who responded to you immediately and assisted with the situation as an urgent priority. From time to time there can be issues on the website, which unfortunately means that on occasion, bookings are unable to be sent to the car rental company. On this particular occasion the car rental company you were trying to book with, had an issue with their booking system. We immediately raised this problem with their support team who rectified the issue and you were then able to complete the booking successfully in little under one hour. We did apologise for this and the inconvenience caused and you were happy with the outcome. If however, there is anything else we can assist with, please do get back in touch by emailing help@stressfreecarrental.com

Posted 2 years ago

“I asked for stress free car hire not hidden xtras”

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Posted 2 years ago

Hello Richard, I am sorry to hear of your disappointment. We pride ourselves on ensuring that we provide as much detailed information upfront in regards to all costs associated with any car rental bookings made on our website. I can see that you did contact our online customer support team who advised that there were no other additional hidden charges associated with your booking and I can see that they also confirmed that you could pay using a debit card, providing you followed the specific requirements surrounding debit card use, that were provided in the car rental terms and conditions throughout the booking journey. Based on this communication, I can see that you have since confirmed that you are happy to keep the booking however if there is anything else we can help you with, then please do not hesitate to get back in touch by emailing help@stressfreecarrental.com

Posted 2 years ago

“Very unhelpful staff when we arrived late”

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Posted 3 years ago

Hello James, I'm sorry to hear about the issues you experienced at the collection desk with Alamo. I've checked out customer service communications history and I cannot see any record of you raising an issue with us. Please get in touch with our customer services team by emailing help@stressfreecarrental.com. If you email us with details of the issue you experienced we will raise this with Alamo as a priority. Best regards, Customer Services Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

StressFreeCarRental.com Reviews